Business Analyst

Role Overview:

Our client is seeking a Business Analyst to join our Client Solutions team. This role is critical in ensuring that client requirements are accurately captured, translated into functional/technical specifications, and successfully delivered through our SaaS platform and APIs. You will also handle customer data requests and analysis, ensuring clients have the insights and data access they need to maximize value from the platform.

Key Responsibilities:

Client Engagement & Requirement Gathering:

• Conduct discovery workshops with clients to understand business processes,

pain points, and integration needs.

• Document detailed business requirements, user stories, and acceptance criteria.
• Translate business needs into functional and technical specifications for

implementation teams.

Solution Design & Documentation

○ Map client workflows to platform capabilities and identify gaps.

○ Collaborate with Solution Specialists and Engineers to design API-driven

solutions.

○ Create BRDs, FRDs, process flows, and data mapping documents.

Customer Data Requests & Analysis

○ Handle client requests for data extracts, reports, and dashboards in alignment

with platform capabilities.

○ Perform data validation, reconciliation, and quality checks to ensure accuracy

before delivery.

○ Analyze customer data to identify trends, usage patterns, and actionable insights.

○ Partner with clients to define KPIs and reporting requirements, ensuring

alignment with business goals.

○ Work with internal teams to automate recurring data requests where possible.

Project Support & Delivery

○ Support project managers in defining scope, timelines, and deliverables.

○ Act as the liaison between client stakeholders and internal technical teams.

○ Validate solutions through UAT planning, test case creation, and defect triage.

Cross-functional Collaboration

○ Partner with Product Management to provide client feedback for roadmap

planning.

○ Work with Customer Success to ensure smooth handover post-implementation.

○ Support pre-sales teams with solution scoping and proposal inputs when

required.

Must-Have:

● Bachelor’s degree in Business, Information Systems, or related field.

● 3+ years of experience as a Business Analyst in SaaS, enterprise software, or consulting

● Strong understanding of API-driven platforms, data flows, and system integrations.

● Experience handling customer data requests, reporting, and analysis.

● Familiarity with tools like JIRA, Confluence, Lucidchart, Miro.

● Exposure to SQL or BI tools (Tableau, Power BI, Looker, etc.) for data analysis.

● Knowledge of cloud platforms (AWS, Azure, GCP).

● Prior experience in client-facing consulting roles.