Business Operations Lead

• Partner with the CEO to execute business strategies and drive organizational objectives.
  
• Manage schedules, track deliverables, and ensure timely completion of leadership initiatives.
  
• Provide executive-level briefs and data summaries to support informed decision-making.
  
• Handle confidential information and communication with the highest level of discretion.
  

• Supervise daily operations to ensure consistency and efficiency across departments.
  
• Implement and refine SOPs to enhance productivity and operational standards.
  
• Work with HR, IT, and Delivery teams to streamline internal processes and remove bottlenecks.
  
• Maintain process documentation and ensure accuracy across all operational records.
  

• Monitor project plans, timelines, and deliverables to ensure successful completion.
  
• Coordinate resources and cross-team collaboration for smooth execution.
  
• Identify project risks early and implement effective mitigation plans.
  
• Present project summaries and progress insights to the leadership team.
  

• Coordinate with the Finance team to manage budgets, expenses, and receivables.
  
• Validate transactions and ensure compliance with financial policies.
  
• Support cost optimization and assist in preparing forecasts and financial summaries.
  
• Maintain organized records of all financial approvals and documentation.
  

• Serve as a communication bridge between leadership and all departments to ensure alignment on priorities.
  
• Drive ownership and timely completion of departmental tasks and initiatives.
  
• Facilitate coordination between teams to achieve business objectives.
  
• Ensure teams follow all company policies and regulatory standards.
  

• Partner with Sales and Marketing teams to evaluate campaign and lead-generation performance.
  
• Track revenue growth, sales pipeline progress, and other key performance metrics.
  
• Align marketing and sales activities with overall business goals.
  
• Provide insights to enhance customer acquisition and engagement strategies.
  

• Develop comprehensive reports on operational, financial, and project performance.
  
• Analyze business metrics to identify areas for process and financial improvement.
  
• Provide actionable insights and recommendations for strategic growth.
  
• Maintain dashboards and performance tools for leadership review and planning.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related discipline.
  
• 5–7 years of experience in business operations, preferably within IT or software services.
  
• Strong leadership, organizational, and problem-solving skills.
  
• Proficiency in MS Office Suite and modern project management tools.
  
• Excellent communication, analytical, and multitasking abilities.
  

• Proven experience in process improvement, budgeting, and operational audits.
  
• Exposure to IT or software development environments.
  
• Strong business writing and presentation capabilities.
  
• Ability to manage stakeholders effectively and lead cross-functional initiatives.

Benefits

• Competitive entry-level salary and performance-based bonuses.
  
• Health insurance and other employee benefits.
  
• Opportunities for professional development and career growth.
  

• Day shift
  
• Monday to Friday