208 Capacity Management Jobs - Page 9

Preferred candidate profile 5+ Years experience on Mainframe Performance and Capacity Complete reporting lifecycle which includes generating reports using TDS & SAS -MXG System monitoring and performing health-checks using various tools like RMF, Omegamon, SDSF Identifying any abnormalities in the system like high consumers, looping jobs or looping transactions Creating Monthly, Quarterly PCM report and presenting to the client Make code changes to automated jobs. Worked on Capacity planning for the LPAR decommission Identifying and analyzing system trends, workload, service class reports and finding its root cause Perform WLM changes based on changing workload behavior and demand Taking steps to avoid repeating Performance issues Supporting DR activities provided the PCM checkouts of the system performances Support during Major Projects, Datacenter Migration Projects Role & responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Key Responsibilities Reporting Develop and maintain regular WFM reports to provide insights into key performance indicators (KPIs), including adherence, occupancy, and service levels. Analyze data to identify trends, patterns, and areas for improvement. Prepare ad-hoc reports as requested by management. Ensure accuracy and timeliness of all reports distributed to stakeholders. Collaborate with other departments to gather data and ensure comprehensive reporting. Staffing Manage the scheduling process to ensure optimal staffing levels and meet business needs. Monitor real-time staffing levels and make adjustments as necessary. Forecast staffing needs based on historical data and anticipated call volumes. Coordinate with recruitment to address staffing gaps. Develop and implement strategies to improve workforce efficiency and productivity. Qualifications Education and Experience Bachelors degree in Business, Statistics, or a related field. 5 to 6 years of experience in workforce management, preferably in a call center environment. Proficiency in WFM software such as Aspect, Verint, or NICE Strong analytical skills and experience with data analysis tools like Excel, SQL, or Power BI. Excellent organizational and multitasking abilities. Strong written and verbal communication skills. Skills and Competencies Attention to detail and a high degree of accuracy in reporting and analysis. Ability to work under pressure and meet tight deadlines. Strong problem-solving skills and the ability to make data-driven decisions. Excellent team player with the ability to work independently.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development/Implementation team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Responsibilities include Work as the lead tools architect and be primarily responsible for the planning, design, implementation, and acceptance of enterprise IT tools that monitor and manage a vast infrastructure and applications landscape. Guide the individual tools teams for successful rollout of their tools and ensure the overall orchestration of the rollout to minimize disruption to client business. Partner with engineers, administrators, architects, developers, and project managers to plan and implement complex, technical monitoring solutions and architecture. Identify relevant data sources and sets to mine for client business needs, integrate with such data sources, and present the data in an actionable manner. Analyze data for trends and patterns and interpret data with a clear objective in mind. Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8-12 years of experience working as a Monitoring and Observability Tools Architect on complex projects. Familiarity with ITSM tools like ServiceNow, BMC would be a plus" to " Experience with ServiceNow implementation would be a plus. Rich experience in hands-on implementation/custom development in at least one of the leading monitoring and observability tools like Manage Engine, Dynatrace, Zabbix, or similar. (Mandatory) Minimum 6 years of experience in tools implementation and automation. Past experience of leading tools rollout programs involving multiple technologies/tools and integrations in at least one large landscape (>1000 nodes). At least 1 year of experience in visualization or dashboarding tools. Familiarity with patch & configuration management, capacity management tools like Bigfix, BMC, etc. Demonstrated ability to communicate both laterally and upwards to influence decisions and actions. Preferred Technical and Professional Experience Any bachelor's degree in a related technical field Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Configuration, fault, performance, availability, backup, and capacity management of all SOC Security devices. Configure, deploy, and maintain NGFW solutions to protect network infrastructure. Develop, implement, and manage security policies, rules, and access controls. Firewall rule additions to be performed daily following SAR process. Design and implement segmentation strategies using VLANs, zones, and security policies. Co-ordination with internal teams such as NOC for firewall rule base management and troubleshooting. Analyze firewall performance, troubleshoot issues, and optimize configurations. Participate in security architecture planning and integration of new devices in DC and DR. Policy/Rule Management and configuration optimization of security devices such as Firewalls etc. Periodic review the backup configuration and business continuity procedures to be followed in the event of Device failure. Maintain IP addressing schemes, routing information, routing tables, for the Device operations Service uptime assurance of all security devices. Open a case with device supplier in the event of hardware component or system failure or bugs. Work with SIEM, IDS/IPS, VPNs, and other security solutions for comprehensive protection. Technical Expertise: Strong experience with NGFW like Fortinet & Check Point. Proficiency in firewall rule configuration, VPNs, NAT, threat prevention, upgradation and URL filtering etc. Understanding of networking protocols (TCP/IP, DNS, BGP, OSPF, etc.).

Role & responsibilities Hands on experience as power bi Architect. Hands on Power bi. Hands on DAX and Data Modelling. Performance optimization is must we are looking. Capacity management and workspace configuration is must. Excellent in communications. Good to have external tools like DAX Studio, Tabular editor, ALM Toolkit. Good to have git integration in Power bi, Power bi embedded analytics. Preferred candidate profile 10 + years experience in power bi and atleast 2+ years of experience in architect role. Team handling and also individual role. who can join Immediate to 10 days Interested candidate can share there resume to saimanoj.kumar@valuelabs.com

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Role & responsibilities Review staffing demand requests and generate capacity to enable effective staffing on projects based on client needs, scope of work, skills, prior experience, and employee availability. Ensure that all process and quality guidelines are met, and compliance checks are performed while identifying and assigning professionals to work requests. Manage the schedules of business professionals through timely update of bookings in the schedule management tool to ensure accurate projection of employee productivity and availability. Monitor and resolve ongoing over-bookings and staffing conflicts. Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods. Publish effective reports and dashboards to monitor, analyze and report against key KPIs. Preferred candidate profile Graduate in any workstream, with good academic record. 0 1 years of post-qualification work experience in a reputed organization in any domain/industry. Freshers from reputed colleges, that display the required aptitude, confidence, appetite for data and strong inter-personal communication skills can be considered for this role. Excellent interpersonal and communication skills. Ability to follow processes and complete assigned tasks with quality. Good knowledge of MS Excel will be preferred. pls share this opportunity with your friends and colleagues who are in looking for job.

A synopsis of a Transportation Specialist role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations. Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment. Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise. Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery. In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders) Maintain high-standards of quality and productivity standards in all transactions or conversations Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data. Work within various time constraints to meet critical business needs The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions Please Note: Currently as per requirement the team will start with core night shift and as the process expands candidates should be flexible to operate in 24x7 shifts - Basic qualifications: - Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate - 0-5 years of experience in customer support/operations support - Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) - Experience with Excel