The Assistant Manager Customer Excellence will work at our Pune office managing multiple Occupational Health Centres. In this role, you will be responsible for overseeing a multi-disciplinary team consisting of Doctors, Nurses, and administrative staff. Your primary responsibilities will include managing the daily operations, workflow, work schedules, and timecard monitoring to ensure efficient and effective health centre performance. You will play a key role in creating site-specific goals and measurements related to the needs of our clients and will be responsible for effectively communicating across various sites to ensure consistency in messaging. As the Assistant Manager Customer Excellence, you will be expected to compile input for the performance appraisal process for all staff members, participate in the hiring process, and provide training and orientation to new hires. Additionally, you will identify process improvement opportunities, workflow efficiencies, and present resolutions and recommendations to the management team. Your role will involve coaching and providing regular feedback to staff, serving as a client contact, and communicating regularly with staff through meetings and updates. To be successful in this role, you should possess a Bachelor's degree and have 3-5 years of experience in client-facing operational roles, preferably in the healthcare industry. Strong communication and presentation skills are essential, along with the ability to work independently and as part of a team in a fast-paced, dynamic environment. Proficiency in CRM software and the Microsoft Office Suite is required, and a willingness to travel as needed is expected. This position offers an opportunity to be an individual contributor and make a significant impact on the operations and performance of our Occupational Health Centres. If you are a candidate with strong operations and healthcare experience, we encourage you to apply and join our team at GigaCare, a leading provider of employer direct healthcare solutions dedicated to improving healthcare accessibility and enhancing the overall well-being of our clients" workforce.,
We’re Hiring! Regional Head – Customer Excellence | Hyderabad Location: Hyderabad, Telangana Company: GigaCare Health Services Private Limited Position: Regional Head – Customer Excellence About GigaCare: At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people. About the Role: We’re looking for an experienced and dynamic Regional Head – Customer Excellence to lead client engagement and operational excellence across our regional network. This role is ideal for a healthcare professional with strong business acumen, leadership capability, and a passion for driving strategic growth and client satisfaction. What You’ll Do: Act as the primary point of contact for key clients — driving strategic partnerships and integration opportunities. Enhance client satisfaction through proactive, value-driven engagement. Drive performance improvements and innovative operational strategies across onsite health clinics. Lead multi-line service operations, ensuring seamless coordination across multiple client sites. Provide leadership, coaching, and mentorship to site-level teams. Partner with internal stakeholders (Medical, Legal, Compliance) to ensure regulatory and quality standards. Participate in client onboarding processes, handling escalations with professionalism. Manage strategic meetings, projects, and initiatives to align with organizational goals. What We’re Looking For: Master’s degree in Business, Marketing, Healthcare Administration, or a related field. 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare. Proven experience in client relationship management and strategic account leadership. Strong understanding of staffing, ROI, budgeting, and capacity planning. Exceptional problem-solving, communication, and leadership skills. Ability to manage complex multi-site operations and lead teams across geographies. Why Join GigaCare? At GigaCare, you’ll be part of a fast-growing organization transforming corporate healthcare delivery. We believe in empowering our people to make real impact, foster innovation, and grow with us.
We’re Hiring! Assistant General Manager – Human Resources | Hyderabad Location: Hyderabad, Telangana Position: Assistant General Manager – Human Resources (AGM – HR) Company: GigaCare Health Services Private Limited About the Role: We’re looking for an experienced and dynamic HR leader to spearhead our Human Resources initiatives and support our expanding team in Hyderabad. As the AGM – HR , you’ll play a key strategic role in shaping a people-centric culture, driving operational excellence, and ensuring compliance across all HR functions. You’ll partner closely with leadership to align HR strategies with business goals — overseeing everything from recruitment, payroll, and compliance to employee engagement and talent development. Key Responsibilities: Partner with leadership to design and implement HR strategies aligned with business goals. Manage end-to-end recruitment to attract and retain top talent. Oversee Payroll Management, ensuring accuracy, statutory compliance, and timely disbursement. Lead Compliance Management — including adherence to labor laws, statutory filings, and internal HR policies. Drive core HR functions such as Talent Management, Learning & Development, Compensation & Benefits, and Performance Management. Implement initiatives to enhance employee engagement, retention, and workplace culture. Lead, mentor, and develop a team of HR professionals. Provide innovative HR solutions to support business scalability and organizational growth. Qualifications: Master’s degree in Human Resources Management or equivalent; HR certification preferred. 8–10 years of progressive HR experience in generalist and leadership roles, including payroll & compliance management. Strong background in talent management, performance management, compensation, grievance handling, and policy formulation. Excellent communication, interpersonal, and stakeholder management skills. Experience in a service-based or healthcare industry preferred. Proactive, analytical, and comfortable operating in a fast-paced, evolving environment. Tech Proficiency: Payroll systems & HRIS tools Social media recruitment (LinkedIn, Twitter, Facebook) Job portals (Naukri, Monster, Indeed) Applicant Tracking Systems (ATS) Microsoft Office (Word, Excel, PowerPoint) Why Join Us? At GigaCare, we’re transforming employer-led healthcare delivery — and our people are at the heart of it. You’ll have the opportunity to shape the culture, build strong teams, and drive HR excellence in a fast-evolving healthcare ecosystem.
We’re Hiring! Regional Head – Customer Excellence | Chennai Location: Chennai, Tamil Nadu Company: GigaCare Health Services Private Limited Position: Regional Head – Customer Excellence About GigaCare: At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people. About the Role: We’re looking for an experienced and dynamic Regional Head – Customer Excellence to lead client engagement and operational excellence across our regional network. This role is ideal for a healthcare professional with strong business acumen, leadership capability, and a passion for driving strategic growth and client satisfaction. What You’ll Do: Act as the primary point of contact for key clients — driving strategic partnerships and integration opportunities. Enhance client satisfaction through proactive, value-driven engagement. Drive performance improvements and innovative operational strategies across onsite health clinics. Lead multi-line service operations, ensuring seamless coordination across multiple client sites. Provide leadership, coaching, and mentorship to site-level teams. Partner with internal stakeholders (Medical, Legal, Compliance) to ensure regulatory and quality standards. Participate in client onboarding processes, handling escalations with professionalism. Manage strategic meetings, projects, and initiatives to align with organizational goals. What We’re Looking For: Master’s degree in Business, Marketing, Healthcare Administration, or a related field. 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare. Proven experience in client relationship management and strategic account leadership. Strong understanding of staffing, ROI, budgeting, and capacity planning. Exceptional problem-solving, communication, and leadership skills. Ability to manage complex multi-site operations and lead teams across geographies. Why Join GigaCare? At GigaCare, you’ll be part of a fast-growing organization transforming corporate healthcare delivery. We believe in empowering our people to make real impact, foster innovation, and grow with us.
We're Hiring! Assistant General Manager Human Resources | Hyderabad Location: Hyderabad, Telangana Position: Assistant General Manager Human Resources (AGM HR) Company: GigaCare Health Services Private Limited About the Role: We're looking for an experienced and dynamic HR leader to spearhead our Human Resources initiatives and support our expanding team in Hyderabad. As the AGM HR , you'll play a key strategic role in shaping a people-centric culture, driving operational excellence, and ensuring compliance across all HR functions. You'll partner closely with leadership to align HR strategies with business goals overseeing everything from recruitment, payroll, and compliance to employee engagement and talent development. Key Responsibilities: Partner with leadership to design and implement HR strategies aligned with business goals. Manage end-to-end recruitment to attract and retain top talent. Oversee Payroll Management, ensuring accuracy, statutory compliance, and timely disbursement. Lead Compliance Management including adherence to labor laws, statutory filings, and internal HR policies. Drive core HR functions such as Talent Management, Learning & Development, Compensation & Benefits, and Performance Management. Implement initiatives to enhance employee engagement, retention, and workplace culture. Lead, mentor, and develop a team of HR professionals. Provide innovative HR solutions to support business scalability and organizational growth. Qualifications: Master's degree in Human Resources Management or equivalent; HR certification preferred. 810 years of progressive HR experience in generalist and leadership roles, including payroll & compliance management. Strong background in talent management, performance management, compensation, grievance handling, and policy formulation. Excellent communication, interpersonal, and stakeholder management skills. Experience in a service-based or healthcare industry preferred. Proactive, analytical, and comfortable operating in a fast-paced, evolving environment. Tech Proficiency: Payroll systems & HRIS tools Social media recruitment (LinkedIn, Twitter, Facebook) Job portals (Naukri, Monster, Indeed) Applicant Tracking Systems (ATS) Microsoft Office (Word, Excel, PowerPoint) Why Join Us At GigaCare, we're transforming employer-led healthcare delivery and our people are at the heart of it. You'll have the opportunity to shape the culture, build strong teams, and drive HR excellence in a fast-evolving healthcare ecosystem.
As the Regional Head - Customer Excellence at GigaCare Health Services Private Limited, you will play a crucial role in leading client engagement and operational excellence within the regional network. Your responsibilities will include: - Serving as the primary point of contact for key clients, fostering strategic partnerships and integration opportunities. - Improving client satisfaction through proactive and value-driven engagement strategies. - Implementing performance enhancements and innovative operational tactics across onsite health clinics. - Supervising multi-line service operations to ensure smooth coordination across various client sites. - Providing leadership, coaching, and mentorship to site-level teams for their development. - Collaborating with internal stakeholders such as Medical, Legal, and Compliance teams to maintain regulatory and quality standards. - Managing client onboarding processes and handling escalations professionally. - Organizing strategic meetings, projects, and initiatives to align with organizational objectives. Qualifications Required: - Masters degree in Business, Marketing, Healthcare Administration, or a related field. - 12-15 years of experience in healthcare operations or client-facing roles, preferably in the employer-direct healthcare sector. - Demonstrated expertise in client relationship management and strategic account leadership. - Profound knowledge of staffing, ROI, budgeting, and capacity planning. - Exceptional problem-solving, communication, and leadership capabilities. - Ability to oversee complex multi-site operations and lead teams across different geographies. Join GigaCare to be part of a rapidly growing organization that is revolutionizing corporate healthcare delivery. Our culture empowers individuals to create a real impact, encourages innovation, and offers opportunities for personal growth within the company.,
You will work as an Assistant Manager Customer Excellence at GigaCare's Pune office, overseeing multiple Occupational Health Centres. Your role involves managing a diverse team of healthcare professionals and administrative staff, ensuring efficient operations and high-quality services for clients. Key Responsibilities: - Oversee the management of multiple health centres and services for various clients. - Manage a team comprising Doctors, Nurses, and administrative staff. - Assist in setting site-specific goals and metrics aligned with client needs. - Facilitate effective communication across all sites to maintain consistency in messaging. - Compile feedback for performance appraisals of staff members. - Execute hiring processes, staff development, and performance management procedures. - Conduct interviews, training sessions, and ensure successful onboarding of new hires. - Supervise daily operations, workflow, work schedules, and timecard monitoring for optimal health centre performance. - Identify opportunities for process improvement, workflow efficiencies, and present recommendations to the management team. - Provide regular coaching and feedback to staff. - Serve as a client contact, offering reports and summaries of health centre activities. - Conduct meetings, communicate updates, and share information with staff regularly. - Perform as an Individual Contributor. Qualifications: - Bachelor's degree. - 3-5 years of experience in client-facing operational roles, preferably in the healthcare industry. - Strong industry network and relationships. - Excellent communication and presentation skills. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - Proficiency in CRM software and Microsoft Office Suite. - Willingness to travel as required.,