Technical analyst

As an Infrastructure Management professional, your primary responsibility will involve managing and supporting desktop and server environments encompassing various operating systems such as Windows, Linux, and others. Your role will be crucial in ensuring the reliability and stability of servers, desktops, and network systems. Regular updates, patches, and security enhancements on all systems will be part of your routine tasks. Backup and Recovery solutions will also fall under your purview, whereby you will design, implement, and manage backup and recovery solutions utilizing tools like Commvault. Monitoring backup operations, conducting regular testing of backup and disaster recovery processes, and troubleshooting issues related to backup failures, data corruption, and system downtime will be critical aspects of this role. You will be responsible for ensuring compliance with audited environment standards, particularly within the pharmaceutical industry regulatory frameworks. Maintaining accurate documentation to support audit requirements, participating in audits, and ensuring that all systems and processes adhere to industry standards will be essential tasks. In terms of Technical Support, you will be required to provide advanced technical assistance for desktop and server-related issues. Additionally, you will assist in resolving complex technical problems escalated by junior engineers or the helpdesk team. Collaboration with other IT teams to ensure seamless system integration and operation will also be part of your responsibilities. Your involvement in IT infrastructure projects such as system upgrades, migrations, and new implementations will be crucial. Continuous improvement is key, and you are expected to stay abreast of the latest industry trends and technologies related to desktop, server management, and backup solutions. Your recommendations and implementation of improvements to enhance system performance, security, and efficiency will be highly valued.,