10.0 - 15.0 years

25 - 30 Lacs

Chennai

Work from Office

Role & responsibilities Act as the primary point of contact for the BFSI client, building strong, trust-based relationships with key stakeholders. Collaborate with the client to identify areas for improvement in the life insurance and deposit customer journey , from onboarding to servicing and retention. Explore and evaluate emerging technologies , digital tools, and fintech partnerships that can elevate customer experience and operational efficiency. Translate client needs into actionable business proposals, coordinating with internal tech, product, and customer service teams to deliver customized solutions. Conduct regular strategic review meetings with clients to discuss KPIs, innovation roadmaps, and enhancement opportunities. Stay updated on industry trends , regulatory changes, and competitive benchmarks in the BFSI and fintech space. Support the design and implementation of customer-centric digital experiences such as self-service portals, mobile apps, and omnichannel engagement tools. Track and report on client satisfaction , feedback, and project delivery milestones. Preferred candidate profile Bachelors degree in Business, Finance, Technology, or related field; MBA preferred. 10–15 years of experience, preferably in client-facing roles within BFSI or financial technology companies. Proven track record in client management , product enhancement, and digital transformation initiatives. Strong understanding of deposit products , compliance requirements, and customer lifecycle management. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively across cross-functional teams, including product, tech, and customer service.

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