Business Intelligence Manager

About Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website-www.concentrix.com

Role - Business Intelligence

Location - PAN INDIA

Experience: 4- 7 Years

Mode of Work - Remote

Shift - Night Shift (5:30pm IST to 2:30am IST)

Notice Period: Immediate to 15 Days max

JD

Mandate skills-

• Min 3+years experience
• Strong knowledge of BI tools (

  Power BI

  and Tableau)
• Experience in Excel
• Knowledge in SQL and data modeling concepts.

Key Responsibilities

• Team Leadership & Management

• Supervise, mentor, and develop BI analysts and specialists.

• Assign tasks, monitor performance, and ensure timely delivery of reports and dashboards.

• Foster a culture of continuous learning and improvement within the BI team.

• Data Strategy & Analytics

• Oversee the development and maintenance of BI solutions (dashboards, reports, KPIs).

• Ensure data accuracy, consistency, and reliability across all BI outputs.

• Work with stakeholders to understand business requirements and translate them into BI solutions.

• Monitor industry trends and best practices in BI and analytics.

• Collaboration & Stakeholder Management

• Partner with business leaders, operations, finance, and other teams to identify reporting needs.

• Provide actionable insights and recommendations to support decision-making.

• Act as a point of escalation for BI-related issues or requests.

• System & Process Management

• Oversee BI tools and platforms, ensuring proper usage, optimization, and troubleshooting.

• Ensure compliance with data governance, security, and privacy standards.

• Drive automation and process improvements in reporting and data management.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field (Master’s degree is a plus).

• Proven experience in Business Intelligence, Data Analytics, or a related field.

• Prior experience in a supervisory or team lead role.

• Strong knowledge of BI tools (e.g., Power BI, Tableau, Qlik, Looker, etc.).

• Proficiency in SQL and data modeling concepts.

• Excellent analytical, problem-solving, and communication skills.

• Ability to manage multiple priorities and deliver results under tight deadlines.

Key Competencies

• Leadership and people management

• Analytical and critical thinking

• Strong business acumen

• Technical expertise in BI and data visualization

• Effective communication and stakeholder engagement

• Continuous improvement mindset

Note - Interested candidate can share CV on Vivek.kaul@concentrix.com