Branch Manager City Head

As a Sales Manager at Standard Chartered, your role is to maximize sales performance to achieve given revenue targets of the branch and zone through liability products such as Current, Savings, and Term deposits, wealth management products, and asset-related products including secured and unsecured options. Your responsibilities include: - Ensuring effective Relationship Management by monitoring the movement of the top customers of the branch, devising and implementing a customer acquisition and retention program, and improving product per customer holding - Devising strategies to counter competition and maximize market share in the Catchment area of the branch through below the line activities and promotions - Providing support for new product launches and championing new sales initiatives - Collaborating with the Segment to facilitate up-streaming of customers - Ensuring employees are adequately trained on all products, processes, and services to facilitate first-time resolution, minimize rejections, and customer complaints - Monitoring customer satisfaction survey ratings, net promoter score, or any other feedback ratings taken from customers and ensuring continuous improvement if below benchmark, sustaining and enhancing quality service - Monitoring and tracking transaction volumes and ensuring effective transaction migration to alternate channels of banking - Ensuring PFM, teller, and service managers" productivity are at optimum levels - Being aware of the bank's Mis-selling & Sales Policies and ensuring adherence at all times In terms of revenue and cost management, you will lead revenue generation and profitable growth by focusing on: - Improved deposit mix comprising Current and Savings accounts - Waiver tracking and management - Non-funds based income - Managing costs within budgets Additionally, as a Sales Manager, you will be responsible for operations and compliance, people management, segment ownership, and risk management. You will also be accountable for premises management in areas of merchandising, housekeeping, store management, and overall branch upkeep and maintenance. Qualifications required for this role include: - Graduate/Post Graduate - At least 7-8 years of overall experience with sound banking knowledge in all aspects of general banking, retail operations, credit operations, deposit and lending products, and inspection and audit requirements - Leadership skills, communication skills, relationship building skills, competitive awareness, and benchmarking - Customer orientation and business focus Join Standard Chartered, an international bank with a purpose to drive commerce and prosperity through unique diversity. Be part of a culture that values difference, advocates inclusion, and celebrates talents to make a positive difference. Explore various benefits including core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning culture, and more. If you are ready to work for a bank that is here for good and encourages growth and innovation, we want to hear from you.,