1470 Capacity Planning Jobs - Page 50

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making

Role & responsibilities 1) Can perform material and energy balance. 2) Can prepare DATA as required of process parameters and shall possess analytical skill. 3) Daily report preparation for plant performance. 4) Process calculations for making changes in process and equipment. 5) Incumbent shall prepare and implement MOC as required for plant modification. 6) Preparation of P&ID and PFD. 7) Must be familiar with problem solving tools 8) Process or Piping course

Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore) We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Lead and manage a team of cloud operation engineers working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution. Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML. Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform. Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews. Deliver features and stories in the AWS/Azure Platform s or Cloud Operations Engineer s sprints, peer programming and peer-reviewing with other team members. Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity. Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them. Key Responsibilities Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team s or Cloud Operations team technical and service offerings. Oversee shift handovers, operational documentation and status reporting Implement and enforce cloud security policies, Patching and compliance requirements. Business Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. Keep the cloud platform and cloud services continually operating to agreed service levels Respond in a timely manner to incidents to recover services asap Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments Ensure all changes on the environments are done in a safe manner Reduce toil and automate solutions to reduce risk and prevent manual solution Key stakeholders Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team. Other Responsibilities Continuously provide feedback to improve our strategy, people, and processes. Communicate effectively to both internal team members and customers. Processes Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes. Responsible for executing support processes in alignment with service management and change management process for the bank Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience. Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate. Support regulatory audits, direct audits and RFI s on cloud environments People & Talent The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers Keep a list of practical yet challenging objectives and measures for the team and individuals to target Risk Management Drive for the closure of risks, operational events and audit findings on time, once and done Comply with organisation risk management framework Adhere to common practices to mitigate risk in their respective domain. Governance Ensure compliance with all applicable SC governance frameworks Adhere to and optimise cloud governance frameworks and processes Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Responsibility for building a culture of good Conduct within the team. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter. Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role. Examples include: o Timely escalation and proactive management and mitigation of risks and issues. o Sharing lessons learnt with colleagues to prevent future errors. o Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up. o Cooperating fully with requests from regulators and Group Internal Audit. o Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams. o Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following: o Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management. o Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review. o Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award Skills and Experience AWS/Azure IaaS and PaaS services acumen Terraform Azure DevOps repo/pipeline One or more scripting language, such as Python, Golang, Bash Script, JSON, YAML Incident, Problem and Change Management Problem Solving Qualifications 7+ Years of experience in AWS/Azure IaaS and PaaS services Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Scripting. Strong understanding of cloud monitoring, incident management and automation Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous. Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous. AWS/Azure Associate and Professional level certifications would be advantageous. Certified Kubernetes Administrator (CKA) qualification would be advantageous. Excellent communication, leadership and problem-solving skill Good knowledge of ITSM and ITOM. shape the long-term direction of AIOps strategy Mentors other AIOps and automation specialists and engineers, helping to improve the teams abilities by acting as a technical resource. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30071

Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team s or Cloud Operations team technical and service offerings. Oversee shift handovers, operational documentation and status reporting Implement and enforce cloud security policies, Patching and compliance requirements. Business Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. Keep the cloud platform and cloud services continually operating to agreed service levels Respond in a timely manner to incidents to recover services asap Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments Ensure all changes on the environments are done in a safe manner Reduce toil and automate solutions to reduce risk and prevent manual solution Key stakeholders Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team. Other Responsibilities Continuously provide feedback to improve our strategy, people, and processes. Communicate effectively to both internal team members and customers. Processes Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes. Responsible for executing support processes in alignment with service management and change management process for the bank Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience. Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate. Support regulatory audits, direct audits and RFI s on cloud environments People & Talent The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers Keep a list of practical yet challenging objectives and measures for the team and individuals to target Risk Management Drive for the closure of risks, operational events and audit findings on time, once and done Comply with organisation risk management framework Adhere to common practices to mitigate risk in their respective domain. Governance Ensure compliance with all applicable SC governance frameworks Adhere to and optimise cloud governance frameworks and processes Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Responsibility for building a culture of good Conduct within the team. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter. Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role. Examples include: o Timely escalation and proactive management and mitigation of risks and issues. o Sharing lessons learnt with colleagues to prevent future errors. o Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up. o Cooperating fully with requests from regulators and Group Internal Audit. o Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams. o Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following: o Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management. o Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review. o Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore) We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Key Responsibilities Lead and manage a team of cloud operation engineers working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution. Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML. Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform. Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews. Deliver features and stories in the AWS/Azure Platform s or Cloud Operations Engineer s sprints, peer programming and peer-reviewing with other team members. Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity. Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them. Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Skills and Experience AWS/Azure IaaS and PaaS services acumen Terraform Azure DevOps repo/pipeline One or more scripting language, such as Python, Golang, Bash Script, JSON, YAML Incident, Problem and Change Management Problem Solving Qualifications 7+ Years of experience in AWS/Azure IaaS and PaaS services Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Scripting. Strong understanding of cloud monitoring, incident management and automation Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous. Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous. AWS/Azure Associate and Professional level certifications would be advantageous. Certified Kubernetes Administrator (CKA) qualification would be advantageous. Excellent communication, leadership and problem-solving skill Good knowledge of ITSM and ITOM. shape the long-term direction of AIOps strategy Mentors other AIOps and automation specialists and engineers, helping to improve the teams abilities by acting as a technical resource. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30070

Business Responsibilities Responsible Global Category buyer for turned , machined & forged parts Mentorship of assigned suppliers, Support for localization activity Conducting market research for benchmarking Supplier selection and Business awarding Leading Negotiation (Yearly price negotiation, cost benchmarking knowledge) Defining and Execution of Supplier and category strategy Continuous improvement mindset to bring in better process and solutions Delivery Responsibilities Responsible for capacity planning and contracting at suppliers Alignment with Project Purchasing and Logistics team for capacity planning Managerial and Governance Responsibilities Supplier mentorship (Single point of contact for all commercial related topics) Monitoring of Supplier performance (Nego results, NPD , Quality and delivery metrices) Monitoring of monthly KPIs, Data analytics and Management info sharing Support internal stakeholders and develop supplier / Category strategy accordingly

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: The job holder will be responsible for the technical delivery of projects, offering technical and process guidance to project teams, serving as a member of the Database Support team, and acting as a subject matter expert for the Mongo PostgreSQL. Provide expertise in database performance monitoring, tuning, and optimization to ensure efficient and reliable database operations. Manage and maintain high availability setups, replication configurations, and perform capacity planning and disaster recovery (DR) planning. Plan and execute backup and recovery strategies. Ensure adherence to delivery standards, including the quality of deliverables and proper documentation as per agreed service levels. Stabilize Mongo PostgreSQL environments while demonstrating ownership, commitment, and urgency in addressing issues and delivering solutions. Proactively review system performance and capacity in line with service level agreements (SLAs), identifying potential issues and recommending necessary changes. Collaborate with application teams to implement short- and medium-term adjustments to meet demand. Develop scripts and configure tools to automate database operations such as housekeeping and monitoring, capacity management, backup job scheduling and daily BAU work. Assess, analyze, develop, document, and implement changes based on change requests, ensuring a clear understanding of functional requirements and translating business needs into technical specifications. Provide incident troubleshooting support, perform root cause analysis, and implement measures to prevent recurrence, ensuring high-quality and sustainable solutions. Requirements To be successful in this role, you should meet the following requirements: At least 8+ years of technical experience in the following Install, deploy and manage MongoDB/PostgreSQL on physical, virtual machines and Google cloud platform. Create, configure and monitor large-scale, secure, MongoDB sharded clusters. Support MongoDB in a high availability, multi-data center environment. Administer MongoDB Ops Manager monitoring, backups and automation. Configure and monitor numerous MongoDB instances and replica sets Configure and monitor numerous MongoDB instances and sharded clusters. Automate routine tasks with your own scripts and open-source tools. Improve database backups and test recoverability regularly. Study the database needs of our applications and optimize them using MongoDB. Maintain database performance and capacity planning. Write documentation and collaborate with technical peers online. All database administration tasks like backup, restore, SQL optimizations, provisioning infrastructure, setting up graphing, monitoring and alerting tools, replication Performance tuning for high throughput. Architecting high availability servers. Good Understanding and experience with MongoDB sharding. Good Understanding and experience with Ops Manager and ATLAS. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior consultant specialist. In this role, you will: Manage and optimize Kubernetes-based infrastructure, supporting Pega CDH, including external components, ensuring seamless integration and operational efficiency in cloud-native environments. Lead or support the migration of MQ systems to Kafka, ensuring seamless transition, minimal downtime, and optimized performance Identify and resolve performance bottlenecks across Kubernetes clusters, cloud services, and data pipelines, ensuring optimal resource utilization. Optimize Kubernetes configurations, cloud-native service performance, and data modeling for improved scalability and efficiency. Participate in capacity planning, disaster recovery design, and performance tuning for Kubernetes and cloud-native systems. Automate infrastructure operations using Kubernetes-native tools and industry best practices. Troubleshoot issues across the stack (storage, network, OS, application, etc. ) and provide deep diagnostics. Maintain high standards of documentation and knowledge sharing within the team. Requirements To be successful in this role, you should meet the following requirements: 10+ years of hands-on experience with Apache Cassandra and Kafka in production environments. Strong knowledge of data replication, partitioning, schema design, and Kafka consumers/producers. Experience in cloud-native deployments, ideally on Google Cloud Platform (GCP). Solid experience managing and deploying services using Kubernetes (GKE or equivalent). Experience with Elasticsearch building and managing clusters, indexing strategies, and integration with data pipelines. Familiarity with Pega CDH and its external component ecosystem is a significant plus. Strong scripting or automation experience (e. g. , Terraform, Helm, Ansible, Bash, Python). Ability to work independently and collaboratively in a global, distributed team environment. Excellent problem-solving and communication skills. Preferred Qualifications - Experience with observability tools such as AppDynamics, Prometheus, Grafana, or GCP Operations Suite. Exposure to DevOps practices and CI/CD pipelines. Understanding of data governance, privacy, and compliance in financial or regulated environments. You ll achieve more when you join HSBC .

What You ll Be Doing: Optimize Linux-based systems to support critical operations. Oversee the design, implementation, and management of storage solutions. Monitor cluster performance and ensure efficient resource utilization using IBM LSF. Develop, test, and maintain Python scripts for automation, system monitoring, and infrastructure optimization. Collaborate with underwriting teams to understand and support their infrastructure requirements. Participate in capacity planning and disaster recovery exercises. The Impact You Will Have: Ensure the reliability and efficiency of our Linux-based systems, supporting critical operations. Design and manage robust storage solutions that meet the needs of our growing infrastructure. Optimize resource utilization and cluster performance, contributing to overall system efficiency. Automate routine tasks and system monitoring, enhancing operational efficiency. Provide vital support to underwriting teams, ensuring their infrastructure needs are met effectively. Contribute to strategic capacity planning and disaster recovery efforts, ensuring business continuity. What You ll Need: Deep understanding of Linux-based environments. Expertise in storage technologies (SAN, NAS, Object Storage, etc.). Hands-on experience with IBM LSF for workload management and troubleshooting. Proficiency in Python, with experience writing scripts for automation and system management. Strong analytical and troubleshooting skills in a complex, distributed environment. Who You Are: You are a collaborative team player with excellent communication skills. You are proactive, detail-oriented, and capable of managing multiple tasks simultaneously. Your ability to adapt to new technologies and environments, along with your commitment to continuous learning, sets you apart. You bring a positive attitude and a problem-solving mindset to every challenge you face. The Team You ll Be A Part Of: You will join a dynamic team of engineers focused on optimizing and managing our infrastructure. Our team is dedicated to supporting the computational requirements of various departments, ensuring that our systems are robust, efficient, and scalable. We value innovation, collaboration, and continuous improvement, and we are committed to fostering a supportive and inclusive work environment. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.Apply Now Save Relevant Jobs Senior Staff Product Engineer, R&D-7683Aschheim, GermanyEngineering Principal Analog Design EngineerMississauga, CanadaEngineering Verdi InternshipHsinchu, TaiwanInterns/Temp

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Number of Openings* 1 ECMS Request no in sourcing stage * Duration of contract* 3 to 6 months (May be changed based on requirement) Total Yrs. of Experience* 10 years Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 8 years Detailed JD *(Roles and Responsibilities) Experience in implementation, Migration of S4 HANA PP and QM projects. Experience in PP/QM module including project exposure to Design, Configure, Develop and Deploy SAP PP Production Planning, Control and Quality Management. Should have good knowledge of MRP, Planning Strategies, Demand Management, MTO MTS, Capacity planning, Special procurement keys, Subcontracting Process. Must have knowledge on cross module integration (like PP - CO, PP - PS, PP - QM, PP - MM) and solution design, in Production Planning, Production Planning & Detailed Scheduling(PPDS) , SAP QM and SAP PM. Should have experience in working with interfaces to SAP and non-SAP systems. At least 2 Full Life Cycle Implementations / Roll- Outs experience. Should have knowledge on RICEFW Expertise in implementation project life cycles including blueprinting, configuration, testing, cut - over and go-live support - Knowledge of SAP project management methodology Experienced and Hands on to the Support environment. Mandatory skills* Experience in implementation, Migration of S4 HANA PP and QM projects Desired skills* Experience in PP/QM module including project exposure to Design, Configure, Develop and Deploy SAP PP Production Planning, Control and Quality Management Domain* SAP PPQM Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 10000 INR/ day Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) All DCs Across India ( Hyderabad, Chennai, Pune, Bangalore etc), work model - Hybrid BGCheck (Pre onboarding Or Post onboarding) Pre onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * NA

Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to work well in a teamAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Education: Bachelor'sors degree in Industrial Engineering, Mechanical Engineering, or a related field. A masters degree is a plus. Experience: Minimum of 2-3 years of experience in production planning and control, preferably in the refrigeration or manufacturing industry. Key Responsibilities: Production Planning:- Develop and implement production schedules to meet customer demand while optimizing resource utilization. Coordinate with the production, procurement, and sales teams to align production schedules with market demand and inventory levels. Inventory Management: Monitor inventory levels of raw materials, work-in-progress (WIP), and finished goods to ensure optimal stock levels. Collaborate with the procurement team to ensure timely ordering of materials based on production requirements. Capacity Planning: Analyze production capacity and identify any bottlenecks in the production process. Plan for capacity expansion or reduction based on forecasted demand and plant capabilities. Process Improvement: Identify areas for improvement in the production process to enhance efficiency, reduce waste, and lower costs. Implement lean manufacturing principles and other process improvement techniques. Quality Control: Work closely with the Quality Assurance team to ensure production meets the required quality standards. Implement corrective actions for any deviations in quality. Data Analysis and Reporting: Maintain accurate records of production data, inventory levels, and other key metrics. Prepare regular reports on production performance and present findings to senior management.

Role : in capacity of Network Architect Place of posting: Chennai & Hyderabad Educational Qualification: BE/B.Tech (CSE, ECE/IT) or M.E/M.Tech or MCA/MSc (CS) with science background. Experience: Minimum post-qualification experience of 10 -15 years, in the relevant areas Job Summary: We are seeking a seasoned and technically sound Senior IT Networks to lead the architecture, implementation, modernization, and governance of our enterprise-wide network infrastructure. The role will focus strictly on networking technologies, with no involvement in server, storage, or compute domains. You will ensure secure, high-performance, and resilient connectivity across on-premises and cloud environments using cutting-edge technologies like SDN, SD-WAN, ACI, and cloud-native networking solutions. Key Responsibilities: 1. Network Strategy, Design & Implementation Lead the end-to-end design, deployment, and management of enterprise LAN, WAN, campus, and branch connectivity using next-generation networking architectures Architect and operationalize SD-WAN solutions to optimize branch and remote office connectivity with centralized control and dynamic path selection Deploy and manage SDN technologies (e.g., Cisco ACI, VMware NSX) for policy-based, application-aware networking within data centers and enterprise campuses Ensure highly available, low-latency connectivity for mission-critical financial applications, with strong emphasis on redundancy and failover Implement cloud-native and hybrid networking architectures, ensuring seamless and secure integration between on-premises infrastructure and public cloud platforms (AWS, Azure, GCP) Ensure adherence to network segmentation and zero-trust security models in all deployments 2. Network Security & Resiliency Design and enforce multi-layered network security using advanced firewalls (NGFWs), segmentation, access controls, and threat prevention systems Collaborate with cybersecurity teams to align with organization-wide security policies, regulatory compliance (RBI, IRDAI), and threat mitigation frameworks Implement high-availability architectures and dynamic routing to ensure 99.999% uptime for all core network functions 3. Network Operations & Automation Drive network automation for provisioning, configuration management, and monitoring using tools like Ansible, Python, Terraform, and REST APIs Integrate AI/ML-based network analytics platforms to enable predictive maintenance, auto-remediation, and performance tuning Continuously improve network observability using telemetry, SNMP, and flow-based tools (e.g., NetFlow, sFlow) 4. Vendor Management & Technology Leadership Lead RFP processes for selection of network equipment, SD-WAN providers, and cloud connectivity vendors Engage with OEMs like Cisco, Palo Alto, VMware, Fortinet, and Juniper to evaluate, adopt, and upgrade to the latest network innovations Drive PoCs for emerging technologies like SASE, AI-driven networking, and 5G-based enterprise connectivity Monitor the global networking landscape to future-proof the organizations connectivity strategy Essential Technical Skills: Protocols & Technologies: Deep expertise in BGP, OSPF, MPLS, QoS, VRF, EVPN, VXLAN, IPsec, GRE, NAT Software-Defined Networking: Cisco ACI, SD-WAN (Viptela/Meraki), NSX, intent-based networking Cloud Networking: AWS Transit Gateway, Azure Virtual WAN, cloud-native firewalls, VPNs, ExpressRoute, Direct Connect Security: NGFWs, segmentation, access control, zero-trust networking, network-level threat detection Automation & Monitoring: Python, Ansible, Terraform, NetConf, REST APIs, SNMP, telemetry tools Preferred Certifications: CCNA/CCNP/CCIE (Enterprise Infrastructure or Data Center) AWS/Azure/GCP Networking Certification Cisco DevNet, VMware NSX CISSP (for network security focus) Key Competencies: Strategic Leadership: Ability to define and execute long-term network modernization strategies aligned with business needs Hands-On Technical Expertise: Deep practical knowledge in configuring, troubleshooting, and optimizing complex networks Vendor & Partner Management: Strong negotiation and collaboration skills with OEMs and service providers Domain Knowledge: Solid understanding of financial services networking needs, including security, compliance, and real-time performance requirements

If interested, please fill the below form to apply https://forms.office.com/r/41A93Z0RMN Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.