Center Manager

Job Title: Centre Head

Location: Pune and Mumbai

Company: FlexifyMe Physiotherapy Centre

Job Summary: The Centre Head will oversee the overall operations and management of the FlexifyMe Physiotherapy Centre. This role requires a dynamic leader who can drive the centre's performance, ensure exceptional patient care, and engage in business development activities, including BTL marketing initiatives.

Key Responsibilities:

1. Centre Management:

○ Oversee day-to-day operations of the centre, ensuring smooth functioning and high standards of service delivery.

○ Manage the centre's budget, ensuring cost-effective operations and adherence to financial targets.

○ Monitor and analyze performance metrics, including patient satisfaction, treatment outcomes, and revenue generation.

○ Ensure compliance with all regulatory and company standards.

2. Team Leadership:

○ Lead, mentor, and manage a team of physiotherapists, administrative staff, and other healthcare professionals.

○ Conduct regular training and development programs to enhance team skills and knowledge.

○ Foster a positive work environment that promotes teamwork, professional growth, and high morale.

3. Patient Care:

○ Ensure that patients receive the highest level of care and that their treatment plans are executed effectively.

○ Address any patient concerns or complaints promptly and professionally.

○ Work closely with the clinical team to develop and implement new treatment protocols and services.

4. Business Development:

○ Drive patient acquisition and retention strategies to meet the centre’s growth targets.

○ Develop and execute BTL marketing activities, such as community outreach programs, health camps, workshops, and partnerships with local businesses.

○ Build and maintain relationships with key stakeholders, including doctors, hospitals, and other referral sources.

5. Quality Assurance:

○ Regularly review and assess the quality of services provided at the centre.

○ Implement quality improvement initiatives to enhance patient care and operational efficiency.

6. Reporting:

○ Provide regular reports on centre performance, including financials, patient feedback, and team productivity, to senior management.

○ Maintain accurate records of all operations and activities at the centre.

Qualifications:

● Bachelor’s or Master’s degree in Healthcare Management, or a related field.

● Minimum of 5 years of experience in healthcare management, with at least 3 years in a leadership role.

● Strong understanding of physiotherapy practices and patient care.

● Proven experience in business development and marketing, particularly in BTL activities.

● Excellent leadership, communication, and interpersonal skills.

● Ability to work under pressure and manage multiple tasks effectively.

Key Competencies:

● Leadership and Team Management

● Business Acumen

● Strategic Thinking

● Customer Focus

● Problem-Solving

● Marketing and Sales