Center Manager

Key Responsibilities (KRA):

Operational Management

• Oversee the smooth day-to-day functioning of all zones — gaming, F&B, parties, events, and
• retail.
• Ensure all games, machines, and attractions are operational and well-maintained.
• Manage shift schedules, staff deployment, and ensure operational efficiency across
• departments.
• Maintain hygiene, safety, and cleanliness standards across all areas of the center.
• Ensure compliance with all company SOPs and audit requirements.

Financial & Business Management

• Achieve monthly and quarterly revenue and profitability targets.
• Monitor expenses, control wastage, and ensure adherence to budgeted costs.
• Manage cash handling, billing accuracy, daily sales reconciliation, and deposits.
• Identify new opportunities for increasing footfall, upselling, and cross-selling gaming packages or F&B offerings.

Team Leadership & Training

• Lead, motivate, and manage a team of gaming hosts, F&B staff, technical staff, and
• housekeeping.
• Conduct regular team briefings, training sessions, and performance reviews.
• Ensure all employees follow grooming standards, service etiquette, and attendance norms.
• Build a positive and motivated team culture focused on guest delight.

Guest Experience Management

• Ensure the highest standards of guest service and satisfaction.
• Handle guest complaints promptly and professionally.
• Oversee event and party coordination to ensure smooth execution.
• Maintain strong relationships with regular customers and corporate clients.

Maintenance & Coordination

• Coordinate with technical, admin, and facility teams for timely maintenance and repairs.
• Ensure timely AMC checks and safety audits of gaming equipment.

Reporting & Analysis

• Prepare daily/weekly/monthly sales and operational reports.
• Analyze performance metrics and suggest improvements in operations and customer
• experience.

Key Performance Indicators (KPI):

• Achievement of revenue and profitability targets.
• Guest satisfaction score (feedback/NPS).
• Staff performance and retention rate.
• Reduction in downtime of games/equipment.
• Compliance with SOPs and audit parameters.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 4–8 years of experience in operations management (gaming, hospitality, retail, or entertainment industry preferred).
• Strong leadership, problem-solving, and communication skills.
• Ability to handle high footfall environments and customer interactions with ease.
• Basic understanding of finance, inventory management, and HR processes.
• Proficient in MS Office and POS systems.

Job Type: Full-time

Pay: ₹70,000.00 - ₹75,000.00 per month

Benefits:

• Provident Fund

Work Location: In person