Technical Specialist- Project

Technical Engineer

Key Responsibilities

1. Desktop Deployment & Troubleshooting

• Install and configure desktop hardware and software.
  

• Perform OS installation, imaging, and upgrades.
  

• Troubleshoot desktop/laptop hardware, software, and applications (e.g., Microsoft Office Suite).
  

2. User & Application Management

• Manage users in O365 and Google Workspace (Gsuite).
  

• Perform user management in Active Directory.
  

• Troubleshoot user access issues in enterprise applications.
  

3. Peripheral Device Setup

• Install and configure printers, scanners, and imaging devices.
  

• Resolve peripheral device issues.
  

4. Network Troubleshooting

• Handle basic LAN/WAN connectivity issues.
  

• Escalate network-related issues when necessary.
  

5. Data Backup & Recovery

• Assist in user data backups and recovery.
  

• Use backup tools for critical systems and end-user devices.
  

6. OEM Call Management

• Log and manage support calls with OEMs.
  

• Handle warranty coordination, parts replacement, and escalation.
  

7. Project Deployment Support

• Assist in IT project rollouts including infrastructure readiness.
  

• Document procedures, configurations, and deployment guides.
  

Educational Qualification

• Graduate (Any stream) or relevant field experience.
  

Experience

• Minimum 2 years in IT deployment or technical support.
  

Technical Skills

• Good understanding of systems and OS installations.
  

• Proficiency in desktop hardware and enterprise applications.
  

• O365 and Gsuite user management.
  

• Active Directory user and group management.
  

• Basic networking (LAN/WAN) knowledge.
  

• Familiarity with ticketing systems and OEM processes.
  

Soft Skills

• Strong communication and documentation skills.
  

• Good problem-solving ability.
  

• Able to work independently and in a team.
  

Preferred

• Relevant IT certifications.
  

• Experience with IT project lifecycles and deployments.