Chief Operations Officer

Job Title: Chief Operating Officer (COO) – B2B Operations

Location: Chennai.
Department: Operations
Reports To: Founders/Managing Directors

About Us:

Book Water Tech Pvt Ltd is a fast-growing provider of 20L bubble top water cans and premium glass bottled water. We serve a growing network of B2B clients including corporate offices, retailers, and hospitality partners. We’re on a mission to build a scalable and process-driven operations backbone that ensures reliability, efficiency, and sustainability.

Role Summary:

We are looking for a strategic and execution-driven Chief Operating Officer (COO) to lead and streamline our B2B operations. The COO will be responsible for developing and implementing SOPs, managing the day-to-day operations across delivery, vehicle routing, labor allocation, inventory and order fulfillment, while also building a scalable operations model for future growth.

Key Responsibilities:1. Operations Strategy & Process Development

• Design and implement end-to-end operational processes for vehicle management, labor scheduling, order flow, delivery, and customer fulfillment.
• Define SOPs for every key operation to ensure scalability and consistency.
• Implement KPIs to monitor daily, weekly, and monthly performance across all operational verticals.

2. Vehicle & Delivery Management

• Optimize routing and utilization of delivery vehicles to reduce downtime and increase on-time delivery.
• Implement GPS tracking and digital delivery systems to improve transparency and accountability.
• Oversee driver performance, fuel usage, maintenance schedules, and licensing compliance.

3. Labour & Manpower Management

• Create shift plans, attendance systems, and productivity tracking for loaders, delivery agents, and warehouse staff.
• Work closely with HR to plan manpower hiring, training, and retention.
• Build an incentive model based on performance and operational efficiency.

4. Order Fulfillment & Inventory Oversight

• Oversee real-time order tracking and fulfillment through CRM or ERP systems.
• Ensure accurate dispatch, stock maintenance, and timely replenishment of inventory (20L cans and glass bottles).
• Develop checks and balances to minimize operational losses or pilferage.

5. Stakeholder Collaboration & Team Leadership

• Collaborate with Sales, Finance, and Customer Support teams for seamless order-to-delivery flow.
• Lead and mentor the operations team including godown incharges, fleet supervisors, and field operations managers.
• Ensure compliance with safety, hygiene, and legal guidelines across all locations.

6. Technology Integration & Reporting

• Identify and implement tech tools for route planning, delivery management, vehicle tracking, and order processing.
• Generate and present regular MIS reports, dashboards, and operational insights to management.

Required Qualifications:

• Bachelor’s or Master’s degree in Operations, Supply Chain, Logistics, or equivalent.
• 10+ years of experience in core operations, with at least 3-5 years in a leadership role handling logistics, delivery, and workforce management.
• Experience in water delivery/logistics/FMCG/B2B distribution industries is a strong plus.
• Strong analytical, planning, and problem-solving skills.
• Proven ability to build systems, drive process improvements, and lead high-performance teams.

Key Competencies:

• Process Orientation & Discipline
• Strong Leadership & Team Management
• Tech Savvy (Familiarity with CRMs, route optimization, GPS systems)
• Communication & Cross-functional Coordination
• Execution Excellence & Agility

Compensation:

Competitive salary with performance-based incentives. Will be commensurate with experience and industry standards.

Job Types: Full-time, Permanent

Pay: ₹50,166.88 - ₹90,704.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Night shift

Supplemental Pay:

• Performance bonus

Work Location: In person