Business Development Executive

Job Title: Business Development Executive- IT Service Sales (US & Europe Market)

About the Role

We are looking for a dynamic and results-driven Sales Specialist to join our IT services team. The ideal candidate will have a strong background in selling custom software development services, proven experience in lead generation, cold calling, and managing end-to-end sales cycles. Experience handling clients from the US and Europe markets is a must.

Roles & Responsibilities

• Close Lead from all sources into successful sales
• Customer (end-user) and buyer/partner profiling (post purchase) and engagement
• Improve Product Adoption & Usage in the end-user customer account
• Improve customer retention and prevent customer churn
• Capture demand/lead/inquiries from any/all source (Web Lead Form, Microsoft AppSource, Direct mail Inquiries, existing customers, partners and outbound etc)
• Lead Evaluation & Qualification as per defined criteria
• Lead Profiling and Establishing the persona as user/buyer/influencer for enabling specific targeting and effective conversation
• Lead Record Update in internal Microsoft CRM Accurate information of all fields that help build user/buyer/influencer persona and capture relevant demographics details
• Lead Nurture and Lead Life Cycle Management with engagement history on CRM
• Improve Lead Conversion and take proactive efforts to continuously improve lead conversion rate
• End-to-end Product Demo and Query Management in Sales Discussion
• Manage Product Licensing Trial, Issuance and any issues pertaining to it
• Upselling and cross-selling at point of sale
• Co-ordinate with Internal Sales, Marketing, Product & Finance team as required for efficient functioning
• Pricing Management and Negotiation
• Sales Closure

Preferred candidate profile

• 1-4 years in Enterprise IT Sales with min 1-4 years in IT products and/or Solutions and/or Service sales
• Familiarization and understanding of CRM and ERP technologies will be useful
• Experience in Solution Selling
• High degree of proficiency in selling virtually and/or over calls and/or emails
• Experience of selling through products and/or solution demos
• Experience in selling to companies in North America and/or UK from India/offshore is a must and non-negotiable requirement
• Excellent communication, negotiation, and interpersonal skills.
• Familiarity with CRM tools (HubSpot, Zoho, Salesforce, etc.) is a plus.