444 Capacity Management Jobs - Page 5

As an experienced Network and Security professional, you have the opportunity to contribute to a company that is at the forefront of innovation and technical excellence. At NTT DATA, we pride ourselves on our commitment to making a positive impact for our clients and society, while fostering an inclusive workplace where you can thrive and continue to develop your skills. Your role will involve working primarily with Firewall technologies such as Palo Alto and Panorama, including tasks like configuring NAT/PAT, creating access rules, and monitoring and troubleshooting network issues. A strong background in Palo Alto, CCNA/CCNP certification, and 6-8 years of experience in managing large enterprise networks are preferred for this position. In addition to your technical expertise, you will be expected to demonstrate advanced knowledge in routing protocols (EIGRP, OSPF, BGP, Static, PBR) and possess the ability to analyze logs and traffic patterns effectively. Your responsibilities will also include supporting clients in network planning, designing, and engineering, as well as participating in change management, problem management, and capacity management processes. Furthermore, you should be adept at preparing Root Cause Analysis (RCA) for priority incidents, have experience with network switching technologies (Cisco 3850, 6500, 6800, Nexus 7K and 5K), and possess knowledge of monitoring tools such as CA, NetScout, and Backbox. Collaboration with client teams for network designing activities and leading client escalations will be part of your role. Your adherence to internal policies and hardening processes, along with your expertise in NMS tools like Spectrum, will support clients in audits and compliance requirements. Familiarity with ITIL processes, good communication skills, and the ability to mentor junior team members will also be valuable assets in this role. This position offers an on-site working environment and is open to all qualified candidates as an Equal Opportunity Employer. Join our global team at NTT DATA to continue your professional growth and contribute to impactful projects in the field of network and security technology.,

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Required Skills Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Operational Procedures Behavioral | Microland Skills | Customer Centricity Technology | Telecom NOC Operations | Incident Management Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1) Service Desk Differentiate between Incident and Service Request and record in the system 2) Resolve issues / fulfill requests by following SOP 3) Allocate to right resolver group and work with stakeholders concerned till logical closure 4) Operate service management tool for effective usage Incident Management (IM) 5) Comply with steps such as Investigate, Diagnose, Record, Communicate and Run Incident Management functional responsibilities such as bridge, communication updates 6) Drive towards service restoration within agreed SLA Capacity Management (CM). Monitor, analyze infrastructure capacity and Implement CM policy and monitor adherence in terms of timeline and accuracy 7) Analytics for effectiveness and completion in tuning and implementation 8) Work with other processes ( IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management) 9) Implement recovery plan and negotiate services. 10) Implement tests, conduct evaluations and generate reports. 11) Develop and implement procedures SLA management. 12) Identify what is within SLA and what has breached IT Security Management 13) Understand IT security guidelines and provide defined report from the system and Vendor Management 14) Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls and schedules for onsite/ remote intervention, 15) Communicate on the changes to logged cases, notifications received on product recommendations and escalate when necessary 16) Provide inputs for report preparation and Service Reviews 17) Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions Technical Skills IT Infrastructure Management 18) Incident Management IT Service Continuity Management (ITSCM) 19) Service Level Management and IT Security Management

Required Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Behavioral | Aptitude | Data Related Skills Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA 2. Train team members on changed processes/procedures 3. Give feedback basis performance against benchmark Incident Management (IM) 4. Identify process deficiency to drive efficiency 5. Achieve improved availability through improved service restoration methods 6. Identify training needs, Analyze cause and effect at process level, 7. Change Management (CM) Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching 8. Configuration Management - Audit CMDB for correctness and completeness of Cis (Configuration Information), Analyze process for deficiency, run training campaign, Audit and review process to strengthen CMDB process management 9. Release Management (RM), Analyze the Releases from quality, timelines view, Supply inputs to Incident and Problem management teams 10. Availability Management (AM) - Implementation of Availability Management process on basis of: Business Plans, Customer SLA s, Risk identification mechanism 11. Compliance management - Deliver trainings on defined Processes, metrics and audits, Process performance monitoring to identify actual and potential failure modes, take necessary actions to improve performance 12. Financial Management (FM) - Allocate costs as per catalogue for services obtained, Monitor correctness of process 13. Capacity Management (CM), Delegate responsibility for performance and capacity monitoring and alerting tasks, Report provision and advice to other areas of IT and the business. 14. ITSCM - Decide on Initiating BCM, Define policies, process authority SLA management, Create and update service catalogue, Update and run service improvement program ITSM, Define and manage IT Security policy 15. Vendor Management (VM), Define VM in RFP, selection, compliance criteria on various requirements

At Barclays, we don t just adapt to the future we shape it. Embark on a transformative journey as GTSM Site Reliability Engineering Lead, where youll lead the transformation of operational support into an engineering-led discipline. You will drive strategic initiatives across observability, automation, and AI-driven service management, ensuring high reliability and performance of critical applications. To be successful as a GTSM Site Reliability Engineering Lead, you should have experience with: Monitoring Tools : Expert in AppDynamics, ITRS, ELK, EsaaS, Thousand Eyes. Automation & Scripting : Python, Bash, PowerShell, Ansible and similar. Software Engineering : Demonstrate lead developer experience in one or more modern object oriented language i.e. Java. DevOps Tooling: GitLab CI/CD, GitOps, container orchestration. Gen AI: Predictive analytics, AIOps, chatbot integration. Service Management: ITIL, RCA, proactive incident handling. Leadership: Transformational leadership, stakeholder engagement. Some other highly valued skills may include: A self-starter with good communications skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Pune, IN. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

Description of the job and key result areas: Function related: Capability Building of DE domains in platform teams Ensure future readiness by continuously upgrading teams with new technological skills Capacity Management: Ensure Capacity of Parts related to his Commodity in case of Common supplier serving multiple Platforms. Improvisation of processes and systems through various means such as Digitization, IT enablement, Analytics etc. Create required domain expertise in commodity to help deliver on projects Supplier relationship management Support platform for IMCR Target Platform related: Manning/Resource Allocation - Enable platform teams to deliver on TCP objectives through optimal allocation of competent resources Solution Provider in conflicting situations - Provide solutions/alternatives in case of conflicting situations being faced by delivery team Help Debottleneck all System/Functional interface conflicts faced by the delivery team Ensure proper coordination between multiple platform teams while reaching out to a common supplier Key Jobs: To support the PPL for getting VOB done (RFQ, Quote Synthesis etc.) Get the Components/parts developed by Suppliers with Time, Cost and Quality objectives set for Project post VOB. To support and deliver on IMCR Targets as per Platform requirements. Meet MRD Targets for Builds in line with project plans. To meet the Gateways as per MPDS (Mahindra Product Development System) targets for projects, ensuring APQP in place. Ensure Capacity of Parts related to his scope To get actively involved in project feasibility studies Accountable for closure of projects till handover. To support the platform for meeting TCP deliverable. Experience min 14 years Industry Preferred Qualifications BE General Requirements

Responsibilities & Key Deliverables Description of the job and key result areas: Function related: Capability Building of DE domains in platform teams Ensure future readiness by continuously upgrading teams with new technological skills Capacity Management: Ensure Capacity of Parts related to his Commodity in case of Common supplier serving multiple Platforms. Improvisation of processes and systems through various means such as Digitization, IT enablement, Analytics etc. Create required domain expertise in commodity to help deliver on projects Supplier relationship management Support platform for IMCR Target Platform related: Manning/Resource Allocation - Enable platform teams to deliver on TCP objectives through optimal allocation of competent resources Solution Provider in conflicting situations - Provide solutions/alternatives in case of conflicting situations being faced by delivery team Help Debottleneck all System/Functional interface conflicts faced by the delivery team Ensure proper coordination between multiple platform teams while reaching out to a common supplier Key Jobs: To support the PPL for getting VOB done (RFQ, Quote Synthesis etc.) Get the Components/parts developed by Suppliers with Time, Cost and Quality objectives set for Project post VOB. To support and deliver on IMCR Targets as per Platform requirements. Meet MRD Targets for Builds in line with project plans. To meet the Gateways as per MPDS (Mahindra Product Development System) targets for projects, ensuring APQP in place. Ensure Capacity of Parts related to his scope To get actively involved in project feasibility studies Accountable for closure of projects till handover. To support the platform for meeting TCP deliverable. Experience min 14 years Industry Preferred Qualifications BE General Requirements

About the Role: We are seeking an experienced and analytical WFM Supervisor to lead our workforce management operations. You will be responsible for overseeing a team of Real-Time Adherence Analysts who monitor and manage the performance of the workforce, which includes resources from multiple vendors. This role requires strong leadership, analytical, and communication skills, as well as a deep understanding of workforce management best practices and the ability to manage multiple vendors effectively. The WFM RTA Supervisor will ensure optimal resource utilization, adherence to service level agreements (SLAs), and cost-effective operations across all vendor teams. What You'll Do: Team Management: Supervise, train, and mentor a team of Real-Time Adherence Analysts, providing guidance, support, and performance feedback. Conduct regular performance reviews and identify opportunities for professional development. Vendor Management: Collaborate effectively with multiple vendors to ensure consistent performance, adherence to SLAs, and timely resolution of issues. Manage vendor relationships and address any conflicts or challenges that arise. Real-Time Adherence Monitoring: Oversee the real-time monitoring of agent adherence to schedules and forecasts, ensuring optimal resource utilization and service level adherence. Develop and implement strategies to improve RTA across all vendor teams. Intraday Reporting & Analysis: Review and analyze intraday reports generated by the RTA Analysts, identifying trends, potential issues, and areas for improvement. Prepare and distribute regular reports to stakeholders, including senior management and clients. Forecasting & Capacity Planning: Collaborate with the WFM team to develop accurate forecasts of labor demand and capacity plans, considering historical data, business trends, and seasonal fluctuations. Ensure that vendor resources are appropriately allocated to meet these demands. Performance Management: Track and analyze key performance indicators (KPIs) related to real-time adherence, identifying areas for improvement and working with vendors and analysts to develop and implement corrective action plans. Problem Solving & Decision Making: Proactively identify and resolve real-time staffing issues, making necessary adjustments (overtime, voluntary time off) to ensure optimal service levels. Make data-driven decisions to optimize workforce performance. Process Improvement: Identify opportunities to improve workforce processes, enhance efficiency, reduce costs, and improve overall operational performance. Implement and monitor the effectiveness of these improvements. Communication & Collaboration: Maintain excellent communication and collaboration with stakeholders, including senior management, clients, vendors, and internal teams. Proactively communicate potential issues and solutions. Technology & Tools: Maintain up-to-date knowledge of workforce management best practices, technologies, and software applications. Ensure that the RTA team utilizes workforce management software and tools effectively. Other duties as assigned. What We're Looking For: Bachelor's degree in business administration, operations management, or a related field. 5+ years of experience in workforce management, with at least 3 years in a supervisory or management role. Proven experience managing multiple vendors and complex projects. Strong analytical and problem-solving skills with the ability to interpret and present complex data. Excellent communication, interpersonal, and negotiation skills. Experience working with senior management and clients. Proficiency in workforce management software and tools (e.g., NICE WFM, Verint WFM, Genesys). Experience working with contact centers and/or BPO environments, preferably in the telecommunications industry. Deep understanding of key performance indicators (KPIs) related to workforce management and real-time adherence. Ability to manage multiple projects simultaneously and meet tight deadlines. Strong leadership, mentoring, and team management skills.

Antsquad is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

Capsicum Mediaworks is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will collaborate closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, monitoring billing and show back operations, and implementing cost optimization strategies. You will work in a dynamic environment, ensuring that cloud resources are utilized efficiently and effectively to meet organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of cloud management strategies.- Monitor and analyze cloud resource usage to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of cloud infrastructure and services.- Experience with capacity planning and resource allocation.- Familiarity with billing and cost management tools.- Ability to troubleshoot and resolve cloud-related issues. Additional Information:- The candidate should have minimum 3 years of experience in SUSE Linux Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 8:00 AM to 5:00 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Two or three years of experience in a talent acquisition or similar role (in-house or staffing agency) Experience in full-cycle recruiting, using various interview techniques and evaluation methods. Proficiency with social media, CV databases, and professional networks Experience in using LinkedIn Talent Solutions to proactively source candidates. Proficiency in documenting processes and keeping up with industry trends. Excellent interpersonal and communication skills Stakeholder Communication and Time Management Mandatory Key Skills Project Coordinator,Recruitment,Resource Management,Quality Assurance,Project Coordination*

About this position About this position: Supports day-to-day operations, maintains code base, supporting financial operations, architecting cloud infrastructures and programming languages/ frameworks What you ll do: Supports day-to-day operation in operations for Infrastructure platform and its application basis e.g., VM and container lifecycle management Maintains code base and applies it on and base infrastructure/cloud landing zone for Private and Public Cloud Support Financial Operations on operational capacity management (usage of existing resources) Willingness to work in global team setup to cater 24/7 demand What makes you a good fit: Minimum 5+ years working with cloud platforms Extensive knowledge of Linux based systems including Hardware, software networking, and storage including deployment automation tools, such as Ansible Understanding different Service Models (SaaS, PaaS, IaaS) Experience architecting cloud infrastructures on Cloud Platforms for small, medium scale and enterprise level applications including Certifications on Cloud Areas, including, Google Cloud or Azure. Linux/Windows, Application knowledge of Java, .Net, and IT security Cloud Native technologies are welcome (Powershell, AWS CF, AWS CDK or Azure ARM), Automating IaC in Azure Devops or Gitlab are preferred Strong experience in one or more programming languages/ frameworks (Python, C#, Java EE), Implementing cloud architectures in infrastructure-as-code (iaC) as well as automating. Some perks of joining Henkel: Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .

Responsibilities & Key Deliverables Function related: Capability Building of both STA and DE domains in platform teams Ensure future readiness by continuously upgrading teams with new technological skills Capacity Management: Ensure Capacity of Parts related to his Commodity in case of Common supplier serving multiple Platforms. Ensure a Technology roadmap is created along with COE and relevant SSU stakeholders using a structured forum and deploy them to live projects Improvisation of processes and systems through various means such as Digitization, IT enablement, Analytics etc. Create required domain expertise in commodity to help deliver on projects Supplier relationship management Support platform for IMCR Target Platform related: Manning/Resource Allocation - Enable platform teams to deliver on TCP objectives through optimal allocation of competent resources Solution Provider in conflicting situations - Provide solutions/alternatives in case of conflicting situations being faced by delivery team Help Debottleneck all System/Functional interface conflicts faced by the delivery team Ensure proper coordination between multiple platform teams while reaching out to a common supplier Knowledge/Skills Required: - New Part Development System (MP, EP, VP, PP), APQP, SPC, and Problem-solving techniques - Decisions to Zero base costing - Cost Control - Technical knowledge - Commercial knowledge on various taxation and Inco terms Experience min 10 years Industry Preferred Qualifications B.E General Requirements

ROC (Relay Operation Centre): Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon. ROC (Relay Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to support provided for ATS organization This organization supports externalization of ROC capabilities to external shippers and vendors. Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon s ability to serve its customers on time. Location: Hyderabad, TS IND Hours of Operation/Shift Timings: Rotational shifts (Position involves rotational shifts to support 24/7 operations. Schedule accommodations will be considered based on individual needs Medium of support: Multi-mode (Voice and non-voice) A synopsis of a Transportation Specialist role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals Inbound and Outbound operations. Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment. Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise. Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery. In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders) Maintain high-standards of quality and productivity standards in all transactions or conversations Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data. Work within various time constraints to meet critical business needs The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions. Candidates are expected to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances. Basic qualifications: Must be at least 18 years old, High School, Diploma or Graduate/Post-Graduate 0 5 years of experience in customer support/operations support Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) Experience with Excel

Akanksha Foundation is looking for Project Coordinator - PCMC PMU to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

FundVice is looking for Junior Payroll Executive to join our dynamic team and embark on a rewarding career journey Manage and oversee the payroll process, ensuring that all employees are paid accurately and on time Maintain accurate payroll records and ensure compliance with relevant laws and regulations Calculate and process payroll, including deductions, taxes, and other withholdings Review and verify payroll data to ensure accuracy and completeness Respond to employee inquiries regarding payroll and resolve any issues or discrepancies Prepare payroll reports and summaries for management, including year-end reports Collaborate with other departments, such as human resources and finance, to ensure accurate payroll processing Excellent communication and interpersonal skills, with the ability to work effectively with employees and other stakeholders

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management.Experience: 5-8 Years.

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Who we are looking for: The Business Systems team is looking for a Developer III, Financial Systems at our India location. This position is responsible for the development and customizations in NetSuite (financial ERP). The NetSuite Developer role will also be responsible for performance testing and participate in end-to-end change processes. This position requires a proficient understanding of NetSuite Suite Script code, and demonstrated experience in writing efficient, scalable Java Script, with system performance in mind. The Developer, Financial Systems role is expected to understand accounting principals, and related NetSuite functionality, for global and publicly-traded institutions. What you will do: Actively and consistently support all efforts to simplify and enhance the customer experience. Lead the technical design, development and execution of all RICEF (reports, interfaces, customizations, enhancements and forms) With Business and Netsuite Leadership, understand the business requirements and determine best approach to deliver With Business and Netsuite Leadership, provide estimates of effort to assist in prioritization Proficient with capacity management, priority setting, development standards, QA and resolving escalated issues Manage and communicate the offshore’s development backlog, deliver commitments and escalate when expectations are at risk Be able in an emergency dig in and execute hands on development tasks Establish and execute with the wider Business Systems tam the required quality criteria/reviews for accepting enhancements from our developers (offshore or internal) into our UAT and Production environments Partner with Business and NetSuite leadership to assure the integrity of financial data and related integrations, including the documentation of appropriate quality testing, security and control measures for system best-practices. Collaborate with the Analysts, Production Support on configuration and system administration Support the manage incident responses escalated to the Netsuite team Support the Manager, Business Systems with security access reviews and SOX/SOC related compliance Support the Manager, Business Systems with change management and system configuration related to acquisitions. Perform additional duties as assigned. What you will need: Ability to read, write, speak and understand English. Bachelor’s degree or higher in software engineering, computer science, information technology, and programs related to coding and development. 3-5+ years’ experience in Java Script and NetSuite Suite Script coding. Must have a demonstrated understanding of accounting principals to ensure understanding of requirements Ability to work with urgency, for bug/defect solutions and testing

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven in communications and all system transactionsStrong communications skills (Written & Verbal)Problem solving skillsTeam Work & collaboration Willing to work in Rotational shiftsVersant score should be 62Passing the psychometric test a mustWork from office - MandatoryBachelors degree (Any discipline)BPO experienceKnowledge of MS Excel & WordKnowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation