Job
Description
Position Summary: The Chief Operating Officer (COO) will oversee the day-to-day administrative and operational functions of WorldOTutor. As a key member of the executive team, the COO will work closely with the CEO to drive operational efficiency, execute strategic initiatives, and ensure the delivery of exceptional service to our students and tutors. The ideal candidate will have strong leadership skills, EdTech/education sector experience, and a data-driven approach to operations. Key Responsibilities: Develop and implement operational strategies that align with the company's mission and growth objectives. Oversee daily operations of the company including tutor onboarding, customer service, platform performance, and logistics. Collaborate with the CEO and other C-level executives to set and achieve long-term goals. Streamline processes across departments to improve efficiency, reduce costs, and scale operations. Lead and mentor department heads (e.g., HR, Tech, Academic, Sales, and Support). Monitor KPIs, analyze data, and generate reports to measure company performance and implement improvements. Ensure compliance with regulatory requirements, internal policies, and quality standards. Foster a company culture that promotes high performance, innovation, and student satisfaction. Manage budgeting, forecasting, and resource allocation in coordination with the finance department. Support fundraising, partnership development, and investor communications as needed. Requirements: Proven experience (8+ years) in an executive leadership role, preferably in an EdTech, education, or tech startup environment. Strong understanding of business functions such as HR, finance, marketing, academic services, and customer operations. Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent organizational, strategic, and analytical skills. Strong interpersonal and communication skills. MBA or equivalent degree in Business Administration, Operations Management, or a related field (preferred). Preferred Skills: Experience scaling operations in a fast-growing digital or education platform. Familiarity with online learning platforms and digital transformation tools. Strong decision-making capabilities based on data and KPIs. Commitment to student-centric service and continuous improvement.
