1470 Capacity Planning Jobs - Page 47

3. Cross-Functional Coordination: Serve as the Synergy Manager to align diverse functions, including PD, CDMM, Manufacturing, Marketing, and the President s Office. Facilitate alignment on product roadmaps during critical business planning phases such as SWR, OWR, MBR, Resource Week Planning, and Revenue Budget Exercises. Work closely with Program Managers across PD, PTD (Powertrain Development) to synchronize delivery expectations related to product scope and timelines. 4. Launch Planning and Execution: Coordinate with CDMM, Manufacturing, and Marketing teams (including Domestic and International Operations) to finalize launch-related planning activities. Ensure the smooth execution of launch plans, minimizing risks and delays. 5. Portfolio and Concept Planning: Lead and support responsibilities related to portfolio planning, product concept planning, and project planning to align with organizational growth strategies. Conduct feasibility analyses for potential product concepts and ensure alignment with market demands and organizational goals. 6. Executive Reporting and Planning: Collaborate with the ED Office to organize and plan for the ED APS reviews. Provide detailed reports, insights, and recommendations to senior leadership to support informed decision-making. 7. Process Improvement and Support: Identify and implement process improvements within the Product Planning function to enhance operational efficiency. Provide strategic support to the PP HOD in driving initiatives that optimize the functions performance. Experience 6 to 10 years Industry Preferred A minimum of 8-10 years of experience in project management, product planning, or related roles in the automotive industry, preferably with an OEM. Qualifications Bachelor s degree in engineering, Business Administration, or a related field; MBA preferred General Requirements Key Skills and Competencies Required: Strong project management skills with the ability to handle multiple complex projects simultaneously. Excellent leadership and cross-functional coordination capabilities. Expertise in capacity planning and resource optimization. Deep understanding of automotive product development processes and lifecycle management. Proficiency in strategic planning and business alignment. Strong analytical and problem-solving skills. Exceptional communication and stakeholder management skills. Familiarity with tools and methodologies used in budget planning, resource allocation, and manufacturing readiness assessments.

Job description Server and Architectural design in terms of capacity planning. Understand the core components of product. Perform Install and Upgrades. End to End troubleshooting. Exposure with CLI and other windows tools. Knowledgeable about the Qlik Platform administration and architecture on an enterprise scale Monitor usage of server resources on cloud (multi node knowledge ). Installing, configuring and managing Qlik (QlikView, Qlik Sense, NPrinting) server and components with Architecture design (split services, cluster design etc.) Single Node and Multi Node Knowledge desired. Proxy Configuration knowledge. Debug user access issues in On Premise and Cloud. Ensure Performance/Stability of Qlik Platforms (QlikView, Qlik Sense, NPrinting) Active Monitoring (QMS, QRS, QSS) in : on premise and single/multi node. Assess new versions of Qlik for stability and performance and upgrade Manage data source connections, configurations Good understanding of deployment configuration and troubleshooting. Security implementation, Backup, data recovery and service restoration management, patch and bug fix deployment. In depth knowledge of QMC Configuration, Scheduler Tasks, Application Deployment, User Management Expert in applying custom Security Rules and Custom Properties Debug failures in QS, QV and nPrinting Apps, tasks and other processes by reading logs Creating tickets and following up with Qlik Support for resolution of queries Manage licenses (Qlik view and QlikSense), manage tokens and access types

Summary -Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market. About the Role Major accountabilities: Manage the Sales Force Effectiveness team or lead a key process/service within the team -Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization -Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs -Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis -Maintenance of CRM system including data extraction and monitoring KAM standards -Drive the systematic generation of insights and generating recommendations for the business -Ensuring the compilation and monthly analysis of market data -Creation of ad hoc market, product and business analysis based on internal and external data -Create presentations for the sales leadership team -Develop, upgrade and monitor Field Force incentive systems -Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes -Support projects for the business unit that involve resource allocation (e.g. launch planning) -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others - Accurate implementation of the incentive scheme and payment calculations - Implementation & delivery of launch and post launch measurements Minimum Requirements: Work Experience: Sales in Healthcare / Pharma / related business. Commercial experience and/or leadership experience in Healthcare. Skills: Bi (Business Intelligence). Business Analysis. Business Dashboards. Capacity Planning. Cooling Systems. Customer Acquisition Strategies. Customer Retention. Customer Service. Data Extraction. Data Quality. Management Skills. Merchandising. Performance Measurement. Salesforce Crm. Security Policies. Self-Motivated. Languages : English. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Job Description We are seeking an experienced professional with 8-15 years of IT experience to join our team. The ideal candidate should possess expertise in Kafka architecture and operations , along with a strong understanding of Confluent-specific tools , Linux/Unix systems , networking , and security practices . Key Responsibilities & Requirements: Kafka Architecture & Operations: Deep understanding of core Kafka components including brokers, topics, partitions, producers, and consumers. Ability to create, configure, and manage Kafka topics and partitions. Confluent Ecosystem: Proficiency in Confluent-specific tools such as Control Centre, Schema Registry, ksqlDB, and Kafka Connect. Linux/Unix Expertise: Strong command over Linux/Unix systems, including shell scripting and system monitoring. Networking Knowledge: Understanding of network configurations, protocols, and security best practices to ensure efficient and secure Kafka operations. Programming Skills: Knowledge of Java programming and JVM tuning, as Kafka is built on Java. Automation & Scripting: Proficiency in scripting languages like Python or Bash for automation and management tasks. Monitoring & Logging: Experience with monitoring tools such as Prometheus, Grafana, and Confluent Control Centre to track Kafka performance. Familiarity with logging frameworks like Log4j for troubleshooting and maintaining Kafka logs. Security Practices: Implementation of security measures, including SSL/TLS encryption, Kerberos authentication, and access control lists (ACLs) to safeguard Kafka data. Integration Expertise: Experience in integrating Kafka with various systems and data sources, including databases, data lakes, and cloud services. Capacity Planning: Ability to plan and scale Kafka clusters to handle dynamic workloads while ensuring high availability. Backup & Recovery: Knowledge of backup and recovery strategies to protect data and ensure business continuity in case of failures (a frequent task in T&S ). Preferred Qualification: Confluent Certification: Preference for candidates holding the Confluent Certified Administrator for Apache Kafka (CCAAK) certification. Note: This role is a 6-month contractual position with the possibility of extension based on performance. The work location is Bangalore-Eco World Bellandur , and it requires on-site presence at the office.

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Diagnose and Resolve IncidentsIdentify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. Backup of SAN Switch ConfigurationPerform regular backups of SAN switch configurations to ensure data integrity and availability. User / Role Security AdministrationManage user accounts, roles, and permissions to ensure secure access to storage systems. Storage Capacity ReportingMonitor and report on storage capacity to ensure optimal utilization and planning. Change ImplementationImplement changes to storage and backup configurations and settings as required. Incident & Problem ResolutionRespond to and resolve storage and backup-related incidents and recurring problems. Configuration AdministrationAdminister and manage storage and backup configurations to ensure system reliability and performance. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Change ManagementImplement changes to storage and backup configurations and settings as required. User SupportProvide support to users, including troubleshooting and resolving access issues. ReportingGenerate reports on storage and backup performance, incidents, and capacity planning. Primary Skills Storage Backup Administration EMC SAN Storage PMAX, Powermax, FS7300 PURE Storage EMC Unity NAS Isilon NetApp Storage Object Storage (StorageGRID) Rubrik Backup Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices.

Job Description The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reportingQualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

Role & responsibilities 1. To ensure Planned order to production order conversion with respect to Basic start date. 2. To review and ensure 100 % Material availability of RM, OSP, BOU & SFG Parts to release production order. 3. Review with the CFT to complete the Manufacturing Process as per MRP basic finish date. 4. Monitor the production order ageing to reduce WIP inventory 5. Identifying and resolving production issues, such as material shortages or bottlenecks, to ensure timely completion of orders. 6. To review and ensure 100 % Raw Materials for CNC, Manual cutting and Fabrication Operations with Purchase, In-house conversion team and OSP team. 7. To Review with Assembly, CNC, Manual Cutting & Fabrication team to close the production orders as per basic finish date. 8. Lead capacity planning activities ensuring delivery against operational Requirements and which optimise manufacturing efficiency and costs. 9. Significant experience of building capacity / forecasting model plans and undertaking complex analysis. 10. Assess existing capacity and develop operational plans and forecasts based on future plans for demand. 11. Implement best practices, lean methodologies, and automation tools to streamline operations and enhance efficiency. 12. Identify opportunities for process improvement and cost optimization in production planning and inventory control. 13. Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality & delivery expectations. 14. Establish strategy and best practices for the team to ensure achievement of overall business objectives through daily work management (DWM). 15. Developing and implementing inventory control systems and practices. 16. Power Bi Report development for better understanding of inventory current level and Predict/forecast for next three months inventory requirement w.r.to marketing requirements. 17. Monitor and maintain optimal inventory levels by analyzing sales trends, production capacity, and lead time. Preferred candidate profile Minimum 4 years, of experience in Production Planning Ability to effectively influence the stakeholder Proficiency & comfort with numbers. Effective communication verbal, written. Technical Presentation & Analytical skills

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk.

Production Planning:- Develop and implement production schedules to meet customer demand while optimizing resource utilization. Coordinate with the production, procurement, and sales teams to align production schedules with market demand and inventory levels. Inventory Management: Monitor inventory levels of raw materials, work-in-progress (WIP), and finished goods to ensure optimal stock levels. Collaborate with the procurement team to ensure timely ordering of materials based on production requirements. Capacity Planning: Analyze production capacity and identify any bottlenecks in the production process. Plan for capacity expansion or reduction based on forecasted demand and plant capabilities. Process Improvement: Identify areas for improvement in the production process to enhance efficiency, reduce waste, and lower costs. Implement lean manufacturing principles and other process improvement techniques. Quality Control: Work closely with the Quality Assurance team to ensure production meets the required quality standards. Implement corrective actions for any deviations in quality. Data Analysis and Reporting: Maintain accurate records of production data, inventory levels, and other key metrics. Prepare regular reports on production performance and present findings to senior management.

Job Summary We are seeking an experienced z/OS Performance and Capacity Engineering Specialist to join our team. In this role, you will be responsible for monitoring, analyzing, and optimizing the performance of our mission-critical z/OS mainframe environment. You will work collaboratively with systems programmers, application teams, and infrastructure management to ensure our mainframe systems operate at peak efficiency while meeting business SLAs and planning for future growth. Responsibilities: o Performance Monitoring and Analysis: o Establish and maintain comprehensive performance monitoring for all key z/OS subsystems (e.g., CICS, DB2, IMS, MQ, TCP/IP). o Utilize industry-standard tools (e.g., SMF, RMF, Omegamon, MainView) to collect, analyze, and interpret performance data. o Proactively identify performance trends, anomalies, and potential bottlenecks. o Conduct in-depth root cause analysis of performance issues and develop effective solutions. o Tune z/OS parameters, workload management (WLM) policies, and subsystem configurations to optimize performance. o Capacity Planning and Management: o Develop and maintain accurate capacity plans for all z/OS resources (CPU, memory, DASD, network). o Forecast future capacity requirements based on business growth, application changes, and technology advancements. o Conduct capacity modelling and simulation studies to identify potential constraints and recommend proactive upgrades or optimizations. o Monitor resource utilization and provide timely reports on capacity trends and projections. o Collaborate with application development teams and infrastructure architects to ensure applications are designed and implemented with performance and scalability in mind. o Problem Diagnosis and Resolution: o Serve as a SME for z/OS performance and capacity-related issues. o Participate in incident management and problem management processes, providing expert guidance and troubleshooting support. o Collaborate with other technical teams (e.g., systems programming, database administration, network) to resolve complex issues. o Document problem resolutions and contribute to knowledge base articles. o System Optimization and Tuning: o Identify and implement opportunities for system optimization and performance improvements across the z/OS environment. o Evaluate new z/OS features and technologies and recommend their adoption where beneficial for performance and capacity. o Participate in the planning and execution of system upgrades and migrations, ensuring minimal performance impact. o Develop and maintain performance baselines and service level agreements (SLAs). o Collaboration and Communication: o Effectively communicate performance and capacity-related findings, recommendations, and risks to both technical and non-technical audiences. o Collaborate with application development teams on performance testing and tuning efforts. o Work closely with systems programmers on z/OS configuration and maintenance activities. o Participate in project planning and provide input on performance and capacity considerations. o Stay current with industry best practices and emerging trends in z/OS performance and capacity management. Technical Skills Required: o Deep understanding of z/OS architecture and its core components: o Workload Management (WLM) concepts and configuration. o Memory management (paging, swapping, virtual storage). o I/O subsystem and DASD performance. o z/OS security concepts (RACF, ACF2). o Proficiency in z/OS performance monitoring and analysis tools: o System Management Facilities (SMF) data and reporting. o Resource Measurement Facility (RMF) reports and interpretation. o Experience with at least one or more performance monitoring tools such as IBM Omegamon, BMC MainView, or Compuware Strobe. o Strong knowledge of key z/OS subsystems and their performance characteristics: o CICS transaction processing and performance tuning. o DB2 database performance monitoring and optimization (SQL analysis, EXPLAIN, etc.). o IBM MQ messaging performance. o Understanding of zIIP and zAAP specialty processors and their optimization. o TCP/IP networking performance on z/OS. o Experience with z/OS capacity planning methodologies and tools: o Understanding of capacity planning metrics and forecasting techniques. o Familiarity with capacity planning tools or scripting for data analysis and modelling (e.g., MXG, SAS, REXX, Python). o Solid scripting and automation skills: o Proficiency in REXX and/or other scripting languages (e.g., JCL, Python) for data extraction, analysis, and automation of tasks. o Strong analytical and problem-solving skills: o Ability to analyze complex performance issues, identify root causes, and develop effective solutions. o Data-driven approach to problem-solving and decision-making. o Experience with cloud integration and hybrid mainframe environments (a plus). Soft Skills o Strong communication skills to explain technical concepts to various audiences o Ability to work under pressure during critical performance issues o Collaborative approach to problem-solving across multiple teams o Proactive mindset for identifying potential issues before they impact production o Detail-oriented with excellent documentation habits o Self-motivated with ability to manage multiple prioritie

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

JD: Education must be BE/BTech/MCA & 4+ Years Hands on exp. Gaining a total understanding of the organizations technology and information systems. Designing and implementing infra and network security solutions. Providing L2 support in all Network related activities. Install, configure, manage, customize and troubleshoot network related activities. Monitoring and administration of LB, WAF and DDoS. Preparing weekly/monthly reports Deploying and managing SSL certificates in Radware LB s. Raising Firewall requests as per requirements and coordinating with different departments to get Firewall Requests implemented. Managing the inventory i.e. hardware, software, IP s (public, private), DNS etc. Coordinating with hardware vendors in configuration and troubleshooting Daily reporting of LB resource utilization IOS upgrade of all devices as and when required. Implementing Audit recommendations pertaining to Network Guide/Mentor the team members on technical problems which cannot be resolved at their level Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies Experience in leading the team Experience of working on ITIL processes Leading the major incidents, fixing the problems, and submitting RCA Perform in depth packet capture analysis using Wireshark to diagnose network performance issues, incidents, and other anomalies and detailed reports on findings from PCAP analysis. WAF (Web Application Firewall)F5 Monitoring security alerts Provide Remedial actions Prepare Analysis Reports Analysis of application logs Coordinate with Application team and get input Fine tuning as per the recommendation by App team Report generation LOAD BALANCER (Radware) Capacity Planning SSL Off loader Configuration Configuration and Troubleshooting issues IPv4 and IPv6 enablement Integration with SOC, SIEM and Other tools Co ordination with Vendor for support. Preventive Maintenance. Firmware Upgradation JD: Education must be BE/BTech/MCA & 4+ Years Hands on exp. Gaining a total understanding of the organizations technology and information systems. Designing and implementing infra and network security solutions. Providing L2 support in all Network related activities. Install, configure, manage, customize and troubleshoot network related activities. Monitoring and administration of LB, WAF and DDoS. Preparing weekly/monthly reports Deploying and managing SSL certificates in Radware LB s. Raising Firewall requests as per requirements and coordinating with different departments to get Firewall Requests implemented. Managing the inventory i.e. hardware, software, IP s (public, private), DNS etc. Coordinating with hardware vendors in configuration and troubleshooting Daily reporting of LB resource utilization IOS upgrade of all devices as and when required. Implementing Audit recommendations pertaining to Network Guide/Mentor the team members on technical problems which cannot be resolved at their level Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies Experience in leading the team Experience of working on ITIL processes Leading the major incidents, fixing the problems, and submitting RCA Perform in depth packet capture analysis using Wireshark to diagnose network performance issues, incidents, and other anomalies and detailed reports on findings from PCAP analysis. WAF (Web Application Firewall)F5 Monitoring security alerts Provide Remedial actions Prepare Analysis Reports Analysis of application logs Coordinate with Application team and get input Fine tuning as per the recommendation by App team Report generation LOAD BALANCER (Radware) Capacity Planning SSL Off loader Configuration Configuration and Troubleshooting issues IPv4 and IPv6 enablement Integration with SOC, SIEM and

JD: Education must be BE/BTech/MCA & 4+ Years Hands on exp. Gaining a total understanding of the organizations technology and information systems. Designing and implementing infra and network security solutions. Providing L2 support in all Network related activities. Install, configure, manage, customize and troubleshoot network related activities. Monitoring and administration of LB, WAF and DDoS. Preparing weekly/monthly reports Deploying and managing SSL certificates in Radware LB s. Raising Firewall requests as per requirements and coordinating with different departments to get Firewall Requests implemented. Managing the inventory i.e. hardware, software, IP s (public, private), DNS etc. Coordinating with hardware vendors in configuration and troubleshooting Daily reporting of LB resource utilization IOS upgrade of all devices as and when required. Implementing Audit recommendations pertaining to Network Guide/Mentor the team members on technical problems which cannot be resolved at their level Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies Experience in leading the team Experience of working on ITIL processes Leading the major incidents, fixing the problems, and submitting RCA Perform in depth packet capture analysis using Wireshark to diagnose network performance issues, incidents, and other anomalies and detailed reports on findings from PCAP analysis. WAF (Web Application Firewall)F5 Monitoring security alerts Provide Remedial actions Prepare Analysis Reports Analysis of application logs Coordinate with Application team and get input Fine tuning as per the recommendation by App team Report generation LOAD BALANCER (Radware) Capacity Planning SSL Off loader Configuration Configuration and Troubleshooting issues IPv4 and IPv6 enablement Integration with SOC, SIEM and Other tools Co ordination with Vendor for support. Preventive Maintenance. Firmware Upgradation

Lead Biz Ops Engineer The Next Edge BizOps team is looking for a Lead Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Build Your Career at Informatica We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the worlds most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. Operations Manager- Technical Sales Support Were hiring an Operations Manager - Technical Sales Support to lead our global cloud infrastructure team in Bangalore (Hybrid) . Youll ensure secure, scalable, cost-effective cloud environments for demos and enablement, leading a global support team and collaborating with Sales, Cloud Architects, and Partners to lead technical sales excellence. You will report to the Director, Technical Sales Support You will work with Technical Sales systems to build automation that streamlines workflows, reduces cloud costs, and speeds environment readiness. Partnering with R&D and DevOps, youll manage platform operations like patching and upgrades to ensure uninterrupted demos. Regular collaboration with IT, Security, and InfoSec teams will maintain compliance. Success requires expertise in hybrid/multi-cloud architecture, security, and governance. Youll also mentor your team, coordinate with Sales and IT, and manage 24/7 support for reliable operations. Technology Youll Use Cloud Platforms (AWS, Azure, GCP, Oracle cloud), Docker, Kubernetes, Infrastructure automation, Monitoring Your Role Responsibilities? Heres What Youll Do Lead a global operations and support team providing 24x5 support, provisioning, monitoring, and incident response for technical sales cloud environments used in demos, PoCs, and training.. Provision, maintain, and decommission cloud infrastructure (AWS, Azure, GCP, and Oracle Cloud resources) helping all Technical Sales team members perform demo related activities. Ensure systems uptime and reliability through monitoring, alerting, and observability frameworks. Perform performance tuning of runtime environments (VMs, docker containers and hybrid deployments). Improve automation plans to refine provisioning and deployment of technical sales resources. Collaborate with Technical Sales, IT, Partner teams, and product teams to align priorities and enhance infrastructure. Lead infrastructure projects focused on improving performance, reliability, scalability, and cost control. Implement resource governance to ensure compliance and manage cloud spend. Oversee risk and incident management with clear escalation and prompt resolution. Forecast resource usage and capacity planning to balance demand without overspending. Develop operational roadmaps and provide transparent reporting on environment health and indicators to leadership. What Wed Like to See 10+ years in cloud infrastructure/DevOps or operations, 3+ years in leadership Experience managing cloud-based technical sales environments on AWS, Azure, GCP, or Oracle Cloud. Expertise in mission-critical global environments, cloud security, compliance, and multi-cloud operations Experience with global support models and on-call management Proficient in infrastructure automation, scripting, Docker, and Kubernetes Analytical with an ability to improve cloud spend using usage data Translate technical needs into scalable solutions Preferred Skills Knowledge of Informatica IDMC platform (runtime, configuration, deployment, and tuning) Experience supporting Sales demos, PoCs, and enablement platforms Proven collaboration with Technical Sales, GSI, and Partner teams Project management skills across infrastructure projects Perks & Benefits Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesnt exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture. Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life. ","

Job Responsibilities Responsible for Overall plant operations viz. production, logistics, HR, Financials, Compliances etc. Maintaining the overall quality standards of products as per standards Monitor expenses and responsible for achieving the targeted revenues Rationalize/ Reduce manpower and succession planning Ensure assets utilization to defined capacity. Support implementation of TPM and Quality Management Systems. Take initiatives for ensuring highest Environment, Health and Safety Standards Drive Projects for process improvements and low cost automation and productivity improvement. Ensure the planning system is optimized from capacity planning, micro planning and schedule adherence to maximize delivery reliably Build metrics for measuring plant productivity Qualifications Bachelors degree in Engineering (Mechanical, Electrical, or Production) from a reputable institution. An MBA would be a strong asset. Proven track record of success in a leadership role within a manufacturing environment, preferably within the Engineering, Procurement, and Construction (EPC) industry. Strong understanding of manufacturing processes, lean manufacturing principles, quality management systems, and safety regulations. Exceptional leadership, communication, interpersonal, and problem-solving skills with the ability to inspire and motivate teams. Demonstrated ability to drive operational excellence, implement continuous improvement initiatives, and achieve tangible results in a fast-paced environment. Strong analytical and data-driven decision-making skills with the ability to identify areas for improvement and implement effective solutions. Competencies HSE & ESG Awareness Quality Adherence Commercial Acumen Strategic Thinking Process Knowledge Safety Standards Analytical Mindset Communicating Effectively Project Management

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/ dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Roles & Responsibilities : Implementation and configuration of core S/4HANA PP modules, including Demand Management, Material Requirements Planning (MRP), Production Orders, REM, Capacity Planning, and Shop Floor Control. Strong integration knowledge with other S/4HANA modules such as MM, EWM, SD, CO. Experience with relevant Fiori apps for S/4HANA PP. Knowledge of Advanced Planning and Scheduling (APS) solutions within S/4HANA (e. g. , PP/DS) is desirable. Good understanding of key integration points of PP with other logistics modules, particularly EWM Understanding of key PP ABAP objects for custom developments and enhancements. Knowledge of interfaces (Webservices, IDoc) related to PP data exchange (e. g. , integration with NON SAP systems). Solid consulting knowledge of industry best practices for Production Planning in an S/4HANA environment. Ability to effectively document configuration data for easy reference and knowledge transfer. Excellent communication and presentation skills to effectively communicate with stakeholders at all levels. Experience with Agile/Scrum methodologies in project implementations is a plus.

Engaged in client meetings to gather requirements for Purchasing, Procurement and Plant operations. Prepared design documents for Purchasing and plants operations involving configuration, enhancements (e.g. User interfaces, solution approach for material identification) and reports. Configuration of Master Data which includes Material, Vendor, Purchase Info Records and customizing the same Configuring Inventory documents like goods receipt, goods issue, stock transfer and transfer postings. Designed and Implemented SAP Functions: Vendor Evaluation, Release Strategies, Procurement of External services. Quota arrangement, Reservations, Contracts, Schedule agreements, RFQ, Service masters, Legacy Procurement Portal integration and BOMs. Should have configured MRP controllers, MRP groups, parallel processing, and Scheduling parameters in Material Requirements Planning. Should have configured graphic profiles for Capacity Planning/Leveling in Repetitive manufacturing. - AUTO GR process based on the confirmation, received via EDI transmission from sub-contracting vendor or distributors. Worked on Sales and Distribution OTC (Order to Cash), Revenue Recognition, Delivery Based Billing for goods and services, Customer Billing Forms, picking customer based Conditions in order, Included BRF+ Business rule framework for user specific scenarios, AR operations with GL Accounts.

Company: Oliver Wyman Description: Oliver Wyman is now looking to recruit a Workflow Coordinator (Associate), to join our India office and be part of our IMEA (India Middle East Africa) team! The role will be based out of Gurugram office. Job Overview: As a Workflow Coordinator for Presentation Studio, you are responsible for triaging, prioritizing, and managing the studio s workflow and resourcing. You act as a key coordinator for creative production teams, ensuring resources are allocated effectively and deadlines are consistently met. Your role involves balancing workloads, monitoring project progress, and collaborating with all stakeholders to streamline processes and optimize efficiency. Expectations: Branding Maintain a good understanding of the brands values, visual identity, and tone of voice. Process Oversee workflows to ensure creative tasks are completed efficiently and within scope. Continuously evaluate and refine resource management and workflow systems for optimal delivery. Project/ Resource Management Triage incoming projects, assessing their alignment with business priorities and resource availability. Monitor project timelines and ensure all tasks meet deadlines and quality standards. Production Collaborate with team leads to resolve resource bottlenecks and maintain smooth production schedules. Coordinate with stakeholders to address capacity challenges. Creative Competency Maintain a high-level understanding of creative production workflows to manage project complexities effectively. Support the team by providing clear direction and prioritization aligned with project goals. Innovation & Adaptability Respond quickly to shifting priorities, adjusting plans to meet business and creative needs. Communication Serve as the central point of communication, ensuring all stakeholders are informed of project priorities and progress. Facilitate discussions to resolve conflicts and ensure alignment across teams Soliciting Opinion Gather feedback from creative and operational teams to identify areas for improvement. Incorporate client and stakeholder input to ensure alignment with expectations and project objectives. Leadership Guide teams in prioritizing tasks and managing workloads effectively. Mentor team members on best practices in resource management and workflow coordination Culture Promote a collaborative and efficient work environment that values clear communication and teamwork. Celebrate team achievements and create opportunities for professional growth. Ethics & Compliance Ensure resource allocation and workflows comply with organizational policies and legal standards. Proactively identify risks and develop strategies to mitigate them. AI Explore AI tools for resource forecasting, capacity planning, and workload optimization. Explore AI-driven analytics to predict and address potential workflow bottlenecks. Required Skills: Workflow Management: Strong ability to develop, implement, and refine workflows that ensure efficient resource allocation and smooth project progression. Resource Allocation: Proven skills in balancing workloads and optimizing team resources to meet deadlines and project demands. Communication Excellence: Clear and effective communicator, ensuring alignment between stakeholders, creative teams, and leadership throughout project lifecycles. Process Optimization: Experienced in identifying bottlenecks and implementing improvements to enhance efficiency and operational consistency. Collaboration and Flexibility: Skilled at fostering collaboration across teams, adapting to shifting priorities, and maintaining a welcoming, client-focused approach.

Job Overview The job requires forecasting processing time shrinkage attrition and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Involves in developing a long-range strategy for the function to address future needs with data models data consumption tools predictive modeling and emerging technologies. Key Responsibilities Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Develops forecasts (13+ weeks through 52-week projections) of the number of interactions processing time waste attrition and/or other required metrics for the business segments within a given program as input for the capacity and resource plans. Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately cover demand forecast while accounting for known constraints planned events/holidays & business objectives. Reporting the planning information to Operational Management and WFM Intraday Management Design reports scorecards dashboards and ad hoc analyses that deliver workforce insights and KPIs. Effectively coach and mentor the team of planners and schedulers within your span Lead and mentor multiple team leaders by one or more Assistant Managers Contact Person: Sneha Contact Number: 9840082230 Email : sneham@gojobs.biz

Job Description: Job Title: Manager/Sr Manager-Capacity Planning Location: Bangalore, India Job Summary: We are seeking an experienced and analytical Manager Capacity Planning to lead and drive strategic workforce planning across a multi-channel, global contact center environment. The ideal candidate will bring over a decade of experience, with deep expertise in capacity modelling, WFM tools, and managing high-performing planning and scheduling teams. This is a critical role responsible for ensuring efficient operations, meeting service levels, and supporting business growth with data-driven workforce solutions. Key Responsibilities: Develop short-, mid-, and long-term capacity plans (18 to 36-month outlook) based on business forecast, shrinkage, and workload trends. Build detailed headcount, revenue, and demand projections including support for RFPs and business case modelling. Utilize WFM tools (e.g., Aspect eWFM, NICE IEX, Impact 360), advanced Excel, SQL, and Power BI for data modelling and reporting. Lead capacity planning and scheduling teams, driving automation and process improvements using VBA and MS Excel. Create and maintain accurate scheduling templates using Erlang calculations across multiple channels and queues (calls, email, chat, social media). Provide risk analysis and mitigation planning related to SL performance, staffing deficits, and future business demand. Collaborate with operations, HR, training, and finance teams to ensure strategic alignment and support recruitment and ramp planning. Partner with external vendors as needed and work across remote and cross-functional teams. Support financial planning by preparing resource and demand inputs for budget cycles. Present data-driven insights, planning assumptions, and risks to senior leadership in a clear and professional manner. Mandatory Qualifications: Minimum of a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field (Diploma holders with relevant experience will also be considered). 10+ years overall experience, including 7+ years in a customer-facing global operations or contact center/BPO environment. In-depth understanding of contact center metrics and their interdependencies. Strong working knowledge of Capacity Planning, Scheduling, and Workforce Management tools. Hands-on experience with Excel (advanced functions), Power BI, SQL, and database concepts. Proven track record of building capacity and scheduling plans, especially in multi-location, multi-channel environments. Knowledge and application of Erlang models for workforce optimization. Demonstrated experience in creating and managing RFP responses, cost models, and performance analytics. Strong ability to automate tasks and reporting using VBA and other scripting tools. Prior experience managing teams of planners/schedulers and engaging with global stakeholders.

Expertise inHP 3PARandNetApp(C-mode/7-mode) storage systems Experience withPrimerastorage solutions Installation, configuration, administration, and support of storage arrays Hands-on management ofSAN/NASstorage devices andSAN switches Experience withstorage provisioning, including LUN/volume provisioning, reclaiming, performance tuning, and monitoring Troubleshooting hardware/software issues, patching, and upgrades HP 3PAR, Primera, NetApp (C-mode/7-mode) SAN fabric switches:CiscoandBrocade Zoning, VSANs, FC-IP, ISL setup, merging, and segmentation Protocols:SAN,NAS,FC,FCoE,NFS,CIFS Storage monitoring, alert handling, and notification management Capacity planning, reporting, and forecasting CLI-based management of storage and switches Multi-pathing technology and policy management Performance analysis of storage arrays Working knowledge ofWindows,Linux,Solaris, andVMwareenvironments Experience resolving complex hardware issues and coordinating with vendors Primary Skills HP 3PAR, Primera, NetApp (C-mode/7-mode) SAN fabric switchesCisco and Brocade Zoning, VSANs, FC-IP, ISL setup, merging, and segmentation ProtocolsSAN, NAS, FC, FCoE, NFS, CIFS

Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. We are seeking a highly motivated individual to drive the creation of this team. The Service of Manager will be responsible for hiring, training, and leading this new team to operational success. This includes ongoing day-to-day management of the team s activities, as well as participation in calls and meetings with ICE management in the US. A background in financial services (specifically mortgages and lending) is required along with operational experience. Responsibilities Hire, train, and manage a team providing technology-enabled services to US based mortgage companies. Oversee the activities of the team and optimize their performance daily. Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery. Ensure that Data Security is maintained. Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs. Track and document each employee s time spent on each mortgage folder. Work closely with the ICE Data Services team to identify and correct Learnset anomalies. Prepare operational status reports and dashboards for ICE upper management in the US. Demonstrate strong follow-through and consistently keep commitments to customers and employee. Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies. Focus is on client delivery, process management, business planning. Manage one or more business planning areas, such as capacity planning, client onboarding, cost estimating and responding to new demands. Manage one or more core functional areas such as quality, productivity and utilization management. Co-ordinate and or manage inter department projects. Manage social and communication related initiatives. Participate in managing client delivery. Knowledge and Experience Bachelor s degree or academic equivalent 6+ or more years of experience in the mortgage lending or financial services market 2+ years of experience managing a small- or mid-sized BPO/kpo team. Strong written and verbal communication skills Strong problem solving and decision-making skills. Excellent time management and organizational skills Ability to work efficiently and independently. Ability to work under pressure and time constraints, handling multiple tasks simultaneously. Initiative and strong sense of ownership Proven ability to create and maintain strong customer relationships. Must be comfortable communicating with both technical and non-technical audiences. Preferred Broad understanding of cloud technologies Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows Ability to document standard procedures and effectively train and motivate employees. Expert level knowledge.