126 Capacity Management Jobs - Page 3

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Roles and Responsibilities Daily monitoring of wind data and fault identification Wind data analysis, raw data cleaning /synthesizing Coordination with internal site team for mast maintenance Scheduling and planning for mast commissioning Identification of wind potential based on measured data Yearly MIS preparation for mast

Job Title: Engineer - Infrastructure Operation Advisor Career Level - C2 Introduction to role Are you ready to take on a dynamic role that combines Windows system administration with cutting-edge observability and monitoring solutions? We are looking for a skilled and motivated Windows + Observability/Monitoring Engineer to support and optimize our enterprise IT infrastructure. In this hybrid role, you will work closely with infrastructure, DevOps, and application teams to proactively identify issues, implement effective monitoring strategies, and enhance system health across both on-premises and cloud environments. Are you up for the challenge? Accountabilities As an Infrastructure Operation Advisor, you will be responsible for ensuring the visibility, performance, and reliability of critical systems. Your role will involve designing, deploying, and managing observability and monitoring solutions. You will collaborate with various teams to maintain system health and proactively address potential issues. Your expertise will be crucial in building and managing dashboards, alerts, and performance metrics for critical infrastructure. Essential Skills/Experience Bachelor s degree or equivalent with 4-6 years Operational experience in Windows Server/VMware administration Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7 Experience with Service Now ITSM tool is preferred. Experience working in converged infrastructure, UCS, HP Administer, maintain, and troubleshoot Windows Server environments (2016/2019/2022). Ensure OS patching, configuration compliance, and security hardening. Design, implement, and maintain infrastructure monitoring solutions (e.g., SolarWinds, Dynatrace, Prometheus, Zabbix, Datadog, etc.). Build and manage dashboards, alerts, and performance metrics for critical infrastructure. Ensure infrastructure monitoring solutions support compliance and audit requirements. Desirable Skills/Experience At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey as we become a digital and data-led enterprise. With the backing and investment to succeed, were driving cross-company change to redefine the entire industry. Here, you can innovate, take ownership, and explore new solutions in a modern technology environment. 11-Jun-2025 14-Jul-2025

Job Description: Manager, Buying Operations Who We Are: Role Summary: Manager, Buying Operations is responsible for overseeing the Sample Management & item setup process. The lead is responsible for driving process improvement & efficiency metrics development & implementation. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets & corporate objectives. They will oversee teams focused on ensuring timely production of merchandise with accountability for complete & accurate turn in processes, product information & assortments. They will also drive ongoing efficiency & quality improvements. Key Qualifications: Experience in the field of Item Setup in a multi-banner E-commerce retail environment 4+ years of experience in people management Monitor volumes & prioritize team s workload accordingly to meet timelines Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team Develop training materials & product guides as needed Understand the multi-channel/banner aspect of the business & help manage that with Direct Reports Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling /budget Proficiency with merchandising systems (e.g., PIM, RFS) Technical aptitude with web-based tools & proficiency with Microsoft Office Suite Action & detail oriented, organized with ability to manage teams to execute within deadlines Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team Ability to select & develop a team of future leaders Exhibit ability to perform well, problem solve & brainstorm in a collaborative environment & inspire a strong sense of camaraderie, accountability, & high performance across teams Demonstrate sound business judgment, proven ability to influence others & strong decision making skills Must have a minimum of 8 + years of experience in e-commerce businesses Role Description: Develop strategies to scale, monitor & streamline the Vendor provided assets acquisition & product turn-in processes to ensure a consistent & even flow of products-to-turn-in across all categories / banners on a daily basis. Proactively work to improve the turn-in process through conducting regular strategic reviews of turn-in metrics & work with cross-functional partners to identify & implement opportunities to improve the accuracy, efficiency, & scalability of the turn-in process. Interface with Buying Organizations to prioritize item creation & PO entry to drive full price sales by providing clarity on merchant PO inputs through reporting. Manage inventory control & transfers to/from vendors & DCs. Oversee & drive the item set up process & improvements focusing on accuracy & consistent customer experience. Ensure timely live date of products. Oversee team quality metrics & define ways to improve including but not limited to reducing NOS, improving time to site, increasing compliance & improving team quality metrics Provide thought leadership on process efficiency initiatives including daily publication, PIM, sample workflow management & cross-functional training. Drive & ensure continuous process efficiency & performance improvements across Sample Management teams. Apply best practices across categories / banners. Continue to review organizational structure to ensure accurate headcount to facilitate the continuing growth of the business Streamlining Sample Management workflow processes & leveraging best practices across teams, locations, banners Liaising with the buying offices on Lifecycle related priorities/issues Partnering with Asset Protection & DC teams for studio inventory management & aligning on all policies & procedures Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Assistant Manager, Buying Operations is responsible for overseeing the Sample Management & item setup process. The lead is responsible for driving process improvement & efficiency metrics development & implementation. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets & corporate objectives. They will oversee teams focused on ensuring timely production of merchandise with accountability for complete & accurate turn in processes, product information & assortments. They will also drive ongoing efficiency & quality improvements. Key Qualifications Experience in the field of Item Setup in a multi-banner E-commerce retail environment 2+ years of experience in people management Monitor volumes & prioritize team s workload accordingly to meet timelines Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team Develop training materials & product guides as needed Understand the multi-channel/banner aspect of the business & help manage that with Direct Reports Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling /budget Proficiency with merchandising systems (e.g., PIM, RFS) Technical aptitude with web-based tools & proficiency with Microsoft Office Suite Action & detail oriented, organized with ability to manage teams to execute within deadlines Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team Ability to select & develop a team of future leaders Exhibit ability to perform well, problem solve & brainstorm in a collaborative environment & inspire a strong sense of camaraderie, accountability, & high performance across teams Demonstrate sound business judgment, proven ability to influence others & strong decision making skills Must have a minimum of 5 years of experience in e-commerce businesses Role Description Develop strategies to scale, monitor & streamline the Vendor provided assets acquisition & product turn-in processes to ensure a consistent & even flow of products-to-turn-in across all categories / banners on a daily basis. Proactively work to improve the turn-in process through conducting regular strategic reviews of turn-in metrics & work with cross-functional partners to identify & implement opportunities to improve the accuracy, efficiency, & scalability of the turn-in process. Interface with Buying Organizations to prioritize item creation & PO entry to drive full price sales by providing clarity on merchant PO inputs through reporting. Manage inventory control & transfers to/from vendors & DCs. Oversee & drive the item set up process & improvements focusing on accuracy & consistent customer experience. Ensure timely live dates of products. Oversee team quality metrics & define ways to improve including but not limited to reducing NOS, improving time to site, increasing compliance & improving team quality metrics Provide thought leadership on process efficiency initiatives including daily publication, PIM, sample workflow management & cross-functional training. Drive & ensure continuous process efficiency & performance improvements across Sample Management teams. Apply best practices across categories / banners. Continue to review organizational structure to ensure accurate headcount to facilitate the continuing growth of the business Streamlining Sample Management workflow processes & leveraging best practices across teams, locations, banners Liaising with the buying offices on Lifecycle related priorities/issues Partnering with Asset Protection & DC teams for studio inventory management & aligning on all policies & procedures Lead, coach, and develop a team, ensuring high levels of engagement, performance, and collaboration. Set clear goals and performance expectations in alignment with business objectives. Conduct regular one-on-ones, performance reviews, and feedback sessions to support employee development. Promote a diverse, inclusive, and respectful work environment. Support workforce planning, recruitment, and onboarding efforts in collaboration with HR. Drive employee engagement through recognition, team-building, and clear communication. Additional Job Description Additional Job Description Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Who are we? Equinix is the world s digital infrastructure company , operating over 260 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Our Critical Facilities Engineering team is responsible for supervising and performing a wide range of facilities engineering tasks, especially for the electrical systems. These include alarm response, fault finding, maintenance, repairs, and equipment modification related to electrical system. As a member of this team, you will be working in a 24/7 shift environment, and the role will involve physical activities such as carrying, reaching, and working at various heights, etc. Key Responsibilities: Facility/Infrastructure Maintenance: Perform daily checks and site inspections of the building and alarms. Coordinate and lead preventative maintenance tasks and vendors and lead repairs and corrective maintenance efforts. Connect with collaborators about major repairs and develop procedures for running them. Coordinate and perform critical switching activities. Maintain workplace safety practices and alignment to approved MOP s Ensure incidents are escalated and handled according to protocols. Assist with capacity management and support other teams as needed. Site Administration: Run access control and security measures. Ensure the fire protection system is active and perform integral actions. Maintain and coordinate site records to meet compliance requirements. Attend vendor meetings to discuss services and address any issues. Qualifications, skills and attributes: Typically 3-4+ years of proven experience with relevant academic background Team first mentality and willingness to learn and develop on the job Industrial, data center or Mission Critical experience preferred Willingness to participate in 24/7 roster Ability to safely and effectively perform the necessary physical tasks associated with the job Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. To know more about Firstsource please visit our website www.firstsource.com The primary purpose is to provide strategic direction and tactical leadership for all functional areas within Workforce Management; to initiate, implement, and effectively manage advanced workforce planning and optimization practices for Firstsource; and to optimize resource performance across multiple operations and business units utilizing automated workforce tools ensuring organizational performance requirements and client specific service commitments are met Responsibilities: Strategic: • Develops, supports, and drives strategic objectives of the workforce management organization on behalf of multiple business units and in alignment with enterprise goals. Forms effective partnerships with various contact center operations, business unit leadership, and corporate support functions to understand and address organizational staffing requirements. Ensures development and execution of organizational and site level long term forecasts and workforce budgets. Identifies technology needs related to areas of responsibility; initiates and implements industry leading technology and process improvement projects . • Ensures development and continuous improvement of organizational report structure supporting client, marketing, pricing, analytical and daily operations reporting requirements. Ensures national contact center and other supported service operations achieve required service level, cost targets, and overall performance metrics through development and implementation of optimal recruiting and staffing processes. Develops, communicates, and continuously assesses position requirements for direct reports; coaches colleagues to improve individual and team performance against established metrics Identifies opportunities to enhance scheduling efficiency and increase colleague effectiveness in response to changing business needs and client segment requirements. Communicates with executive management regarding long and short term forecasts, impact of procedural and process changes, and other staffing and operational effectiveness issues. Initiates and implements enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration; and provides support, direction, and development of direct reports. Works effectively within a team based environment and maintains good internal and external client relationships. Ensures organizational alignment through cooperative development of individual and departmental objectives with operations management team; and provides individual and organizational feedback on performance on a continuous basis. Operational: Ensure planning function works towards maximising revenue from operations Give timely inputs to maximise revenue and optimise cost Manage WFM function within the budget Proactively reduce WFM cost Leverage COE at low cost geographies to lower operating cost without compromising on output quality. Provide budgetary inputs to the finance team Actively participate in annual & quarterly budgeting process. Customer Satisfaction: Ensure high eVOC / iVOC scores Engage with clients / internal customers for value adds Act as consultant for the clients / internal customers Represent WFM during client visits Showcase WFM capability to clients as and when required. Provide geography specific inputs for new solution design. Ensure that all new projects GO-Green from WFM perspective in the geography. Employee Satisfaction: Ensure high team morale Ensure development of second level of leadership Ensure good work culture Coach / mentor and upskill the team Act as coach for conflict resolution within the team and cross functional teams Promote Firstsource culture Ensure learning and development of all team members Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: Calculate staff requirements based on demand projections. Create staff schedules to maximize service and minimize cost. Timely update of resource schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Proactive review of resource availability/future project demands. Minimize open, unfulfilled demand. Mailbox management. Optimization of resource utilization through effective resource deployment. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling.

What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type : On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards

The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role).

Key skills and expertise: 5+yrs of experience working with Microsoft Power Platform and Dynamics and working with highly scalable and reliable servers Spend considerable time on Production management, including incident and problem management, capacity management, monitoring, event management, change management and plant hygiene. Troubleshooting issues across the entire Technology stack: hardware, software, application and network. • Participating in on-call rotation, periodic maintenance calls with other specialists from other timezones. Proactively identifying and addressing system reliability risks. Working closely with development teams to design, build and maintain systems from a reliability, stability and resiliency perspective. Identifying and driving opportunities to improve automation for our platforms, scope and create automation for deployment, management, and visibility of our services. Representing the RPE organization in the design reviews, operations readiness exercises for the new and existing products/services Technical Skills: Enterprise tools like Promethus, Grafana, Splunk and Apica UNIX/Linux Support and Cloud based services Ansible, Github, or any automation/configuration/release management tools Automation experience scripting languages such as Python, Bash, Perl and Ruby (one of the languages sufficient) Awareness of, ability to reason about modern software and systems architecture, including load balancing, databased, queueing, caching, distributed systems failure modes, microservices, cloud etc. Experience of Azure networks, ServiceBus, Azure Virtual machines, and AzureSQL will be an advantage.

About The Role : Responsibilities - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years- - experience. - Should be able to Multitask & involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ? KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ? ? ? Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? About The Role Salesforce Energy, Manufacturing and Resources Competency Headis responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce within the Energy and Manufacturing domain, ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and other functions by leading a team of Salesforce administrators, developers, and business analysts, while collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. Key Responsibilities Strategic Leadership Define the vision and roadmap for the Salesforce EMR CoE, aligning with overall business objectives and industry trends. Define and lead the GTM strategy Establish governance standards and best practices for Salesforce usage across the organization. Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. Implementation and Development Define, build and present offers in EMR domain leveraging Salesforce Product and Industry Clouds Lead business development, presales, customer solutioning efforts from the front Lead the design, development, and deployment of Salesforce solutions tailored to specific EMR needs. Manage project teams responsible for Salesforce implementations, upgrades, and enhancements. Oversee data migration and cleansing processes to ensure data quality within Salesforce. Stakeholder Management Collaborate closely with business leaders across sales, pre-sales, service, wealth management, and operations to understand their requirements and translate them into Salesforce solutions. collaborate closely with salesforce product and sales team to influence product roadmap and delivery execution Facilitate communication and alignment between the CoE team, business stakeholders, and IT teams. Advocate for the value of Salesforce to key decision-makers and drive adoption across the organization. Team Leadership and Development Build and manage a high-performing Salesforce CoE team, including developers, administrators, analysts, and consultants. Provide coaching, mentorship, and professional development opportunities for team members. Foster a culture of innovation and continuous improvement within the CoE.

Dear Applicants, Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account Queue management ( within the interval) Manage skills Situation management, BCP situations: Down me, System issues , etc. •Routing issues (Sitel/client side) •Volume allocation (Load balancing Sitel/client side) Intraday management ( throughout the day) • Planned to delivery governance (Service KP Is, Handling capacity, Shrinkage, Handle time, Line adherence) • Send Staffing Outlook for present day +1 day at the start of shi to share projected plan• Midday reforecast to share plan vs actual delivery and revised O/U (Over /Understaffing) based on trends and run rate Schedule Adherence (Agent level) Update shrinkage segments in WFM systems • Flagging agents out of adherence via Chat rooms/ extensions/radiosPhone/Email Reporting • Shrinkage reports Skill/Account level Interval report Agent level report RCA (RootCauseAnalysis) report Schedule adherence reports Feedback to Capacity Planning & scheduling Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports administers volume contingency action plans as deemed necessary and appropriate. assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Basic Qualifications At least college degree, any field Previous international call center experience required Attention to detail and high level of accuracy Knowledge and experience in queue management, forecasting and scheduling is advance Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail With working experience creating MS excel reports and templates Strong organizational skills and with good analytical skills Able to communicate professionally - oral and written Organized with the ability to quickly and effectively adapt to change Excellent attendance record Interested applicants can mail your resume to Lakshmi.Gopi@omegahms.com or contact @9901340050 ( Timing 12.00 Pm to 4 PM )

Reporting of every incident and escalation of unresolved incidents as per defined escalation matrix till resolution. Ensure all the critical parameters are monitored with appropriate thresholds for Datacenter Facility setup. Good Understanding about UPS redundancy and distribution of power from source to destination. Hands on for power connectors and cable used for the single phase/3 phase devices inside Datacenter. Good knowledge and experience in maintaining Main power supply, ACB, earth pit, Transformer, LT/HT panel, Electrical distribution panel, UPS,ATS and DG set. Basic understanding of HVAC cooling system, PAHU,PAC, AHU and Chiller system. Basic Knowledge about VESDA,CCTV,WLDS Fire Detection and Suppression systems. Capacity Management for PDU,PMM, UPS, Battery Bank , Transformer LT Panels, DG, IT Incomers and Electrical panels. Vendor Co-ordination for breakdown calls and Preventive Maintenance. Prepare and Submit MIS reports like power, UPS utilization etc.. Service now call updation. Good verbal and written communication skill. Basic knowledge about M.S Office.

Execute regional strategic and secure short-term & long-term capacity through active sourcing and validation of vendors performance and capability. Essential Duties & Responsibilities Responsible for sample develop and secure sample proto to SRS Ensure base testing is carried out for fabrics and raw materials and work closely with Raw Material team for approval Carryout/ revise costing and negotiate prices with suppliers Vendor allocation for product and work closely with identified vendors Work closely with capacity team on capacity management Ensure sample Leadtime is as per RL standard or keep minimum Work to secure all approvals prior to order confirmation. Handover to the production team in a timely manner. Experience, Skills & Knowledge Must have 5+ years of Merchandising/ sourcing experience preferred with US buying office or large trading business in outerwear & roughwear. Profound product and material knowledge in high end brands products with good fashion sense. High adaptability and flexibility to changing business environments, able to work independently. Detail-oriented and able to handle very structured process. Good PC skill, especially in Excel , Excel analysis, familiar with multiple systems, charts and reports. Strong interpersonal skills, communication skills and problem-solving skills. Fluency in both spoken and written English. Candidates to have /with multiple brands, calendars & product categories exposure.

Role: Resource Manager Location: Remote working until further notice The Resource Manager is a key member of the capacity management, resourcing and creative function within Inside Ideas Group. They will be executing the day to day resource management to ensure our teams are supported in always providing highest quality creative output in a cost effective and timely manner, by knowing our employees talents and utilising them in the right way. WHAT YOU WILL YOU BE DOING: Management of all resource requests for teams, assign relevant resource to each request in a timely, efficient manner. Monitor resource requests and fulfill needs with internal resources, offshore resources or freelancers Working closely with the departmental and Project Management team to source the most appropriate talent for each project and request. Identify and resolve any potential resource conflicts and/or escalate to Creative Services Lead prior to a crisis occurring Train teams and new joiners in the resourcing process and tools used. Maintaining and developing our use of all systems, including but not limited to Global Resourcing Portal, JIRA and OMG. Supporting with Freelance management - Tracking, timesheet management, contract generation & bookings when required. Work your networks and utilize recruiting agency partners to find and screen the best creative talent for open roles for the business. Working within the wider Global Resourcing Community to resource solutions geographically based on capacity Pulling reports & providing data Being the in-house expert for the team and rest of the business on our skill sets and capabilities. Engage in the creation of best practices and processes for Resourcing and Talent Teams Work with the Talent Team to match internal candidates to our open roles Create a bench of talent for a range of creative jobs in several key markets Regular maintenance of freelancer records so we have accurate data Provide excellent customer service to client teams and talent WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE: At least 3 years experience working in Recruitment or as a Resource manager in a creative agency A problem solver with an understanding of the creative industry. Great attention to detail under pressure Be a people focused person Excellent organisational and communication skills Experience in working and managing high volume of work Ability to multitask effectively and deal with constant requests and changes Good negotiation skills Effective multitasking, prioritization, and time-management abilities Strong sense of organization and follow-through, ability to manage multiple sourcing requests at one time Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality.

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Collaboration and interpersonal skills Strong analytical skills Written and verbal communication Ability to manage multiple stakeholders Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Customer Care Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for? Person with LOA Domain knowledge.Intermediate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We have Immediate Openings on VM Ware Admin for Contract to Hire role for multiple clients. Job Details Skills VM Ware Admin Experience 4+Years Job type Contract to HIRE - Ability to quickly learn and Implement VMware technology products and solutions and apply these skills rapidly and effectively using automation techniques. - Monitor, troubleshoot, optimize performance to ensure the VMWare infrastructure is secure. - Staying up to date and applying best practices and knowledge shared by Engineering team to improve the VMWare environment. - Addressing Security vulnerabilities and bug fixes in timely manner to keep the infrastructure safe and secure. - Build/Rebuild new VMware ESX cluster environments using automation solutions to meet business requirements globally. - Experience in testing, planning, rollout ESX security patches on complex ESX production environments and on dedicated ESX clusters using vRO workflows. - Experience on vCenter patching to keep the infrastructure secure. - Experience in planning and implementing ESX Hardware evergreening activities on complex VMware environments which includes vendor management and coordination with data center teams. - Deploy and manage ESX hosts, Clusters and vCenter. - Experience in managing complex and large VMware environments, ESX hosts, clusters, and vCenter. - Optimizing and remediation solutions on network port groups and standard vSwitches to align with group standards. - Managing the cluster storage by procuring and configuring the ESX datastores and troubleshooting related issues. - Proficiency in ESX Capacity management including vMotion migration activities in standard and internal cloud platforms. - Expertise knowledge in cluster features including configuring of HA/DRS to maintain cluster healthy. - Experience in vRO and Ansible, puppet Automation. - Follow change management process and adhere with HSBC defined standards to ensure change quality is not compromised.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Join us as a Senior Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Application Support Analyst you should have experience with: Work experience in incident and problem management /business analysis is strongly desired. Good analytical investigation techniques. Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills Flexible approach and ability to work under pressure. On call support, 24*7 available when he/she is on call Hands-on and should be able to work independently and if required guide Good written oral communication skills Ability to work under own initiative and handle pressure situations. Good time management skills Previous second line support experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.