444 Capacity Management Jobs - Page 4

You should have a minimum of 3-6 years of experience in network security, with a focus on managing PIM/PAM solutions for at least 3 years. Your responsibilities will include proficiency in managing PIM, working with Windows, Linux, and Unix environments, and hands-on experience in commissioning and implementing PIM/PAM solutions. You will also be integrating these solutions with various management and authentication authorization tools such as email, AD, IAM, and SIEM. Additionally, you should have experience in automating processes using scripting and configuration tools, managing policies and exceptions, and utilizing packet capture, analysis, and troubleshooting tools. Knowledge of PIM/PAM solutions is essential, as well as incident, problem, service request, change, configuration, and capacity management of PIM/PAM setups. You will be responsible for proactively using network monitoring tools to isolate events before service degradation occurs, supporting incident monitoring and analysis/response initiatives, and coordinating with users to ensure timely resolution of trouble tickets. Troubleshooting layers 1, 2, and 3 of the OSI model, as well as network, transport, session, presentation, and application layers, will be part of your daily tasks. Conducting daily performance checks on devices, periodic audits, and compliance checks is also required. You will need to perform immediate troubleshooting for any network outages reported by users or operational personnel. Deploying and maintaining access and security policies for PIM/PAM solutions, as well as implementing and maintaining network security policies, standards, and procedures, will be crucial. Overall, you will be responsible for maintaining service levels and overseeing the day-to-day configuration, administration, and monitoring of the network security infrastructure in a 24/7 environment.,

Deliver a solution with innovation and great piece of engineering. Ensure quality execution in the delivery of a product/solution to drive satisfaction, loyalty, and the implacable Consumer Experience. You are a seasoned .NET Tech Project Manager with over 12 years of experience, responsible for managing the overall delivery of development and enhancements projects. It is desirable to have a good background in the Casino domain. Your role involves managing enterprise application end-to-end and should be proficient in handling both waterfall and Agile execution models. Proficiency in developing NET web applications on the Microsoft stack including C#, .NET, ASP .NET, MVC, Web API, WCF, Entity Framework, LINQ, jQuery, JavaScript, NUnit, IIS, HTML, Bootstrap, and SQL Server Database is essential. You should possess strong organizational skills, the ability to manage a team, conceptualize design, and deliver applications effectively. Excellent communication, organization, and time management skills are key to success in this role. Key Skills: DOTNET, ASPDOTNET MVC, MS SQL Server, MS Project, SSIS, Agile Management, Project Management, Capacity Management, Application Troubleshooting, Web Application Design, Integration Test Results, Web Application, Application Deployment Plan, Application Maintenance Report. Your responsibilities will include creating project plans with relevant team members, supervising team members to ensure deadlines are met, maintaining the project budget, preparing progress reports for senior management, implementing project governance, and maintaining project KPIs. You will be required to identify necessary resources for the project, oversee project improvements, work closely with the project team, ensure smooth operations of web processes and infrastructure, and deliver results effectively within set deadlines. Additionally, you will communicate resource needs effectively to meet business timing requirements, work on multiple projects simultaneously using exceptional organizational and time management techniques, and lead technology work-stream through various life-cycle stages. Exciting aspects of this role include complete ownership and independence of execution, the opportunity to experiment, fail, and learn (with a condition - "Fail Fast"), working with a high pedigree, high-caliber team, contributing to every area of the business, and having a real impact with your work. Location: Ahmedabad,

The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance , along with planning, assigning and directing work, and accountable for overall delivery. Primary Responsibilities: Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management. Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables. Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible. Conduct weekly and monthly service review meetings and review service performance reports with customer account team. Conduct monthly governance meetings with internal operations team. Act as the situation manager in the event of a critical incident for the assigned account(s). Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s). Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers. Analyzing and reporting actual to contracted SLA performance levels. Review, track and report on SLA breach reports, service credits and service improvement plans. Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers. Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure. Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure. As the process owner of Continual Service Improvement: Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs. Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process. Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives. Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end. Measure, monitor, refine CSI plans to support delivery excellence framework. Required Skills: Minimum of 10 years of Delivery Management and/or IT Operations Management experience in the IT industry with a strong background in Continuous Service Improvement. Proficient with hardware, software and operating systems found in enterprise environments (experience in data storage domain preferred). Possess strong understanding of ITIL framework and ITSM. Strong understanding of multiple business environments. Knowledge in Hitachi Vantara Storage, Compute and Infrastructure. Prior experience leading, motivate and direct a delivery team. Ability to prioritize projects and deliverables. Excellent communication and organizational skills Education and Certification: Bachelors Degree or equivalent in IT Management or other related technology fields of study. ITIL Certification is mandatory PMP Certification is preferred.

Greetings from Black and White business solutions!! About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title: Workforce Management Service specialist /lead Qualification: Commerce Graduates Experience: 6-11 Years Must Have Skills: Workforce management Capacity planning Forecasting Customer Acquisition Strategy & Implementation Data Science Good to Have Skills: Ability to read, write, and communicate in English in a business setting. Roles and responsibilities Lead workforce planning initiatives in alignment with business requirements. Conduct capacity planning and forecasting to ensure optimal resource utilization. Design and implement customer acquisition strategies to drive business expansion. Partner with stakeholders across BPO, Healthcare, Retail, and BFSI sectors to deliver impactful solutions. Ensure operational excellence by driving process improvements and adopting best practices. In this role you would be an individual contributor and/or oversee a small work effort and/or team Develop and execute workforce management strategies that align with the company's operational needs and service level targets. Oversee forecasting processes, analyzing historical data and trends to accurately predict staffing needs and future workload demands. Manage scheduling activities, ensuring efficient allocation of resources while considering employee preferences, skills, and compliance with regulations. Location: Bangalore CTC Range: Upto 14 LPA(lakh per annum) Notice period: Immediate- 30 Days Shift Timings: UK Shift Mode of Interview: Virtual Mode of Work: Work from Office Mode of Hire: Permanent -- Thanks & Regards, Darini HR Senior Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432405 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

You are a motivated SAP PP Consultant with 1-3 years of experience, and you will be joining a team in Indore. Your main responsibility will involve configuring and optimizing the SAP PP module to enhance production efficiency and streamline business operations. Your key responsibilities will include implementing and configuring SAP PP solutions for production planning and control. You will collaborate with cross-functional teams to integrate SAP PP with other modules such as MM and SD. Additionally, you will analyze business requirements and provide solutions for production processes. Supporting end-users by troubleshooting and resolving SAP PP-related issues will also be a part of your role. Moreover, you will conduct training sessions for users on SAP PP functionalities. To excel in this role, you should have 1-3 years of hands-on experience in SAP PP module implementation or support. A strong understanding of production planning, capacity management, and material requirements planning (MRP) is essential. Excellent analytical, problem-solving, and communication skills are required for this position. You should also possess the ability to work collaboratively in a team environment. This is a full-time, permanent position with a day shift schedule. The work location is in person. If you are interested, you can share your CV or speak with the employer at +91 9201834363.,

Role Workforce Services Senior Analyst (Capacity Planning) Responsible for developing and managing accurate mid to short-term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channels (voice and non-voice). Responsibilities Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectations based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, and cross-functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate, ensuring communication with others planning teams and operational stakeholders. Creation of short-term planning packs to produce 30-minute interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Guide the schedulers to help them place off-phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Skills && Qualification 1-2 years of experience in workforce management, Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against the plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations, and Support teams. Adapt, thrive, and multitask in a demanding workplace while managing pressure, deadlines, and conflicting and shifting priorities. Must demonstrate a perceptive, thorough, and decisive approach to problem-solving. Soft Skills && Behavior Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment Experience working cross-functionally with Operations, Finance, and IT. Comfortable leading initiatives, facilitating meetings, and influencing decision-making at senior levels. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration

Webgarh Solutions is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

Seven Square Technosoft is looking for Project Co-ordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies Coordinate end-to-end delivery of mobile and web application projects by managing tasks, timelines, and resource alignment Ensure smooth communication between clients, developers, and stakeholders to meet quality and delivery expectations

The role of Firewall requires a minimum of 2 years of experience in Network Security. The ideal candidate should have proficiency in managing PA/Checkpoint/Cisco ASA/Fortinet solutions and hands-on experience in working with Windows, Linux, and Unix environments. Additionally, the candidate should have experience in commissioning, implementing, and integrating PA/Checkpoint/Cisco ASA/Fortinet solutions with various management and authentication authorization tools, such as email, AD, IAM, and SIEM. The responsibilities include automating processes using scripting and configuration tools, managing policies and exceptions, conducting packet capture, analysis, and troubleshooting, as well as incident, problem, service request management, change management, configuration management, and capacity management of PA/Checkpoint/Cisco ASA/Fortinet setup. The candidate will be required to perform day-to-day BAU MACDs, configuration changes, and utilize network monitoring tools to proactively isolate events. Furthermore, the candidate will be responsible for supporting incident monitoring and analysis/response initiatives, troubleshooting network layers, applying security patches, conducting performance checks, audits, compliance, and immediate troubleshooting for network outages. The role also involves deploying and maintaining network security policies, access, and security policies for PA/Checkpoint/Cisco ASA/Fortinet solutions, coordinating with OEMs for support, and ensuring device configuration backups as per schedule. Excellent verbal and written communication skills are essential for this role. The job type is full-time and permanent, located in Navi Mumbai, Maharashtra. The candidate must have a minimum of 1 year of relevant experience, proficiency in English, and be able to work in person at the specified location. Benefits include internet reimbursement and performance bonus.,

As a Production Planning & Scheduling specialist, your primary responsibility will be to develop detailed production plans and schedules based on order requirements, stock levels, and resource availability. You will work closely with procurement, inventory, and production teams to ensure seamless coordination and timely delivery. Your role will also involve analyzing machine capacity and workforce availability to balance workloads and prevent bottlenecks. Planning for preventive maintenance and downtime will be essential to minimize production interruptions. To optimize the production processes, you will be expected to suggest and implement improvements that reduce cycle time and enhance efficiency. Familiarity with tools such as Lean Manufacturing, 5S, or Six Sigma will be advantageous. As a key point of contact, you will act as a bridge between production, quality control, and dispatch teams to facilitate a smooth workflow. Your attendance at daily production meetings and regular updates to stakeholders about progress, delays, or concerns will be crucial for effective coordination. In terms of reporting and documentation, maintaining accurate production records, reports, and documentation related to schedules, outputs, and deviations will be part of your routine tasks. Utilizing data analysis to identify trends and recommend corrective actions will help in streamlining processes and improving overall efficiency. This role is a full-time, permanent position with the added benefit of a yearly bonus. The availability of day shift work is preferred, and the work location will be in person.,

You will be joining a company that is known for its technical excellence and leading innovations, making a difference to clients and society. At NTT DATA, we value diversity and inclusion, providing a workplace where you can grow, belong, and thrive. In this role, you will be responsible for Service Management, Incident Management, Problem Management, and Capacity Management. The workplace type for this position is On-site Working. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment to support organizations in the digital future, we have a diverse team in more than 50 countries and a strong partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure globally, NTT DATA is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Implement projects according to assigned priorities Verify project requirements in terms of infrastructure capacity, materials, resources required and lead time Prepare scope of work and request for quote for bid analysis Manage vendor to implement cabling and hardware installation work Comply with change management policies and guidelines for project activities Build network devices and troubleshoot issues with engineers Assure project quality on deliverables for handoff to operations Update project progress, and escalate risks and blockers to stakeholders Adhere to safety and security standards for all tasks Keep updated with latest process and design changes Contribute to process improvement initiatives Support training and development in procedures and technical knowledge

As a Senior Consultant in our SAP Team, you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - SAP PPDS Professional should have: Experience in production planning and embedded planning processes. Must have implementation experience on SAP PPDS Experienced in schedule planning, alert monitoring, and plan order scheduling strong business understanding discrete manufacturing Tank Capacity Management: Monitors and manages the storage limits of tanks to avoid overflow or underutilization. Product Segregation: Ensures that tanks store compatible products to prevent contamination. Shelf-Life Considerations: Accounts for product stability and expiration in scheduling. Tank Cleaning Cycles: Plans cleaning cycles to maintain compliance with regulatory and quality standards. Heuristic-Based Scheduling: Leverages SAP PP/DS heuristics for production scheduling while respecting tank constraints. Graphical Planning Board: Provides a visual tool for tank utilization and schedule adjustments. Integrations: Integration with SAP ECC and S/4 Hana system Integration with 3rd party scheduling systems Use SAP APO Demand Planning or integrated ECC demand forecasts. Create planned orders or production orders based on demand. Desired qualifications Graduate degree (Science or Engineering) 5 years of relevant experience in management or consulting oriented environment. Willingness to travel for short- and long-term durations. Strong communication skills (written & verbal). Willingness to travel for short- and long-term durations.

Join our Team About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

Major and Critical all storage Incident Problem Management Change Management Patch & Release Management on Storage Infra Capacity Management for Storage/Backup Knowledge management (KEDB) High Level and Low-Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Storage/Backup setup Documentation and Reporting for Storage/Backup Effective handling of User/Technical Escalations Ensure Service Delivery as per agreed SLA and Availability Troubleshoot High Severity incidents, problem & provide proper RCA for all incidents Root cause analysis and Preventive maintenance Participate in Change management, assess Risk and Impact and implementation plan Take initiatives in learning, certifications & evaluating new Technology & Tools MIS customer report preparation on technology part Work & Drive OEM for the escalated tickets Driving Technical Knowledge Transfers & awareness session on best practices within team Supporting Organization operational Goals without penalties Supporting Organization on adhering to ISO process Adhere to all the policy and processes defined in client location Technical Operational Role: Maintain and Manage operation of GSDC and NDR and DR Storages System & Backup solution infrastructure Need to ensure to deliver services as per defined SLA and device availability

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

You will be working with a Mid-sized global IT Services firm as a Resource Management Leader. This role, based in Bangalore or Pune, will involve leading activities related to workforce planning, capacity management, resource utilization, and talent deployment to ensure efficient project execution and drive business growth. You will collaborate with leadership to align talent strategies with business needs, while also focusing on driving automation and data-driven decision-making. This is a global role within a mid-sized IT services company that is rapidly scaling up. Your key responsibilities will include strategizing and leading workforce planning, capacity management, and talent deployment. You will develop and implement resource management strategies in line with business goals, optimize workforce capacity, and drive data-driven workforce planning. Collaboration with leadership, HR, and L&D will be essential to align hiring, upskilling, and internal mobility efforts. Ensuring optimal resource utilization across multiple projects to enhance business efficiency will also be a key focus. Additionally, you will partner with HR, Talent Acquisition, and L&D to integrate hiring and upskilling initiatives, develop frameworks for internal mobility and succession planning, and align resource allocation with revenue goals by working closely with finance, sales, and delivery teams. Driving process automation to boost efficiency and reduce costs will be another critical aspect of this role. To be a strong fit for this position, you must possess an MBA from a reputable institute along with over 15 years of experience in workforce/resource management within the IT Services or Consulting industry. It is essential to have managed large-scale resource pools, preferably 2000+ employees, and demonstrate expertise in areas such as workforce forecasting, capacity planning, and talent deployment. Strong data analytics skills, stakeholder management skills, and experience advising senior executives are crucial. Moreover, experience in collaborating with teams across multiple geographies will be beneficial. If you are excited about this opportunity, please send us a cover note detailing your experience in resource management within the IT Services space, along with your updated CV and current CTC. Kindly note that applications lacking essential details like CTC, notice period, and location preferences may experience delays in processing.,

You will support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within your technical area of expertise. It is essential to provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintenance for ongoing BAU activities. Responsibilities: - Independently and in a team environment, perform Medium/highly complex assignments. - Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. - Responsible for network performance monitoring and able to lead troubleshooting complex network-related issues in a logical manner. - Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. - Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. - Collaborate with all Information Technology (IT) disciplines. - Create, maintain, and update documentation with the most relevant information. - Serve as an escalation resource during major incidents and outages as needed. - Perform other special projects and duties as assigned. - Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. - Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. - Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. - Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: - Bachelor's degree in computer science or related field; or equivalent work experience. - Minimum 4-7 years of relevant networking experience required. - Strong analytical and customer service abilities. - Ability to communicate and articulate technical information across various organizational levels. - Strong thought leadership abilities and a highly innovative problem solver. - Ability to coach and mentor experienced Network staff. Preferred Qualifications: - Working knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE - Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP - Cloud Networking - AWS, Azure - Network monitoring, NetFlow, capacity management - Packet Broker Gigamon - Packet capture and analysis - Gigastor, Wireshark - Automation & scripting About Our Company Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology,

Role & responsibilities: May create new solutions, leveraging and, where needed, adapting existing methods and procedures Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Participates in the action and strategic planning process that establishes annual objectives and goals for an organization Work closely with the planning coordinators from client side Responsible for delivery on all contracts/SLAs Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Work with Client planning coordinator with input on possible resolutions. Provide solutions to escalated issues and updates. This position would be responsible for the performance management of all employees reporting directly /indirectly under him/her. Serve as a resource for training and reporting of planning efficiencies, account/team/individuals statistical analysis and process improvement. Participate in client presentations, client calls, and quarterly business reviews to represent the planning department. Review process maps, scorecard and performance management plans to drive a structured approach to managing the team. What are we looking for? Lead a highly engaged team that drives data and insight lead resourcing with a fit to future workforce strategy Build and maintain effective client relationships in Planning. Understand their mission, vision and goals, changes, and improvements, and help them achieve these goals. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. Share Client objectives with planning teams to identify support opportunities and resolve conflicts. Ensure team outputs are compelling, accurate, relevant, and consistent. Enhance performance by improving processes and maximizing resources. Continuously expand industry, commercial, and business knowledge both internally and externally. 5-7+ years of experience in end-to-end Workforce management Strong sense of personal stake and urgency in day-to-day management. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Appetite for challenges; driving projects, improvement opportunities, maturity models Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill. Must demonstrate perceptive, thorough and decisive approach to problem solving. Shift timings for this role will be UK Shift.

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with, Genesis, NICE, Verint. Knowledge of call center operations and metrics. Certification in workforce management or related field.

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline//UG can also Apply Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Greetings from Black and White business solutions!! About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title: Workforce Management Service specialist /lead Qualification: Commerce Graduates Experience: 6-11 Years Must Have Skills: Workforce management Capacity planning Forecasting Customer Acquisition Strategy & Implementation Data Science Good to Have Skills: Ability to read, write, and communicate in English in a business setting. Roles and responsibilities Lead workforce planning initiatives in alignment with business requirements. Conduct capacity planning and forecasting to ensure optimal resource utilization. Design and implement customer acquisition strategies to drive business expansion. Partner with stakeholders across BPO, Healthcare, Retail, and BFSI sectors to deliver impactful solutions. Ensure operational excellence by driving process improvements and adopting best practices. In this role you would be an individual contributor and/or oversee a small work effort and/or team Develop and execute workforce management strategies that align with the company's operational needs and service level targets. Oversee forecasting processes, analyzing historical data and trends to accurately predict staffing needs and future workload demands. Manage scheduling activities, ensuring efficient allocation of resources while considering employee preferences, skills, and compliance with regulations. Location: Bangalore CTC Range: Upto 14 LPA(lakh per annum) Notice period: Immediate- 30 Days Shift Timings: UK Shift Mode of Interview: Virtual Mode of Work: Work from Office Mode of Hire: Permanent -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432479/WhatsApp @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

Position Purpose The Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, he/she manages the various releases within his/her scope. He/she intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience. He/she acts as an expert with the ITOps particularly on production and infrastructure requirements. Responsibilities Direct Responsibilities Providing technical and functional support to users: Managing incidents within the scope of reporting Guaranteeing the eradication of problems Ensuring the proper management of application access by following the recommendations applicable to its scope Implementing monitoring and supervise the applications technical and functional components: Implementing the system and parameters used to monitor its scope Monitoring the smooth implementation of processing according to the production plan Checking the functional and technical quality of the interfaces / transfers between applications Monitoring the condition of the applications technical components Checking the proper running of application backups and restoration Orchestrating and managing the various releases within his/her scope Creating and enriching the application document framework. Maintaining operating procedures: Providing analysis and measuring, analysing and improving the performance of the applications technical and functional components in order to improve the user experience Realising the technical integration of applications based on existing products and services in order to reduce implementation times Contributing Responsibilities Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediation Contributing to the construction of production dashboards and undertaking the actions defined for improving the service Technical & Behavioral Competencies Primary skillsets (mandatory): Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience. Operation Excellence on Redhat, Windows servers Vulnerability remediation for LINUX servers and Windows servers Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup Strong English communication skills. Secondary skill sets (good to have): Java middleware / Apache webserver Container Orchestration and deploying new applications using Dockers, Kubernetes cluster by using deployment, services, statefulset, daemonset etc. Automation of deployment, customization, upgrades and monitoring through DevOps tools Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management Experience working with ServiceNow Ticket Tool Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. Japanese proficiency would be appreciated. Proven working Experience with the Technology below: Script: YAML, Bash, Powershell Monitoring: Dynatrace Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Resilience Organizational skills Client focused Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage a project Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

As a member of the noon team, you will play a crucial role in managing the inventory cycle and ensuring optimal inventory health. Your responsibilities will include achieving and maintaining high in-stock rates, optimizing inventory placements to reduce last-mile costs, and driving the forecasting engine for designated categories. You will work closely with the S&OP team for inbound planning and capacity management across FCs, as well as drive automation for inventory planning. To excel in this role, you should hold a Bachelor's degree in Business Administration or a related field and have at least 2 years of relevant experience. Strong communication skills, problem-solving capabilities, and knowledge of analysis tools such as Microsoft Excel, Access, and SQL are essential. Experience in business process improvement, Lean/Six Sigma, and proficiency in English and Arabic languages are highly valued. The ability to work independently, take ownership of tasks, and exhibit proficiency in MS Office and presentation skills are also key requirements. Successful candidates at noon are individuals with high standards, a strong work ethic, and the ability to adapt and learn in a fast-paced environment. If you are someone who is resourceful, action-oriented, and willing to challenge the status quo, you may thrive in our dynamic and innovative work culture. Join us at noon and be part of a team that is dedicated to driving major missions forward and making a real impact in the consumer commerce landscape.,