126 Capacity Management Jobs - Page 5

Engineer and Operate the Cloud platform capabilities in DevOps operating model using Agile methodology. Support the Cloud Product releases and Product Owner in representing Cloud Platform Services to Functional IT organizations. Major accountability for the Specialist Cloud Platform Engineering Design, Code, Implement and Support Cloud product releases and enhancements. Transform requirements for new capabilities or changes from architects, operations or customers to include them in the design of Cloud components Work in close collaboration with Architects, Design Experts and Operations to integrate new solutions and perform post release L3/L4 operational support. Maintain backlog and support Scrum Master and Product Manager for prioritization of release items and Sprint planning. Create Cloud Service guidelines, standards including coding languages, code with comments, version control, version documentation, security considerations, audit requirement, change release management Ensure operational supportability of design/development by working with operations team during design and development phase to ensure the developed solutions are always operationally supportable and are properly documented. Take accountability to ensure adherence with Security and Compliance policies. Document as required by quality, qualification processes and cloud platform services. Maintain Design Specification documents that are aligned with Architectural Handbook. Automate continuous delivery and on-demand capacity management solutions. Guide customers in the installation and use of strategic products through education, guidance and user manuals. Help to drive architectural improvements and standardization of Cloud environments Develop and enhance automated DevOps processes to release new solutions into the live environment. Ensure controls are in place for all configuration items and only authorized changes are made for all assets within enterprise IT environment. ACCOUNTABILITIES Support external technical resources in providing the right expertise to deliver and shape the service Ensure Public Cloud Service is delivered in line with Product Delivery manager. Build knowledge and expertise in the specific areas covered by the Cloud Platform Services. Ensures necessary technical training, awareness and experience levels are maintained within the function Report to Director Cloud Platform Engineering on service issues and / or opportunities to optimize the Cloud Platform Services.

This position requires intermediate level experience that entails supporting network changes and fresh installations for ATTs business clientele. As a technical role, it necessitates strong interpersonal and communication skills to guide field engineers. The engineer requires to proactively collaborate with peer and partner organisations for customer success. They also work as first level escalation points for the junior team members. The engineer will utilize appropriate tools and engineering principles to design and develop the medium to complex data voice network infrastructure, adhering to established guidelines. The engineer involves the installation and problem resolution/troubleshooting on a range of products from various vendors, both legacy and next-generation. Theres also a requirement to ensure precise documentation of activation activities, client communication, inventory, and more. The engineer will contribute to network troubleshooting and provide insights for root cause analysis during network-related outages. The engineer is expected to execute network engineering planning assignments related to the implementation, operation, and maintenance of new or existing network hardware systems. Additionally, the role includes collaboration with Labs, product development, and engineering teams to author process documentation, methods, procedures, and guidelines for current network planning, capacity management, and network builds. The engineer requires coordination with internal and external customers to ensure service commitments are met. It includes providing initial implementation support for networks to assure proper execution and provides resolution for system failures or degradations. This support can be pre-scheduled or requested on-demand by customers. Project management and documentation, as required, are also part of the roles responsibilities. This role involves performing network engineering planning assignments relating to the implementation, operation, and maintenance of new or existing network hardware systems.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience8-10 Years.

locationsIN - Pipavavposted onPosted 30+ Days Ago job requisition idR140365 APM Terminals Terminal Operations Execution includes roles based in ports or harbors that manage and execute the reception, processing, and staging of containers; the receipt, transit, storage, and marshalling of cargo; the loading and unloading of modes of transport conveyances; and the manifesting and forwarding of cargo to destination. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

About The Role Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost ? ? ? ? Mandatory Skills: ITIL Capacity Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Role : As an HRBP Intern, you'll be at the heart of our people & culture team, working closely with the P&C Business Partners to support our amazing employees. You'll gain hands-on experience in various functions of P&C, from Employee relations to organizational development and strategic initiatives. The charter for this role will include: CollaboratePartner with HR Business Partners to provide support on a variety of HR projects and initiatives. EngageAssist in employee engagement activities, including organising events and creating communication materials. Gain exposure to HR strategies, and employee development processes. AnalyzeHelp with data collection and analysis to inform HR strategies and decisions. SupportProvide day-to-day support, addressing employee queries and assisting with documentation and processes. InnovateContribute your fresh ideas to enhance our HR practices and create a positive employee experience. Ideal Persona would: PassionA genuine interest in human resources and a desire to learn and grow in the field. CommunicationExcellent verbal and written communication skills, with the ability to interact effectively with employees at all levels. ProactivityA self-starter with a proactive attitude, eager to take on new challenges and make a difference. ConfidentialityThe ability to handle sensitive information with the utmost confidentiality and professionalism.

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage and maintain shrinkage and attrition within organization defined goals. Ensuring and driving adherence of company policies along with Compliance. Inter-department and Intra-department coordination with multiple stakeholders. Skills Required : Should have ability to manage span of 100+ FTEs Day to Day AR Follow up Operations. Should have excellent Analytical & decision-making skills Should have excellent communication, personal, Interpersonal and Presentation skills Candidate should be Self-Driven with People Leader and Result Oriented skills Should be able to Identify & Implement strategies for Process Improvement Should be able to identify process trends, and proposing solutions Should have Inter-department and Intra-department coordination with multiple stakeholders Skills to improve Collections and Reduce AR Pre requisite : Should have ability to drive action plans & strategies Should have thorough understanding of AR follow up and Denials Management Should have knowledge of Capacity & Inventory management Should be able to drive results to achieve Business Metrics Ensuring timely delivery of projects/reports Ensuring and driving adherence of company policies along with Compliance Controlling Absenteeism and Attrition within Organization defined goals Initiatives for Productivity and Quality Improvement Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Role : Business Analyst Exp: 5-8 years Location: Gurugram, Noida Skills 1. Demonstrates Requirement Gathering and Analysis Skills 2. Can Engage the Customer in various phases of PDLC and can drive Fruitful Domain discussions with the Customer 3. Previous Experience in Insurance Software Product Development would be an added advantage 4. Demonstrates knowledge of SQL and is able to code SQL procedures and use SQL Server Reporting Services (SSRS). 5. Applied skills in MS Office Word, Excel and Access. Utilise Geospatial software like ArcGIS and OSC like QGIS. Demonstrates independent thinking and strong analytical skills. Professional writing style with the ability to formulate emails, presentations, and documents. Competent to work in an active and diverse environment. Excellent interpersonal and communication skills. Qualification and Experience 5 8 years of experience needed. Bachelors or Masters in Finance/Insurance/Operations Research or in Mathematics/ Statistics/ Operations Research/Economics. Previous experience in P&C insurance , reinsurance is a must Certification in Courses: CPCU, III (India), AINS, AIM, ARI, CII Associate (London). Recognizable domain knowledge wherein the individual has awareness of insurance concepts, products, and jargon within the basic and regulatory frameworks. Interested candidates can share their resume at divya@beanhr.com

BAU operation Support Skill sets : Routing, Switching, Wireless, Firewall and Load balancers Technologies : Cisco, Checkpoint, SRX, Cisco ASA, Fortigate Firewall, F5, Aruba Wireless. Maintain the network infrastructure Acknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct way Escalate incidents internally or to 3rd party partners when required Participate, on a punctual basis on specific projects related to his/her specialty The Network Engineer must have good interpersonal skills and must be a team player. In close relations with: Atos Infrastructure Operations Team Incident Manager Problem Manager Service Delivery Manager CMDB Manager Change Manager End User Duties: Maintain the network infrastructure: Incident resolution, problem resolution Troubleshooting, co-ordination with third party suppliers as well as with the central IT department of the customer Advises the project team and ECTL in areas such as capacity management Contingency planning, environment planning, configuration management and other relevant tasks related to the role Design and implement network solutions Maintains the relevant documents/manuals describing the network infrastructure Provides input for incidents/problems/defects post closure analysis to the incident/problem manager and/or the technical team leader Provides input or organize regular knowledge transfer sessions Working Conditions Work shifts of 8 hours covering the time range between 7-19 from Monday to Friday with some flexibility required when overtime is exceptionally needed/ standby duty Employment and technical requirements (At least 5 years of professional experience in the specific domains as described below) Switching and routing engineer (Cisco Nexus 9k, catalyst, VRF s and OSPF Routing) Wireless LAN controller (cisco) 802.1x / Cisco ISE Firewall engineer (checkpoint) Pulse secure SSL VPN (plus) Load-balancer F5 (plus) IPAM, DNS, Proxy and ServiceNow knowledge (plus) Cisco Meraki experience and skills Aruba Access Points provisioning Access Points managemente Wireless clients management Wireless clients filtering Wireless clients accounting

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MongoDB Administration Good to have skills : Cloud Infrastructure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:A:Need to provide ongoing technical support and maintenance of database systems within a defined operating model and processes B :Should work on all support activities including monitoring of databases and incident and monitoring ticketsC:Need to perform basic database functions like DB restarts, backups, user management, restore, patching, troubleshooting, basic performing management.D:Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance Technical Experience:1. Database Administration and Monitoring: MongoDB database administration, including health checks, replica set and sharding setup, and use of various monitoring tools.2. Backup, Recovery, and Migration: Expertise in backup and recovery methods, database migrations, upgrades, and patching.3. Performance and Capacity Management: Proficient in database profiling, performance tuning, capacity management, and server performance recommendations.4. High Availability and Disaster Recovery: High availability solutions, disaster recovery configurations, root cause analysis, and problem, change, and capacity management.5. Administrative Tasks and Tool Usage: Database installation and configuration, administrative tasks, export/import of data, use of MongoDB tools (including MMS), and willingness to work in a 24x7 support environment. Professional Attributes :A:Able to prioritize and execute tasks in a high-pressure environment B:Work in a team-oriented, collaborative environment C:Should be able to perform initial level of trouble shootings. Additional Information: A 15 years full-time education is required Qualification 15 years full time education

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThe Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission. What are we looking for? Payroll Planning and Distribution Workday Payroll Accounting Payroll Organization Design Problem-solving skills Adaptable and flexible Ability to work well in a team Written and verbal communication Ability to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Role:Storage Administration and additionally backup managementSkill Experience:4+ relevant experience in Storage domain (preferably 1+ year of experience in backup technology as well)Total experience:4-6 yearsMust Have Skills: Dell EMC Power-Max/Vmax storage, Cisco MDS switchesGood To Have Skills: NetApp and Vmax Storage, VMware, Brocade Switch, Rubrik Backup ToolKey Responsibilities: Storage and Backup administrative tasks -Regular Health checks, Troubleshooting, Lun creation and extension, Clean up tasks, Backup error troubleshooting Responsible for ensuring availability and improvement of performance of the Storage and Backup devices and maintenance of SLA using best practices. To proactively monitor the storage systems to ensure storage accessibility and zero data loss. Proactive incident and change Management. Generate storage reports as per requirement Analyze the activities assigned as required by the business. Technical Experience:Storage Management & Administration: Manage, configure, and optimize Dell EMC Power-Max storage arrays including VMFS, vSAN, and storage provisioning. Configure and manage masking views, zoning, and LUN provisioning. Perform storage expansion, refresh activities, and SRDF-based replication. Monitor storage performance, capacity planning, and health status.Backup, Replication & Disaster Recovery: Implement and manage SRDF replication for disaster recovery. Create and restore snapshots, clones, and backups. Execute failover, failback, and DR testing procedures. Work closely with backup team to integrate storage solutions with backup policies.Troubleshooting & Optimization: Investigate and resolve storage performance issues. Troubleshoot hardware failures, disk replacements, and RAID-level configurations. Perform LUN cleanup, disk failure analysis, and recoverability testing. Collaborate with server, network, and security teams to ensure seamless storage integration.Required Skills & Qualifications: 4+ years of experience in enterprise storage administration. Hands-on experience with Dell EMC PowerMax, Unisphere for PowerMax, and Symmetrix CLI (SYMCLI). Strong understanding of VMware vSphere storage (VMFS, NFS, vSAN, vVols). Knowledge of SRDF, SnapVX, TimeFinder, and replication technologies. Experience with zoning on Cisco/Brocade SAN switches. Proficiency in RAID levels, storage tiering, and capacity management. Familiarity with backup solutions like Rubrik or Commvault. Scripting knowledge for automation (PowerShell, Bash, Python). Experience working with Linux and Windows-based storage clients. Excellent problem-solving skills and ability to work under pressure.Professional Experience/AttributeoGood communication skilloGood team player with good interpersonal skill.oTake part in 24x7 Shift Rotations including Morning, Evening and Night Shifts.oTake part in weekend /holiday on call support Be flexible to learn new technology /skill Qualifications 15 years full time education

Dear Applicants, Job description Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within Omega GDS Assurance. Your key responsibilities Timely updating of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, youll also have Basis knowledge on MS Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with Omega's GDS Assurance practices globally with leading businesses across a range of industries Interested applicants can mail your resume to Lakshmi.Gopi@omegahms.com or contact @9901340050 ( Timing 12.00 Pm to 4 PM )

Ensuring the timely completion of Vacant position. Plan and conduct new employee orientation. * MBA/PGDM in Human Resource. Relevant Experience required Minimum 02 to 05 years in relevant industries

Role & responsibilities Optimization of the capacity for the assigned satellites (on fleet and off fleet) to enable sales to meet their revenue targets Advise on resources availability for assigned satellites and approve resources Proactive analysis of regrooming options and reconfiguration of satellites, including transition of off fleet services into on fleet to reduce cost of third-party assets Proactive approach to resolving any identified potential contention for assigned satellites to determine if there are alternative fleet resources that can meet the needs of all involved customers to maximize revenue. Escalate contention and drive the resolution Contribution to planning for the integration of new assets to facilitate high utilization rate Preferred candidate profile Engineering bachelors degree (Masters preferred) or demonstrable equivalent work experience in lieu of formal qualifications 5 years professional experience with 3 or more years in capacity management and/or optimization of satellite or terrestrial networks Technical knowledge of platform technologies, satellite technology, satellite network operations and earth stations are a plus

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: Calculate staff requirements based on demand projections. Create staff schedules to maximize service and minimize cost. Timely update of resource schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Proactive review of resource availability/future project demands. Minimize open, unfulfilled demand. Mailbox management. Optimization of resource utilization through effective resource deployment. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling.

Job Title: Resource Management Team Job Summary: We are seeking a highly skilled and experienced individual to join our Resource Management Team at a Supervising Associate position. As a key member of the team, you will play a critical role in optimizing resource utilization, ensuring efficient project staffing, and supporting resource planning initiatives. This position offers an excellent opportunity to contribute your expertise in resource management and make a significant impact within our organization. Responsibilities: 1. Oversee the collaboration with stakeholders to gather project requirements, assess resource needs, and develop comprehensive resource plans. 2. Lead the analysis of resource availability, skill sets, and capacity to support project demands, ensuring the appropriate allocation of resources. 3. Develop and implement resource management strategies, including forecasting future resource requirements, identifying potential bottlenecks, and proposing mitigation plans. 4. Supervise the monitoring and tracking of resource allocations, utilization, and availability using resource management tools and systems. 5. Coordinate closely with project managers and team leads to ensure timely and accurate project staffing, addressing any conflicts or constraints. 6. Proactively identify and address resource allocation conflicts or gaps, collaborating with stakeholders to find suitable resolutions. 7. Mentor and guide Level 1 and Senior Associate team members, assisting them in resource allocation activities and fostering their professional development. 8. Drive continuous improvement efforts by identifying process enhancements, implementing best practices, and streamlining resource management workflows. 9. Prepare and present regular reports and dashboards to provide insights on resource utilization, capacity, and performance metrics to stakeholders and senior management. 10. Stay updated on industry trends, emerging technologies, and resource management practices, sharing knowledge and insights with the team. Requirements: 1. Bachelors degree in business administration, Project Management, or a related field. Relevant certifications in resource management or project management are a plus. 2. Extensive experience in resource management or related roles, preferably within a complex organizational setting. 3. Strong analytical and problem-solving skills, with the ability to assess complex resource requirements and make data-driven decisions. 4. Excellent interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels. 5. Proficient in using resource management tools and software to track and manage resource allocation and utilization. 6. Advanced proficiency in Microsoft Excel, including the ability to analyze and present data in a clear and concise manner. 7. Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines in a fast-paced environment. 8. Leadership qualities with the ability to mentor and guide junior team members effectively. 9. Proactive attitude, adaptability to change, and a continuous improvement mindset. 10. Knowledge of project management methodologies and frameworks is desirable. 11. Experience in a supervisory role with proven ability to manage and lead a team. This role requires a higher level of responsibility, including overseeing the work of Senior Associates and ensuring that all resource management activities are carried out effectively and efficiently. The Supervising Associate is expected to have a deeper understanding of resource management practices and a proven track record of leadership.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. To know more about Firstsource please visit our website www.firstsource.com The primary purpose is to provide strategic direction and tactical leadership for all functional areas within Workforce Management; to initiate, implement, and effectively manage advanced workforce planning and optimization practices for Firstsource; and to optimize resource performance across multiple operations and business units utilizing automated workforce tools ensuring organizational performance requirements and client specific service commitments are met Responsibilities: Strategic: • Develops, supports, and drives strategic objectives of the workforce management organization on behalf of multiple business units and in alignment with enterprise goals. Forms effective partnerships with various contact center operations, business unit leadership, and corporate support functions to understand and address organizational staffing requirements. Ensures development and execution of organizational and site level long term forecasts and workforce budgets. Identifies technology needs related to areas of responsibility; initiates and implements industry leading technology and process improvement projects . • Ensures development and continuous improvement of organizational report structure supporting client, marketing, pricing, analytical and daily operations reporting requirements. Ensures national contact center and other supported service operations achieve required service level, cost targets, and overall performance metrics through development and implementation of optimal recruiting and staffing processes. Develops, communicates, and continuously assesses position requirements for direct reports; coaches colleagues to improve individual and team performance against established metrics Identifies opportunities to enhance scheduling efficiency and increase colleague effectiveness in response to changing business needs and client segment requirements. Communicates with executive management regarding long and short term forecasts, impact of procedural and process changes, and other staffing and operational effectiveness issues. Initiates and implements enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration; and provides support, direction, and development of direct reports. Works effectively within a team based environment and maintains good internal and external client relationships. Ensures organizational alignment through cooperative development of individual and departmental objectives with operations management team; and provides individual and organizational feedback on performance on a continuous basis. Operational: Ensure planning function works towards maximising revenue from operations Give timely inputs to maximise revenue and optimise cost Manage WFM function within the budget Proactively reduce WFM cost Leverage COE at low cost geographies to lower operating cost without compromising on output quality. Provide budgetary inputs to the finance team Actively participate in annual & quarterly budgeting process. Customer Satisfaction: Ensure high eVOC / iVOC scores Engage with clients / internal customers for value adds Act as consultant for the clients / internal customers Represent WFM during client visits Showcase WFM capability to clients as and when required. Provide geography specific inputs for new solution design. Ensure that all new projects GO-Green from WFM perspective in the geography. Employee Satisfaction: Ensure high team morale Ensure development of second level of leadership Ensure good work culture Coach / mentor and upskill the team Act as coach for conflict resolution within the team and cross functional teams Promote Firstsource culture Ensure learning and development of all team members Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Preferred candidate profile 5+ Years experience on Mainframe Performance and Capacity Complete reporting lifecycle which includes generating reports using TDS & SAS -MXG System monitoring and performing health-checks using various tools like RMF, Omegamon, SDSF Identifying any abnormalities in the system like high consumers, looping jobs or looping transactions Creating Monthly, Quarterly PCM report and presenting to the client Make code changes to automated jobs. Worked on Capacity planning for the LPAR decommission Identifying and analyzing system trends, workload, service class reports and finding its root cause Perform WLM changes based on changing workload behavior and demand Taking steps to avoid repeating Performance issues Supporting DR activities provided the PCM checkouts of the system performances Support during Major Projects, Datacenter Migration Projects Role & responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Key Responsibilities Reporting Develop and maintain regular WFM reports to provide insights into key performance indicators (KPIs), including adherence, occupancy, and service levels. Analyze data to identify trends, patterns, and areas for improvement. Prepare ad-hoc reports as requested by management. Ensure accuracy and timeliness of all reports distributed to stakeholders. Collaborate with other departments to gather data and ensure comprehensive reporting. Staffing Manage the scheduling process to ensure optimal staffing levels and meet business needs. Monitor real-time staffing levels and make adjustments as necessary. Forecast staffing needs based on historical data and anticipated call volumes. Coordinate with recruitment to address staffing gaps. Develop and implement strategies to improve workforce efficiency and productivity. Qualifications Education and Experience Bachelors degree in Business, Statistics, or a related field. 5 to 6 years of experience in workforce management, preferably in a call center environment. Proficiency in WFM software such as Aspect, Verint, or NICE Strong analytical skills and experience with data analysis tools like Excel, SQL, or Power BI. Excellent organizational and multitasking abilities. Strong written and verbal communication skills. Skills and Competencies Attention to detail and a high degree of accuracy in reporting and analysis. Ability to work under pressure and meet tight deadlines. Strong problem-solving skills and the ability to make data-driven decisions. Excellent team player with the ability to work independently.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development/Implementation team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Responsibilities include Work as the lead tools architect and be primarily responsible for the planning, design, implementation, and acceptance of enterprise IT tools that monitor and manage a vast infrastructure and applications landscape. Guide the individual tools teams for successful rollout of their tools and ensure the overall orchestration of the rollout to minimize disruption to client business. Partner with engineers, administrators, architects, developers, and project managers to plan and implement complex, technical monitoring solutions and architecture. Identify relevant data sources and sets to mine for client business needs, integrate with such data sources, and present the data in an actionable manner. Analyze data for trends and patterns and interpret data with a clear objective in mind. Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8-12 years of experience working as a Monitoring and Observability Tools Architect on complex projects. Familiarity with ITSM tools like ServiceNow, BMC would be a plus" to " Experience with ServiceNow implementation would be a plus. Rich experience in hands-on implementation/custom development in at least one of the leading monitoring and observability tools like Manage Engine, Dynatrace, Zabbix, or similar. (Mandatory) Minimum 6 years of experience in tools implementation and automation. Past experience of leading tools rollout programs involving multiple technologies/tools and integrations in at least one large landscape (>1000 nodes). At least 1 year of experience in visualization or dashboarding tools. Familiarity with patch & configuration management, capacity management tools like Bigfix, BMC, etc. Demonstrated ability to communicate both laterally and upwards to influence decisions and actions. Preferred Technical and Professional Experience Any bachelor's degree in a related technical field Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Configuration, fault, performance, availability, backup, and capacity management of all SOC Security devices. Configure, deploy, and maintain NGFW solutions to protect network infrastructure. Develop, implement, and manage security policies, rules, and access controls. Firewall rule additions to be performed daily following SAR process. Design and implement segmentation strategies using VLANs, zones, and security policies. Co-ordination with internal teams such as NOC for firewall rule base management and troubleshooting. Analyze firewall performance, troubleshoot issues, and optimize configurations. Participate in security architecture planning and integration of new devices in DC and DR. Policy/Rule Management and configuration optimization of security devices such as Firewalls etc. Periodic review the backup configuration and business continuity procedures to be followed in the event of Device failure. Maintain IP addressing schemes, routing information, routing tables, for the Device operations Service uptime assurance of all security devices. Open a case with device supplier in the event of hardware component or system failure or bugs. Work with SIEM, IDS/IPS, VPNs, and other security solutions for comprehensive protection. Technical Expertise: Strong experience with NGFW like Fortinet & Check Point. Proficiency in firewall rule configuration, VPNs, NAT, threat prevention, upgradation and URL filtering etc. Understanding of networking protocols (TCP/IP, DNS, BGP, OSPF, etc.).

Role & responsibilities Hands on experience as power bi Architect. Hands on Power bi. Hands on DAX and Data Modelling. Performance optimization is must we are looking. Capacity management and workspace configuration is must. Excellent in communications. Good to have external tools like DAX Studio, Tabular editor, ALM Toolkit. Good to have git integration in Power bi, Power bi embedded analytics. Preferred candidate profile 10 + years experience in power bi and atleast 2+ years of experience in architect role. Team handling and also individual role. who can join Immediate to 10 days Interested candidate can share there resume to saimanoj.kumar@valuelabs.com

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Role & responsibilities Review staffing demand requests and generate capacity to enable effective staffing on projects based on client needs, scope of work, skills, prior experience, and employee availability. Ensure that all process and quality guidelines are met, and compliance checks are performed while identifying and assigning professionals to work requests. Manage the schedules of business professionals through timely update of bookings in the schedule management tool to ensure accurate projection of employee productivity and availability. Monitor and resolve ongoing over-bookings and staffing conflicts. Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods. Publish effective reports and dashboards to monitor, analyze and report against key KPIs. Preferred candidate profile Graduate in any workstream, with good academic record. 0 1 years of post-qualification work experience in a reputed organization in any domain/industry. Freshers from reputed colleges, that display the required aptitude, confidence, appetite for data and strong inter-personal communication skills can be considered for this role. Excellent interpersonal and communication skills. Ability to follow processes and complete assigned tasks with quality. Good knowledge of MS Excel will be preferred. pls share this opportunity with your friends and colleagues who are in looking for job.