City Lead

The City Lead will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This position needs to be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
• Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
• Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the UHG representative and define the mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between UHG, Jones Lang LaSalle and its subcontractors.
• Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
• Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
• Maintain all records related to the performance of facility management operations on UHG site
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and UHG staff on our process to improve services level & satisfaction in organisation.
• Train team members on all Quality policies & procedures.
• Audit sub-contractors on quality of materials & upkeep of the site.
• Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.
• Interface with the Jones Lang LaSalle s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
• Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the client Finance team
• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
• Develop MIS reports for Jones Lang LaSalle s management team and necessary client reporting.
• Chair the monthly progress meeting during the absence of operations manager.

Sounds like you to apply you need to have:

Education and experience

Bachelor's Degree in any discipline, a minimum of 8 -10 years of experience in a corporate environment.

Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

• Exposure and experience in dealing with multinational corporate organizations
• Strong Analytical skills.
• Good Leadership skills with ability to manage large teams
• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills

A relationship builder

Client Satisfaction and cost effectiveness;

Continuous improvement in the following: - Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.