1. User Support & Troubleshooting Provide technical support to plant personnel for issues related to desktop systems, laptops, printers, HMIs, label printers, and mobile devices. Troubleshoot application errors (e.g., LIMS, SAP, MES, SCADA) and escalate where required. Support users working in cleanroom and GxP-compliant areas with proper adherence to gowning and hygiene protocols. 2. Ticketing & Documentation Record all incidents, service requests, and changes in the ITSM/ticketing system (e.g., ServiceNow, Remedy). Ensure tickets are logged with complete details, categorization, and impact level. Close calls with proper resolution notes and user confirmation. 3. Compliance Support (GxP/CSV) Ensure IT procedures in plant areas comply with data integrity, audit trail, and change management standards. Follow Good Documentation Practices (GDP) while recording actions and resolutions. Support execution of IT tasks during validation, calibration, or equipment qualification activities. 4. Asset & Access Management Assist in managing IT assets within the plant (PCs, scanners, handhelds, industrial PCs). Perform user provisioning and de-provisioning in line with pharma plant policies and audit trails. Track movement and assignment of IT equipment and maintain audit-ready records. 5. System Monitoring Monitor critical manufacturing systems and interfaces (e.g., PLCs, MES terminals). Escalate alarms or downtimes impacting production immediately to relevant IT/OT teams. 6. Coordination with IT/OT/QA Teams Work closely with OT engineers and QA teams during equipment/software incidents. Coordinate with central IT or external vendors for issues beyond local resolution. Support during audits and inspections by providing IT records or logs when required. 7. Preventive Maintenance & Housekeeping Participate in scheduled IT system health checks and backups. Ensure IT systems and cables in cleanroom areas are well-maintained and do not violate GMP conditions. 8. Reporting & Communication Share daily/weekly status reports on tickets, system issues, and user feedback. Proactively communicate planned maintenance, outages, or updates to relevant plant departments. Show more Show less
Key Responsibilities 1.System Setup & Maintenance -Install, upgrade, support, and troubleshoot Windows OS (Windows 7, 10) and Microsoft Office (2007-2022, O365) applications. -Configure and maintain desktops, laptops, and peripherals in both workgroup and domain environments. -Perform preventive maintenance on hardware and peripherals (printers, scanners, etc.). 2.Hardware & Software Management -Implement, manage, monitor, and troubleshoot hardware devices and drivers. -Replace faulty components such as motherboards, SMPS, RAM, HDDs, and CD-ROMs. -Install and troubleshoot client applications and antivirus software to address malware and virus-related issues. 3.User Support & Troubleshooting -Provide L1 and remote support through tools like VNC, AnyDesk, Ammyy Admin, and TeamViewer. -Install and configure email clients like Outlook and resolve mail-related issues. -Address general networking problems and escalate where necessary. 4.Customization & Standards Compliance -Customize desktop hardware to meet user requirements and site standards. 5.Team Handling -management of team, maintaining attendance records, and monitoring & reporting general conduct and adherence to client site protocols by team members Key Result Areas (KRA) 1.Technical Support Efficiency: Timely resolution of technical issues with minimal downtime. 2.System Uptime: Ensure smooth functioning of systems, peripherals, and network connectivity. 3.User Satisfaction: Deliver prompt and effective solutions to user issues, maintaining high satisfaction levels. 4.Knowledge Sharing: Document and share troubleshooting procedures and best practices with the team.
As a System Administrator, you will be responsible for setting up and maintaining systems efficiently. This includes installing, upgrading, and troubleshooting Windows OS and Microsoft Office applications. You will configure and manage desktops, laptops, and peripherals in various environments, ensuring smooth operations. In terms of Hardware & Software Management, you will implement, monitor, and troubleshoot hardware devices and drivers. It will be your responsibility to replace faulty components like motherboards, RAM, and HDDs. Additionally, you will install and troubleshoot client applications and antivirus software to address malware and virus-related issues effectively. Your role will also involve providing user support and troubleshooting. This includes offering L1 and remote support using tools like VNC, AnyDesk, and TeamViewer. You will install and configure email clients like Outlook and resolve mail-related issues. Addressing general networking problems and escalating when necessary will be part of your daily tasks. Customization and Standards Compliance are key aspects of your responsibilities. You will customize desktop hardware to meet user requirements and adhere to site standards effectively. Moreover, you will be leading a team, managing their attendance records, monitoring their conduct, and ensuring adherence to client site protocols. Your performance will be evaluated based on various Key Result Areas (KRA). These include Technical Support Efficiency, ensuring timely resolution of technical issues, System Uptime to guarantee smooth system operations, User Satisfaction by delivering prompt solutions, and Knowledge Sharing by documenting troubleshooting procedures and best practices for the team's benefit.,
As a Backup and Recovery Specialist, your main responsibilities will include implementing, configuring, and maintaining backup and recovery systems, encompassing both hardware and software. You will be tasked with ensuring that backups are scheduled and monitored effectively, running according to the set schedule, and validating their integrity. In addition, you will be responsible for developing disaster recovery plans, documenting them, and conducting regular drills to test their effectiveness. Your role will involve troubleshooting and resolving any backup failures, performance issues, or other problems related to backup and recovery that may arise. Furthermore, you will be expected to perform file restores and data recovery as required, as well as ensuring compliance with data protection and retention policies while maintaining the security of backup systems. Documentation will play a crucial part in your daily tasks, as you will be responsible for creating and maintaining documentation related to backup and recovery procedures, configurations, and troubleshooting steps. You will also need to generate reports on backup status, performance, and adherence to Service Level Agreements (SLAs). Collaboration will be key in your role, as you will work closely with other IT teams to optimize backup and storage solutions and address any cross-functional issues that may arise. Capacity planning will also fall under your purview, requiring you to anticipate future storage needs and ensure that sufficient capacity is available for backups. Lastly, staying updated with industry trends and new technologies related to backup and recovery will be essential to ensure that you are equipped with the latest knowledge and skills in this field.,
Job Title: Business Development Executive Location: Powai, Mumbai Shift: General Shift Experience Required: Minimum 1 year Job Type: Full-time Job Role: Primarily office-based with occasional on-site visits for client meetings. Roles & Responsibilities: Generate leads by proactively reaching out to potential clients through cold calls and emails. Reach out to customers to understand their needs and requirements. Schedule meetings or product demonstrations. Create quotes in the system and maintain daily and weekly lead status reports in Zoho CRM . Assist in follow-ups and relationship building with prospects and clients. Support the sales team in achieving monthly and quarterly sales targets. Collaborate with senior sales executives to understand client needs, prepare proposals, and follow up on leads. Actively participate in industry seminars and training sessions to improve product knowledge and stay updated on market trends.
Infrastructure Management: Manage and support desktop and server environments, including Windows, Linux, and other operating systems. Ensure the reliability and stability of servers, desktops, and network systems. Perform regular updates, patches, and security enhancements on all systems. Backup and Recovery: Design, implement, and manage backup and recovery solutions using Commvault. Monitor backup operations and ensure the integrity of data backups. Perform regular testing of backup and disaster recovery processes. Troubleshoot and resolve issues related to backup failures, data corruption, and system downtime. Audited Environment Compliance: Work within regulatory frameworks relevant to the pharmaceutical industry, ensuring all systems and processes are compliant with industry standards. Maintain detailed and accurate documentation to support audit requirements, including system configurations, processes, and backup procedures. Participate in internal and external audits, providing necessary documentation and technical explanations. Technical Support: Provide advanced technical support for desktop and server-related issues. Assist in resolving complex technical issues escalated by junior engineers or the helpdesk team. Collaborate with other IT teams to ensure seamless integration and operation of systems. Participate in IT infrastructure projects, including system upgrades, migrations, and new implementations. Continuous Improvement: Stay updated with the latest industry trends and technologies related to desktop, server management, and backup solutions. Recommend and implement improvements to enhance system performance, security, and efficiency.
We are looking for a skilled and motivated Technical Engineer to support IT project deployments across various locations. The role involves end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites. Key Responsibilities : 1. Desktop Deployment & Troubleshooting Install and configure desktop hardware and software. Perform OS installation, imaging, and upgrades. Troubleshoot desktop/laptop hardware, software, and applications (e.g., Microsoft Office Suite). 2. User & Application Management Manage users in O365 and Google Workspace (Gsuite). Perform user management in Active Directory. Troubleshoot user access issues in enterprise applications. 3. Peripheral Device Setup Install and configure printers, scanners, and imaging devices. Resolve peripheral device issues. 4. Network Troubleshooting Handle basic LAN/WAN connectivity issues. Escalate network-related issues when necessary. 5. Data Backup & Recovery Assist in user data backups and recovery. Use backup tools for critical systems and end-user devices. 6. OEM Call Management Log and manage support calls with OEMs. Handle warranty coordination, parts replacement, and escalation. 7. Project Deployment Support Assist in IT project rollouts including infrastructure readiness. Document procedures, configurations, and deployment guides. Requirements Educational Qualification : Graduate (Any stream) or relevant field experience. Experience : Minimum 2 years in IT deployment or technical support. Technical Skills : Good understanding of systems and OS installations. Proficiency in desktop hardware and enterprise applications. O365 and Gsuite user management. Active Directory user and group management. Basic networking (LAN/WAN) knowledge. Familiarity with ticketing systems and OEM processes. Soft Skills : Strong communication and documentation skills. Good problem-solving ability. Able to work independently and in a team. Preferred : Relevant IT certifications. Experience with IT project lifecycles and deployments. Benefits Work on Different Projects : You’ll get to work on various IT projects in different places across India. Learn and Grow : You’ll gain experience working with modern IT systems and tools, helping you build your skills. Hands-On Experience : You'll get practical experience with real equipment and software. Career Growth : You’ll have opportunities to grow your career and learn more with support for certifications. Supportive Team : You’ll work with a friendly and helpful team. Travel and Flexibility : If the project needs it, travel expenses will be covered, and work hours may be flexible.
We are looking for a skilled and motivated Technical Engineer to support IT project deployments across various locations. The role involves end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites. Key Responsibilities : 1. Desktop Deployment & Troubleshooting Install and configure desktop hardware and software. Perform OS installation, imaging, and upgrades. Troubleshoot desktop/laptop hardware, software, and applications (e.g., Microsoft Office Suite). 2. User & Application Management Manage users in O365 and Google Workspace (Gsuite). Perform user management in Active Directory. Troubleshoot user access issues in enterprise applications. 3. Peripheral Device Setup Install and configure printers, scanners, and imaging devices. Resolve peripheral device issues. 4. Network Troubleshooting Handle basic LAN/WAN connectivity issues. Escalate network-related issues when necessary. 5. Data Backup & Recovery Assist in user data backups and recovery. Use backup tools for critical systems and end-user devices. 6. OEM Call Management Log and manage support calls with OEMs. Handle warranty coordination, parts replacement, and escalation. 7. Project Deployment Support Assist in IT project rollouts including infrastructure readiness. Document procedures, configurations, and deployment guides. Requirements Educational Qualification : Graduate (Any stream) or relevant field experience. Experience : Minimum 2 years in IT deployment or technical support. Technical Skills : Good understanding of systems and OS installations. Proficiency in desktop hardware and enterprise applications. O365 and Gsuite user management. Active Directory user and group management. Basic networking (LAN/WAN) knowledge. Familiarity with ticketing systems and OEM processes. Soft Skills : Strong communication and documentation skills. Good problem-solving ability. Able to work independently and in a team. Preferred : Relevant IT certifications. Experience with IT project lifecycles and deployments. Benefits Work on Different Projects : Youll get to work on various IT projects in different places across India. Learn and Grow : Youll gain experience working with modern IT systems and tools, helping you build your skills. Hands-On Experience : You&aposll get practical experience with real equipment and software. Career Growth : Youll have opportunities to grow your career and learn more with support for certifications. Supportive Team : Youll work with a friendly and helpful team. Travel and Flexibility : If the project needs it, travel expenses will be covered, and work hours may be flexible. Show more Show less
As an Infrastructure Management professional, your primary responsibility will involve managing and supporting desktop and server environments encompassing various operating systems such as Windows, Linux, and others. Your role will be crucial in ensuring the reliability and stability of servers, desktops, and network systems. Regular updates, patches, and security enhancements on all systems will be part of your routine tasks. Backup and Recovery solutions will also fall under your purview, whereby you will design, implement, and manage backup and recovery solutions utilizing tools like Commvault. Monitoring backup operations, conducting regular testing of backup and disaster recovery processes, and troubleshooting issues related to backup failures, data corruption, and system downtime will be critical aspects of this role. You will be responsible for ensuring compliance with audited environment standards, particularly within the pharmaceutical industry regulatory frameworks. Maintaining accurate documentation to support audit requirements, participating in audits, and ensuring that all systems and processes adhere to industry standards will be essential tasks. In terms of Technical Support, you will be required to provide advanced technical assistance for desktop and server-related issues. Additionally, you will assist in resolving complex technical problems escalated by junior engineers or the helpdesk team. Collaboration with other IT teams to ensure seamless system integration and operation will also be part of your responsibilities. Your involvement in IT infrastructure projects such as system upgrades, migrations, and new implementations will be crucial. Continuous improvement is key, and you are expected to stay abreast of the latest industry trends and technologies related to desktop, server management, and backup solutions. Your recommendations and implementation of improvements to enhance system performance, security, and efficiency will be highly valued.,
We are seeking a skilled and motivated Technical Engineer to provide support for IT project deployments at multiple locations. As a Technical Engineer, you will be responsible for the end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites. Your key responsibilities will include: Desktop Deployment & Troubleshooting: Installing and configuring desktop hardware and software, performing OS installation, imaging, and upgrades, as well as troubleshooting desktop/laptop hardware, software, and applications such as the Microsoft Office Suite. User & Application Management: Managing users in O365 and Google Workspace (Gsuite), performing user management in Active Directory, and troubleshooting user access issues in enterprise applications. Peripheral Device Setup: Installing and configuring printers, scanners, and imaging devices, as well as resolving peripheral device issues. Network Troubleshooting: Handling basic LAN/WAN connectivity issues and escalating network-related issues when necessary. Data Backup & Recovery: Assisting in user data backups and recovery, using backup tools for critical systems and end-user devices. OEM Call Management: Logging and managing support calls with OEMs, handling warranty coordination, parts replacement, and escalation. Project Deployment Support: Assisting in IT project rollouts including infrastructure readiness and documenting procedures, configurations, and deployment guides. Requirements: Educational Qualification: Graduate (Any stream) or relevant field experience. Experience: Minimum 2 years in IT deployment or technical support. Technical Skills: Good understanding of systems and OS installations, proficiency in desktop hardware and enterprise applications, O365 and Gsuite user management, Active Directory user and group management, basic networking (LAN/WAN) knowledge, familiarity with ticketing systems and OEM processes. Soft Skills: Strong communication and documentation skills, good problem-solving ability, able to work independently and in a team. Preferred: Relevant IT certifications. Experience with IT project lifecycles and deployments. Benefits: - Work on Different Projects: Opportunity to work on various IT projects in different locations across India. - Learn and Grow: Gain experience working with modern IT systems and tools to build your skills. - Hands-On Experience: Practical experience with real equipment and software. - Career Growth: Opportunities for career advancement and learning with support for certifications. - Supportive Team: Work with a friendly and helpful team. - Travel and Flexibility: Travel expenses covered for projects that require it, with flexible work hours as needed.,
end-to-end support for Cargotec business units (MacGregor, Hiab, Kalmar). • Supported installation & configuration of engineering applications: Application Support Engineer 2 • Creo (3.0, 4.0, 7.0, 9.0, 10, 11, 12), SolidWorks (2016–2023), Inventor (2020, 2026), CATIA 2013, 2019, Ansys 2019 - 2024. • Windchill Server, FlexNet License Manager, Sovelia, PDM, Vault, Creo View. • Resolved application slowness, license errors, connectivity, and CAD/PLM issues for global engineering teams. • Designed and maintained installation & troubleshooting document repositories (MacGregor, Hiab, Kalmar). • Coordinated with network & SAM teams for ZPA allowlisting, server communication, and port configuration. • Handled Windows OS, Office 365, SCCM, VPN, AD domain, ERP & Java application support. • Provided remote troubleshooting & ticket-based support ensuring quick resolution and user satisfaction
As a Procurement Executive, you will be responsible for sourcing and evaluating IT products, negotiating with vendors, issuing purchase orders, and ensuring timely delivery of materials. The role also involves maintaining records, monitoring stock levels, managing supplier relationships, and ensuring compliance with procurement policies. Key Responsibilities Source and evaluate IT products, negotiate pricing, terms, and contracts. Issue purchase orders and track deliveries to ensure timely receipt of materials. Coordinate with internal departments (such as Sales, Accounts). Maintain updated records of purchased products, delivery information, and invoices. Monitor stock levels and place orders as needed to avoid shortages. Assist in developing and maintaining relationships with key suppliers. Ensure compliance with procurement policies and procedures. Resolve issues related to quality, delivery delays, or invoice discrepancies. Support cost-reduction initiatives and explore alternate sourcing options. Requirements Bachelor’s degree in Supply Chain or related field. 1–3 years of experience in procurement or purchasing role. Strong negotiation and communication skills. Proficient in MS Office (Excel, Word) and procurement tools (Zoho, SAP, Tally – as applicable). Ability to multitask, prioritize, and manage time efficiently. Preferred Qualifications Mandatory experience in IT hardware and software procurement. Benefits Competitive monthly budget of ₹50,000. Opportunity to work closely with vendors and internal teams. Gain hands-on experience in IT procurement and supplier relationship management. Exposure to cost-optimization strategies and procurement tools. Career growth opportunities within procurement and supply chain.
We are looking for a professional and friendly Front Desk Receptionist to be the first point of contact for our organization. The ideal candidate will efficiently manage the front desk, handle incoming calls and visitors, and provide administrative support across departments. Requirements Minimum 12th Pass qualification Minimum 1 year of proven work experience as a receptionist Proficiency in MS Office (Word, Excel, Outlook) Excellent verbal and written communication skills Strong organizational and multitasking abilitiesProfessional appearance with a positive attitude Benefits Full-time, office-based role Opportunity to be the first point of contact and represent the organization Exposure to cross-departmental support and administrative functions
Job Description: Sales Account Manager Position Overview: The Sales Account Manager is responsible for managing key accounts, ensuring strong relationships with clients, and driving business growth. The role focuses on both generating new business opportunities and managing existing accounts to achieve revenue targets. Key Responsibilities: 1. Key Account Management Manage and nurture relationships with key accounts, acting as the primary point of contact. Develop a deep understanding of client needs and business objectives. Regularly meet with key clients to maintain strong relationships and address any concerns. 2. Business Development Identify and pursue new business opportunities within existing accounts. Work closely with clients to identify potential areas for upselling and cross-selling. Develop tailored proposals and presentations to meet client needs and drive new business. 3. Client Meetings & Engagement Schedule and conduct regular in-person and virtual meetings with key accounts. Present new products, services, and solutions to clients, ensuring they are aligned with their business goals. Maintain consistent communication with clients to keep them informed of new offerings and opportunities. 4. Revenue Growth & Target Achievement Drive revenue growth by meeting or exceeding sales targets for key accounts. Monitor account performance and adjust strategies to ensure alignment with sales goals. Report on account activities, opportunities, and revenue projections. 5. Account Retention & Satisfaction Ensure high levels of customer satisfaction by providing excellent service and support. Address client issues promptly and work to resolve any challenges. Implement strategies to retain clients and minimize churn. 6. Collaboration & Coordination Collaborate with internal teams, including product specialists and support, to deliver solutions that meet client needs. Coordinate with marketing and other departments to align on account strategies and campaigns. Work Environment: This role requires regular client meetings, both in-person and virtual . Requirements Bachelor's degree in Business, Marketing, or a related field. Proven experience in account management or sales. Strong communication and relationship-building skills. Ability to work independently and meet with clients regularly. Proficiency in CRM software and Microsoft Office Suite.