1470 Capacity Planning Jobs - Page 48

Role & responsibilities Develop, manage, and continuously improve the Master Production Schedule (MPS) aligned with demand forecasts and capacity. Ensure 100% OTIF (On Time In Full) delivery performance across all plants. Drive zero production line loss by aligning manpower, machinery, and material availability (3M). Monitor and improve capacity utilization of in-house resources to achieve 100% as per plan. Lead the quarterly analysis of supplier capacity and ensure alignment with production requirements. Collaborate with procurement, production, and warehouse teams to ensure material availability without excess or shortage . Analyze production scrap and work with cross-functional teams to reduce material waste percentage . Identify potential bottlenecks and implement mitigation strategies to maintain schedule adherence. Lead actively in SIOP (Sales, Inventory, and Operations Planning) Reviews and support continuous improvement initiatives.

Job Title : Assistant Manager - WFM & MIS Experience : 3-5 years Location : Whitefield, Bangalore Mode : Work from Office Working Days : 6 Days in a week Job Overview: We are seeking a proactive Assistant Manager WFM, MIS & Power Bi to manage and enhance data analytics and reporting functions. The role requires strong skills in Power BI and Excel to develop insightful reports and dashboards, optimize data processes, and support decision-making in a BPO environment. Key Responsibilities: Power BI Reporting : Design, develop, and maintain Power BI dashboards and reports to provide real-time business insights. MIS Reporting : Oversee the creation and distribution of daily, weekly, and monthly MIS reports across various business units. Data Analysis : Analyze large datasets, identify trends, and provide actionable insights to management. Collaboration : Work closely with business leaders and cross-functional teams to gather reporting requirements and deliver customized solutions. Data Integrity : Ensure the accuracy and integrity of data used in reports and dashboards. Automation & Process Optimization : Assist in automating manual reports and optimizing existing reporting processes. Presentation : Present findings in clear, concise formats suitable for different stakeholders. Support : Provide training and support to team members on data analysis tools and reporting processes. Client Management: Client management focuses on building and maintaining strong relationships with clients to meet their needs and ensure satisfaction. Key elements include: Communication: Regular, clear updates tailored to client preferences. Expectations Management: Set realistic goals and deliverables. Problem-Solving: Address challenges quickly and creatively. Relationship Building: Engage with clients regularly and offer additional value. Feedback: Collect and act on client feedback to improve service. Stakeholder Management: Stakeholder management involves managing individuals or groups who have an interest in a project or business. It includes: Identifying Stakeholders: Recognize all relevant stakeholders early. Understanding Needs: Address their interests and concerns. Communication: Keep stakeholders informed at key milestones. Building Relationships: Develop trust and engage regularly. Managing Conflicts: Resolve conflicting interests and find solutions. Capacity planning for a Business Process Outsourcing (BPO) involves ensuring the right resources are available to meet demand efficiently, while maintaining service quality. Key steps include: Demand Forecasting : Analyze historical data and trends, customer contracts, and market conditions to predict future workload. Workforce Planning : Calculate the required number of agents based on workload estimates. Consider skill mix, shift planning, and flexibility to handle demand fluctuations. Technology & Infrastructure : Ensure your systems (CRM, telephony, etc.) can scale with demand. Consider automation and AI for efficiency. SLA Compliance : Align staffing levels with service level agreements (SLAs) to avoid penalties, and include buffer capacity for unforeseen demand spikes. Performance Metrics : Monitor KPIs (e.g., response time, agent productivity) to ensure the right balance of resources. Scalability : Build flexibility into staffing (e.g., part-time agents) and consider outsourcing to scale quickly. Risk Management : Prepare for disruptions with contingency plans and backup systems. Continuous Monitoring : Regularly review performance and adjust resources as needed based on real-time data and feedback. By forecasting demand and adjusting resources effectively, BPOs can maintain smooth operations while meeting client expectations. Required Skills: Power BI : Strong experience in creating and maintaining Power BI dashboards, data modeling, and DAX queries. Advanced Excel : Proficiency in advanced Excel functions like VLOOKUP, SUMIF, Pivot Tables, and charts. Data Analysis : Solid understanding of data analysis techniques, including identifying trends, making data-driven decisions, and presenting insights. SQL : Ability to query databases (basic knowledge of SQL is a plus). Business Intelligence Tools : Familiarity with other BI tools (Tableau, QlikView, etc.) is a plus. Problem-Solving : Strong analytical and problem-solving skills to interpret data and identify process improvements. Communication : Excellent written and verbal communication skills to present complex data in a simple manner. Teamwork : Ability to work effectively in a team and collaborate across departments. Capacity Planning(BPO) , Stake Holder Management & Client Management Preferred Skills: Knowledge of data automation and workflow optimization tools. Experience in BPO or similar service-oriented environments. Qualifications: Bachelor’s degree in Business, Information Technology, or a related field. 3-5 years of relevant experience in Power BI, MIS, Data Analytics, or reporting within a BPO or corporate environment. Contact : Jagadish - 7339655795 / jagadish.r@genisys-group.com

Job Summary The Infra. Technology Specialist will play a crucial role in managing and optimizing Linux-based systems ensuring seamless operations and high availability. With a focus on Shell scripting and Linux administration the specialist will contribute to the companys technological advancement and operational efficiency. This hybrid role offers the opportunity to work both remotely and on-site fostering a dynamic and flexible work environment. Responsibilities Manage and maintain Linux systems including Suse and Redhat to ensure optimal performance and reliability. Develop and implement Shell scripts to automate routine tasks and enhance system functionality. Monitor system performance and troubleshoot issues to minimize downtime and improve user experience. Collaborate with cross-functional teams to integrate Linux systems with existing infrastructure. Provide technical support and guidance to team members fostering a collaborative and knowledge-sharing environment. Conduct regular system audits to ensure compliance with security standards and best practices. Implement and maintain backup and recovery solutions to safeguard data integrity. Optimize system configurations to improve efficiency and reduce resource consumption. Stay updated with industry trends and advancements in Linux administration to drive continuous improvement. Document system configurations and procedures to ensure knowledge retention and ease of maintenance. Participate in capacity planning and scaling efforts to accommodate future growth. Ensure seamless integration of new technologies into existing systems. Contribute to the development of policies and procedures for system management and security. Qualifications Possess strong expertise in Shell scripting to automate and streamline processes. Demonstrate proficiency in Suse-Linux and Redhat Linux administration ensuring robust system management. Have a solid understanding of system performance monitoring and troubleshooting techniques. Exhibit excellent problem-solving skills and the ability to work collaboratively in a team environment. Show commitment to staying updated with the latest Linux technologies and best practices. Display strong communication skills to effectively convey technical information to non-technical stakeholders. Hold a bachelors degree in Computer Science Information Technology or a related field.

Creation Final Assembly Daily production plan Create daily production plans based on sales requirements Adjusting raw material delivery dates to match the production progress Operating the ERP / SAP for PPC Inventory Management Improve PPC Process Required Candidate profile DIP/BE 3+yrs exp into PPC with large multi products manufacturing units handling PPC focusing on Daily/Weekly/Monthly PPC Candidate willing to work near Gummudippoondi only apply Strong SAP skills Perks and benefits Excellent Perks. Send CV to adonis@adonisstaff.in

Creation Final Assembly & Feeder Daily production plan Create daily production plans based on sales requirements Adjusting raw material delivery dates to match the production progress Operating the ERP / SAP for PPC Inventory Mgmt Improve PPC Process Required Candidate profile DIP/BE 3+yrs exp into PPC with large multi products manufacturing units handling PPC focusing on Daily/Weekly/Monthly PPC Candidate willing to work near Gummudippoondi only apply Strong SAP skills Perks and benefits Excellent Perks. Send CV to adonis@adonisstaff.in

Hiring for Fortune 500 client Hiring For Underwriting Insurance Assistant Manager Role Sal upto 10L Position: Assistant Manager Location: Gurgaon Job Responsibilities Underwriting team helps in reviewing, analyzing and compiling loss and exposure data required by the actuaries and underwriters for pricing accounts. The Individual roles will require leading and supervising a team to achieve their common goals and objectives. Job responsibilities include, but not limited to: • Maintain & exceed metrics related to quality, turnaround times and productivity. • Responsible for hiring, training, developing and evaluating team members. • Proactively communicate with all relevant stakeholders (brokers, underwriters, risk managers etc.) to resolve data related issues. • Drive continuous improvement and innovation to enhance process efficiency. • Develop business plans, make client presentations and participate in business development activities. • Develop and maintain process related documents (like SOP, workflow etc.) Skills • Insurance industry experienced professional with sound domain knowledge. • Keeping abreast with the current insurance industry trends. • Pursuing insurance certifications such as CPCU, CII etc. • Excellent presentation and communication skills. Competencies • Displays good interpersonal skills including conflict resolution. • Ability to anticipate problems. • Self-motivated to work efficiently with little guidance. • Questions how things have been done in the past and tries to develop new ways to address business issues or problems. • Inspires others to perform by setting a good example. • identifies long term future goals of organization and/ or the department Book your interview slot on Today WhatsApp your profile @ 9623462146 / 8888850831 or Dipika@infiniteshr.com ***** Hiring for Customer Support for Team manager role , Salary upto 12LPA - Mumbai Location ******Hiring for P & C Insurance Team Manager / Sr TM , Salary upto 14.00L- Pune Location ****Hiring Team Manager Insurance Operation process**** Salary upto 10.5 LPA , Pune Location Regards Dipika Sharma 9623462146 8888850831

Hiring for Fortune 500 client Book your interview slot on Today WhatsApp your profile @ 9623462146 / 8888850831 or Dipika@infiniteshr.com ***** Hiring for Customer Support for Team manager role , Salary upto 12LPA - Mumbai Location ******Hiring for P & C Insurance Team Manager / Sr TM , Salary upto 14.00L- Pune Location ****Hiring Team Manager Insurance Operation process**** Salary upto 10.5 LPA , Pune Location Regards Dipika Sharma 9623462146 8888850831

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.5LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

If youd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Projects team need to have in-depth understanding of Project life cycle including span allocation for all the four pillars (assessment, design and detailing, Execution and Performance qualification) of any project. Some of the key aspects of the role are Site Selection along with the RE team, Project statutory and Legal compliances adherence, Project Safety both in terms of design and execution, value management for large and medium scale projects, executing various formats of technical projects-green field, brown field and Improvement projects. We are seeking a HVAC Engineer to join our team comprised of highly skilled engineers responsible for designing building and improving Amazon s order fulfillment infrastructure in a fast-paced, dynamic work environment. The successful candidate should have excellent experience in the field of HVACR (including IBMS) design and installation. He/she must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously. The candidate must be capable of designing, project execution and commissioning of large HVAC projects/equipment. In addition, the candidate should have proven track record of working in high performance teams that deliver under high pressure. Key Responsibilities include: Provide HVAC design for Amazon s Indian Fulfillment Center, Sort Center, Delivery Station network Drive engineering Best Practices with respect to documentation, improvement of work methods, standards, and ergonomics processes to ensure safe, low defect and effective processes through the economical use of materials, equipment and human resources. Provide IBMS design for Amazon s Indian Fulfillment Center in accordance with approved system architecture and InfoSec policy. Should explore and advise on measures to improve IBMS system reliability with frugal solutions. Offer sound guidance on technical issues using ROI, simulation, and other analytical techniques. Provide oversight for capital planning, capacity planning and distribution system design. Coordinate design efforts between internal teams and external vendors to develop optimal solutions. Create conceptual drawings, specifications and bid documents to facilitate a competitive bid environment. Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality with vendors/subcontractors, inspect prospective and completed facilities in accordance with corporate standards and procedures, ensuring proper follow-up on punch lists and warranty work. Develop and manage contract documents including RFPs, change order controls Coordinate with local site management to ensure proper operator training, procedural compliance and maintenance practices are followed for new and existing equipment. Basic Qualifications Bachelors degree in Mechanical Engineering or related discipline Highly experienced in design and coordination of HVAC packages in Warehousing Industry Minimum 8 years of experience in HVAC and IBMS design and Project management in leading HVAC/PMC/Consultancy organization in India or abroad. Strong knowledge and experience with the major MEP packages Must demonstrate experience with large scale complex integrated system designs. Strong working knowledge of Heat Load estimation, equipment selection, layout designing, testing and commissioning of HVACR equipment. Strong working knowledge of Tridium Niagara software, Honeywell Controllers, Control wiring, optimum selection of controllers, layout designing, testing and commissioning. Knowledge and experience of MS Excel, Power Point, AutoCAD, MS Project. Position might require up to 40% travel. Key Responsibilities include: Provide HVAC design for Amazon s Indian Fulfillment Center, Sort Center, Delivery Station network Drive engineering Best Practices with respect to documentation, improvement of work methods, standards, and ergonomics processes to ensure safe, low defect and effective processes through the economical use of materials, equipment and human resources. Provide IBMS design for Amazon s Indian Fulfillment Center in accordance with approved system architecture and InfoSec policy. Should explore and advise on measures to improve IBMS system reliability with frugal solutions. Offer sound guidance on technical issues using ROI, simulation, and other analytical techniques. Provide oversight for capital planning, capacity planning and distribution system design. Coordinate design efforts between internal teams and external vendors to develop optimal solutions. Create conceptual drawings, specifications and bid documents to facilitate a competitive bid environment. Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality with vendors/subcontractors, inspect prospective and completed facilities in accordance with corporate standards and procedures. Develop and manage contract documents including RFPs, change order controls Coordinate with local site mgt to ensure proper operator training, procedural compliance and maintenance practices are followed for new and existing equipment. - Bachelors degree - Experience in engineering including a supervisory role managing people - Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment - Experience in preventative maintenance systems

MISSION 1. Define Lead Digital Energy Services Operation Efficiency Plan Deploy key internal processes, tools, including guidelines for Utilization/Absorption Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity. Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial 2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries, Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions Monitor progress, country maturity, and drive good practices sharing Leading KPIs Utilization % and Absorption/Chargeability Rate % EBO Modernization / transitions, Modernization growth REQUIREMENTS Working E xperience: Preferred University Master s degree (Engineering and/or Business) Master s degree in international business management (MBA) will be a plus Minimum 8 years in customer interfacing roles preferably in multi country role. Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus. Strong knowledge of Key service operations KPIs, and actions needed to improve. Ability to understand, influence convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority. Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint) Business Understanding : Strong on boarding will be provided on DE Offers and Services with key leaders. Service business models, processes, tools. Good Verbal and Written communication skills in English Ability to simulate estimation models to forecast and drive decisions. Analytical critical reasoning and quantitative analysis skills a plus AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL

Job Title: Oracle Database Principal Consultant Work Location: Jaipur Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a broad IT-services portfolio on a fixed price and TM basis. OCSC services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. OCSC covers the majority of large-scale Oracle customers. Oracle Consulting Solution Center provides unmatched, tailored support that ensures the organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. Required Skills: Experience 8 to 15 years of work experience in Oracle database technologies. Qualification Any Degree (However BE/B. Tech/MCA/BCA would be preferred). Capacity planning, designing, and implementation of enterprise solutions using Oracle Database Technology. Experience in Oracle Database Administration 12C,18c,19c. DB Architecture experience in Oracle 12c ,18c,19c. RMAN backup and recovery solutions. RAC Implementation. Golden Gate replication. Experience in managing Oracle DB on OCI. Experience in Exadata / ExaCC. Oracle Database migrations to OCI ( DB Systems, ADW). Working knowledge in Oracle cloud IaaS. Work experience in Unix Shell scripting, Virtualization Automation Desired Skills: OCI Certification Foundation / Architect/professional is an added advantage. Willingness to travel both domestically and outside of the country.

The Role: A Database Administrator at Razorpay is well-grounded - responsible for managing and maintaining databases. Their primary role is to ensure the integrity, security, and performance of the databases that store and retrieve data critical to the organizations operations. Engineering creates a significant impact across different areas, considering the scale of product outreach. You re also expected to influence the culture of the company and help shape it in the right way. Roles and Responsibilities: Ensure the reliability, performance, and scalability of our database infrastructure. Work closely with application teams to ship solutions that integrate seamlessly with our database systems. Analyze solutions and implement best practices for supported data stores (primarily MySQL and PostgreSQL). Develop and enforce best practices for database security, backup, and recovery. Work on the observability of relevant database metrics and make sure we reach our database objectives. Provide database expertise to engineering teams (for example, through reviews of database migrations, queries, and performance optimizations). Work with peers (DevOps, Application Engineers) to roll out changes to our production environment and help mitigate database-related production incidents. Work on automation of database infrastructure and help engineering succeed by providing self-service tools. OnCall support on rotation with the team. Support and debug database production issues across services and levels of the stack. Document every action so your learning turns into repeatable actions and then into automation. Perform regular system monitoring, troubleshooting, and capacity planning to ensure scalability. Create and maintain documentation on database configurations, processes, and procedures. Mandatory Qualifications: Have at least 2-4 years of experience running MySQL/PostgreSQL databases in large environments. Awareness of cloud infrastructure (AWS/GCP). Have knowledge of the internals of MySQL/PostgreSQL. Knowledge of load balancing solutions such as ProxySQL to distribute database traffic efficiently across multiple servers. Knowledge of tools and methods for monitoring database performance. Strong problem-solving skills and ability to work in a fast-paced environment. Excellent communication and collaboration skills to work effectively within cross-functional teams. Knowledge of caching (Redis / Elasticache) Knowledge of scripting languages (Python) Knowledge of infrastructure automation (Terraform/Ansible) Familiarity with DevOps practices and CI/CD pipelines.

Primary purpose of the role: The Client Services Administrator s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely, located within India. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Key Result Area Strategy, Planning, Acquisition Deployment Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests.

Our Purpose Title and Summary Lead Biz Ops Engineer The Next Edge BizOps team is looking for a Lead Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works Are you a CI/CD geek who loves all things automation Do you have a low tolerance for manual work and look to automate everything you can Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Job Title: Senior COnsultant (Oracle Database) Work Location: Bangalore / Hyderabad / Noida/ Mumbai/ Chennai/ Kolkata/ New Delhi Customer Success Services (CSS) is a unit within the Oracle s Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and TM basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large scale Oracle customers. Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Detailed Job Description: An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. 5-7 years of experience relevant to this position including consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed. Required Skills: Experience 8 to 15 years of work experience in Oracle database technologies. Qualification Any Degree (However BE/B. tech/MCA/BCA would be preferred). Capacity planning, designing, and implementation of enterprise solutions using Oracle Database Technology. Experience in Oracle Database Administration 12C,18c,19c. DB Architecture experience in Oracle 12c ,18c,19c. RMAN backup and recovery solutions. RAC Implementation. Golden Gate replication. Experience in managing Oracle DB on OCI. Experience in Exadata / ExaCC. Oracle Database migrations to OCI ( DB Systems,ADW). Working knowledge in Oracle cloud IaaS. Work experience in Unix Shell scripting, Virtualization automation Desired Skills: OCI Certification Foundation / Architect / professional is added advantage. Willingness to Travel both domestic or out of the country. Career Level - IC2 Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important. ACS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Required Technical and Professional Expertise Minimum 7+ years experience in Linux/ Solaris Server administration. In Depth Knowledge of Supercluster, Exadata, M8-8 Server Administration, Patching, Performance Tuning and it s troubleshooting methodologies. PDOM/LDOM configuration, ZFS patching / configuration. Oracle PCA patching administration Project delivery for Oracle Engineered System Exadata, ZDLRA etc landscape including hardware landscape, In Depth Knowledge of Supercluster Exadata features, capacity planning Tuning and troubleshooting of any system components. Oracle Kubernetes administration Ready experienced to work in 24*7 environment. Implement, enforce and adhere to Disaster Recovery plan for platforms Participate on customer driven projects. Perform Implementation of Engineering Systems, Management Support lifecycle management, monitoring, support, disaster recovery, compliance, and standards. Enable Customer to use the Engineering Systems Appliance to leverage its features. Added Advantage Scripting knowledge Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales nontechnical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Reporting The Support Analyst will typically report to the Head, Agile CoE. Experience - 4-8 years of experience A support analyst should have strong background in site reliability engineering principles, with proven expertise in designing and implementing solutions to ensure the reliability, availability, and performance of microservices-based systems. This role requires hands-on experience with cloud platforms, automation tools, monitoring solutions, and a deep understanding of microservices architecture. The support analyst will lead a team of SREs (Support Reliability Engineer) at partner and collaborate closely with development, operations, and other cross-functional teams to drive improvements in reliability, scalability, and efficiency across our microservices ecosystem. Key Deliverables: Reliability Enhancements: Lead efforts to improve the reliability, availability, and performance of microservices-based systems. Incident Management: Develop and implement incident management processes and procedures to minimize service disruptions and downtime. Monitoring and Alerting: Design and implement robust monitoring and alerting solutions to proactively detect and mitigate issues impacting system reliability. Automation: Drive automation initiatives to streamline operations, deployment, and recovery processes for microservices. Capacity Planning: Collaborate with teams to perform capacity planning and scaling exercises to ensure optimal performance and resource utilization. Performance Optimization: Identify performance bottlenecks and optimization opportunities, working with teams to implement solutions for improved performance. - Behavioural Competencies Leadership Ability Problem Solving Empathy for customers Technical Skills Microservices Architecture Cloud Platforms (AWS) Monitoring Tools (App D, ELK, CloudWatch) Indicative Activities- Information Classification: Internal Lead Reliability Initiatives: Drive efforts to improve reliability through proactive monitoring, automation, and performance optimization. Develop Incident Management Processes: Establish incident management processes and procedures to ensure timely resolution of incidents and minimize impact on users. Implement Automation Solutions: Identify opportunities for automation and develop scripts, tools, and workflows to automate routine tasks and streamline operations. Perform Capacity Planning: Collaborate with teams to assess resource requirements and plan for scaling needs based on usage patterns and growth projections. Optimize Performance: Analyze system performance metrics, identify areas for improvement, and implement optimizations to enhance system performance and reliability. Mentor Partner Team, Infrastructure Teams (DevOps), Development Teams Provide guidance, support, and mentorship to SRE team members, fostering a culture of continuous learning and development

Role and Responsibilities Remove impediments from the Implementation squad Interact with Coe s on status, issues, collaboration Liaise with Product Owner/Stakeholders/PMO Plan and chair (host) key meetings, help facilitate Sprint 0, SoS, PI planning and distribute minutes for tracking purposes; follow-up as required In JIRA ensure that traceability is maintained, accuracy and overall health is provided via metrics and dashboards; ensure rules are being followed and JIRA hygiene and disciplines are being maintained. Train users and oversee JIRA backlog and planning sessions (PO owns backlog). Additionally, accurately define Issue Type and Association in JIRA Create project(s), perform updates on resource, tasks, and allocations. Staffing profiles, time tracking, budgeting, and monitoring forecast vs. actuals Create, prepare, and manage release planning agenda, requests for quarterly releases Facilitate release planning sessions Prepare release capacity planning Acts as a change agent, guiding the squad on agile best practices and alignment with Our Ways of Working (OWoW) while promoting continuous improvement Takes a holistic view of squad s body of work and being forward-thinking on initiatives and epics Skills and Experience Minimum of 6 years of related experience Bachelors degree preferred with master s or equivalent experience Certified Scrum Master Experience in the Financial Services industry preferable Working experience of Agile Understanding the end-to-end Institutional post trade Derivatives lifecycle highly desirable Experience with similar business/application messaging systems and protocols (e.g., JIRA, Confluence, SQL, MQ, Sftp, MS azure, XLST) an advantage Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to work under pressure and meet deadlines Attention to detail and organisational skills Leadership and team management skills How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. Who Are We: Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services. Our 3 offerings are: Managed Services Consulting Solutions Technology To know more about Delta Capita and our culture click here: Working at DC - Delta Capita . Delta Capita India is a Great Place to Work Certified Organization. Please refer to DC GPTW

Role and Responsibilities Remove impediments from the Implementation squad Interact with Coe s on status, issues, collaboration Liaise with Product Owner/Stakeholders/PMO Plan and chair (host) key meetings, help facilitate Sprint 0, SoS, PI planning and distribute minutes for tracking purposes; follow-up as required In JIRA ensure that traceability is maintained, accuracy and overall health is provided via metrics and dashboards; ensure rules are being followed and JIRA hygiene and disciplines are being maintained. Train users and oversee JIRA backlog and planning sessions (PO owns backlog). Additionally, accurately define Issue Type and Association in JIRA Create project(s), perform updates on resource, tasks, and allocations. Staffing profiles, time tracking, budgeting, and monitoring forecast vs. actuals Create, prepare, and manage release planning agenda, requests for quarterly releases Facilitate release planning sessions Prepare release capacity planning Acts as a change agent, guiding the squad on agile best practices and alignment with Our Ways of Working (OWoW) while promoting continuous improvement Takes a holistic view of squad s body of work and being forward-thinking on initiatives and epics Skills and Experience Minimum of 6 years of related experience Bachelors degree preferred with master s or equivalent experience Certified Scrum Master Experience in the Financial Services industry preferable Working experience of Agile Understanding the end-to-end Institutional post trade Derivatives lifecycle highly desirable Experience with similar business/application messaging systems and protocols (e.g., JIRA, Confluence, SQL, MQ, Sftp, MS azure, XLST) an advantage Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to work under pressure and meet deadlines Attention to detail and organisational skills Leadership and team management skills How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. Who Are We: Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services. Our 3 offerings are: Managed Services Consulting Solutions Technology To know more about Delta Capita and our culture click here: Working at DC - Delta Capita . Delta Capita India is a Great Place to Work Certified Organization. Please refer to DC GPTW

for an Expert in Testing for the Transformers Business to join their team in Vadodara, Gujarat , India. This team seeks a skilled and motivated individual. Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business s comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company s transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible in accommodating business requirements and experience in working with diverse groups and cultures. The ability to multitask deliver within timelines is essential. The candidate will have excellent communications skills. The opportunity: Ensure efficient and cost-effective Production results that meet order demand, specifications, quality, and planning targets through the coordination and management of plant equipment, personnel, and production process (quantity, quality, budgeted cost and proper productivity level). Ensures policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders. How you will make an impact: Set up a manufacturing facility for Power Transformer Testing. Preparing a list of machinery and tools required for Testing laboratory. Preparation of specifications for all the required machinery and tools. Technical discussions with suppliers for the procurement of these equipment. Coordination during installation and commissioning of the capital equipment. Create, maintain, and improve functional relationships with other operational and organizational departments to gain input on product and process requirements and needs. Develop processes and work improvement systems and ensure regulatory compliance. Capacity planning and resource optimization for Testing laboratory. Collaborate with continuous improvement team to integrate new processes or improvement ideas. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Your Background BE/BTech in Electrical engineering. Minimum 15 to 18 years of experience in Power Transformer Testing. Must have previously demonstrated complete knowledge of Quality and Testing activities. Familiarity with IATF16949, ISO14001, and OSHA regulations. Must demonstrate excellent verbal, communication, and leadership skills. Ability to lead, motivate, and coordinate team efforts to accomplish goals. Ability to operate and deliver results in a multi-cultural environment. Proficiency in both spoken written English language is required .

for a Production Expert in Core, Active part and Final Assembly for the Transformers Business to join their team in Vadodara, Gujarat , India. This team seeks a skilled and motivated individual. Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business s comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company s transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible in accommodating business requirements and experience in working with diverse groups and cultures. The ability to multitask deliver within timelines is essential. The candidate will have excellent communications skills. The Opportunity: Ensure efficient and cost-effective Production results that meet order demand, specifications, quality, and planning targets through the coordination and management of plant equipment, personnel, and production process (quantity, quality, budgeted cost and proper productivity level). Ensures policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders. How you will make an impact: Set up a manufacturing facility for Power Transformer Core, Active part and Final Assembly. Work on preparation of layout of Core, Active part and Final Assembly shop. Preparing a list of machinery and tools required for Core, Active part and Final Assembly shop. Preparation of specifications for all the required machinery and tools. Technical discussions with suppliers for the procurement of these equipment. Coordination during installation and commissioning of the capital equipment. Create, maintain, and improve functional relationships with other operational and organizational departments to gain input on product and process requirements and needs. Develop processes and work improvement systems and ensure regulatory compliance. Capacity planning and resource optimization for Core, Active part and Final Assembly shop. Collaborate with continuous improvement team to integrate new processes or improvement ideas. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Your Background BE/BTech in Electrical/Mechanical engineering Minimum 15 to 18 years of experience in Power Transformer manufacturing. Must have previously demonstrated complete knowledge of production activities. Familiarity with IATF16949, ISO14001, and OSHA regulations. Must demonstrate excellent verbal, communication, and leadership skills. Ability to lead, motivate, and coordinate team efforts to accomplish goals. Ability to operate and deliver results in a multi-cultural environment. Proficiency in both spoken written English language is required .

As of July 24th, we have transitioned to a new Careers Site. If your last application was submitted prior to July 24th, you will need to create a new account to apply for jobs. We understand this may be an inconvenience and truly appreciate you taking the time to submit your application and consider Newell Brands for your next career! Search by Keyword, Job Title or Location Select how often (in days) to receive an alert: Leader - Planning Job Type: Full-Time Location Type: Onsite Primary Location: Sriperumbudur Taluk, Tamil Nadu, IN Job ID: 5212 Locations: Chennai Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco , Coleman , Oster , Rubbermaid and Sharpie , and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership Leadership. The Leader Planning is responsible for aligning production operations with customer demand, inventory targets, and plant capacity. This role bridges production planning with demand forecasting to drive operational efficiency, ensure timely fulfillment, and minimize imbalances in material and capacity. The incumbent will play a key leadership role in coordinating across production, supply chain, and procurement to enable accurate demand visibility, optimal resource utilization, and on-time delivery. This role is critical in supporting business growth, customer satisfaction, and operational excellence through strong planning practices and proactive cross-functional enagagement. PRIMARY TASKS RESPONSIBILITIES Production Scheduling: Develop and maintain daily, weekly, and monthly production schedules to meet customer demand while optimizing machine and labor utilization. Work closely with respective line leaders to review for Planning Vs Actual. Responsible for communicating and displaying the daily production line outcome. Conduct the Weekly production review meeting with cross functional team and will review the monthly plan Material Coordination: Coordinate with procurement and material planning teams to ensure timely availability of raw materials and components aligned with production needs. Work closely with Supply Chain and Quality teams to ensure right RM resources availability and ensure the gaps if any are addressed. Clear the non-conforming materials with closely working with Quality ware house. Ensure the availability RM as per the BOM for further production as per schedule at the respective production line. Move the FG items to warehouse from the Production line on daily basis. Posting the shift-wise output in the SAP daily Inventory Monitoring: Monitor inventory levels to avoid overstock or shortages, and ensure optimum levels of raw materials and finished goods. Inventory Management: Monthly Cycle count, ensuring the MUV gap, Stock adjustment with the co-ordination with Business Finance. Capacity Planning: Evaluate production capacity and constraints; identify bottlenecks and propose load balancing or capacity expansion strategies. Analyse the under usage of planned machines against demand. Communicate the Gap Analysis Report to respective line. Cross-functional Collaboration: Work closely with supply chain, Quality, warehouse and operations teams to align production planning with business priorities. Performance Tracking: Track production performance against the plan; analyze variances and drive corrective actions to improve adherence. Generate OEE report for all the production process in alignment with the manager. SOP Support: Contribute to the monthly SOP process by presenting demand/supply alignment, risks, and mitigation strategies. Planning Tools Utilization: Use ERP systems (e.g., SAP), Excel, and other planning tools to manage and communicate plans effectively.

Company: Guy Carpenter Description: We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Manager - Transactional Services We re seeking a Manager - Transactional Services who will lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration . Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle understand the role requirements. Within 60 days, attain competency establish good relationship with all colleagues onshore stakeholders finally within 90 days, be able to manage the team seamlessly with limited support. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight. We will count on you to: Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative Proportional treaty. Demonstrates basic knowledge of market practices within technical domain areas Networks with external groups to increase own knowledge of the technical area. Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards. Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service. Ensure Compliance adherence to internal and external regulators guidelines Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines. Has good understanding of the concept of operational risk and how this is controlled within organization/department. Helps teams minimize EO exposure. Manage migrations seamlessly - This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution Ensure team members are trained adequately and all training documents/records maintained within the team. Manage capacity planning and forecasting Ensure leave policy as per business demands Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan Personally coaches and develops team members spending adequate time with them. Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings Embed a continuous improvement culture by motivating influencing teams to drive process improvement Participate in central projects and deliver as per the agreed objectives What you need to have: Excellent communication and leadership skills Organizational and time-management skills Knowledge of Reinsurance Broking business and the related terminologies. In-depth knowledge of performance metrics Ability to prioritize and handle multiple tasks/projects during peak volume periods Collaborative mindset across levels and teams Good command on MS Office applications (MS-Excel, MS-Word) Graduate (Commerce preferable) 8+ years of experience in Reinsurance broking in the operations area The position requires technical expertise (XOL, Facultative Proportional Treaty business) What makes you stand out Adaptable communicator, facilitator, influencer and problem solver Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively CII Certification Past experience of leading a team of 10-15 members Proven Reinsurance domain knowledge Excellent Team Management Skills Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Support Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), LD (Learning and Development), CP (Capacity Planning), Analytics Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you. The Support Ops Manager II, India is responsible for safety, budgetary, people development and operations objectives for the FBA Support Operations teams in their remit across physical sites in India. Responsibilities include directly managing and leading a team of Front-line Operations Manager with an extended organization of approximately 100 people, ensuring performance objectives are met or exceeded, building positive employee relations, developing leadership bench strength, collaborating effectively with cross-functional stakeholders, planning strategically and raising the bar on seller experience through effective FBA support delivery. The role requires strong understanding of FBA Support operations, seller support ecosystem, and demonstrated ability to drive operational excellence in a multicultural support environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling People Managers and creating succession plans. Will strike the right balance between effective delegation while maintain a connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon s mission of being Earth s most customer-centric company. - 3+ years of team management experience - 8+ years of operational and/or retail management experience - Experience using data to influence business decisions - Experience across the domain of risk management compliance operations - 2+ Years of experience as Manager of Managers - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience in operational excellence using six sigma methodologies