Center Head- Pune

Please describe briefly the objectives related to business that would be achieved by the job position:

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Maintain and enhance the brand reputation through consistent delivery of high-quality academic and operational standards.

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Drive enrolment growth by ensuring strong community presence, effective outreach, and positive parent referrals.

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Ensure financial efficiency by managing budgets, optimising resource utilisation, and controlling operational costs.

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Strengthen parent loyalty and retention through high satisfaction levels, trust-based relationships, and proactive engagement.

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Support revenue stability by minimizing attrition of both students and staff, ensuring continuity and long-term relationships.

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Build a high-performing team that upholds vision, values, and service quality, thereby contributing to business sustainability.

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Create a differentiated value proposition in the local market through superior learning outcomes, innovative programs, and exceptional service delivery.

Minimum Qualification Required:

Bachelor’s or Master’s degree in Early Childhood Education, Education Management, Psychology, or a related field

Range of Experience Required

4-5 years

Describe the knowledge & skills required by the job holder to perform the job:

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Deep knowledge of Early Childhood Education — including play-based pedagogy, developmental milestones, inclusive practices, and age-appropriate assessment methods.

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Operational & administrative expertise — budget management, vendor coordination, compliance with safety and regulatory frameworks, and resource planning.

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People leadership skills — team building, performance management, mentoring, and fostering a collaborative and growth-oriented culture.

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Parent & community engagement abilities — strong communication, conflict resolution, and trust-building skills with families and stakeholders.

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Strong interpersonal and presentation skills — confident in leading meetings, events, orientations, and public engagements.

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Tech proficiency — adept at using digital tools for operations, reporting, parent communication, and learning management systems.

Describe at least 5-7 Key Result Areas (KRA) that the job would require for the next 12 to 18 months:

Operational Excellence - Achieve smooth and efficient daily centre functioning with zero major operational disruptions and consistent compliance with the protocols.

Curriculum Fidelity & Academic Quality - Ensure 100% implementation of the curriculum with high-quality lesson planning, teaching practices, and learning outcomes.

Team Development & Retention - Build a stable, high-performing team through recruitment, training, mentoring, and maintaining low attrition rates.

Parent Satisfaction & Engagement - Maintain high parent satisfaction scores (through surveys/feedback), proactive communication, and resolution of concerns within defined timelines.

Child Outcomes & Development Tracking - Monitor and improve child learning and developmental progress, ensuring all children meet age-appropriate milestones.

Community Presence & Enrolment Growth - Increase local visibility through outreach events, open houses, and partnerships, contributing to targeted enrolment numbers.

Process Compliance & Audit Readiness - Maintain readiness for internal and external audits by ensuring documentation, safety standards, and reporting systems are consistently updated.