Center Manager

Company Description

Founded in 2014 as Dr. Shenoy's CARE, RheumaCARE has become the largest standalone Rheumatology Centre in the country. Our mission is to help patients "Live pain-free" by providing state-of-the-art, cost-effective treatment for Rheumatic and musculoskeletal disorders. With a holistic approach, we integrate the expertise of various specialists under one roof. Our services include diagnosis and management of autoimmune conditions, arthritis, and other musculoskeletal disorders, supported by a dedicated autoimmune laboratory. RheumaCARE is committed to clinical research and incorporating the latest medical breakthroughs to provide innovative treatments.

Role Description

This is a full-time Deputy Manager role located in Vishakhapatnam at RheumaCARE. The Deputy Manager will be responsible for overseeing daily operations, managing staff, coordinating patient care, implementing quality improvement initiatives, and ensuring regulatory compliance. Additionally, the Deputy Manager will collaborate with the leadership team to develop and execute strategic plans for clinic expansion and growth.

Function: Clinic Operations –

Patient Care:

· Ensure high-quality patient care and adherence to clinical protocols.

· Oversee patient scheduling, registration, and appointment management.

· Monitor patient feedback and implement improvements in service quality.

· Staff Management

· Recruit, train, and supervise clinic staff, including nurses, technicians, and administrative personnel.

· Conduct regular performance evaluations and provide constructive feedback.

· Ensure adequate staffing levels to meet patient demand.

Inventory and Supplies:

· Manage clinic inventory, including vaccines, medications, and medical supplies.

· Maintain appropriate stock levels and order supplies as needed.

· Monitor expiry dates and ensure safe storage of medications.

Function: Administrative Management-

Compliance and Regulations

· Ensure clinic compliance with all applicable healthcare regulations and standards.

Financial Management:

· Develop and manage the clinic's budget, including revenue and expense monitoring.

· Implement cost-effective measures to optimize clinic profitability.

Facility Maintenance:

· Oversee the maintenance and cleanliness of the clinic premises.

· Coordinate with vendors for equipment repairs and maintenance.

· Ensure a safe and comfortable environment for both patients and staff.

Function: Patient Engagement and Marketing

Marketing and Promotion:

· Develop and execute marketing strategies to attract new patients.

· Collaborate with the marketing team to create promotional materials.

· Organize health education programs and community outreach events.

Patient Engagement:

· Foster a patient-centric culture and ensure a positive patient experience.

· Address patient concerns and complaints promptly and effectively.

· Develop patient loyalty programs to enhance retention.

Data Analysis and Reporting:

Analyze patient demographics, preferences, and trends to tailor services.

Generate reports on patient satisfaction, retention, and engagement.

Use data insights to refine clinic offerings and marketing strategies.

Function: Quality Assurance and Improvement

Process Improvement:

Identify operational inefficiencies and bottlenecks within the clinic.

Implement process improvements to enhance workflow and efficiency.

Collaborate with staff to streamline clinic operations.

Interdepartmental Collaboration:

Community Engagement: Build and maintain positive relationships with local healthcare providers.

Establish partnerships with community organizations and institutions.

Represent the clinic at healthcare conferences and networking events.

Community Engagement:

Build and maintain positive relationships with local healthcare providers.

Establish partnerships with community organizations and institutions.

Represent the clinic at healthcare conferences and networking events.

Function: Emergency Response and Safety

Emergency Preparedness:

Develop and implement emergency response protocols for the clinic.

Conduct regular drills and training for staff to ensure readiness.

Qualifications

• Strong leadership and organizational skills
• Experience in healthcare/Clinic management or administration
• Knowledge of regulatory requirements and quality standards in healthcare
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Problem-solving and decision-making abilities
• Bachelor's or Master's degree in Healthcare Administration, Business Administration, or related field
• Experience in rheumatology or musculoskeletal disorders is a plus

• Hospitals and Health Care

Full-time