Job
Description
About Us Craft Group is a global leader in designing and manufacturing thermal systems, refrigeration equipment, and custom-engineered components. With facilities across the U.S., Mexico, and Asia, we are scaling rapidly, and we’re looking for innovative minds to help us streamline our internal operations using automation and AI. The Opportunity We’re seeking a Business Automation & AI Integration Specialist to lead company-wide process improvement through automation, workflow digitization, and AI-based enhancements. This is a high-impact, cross-functional role reporting directly to senior leadership. You will work with tools like Zoho (Creator, Flow, CRM, Books), SAP, Google Workspace, Microsoft 365, ZAPIER and OpenAI/GPT, and other tools to eliminate manual work, enhance data flow, and improve decision-making speed across departments. Key Responsibilities Audit and map internal processes across departments (sales, production, HR, finance, QA, procurement, Engineering, and production.) Design and implement automation workflows using Zoho Flow , Zoho Creator , Microsoft Power Automate , or similar tools. Integrate Zoho , SAP , Google Workspace , and Microsoft tools into a connected workflow ecosystem Build AI-driven tools and scripts to automate reporting, document generation, task delegation, and more Collaborate with leadership to identify key bottlenecks and digitization opportunities Provide training and documentation for team adoption Manage internal project timelines and rollout schedules Ensure data security, compliance, and access control best practices across systems. Key Tools You Should Know Zoho Creator, Flow, CRM, Books, SAP, AiTools, Zappier SAP (basic understanding of workflows and data structure) Google Workspace (Apps Script a bonus) Microsoft Power Automate, Power BI, SharePoint Zapier, Make.com, or similar low-code automation tools OpenAI/ChatGPT APIs or AI-driven process tools (e.g., OCR, chatbot, auto-tagging). Required Qualifications 5–7 years of experience in business automation, digital transformation, or systems integration Proven ability to design and deploy cross-platform automation systems Hands-on experience with Zoho (especially Creator or Flow) Working knowledge of SAP workflows and integrations Experience with Google Apps Script and/or Microsoft automation tools Familiarity with using AI tools or APIs for productivity or process optimization Strong project management and documentation skills Excellent written and spoken English. Nice to Have Experience in a manufacturing or engineering environment RPA experience (UiPath, Automation Anywhere) Lean Six Sigma or process improvement certification Experience with SQL or basic backend logic (for data handling) Key Performance Indicators (KPIs) To ensure impact, we’ll measure success through these KPIs: # of Manual Processes Automated 7+ workflows automated within first 90 days Process Time Savings Achieve 25–40% time reduction on targeted processes within 6 months Adoption Rate of New Systems 80%+ user adoption of new tools/processes across relevant teams Error Reduction At least 50% reduction in errors or rework in automated workflows Cross-System Integrations Completed 3+ key integrations between Zoho, SAP, Google Drive, and Microsoft tools AI Tools Deployed Internally 2–3 internal AI-based tools rolled out (e.g., auto-reporting, smart forms) in 6 months Department Satisfaction Score Internal stakeholder rating of 8/10 or higher on automation support surveys What We Offer Competitive salary based on experience ($1,200.00) Full remote flexibility - PST TIME ZONE (some overlap with California time zone preferred) Performance bonuses tied to automation impact and KPIs Opportunity to work with senior leadership and directly influence the company’s digital evolution Long-term growth opportunities into Head of Digital Systems or Global IT roles Our Purpose "Why" We ignite the spark of creativity, transforming ideas into reality. We empower organizations to engineer innovative solutions that improve quality of life and lead to a better future for all. In our journey, we create positive lasting memories in all that we do. How we do it "How" We ignite the spark of creativity, transforming ideas into reality by cultivating a culture of listening, learning, and teaching, which produces a highly engaged workforce who live by our company’s values every day. Our Mission "What" Our mission is to be a trusted partner, working alongside our customers to deliver unique, high-value, sustainable integrated products that enable them to bring ideas to life. Do You Align with Our Values? Please, only consider employment with Craft Group if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. Doing the right thing. Create positive, lasting memories, and relationships. Creating a better tomorrow. Commitment to family, friendship, and communities we serve. Nurturing individual growth as the building blocks of organizational success. Grow and secure the financial well being of Craft. Apply Now! Show more Show less
