Job Title: Hub Supervisor Department: Operations Location: Koyambedu, OMR, Ponmar, Redhills. Reporting To: Operations Head. Job Summary: The Hub Supervisor is responsible for overseeing daily operations at the hub, ensuring smooth coordination of inbound and outbound logistics, inventory management, team supervision (including loaders and drivers), and maintaining quality and operational standards. Key Responsibilities: Operations Management: Supervise all activities related to loading/unloading, dispatch, and delivery of goods (e.g., 20L bubble top cans). Monitor and manage day-to-day hub operations to ensure timely execution of delivery schedules. Team Supervision: Manage loaders, drivers, and other hub staff; assign duties and monitor performance. Ensure shift rosters, attendance, and discipline are maintained. Inventory Control: Track stock movement (inward and outward), perform stock reconciliations, and maintain inventory accuracy. Ensure QR code scanning, pH value checks, and quality verification of water cans before dispatch. Coordination: Communicate with delivery teams, customer support, and logistics coordinators for real-time issue resolution. Coordinate with vendors and suppliers for supplies or maintenance as needed. Compliance & Reporting: Ensure safety, hygiene, and compliance with SOPs at the hub. Maintain daily operational logs, delivery records, and incident reports. Customer Experience Support: Support timely and accurate deliveries to enhance customer satisfaction. Handle basic customer queries or complaints related to hub operations, escalating when needed. Requirements: Education: Graduate or Diploma in Logistics / Supply Chain / Operations or related field. Experience: 2–5 years in hub/logistics/warehouse supervision (experience in water delivery or FMCG is an advantage). Skills: Leadership and team management Basic computer proficiency (Excel, inventory software) Strong communication and problem-solving skills Ability to work in a fast-paced environment Job Type: Full-time Pay: ₹20,047.38 - ₹25,099.56 per month Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Work Location: In person

Key Responsibilities: · Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. · Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. · Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. · Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. · Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. · Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. · Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. · Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. · Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. · Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. · Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. · Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. · Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. · System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. · Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. · Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. · Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. · Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. · Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. · Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. · Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. · Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. · Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. · Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. · Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing. Job Type: Full-time Pay: ₹21,109.53 - ₹25,835.12 per month Benefits: Provident Fund Work Location: In person

Key Responsibilities: · Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. · Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. · Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. · Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. · Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. · Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. · Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. · Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. · Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. · Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. · Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. · Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. · Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. · System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. · Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. · Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. · Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. · Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. · Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. · Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. · Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. · Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. · Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. · Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. · Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing. Job Type: Full-time Pay: ₹21,109.53 - ₹25,835.12 per month Benefits: Provident Fund Work Location: In person

Job Title: Loader – 20L Bubble Top Cans Department: Operations / Logistics Location: [OMR, Koyambedu, Ponmar] Reporting To: Godown Incharge / Operations Supervisor Employment Type: Full-Time / Shift-Based Job Summary: The Loader is responsible for safely handling, lifting, and loading/unloading 20-liter bubble top water cans from the storage area to delivery vehicles and vice versa. This role requires physical strength, discipline, and a commitment to hygiene and safety standards. Key Responsibilities: Load and unload 20L water cans onto and from delivery vehicles as per route plan. Ensure all cans are properly sealed and scanned using the QR code scanner (if required). Stack filled and empty cans in the godown according to FIFO (First In, First Out) method. Assist the driver in route delivery if required. Handle all cans with care to avoid spillage or breakage. Follow all safety protocols while lifting heavy cans (approx. 20 kg each). Report any damaged or leaking cans to the Godown Incharge. Maintain cleanliness and hygiene in the loading area and vehicle. Support in physical stock counting as and when required. Skills & Qualifications: Minimum 8th/10th standard pass (preferred). Prior experience in loading/unloading in logistics or delivery operations is a plus. Physically fit and capable of lifting 20 kg cans repeatedly. Basic discipline and ability to follow instructions. Ability to work in flexible shifts (morning/evening). Working Conditions: Work is physically demanding and may involve outdoor conditions. May require early morning or late evening shifts based on delivery schedules. Salary & Benefits: Salary: As per industry standards. Attendance bonus and overtime (if applicable). Uniform and safety gear will be provided. PF and ESI benefits (as per eligibility). Job Type: Full-time Pay: ₹15,232.70 - ₹16,084.50 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person

Job Title: Loader – 20L Bubble Top Cans Department: Operations / Logistics Location: [OMR, Koyambedu, Ponmar] Reporting To: Godown Incharge / Operations Supervisor Employment Type: Full-Time / Shift-Based Job Summary: The Loader is responsible for safely handling, lifting, and loading/unloading 20-liter bubble top water cans from the storage area to delivery vehicles and vice versa. This role requires physical strength, discipline, and a commitment to hygiene and safety standards. Key Responsibilities: Load and unload 20L water cans onto and from delivery vehicles as per route plan. Ensure all cans are properly sealed and scanned using the QR code scanner (if required). Stack filled and empty cans in the godown according to FIFO (First In, First Out) method. Assist the driver in route delivery if required. Handle all cans with care to avoid spillage or breakage. Follow all safety protocols while lifting heavy cans (approx. 20 kg each). Report any damaged or leaking cans to the Godown Incharge. Maintain cleanliness and hygiene in the loading area and vehicle. Support in physical stock counting as and when required. Skills & Qualifications: Minimum 8th/10th standard pass (preferred). Prior experience in loading/unloading in logistics or delivery operations is a plus. Physically fit and capable of lifting 20 kg cans repeatedly. Basic discipline and ability to follow instructions. Ability to work in flexible shifts (morning/evening). Working Conditions: Work is physically demanding and may involve outdoor conditions. May require early morning or late evening shifts based on delivery schedules. Salary & Benefits: Salary: As per industry standards. Attendance bonus and overtime (if applicable). Uniform and safety gear will be provided. PF and ESI benefits (as per eligibility). Job Type: Full-time Pay: ₹15,232.70 - ₹16,084.50 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person