Chief Operations Officer

Job Summary

Chief Operations Officer (COO)

Key Responsibilities

• Operations & Leadership
• Develop and implement operational strategies to support the organization’s mission and long-term goals.
• Oversee daily operations across multiple locations, ensuring efficiency and alignment with strategic objectives.
• Work closely with the CEO and Board of Directors to develop policies and strategic plans.
• Monitor and evaluate key performance metrics to measure organizational success.
• Program & Service Delivery
• Ensure required administrative support for effective implementation and scaling of programs across different regions
• Identify operational challenges and implement solutions to enhance efficiency and effectiveness.
• Financial & Compliance Management
• Ensure compliance with financial regulations, legal requirements, and donor policies for audit purpose
• Optimize resource allocation and operational cost efficiency.
• Ensure adherence to all regulatory requirements, governance policies, and ethical guidelines.
• Identify and mitigate risks related to operations, finance, and program implementation.
• Maintain transparency in operations and work closely with internal and external stakeholders.
  

. Human Resources & Team Leadership

• Lead, mentor, and manage regional heads to support and collaborate.
• Oversee HR policies, recruitment, employee engagement, and retention strategies.
• Promote a positive work culture, capacity building, and leadership development within the team.
  

Requirements

Qualifications & Experience

• Master’s degree in Business Administration, Non-Profit Management, Social Work, Public Administration, or a related field.
• 12+ years of experience in operations, program management and leadership roles preferably in the non-profit sector.
• Experience managing large teams (100+ employees) across multiple locations.
• Strong financial acumen, including budgeting, compliance.
• Proven ability to drive efficiency and effectiveness in non-profit operations.
  

Skills & Competencies

• Strong leadership and people management skills.
• Resourcefulness
• Strategic thinking and problem-solving abilities.
• Excellent communication and stakeholder management.
• Ability to work in a dynamic, mission-driven environment.
• Proficiency in project management and operational planning.
• Knowledge of regulatory and compliance frameworks in the non-profit sector.