Change Manager

Role Overview: As a Change Manager at UST, your role involves ensuring that all IT changes across Clients technology landscape are implemented in a controlled, secure, and compliant manner, minimizing risk and disruption to business operations. You will be responsible for governing the end-to-end lifecycle of change management, working closely with Release, Problem, and Incident Management functions to uphold service stability and operational excellence. Key Responsibilities: - Own and manage the Change Management lifecycle (Standard, Normal, and Emergency changes). - Review, assess, and authorize change requests for risk, impact, readiness, and compliance before implementation. - Chair Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings for timely decision-making. - Maintain and publish the Forward Schedule of Change (FSC) to prevent conflicts and minimize downtime. - Ensure all changes adhere to defined policies, workflows, and documentation standards within the ITSM platform. - Monitor and track unauthorized changes, failed changes, and change success rates, driving corrective actions. - Conduct Post Implementation Reviews (PIRs) for high-risk or failed changes to capture lessons learned. - Collaborate with Release, Problem, and Availability teams to maintain operational stability and service continuity. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, or related field. - 7-10 years of overall IT experience with at least 5+ years in Change Management. - Certifications required: ITIL v4 Intermediate or Managing Professional (mandatory), COBIT, ISO 20000 Lead Implementer, or equivalent (preferred), Six Sigma Yellow/Green Belt (desirable). Additional Details: UST is a global digital transformation solutions provider that partners with clients from design to operation, embedding innovation and agility into their organizations. With over 30,000 employees in 30 countries, UST aims to make a real impact through transformation, touching billions of lives in the process. Role Overview: As a Change Manager at UST, your role involves ensuring that all IT changes across Clients technology landscape are implemented in a controlled, secure, and compliant manner, minimizing risk and disruption to business operations. You will be responsible for governing the end-to-end lifecycle of change management, working closely with Release, Problem, and Incident Management functions to uphold service stability and operational excellence. Key Responsibilities: - Own and manage the Change Management lifecycle (Standard, Normal, and Emergency changes). - Review, assess, and authorize change requests for risk, impact, readiness, and compliance before implementation. - Chair Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings for timely decision-making. - Maintain and publish the Forward Schedule of Change (FSC) to prevent conflicts and minimize downtime. - Ensure all changes adhere to defined policies, workflows, and documentation standards within the ITSM platform. - Monitor and track unauthorized changes, failed changes, and change success rates, driving corrective actions. - Conduct Post Implementation Reviews (PIRs) for high-risk or failed changes to capture lessons learned. - Collaborate with Release, Problem, and Availability teams to maintain operational stability and service continuity. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, or related field. - 7-10 years of overall IT experience with at least 5+ years in Change Management. - Certifications required: ITIL v4 Intermediate or Managing Professional (mandatory), COBIT, ISO 20000 Lead Implementer, or equivalent (preferred), Six Sigma Yellow/Green Belt (desirable). Additional Details: UST is a global digital transformation solutions provider that partners with clients from design to operation, embedding innovation and agility into their organizations. With over 30,000 employees in 30 countries, UST aims to make a real impact through transformation, touching billions of lives in the process.