BI Developer

OSP India, now part of one.O.

OSP India - Hyderabad Private Limited takes a significant step forward in its evolution by becoming part of Otto Group one.O, the new central, high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics, combining experience, technology, and a global vision to lead the digital future.

Mission

provide customer-contact data analysis and automate customer-contact processes

Aftersales Customer Experience (CX) data

About the Team – CURL

CURL team

• Designing and maintaining

  data pipelines

  (e.g., from Amazon Connect) to our

  BI data warehouse

  .

• Modeling and visualizing

  data through

  Power BI dashboards

  to support decision-making on customer-contact processes, service portfolios, and tooling.
• Developing and maintaining

  tools for business departments

  to audit and manage

  special payment handling

  by call center agents.
• Collaborating with other teams to

  automate aftersales customer-contact processes

  using

  end-to-end automation

  and

  AI/GenAI technologies

  .

Key Responsibilities

• Develop and maintain

  ETL pipelines

  to process and integrate customer-contact data (e.g., call center, CRM, ticketing systems).
• Ensure

  data quality, accuracy, and consistency

  across all aftersales CX datasets.
• Create and enhance

  Power BI dashboards and data models

  to support reporting, analytics, and operational insights.
• Collaborate with data scientists, automation engineers, and business stakeholders to identify

  automation opportunities

  in customer-contact workflows.
• Contribute to the design and implementation of

  (Gen)AI-driven process automation

  for customer-contact handling and aftersales support.
• Support

  auditing and compliance processes

  , including tools for payment verification and exception handling.
• Continuously

  optimize data architecture

  and

  streamline workflows

  for scalability and performance.

Qualifications & Skills

Essential:

• 5–8 years of professional experience as a BI Developer

  , preferably in a data-driven customer service or aftersales environment.
• Degree in

  Computer Science, Data Engineering, Business Analytics, or related field

  .
• Strong experience with

  data pipelines, ETL tools, and BI platforms

  (e.g., Power BI, Azure Data Factory, AWS services).
• Solid understanding of

  data modeling, SQL

  , and

  data warehouse concepts

  .
• Experience with

  Python, SQL, or related scripting languages

  for data transformation.
• Ability to interpret complex datasets and translate insights into actionable business recommendations.

Preferred:

• Familiarity with

  Amazon Connect

  or other customer contact center platforms.
• Experience with

  process automation tools

  (e.g., UiPath, Power Automate, or custom workflow automation).
• Exposure to

  AI/GenAI-based automation solutions

  (e.g., chatbots, language models, voice analysis).
• Understanding of

  Aftersales or Customer Service operations

  in large organizations.

Soft Skills

• Analytical and structured problem-solving mindset.
• Strong communication and stakeholder management skills.
• Team-oriented, proactive, and able to work in cross-functional environments.
• Curiosity and drive to continuously improve processes and tools.

What We Offer

• Opportunity to shape the future of

  data-driven customer contact

  and

  automation in aftersales

  .
• Collaboration with experts across data engineering, AI, and customer experience domains.
• Modern tech stack and flexible working environment.
• Continuous learning and professional development opportunities.

Benefits

• Flexible Working Hours: Support for work-life balance through adaptable scheduling.
• Comprehensive Medical Insurance: Coverage for employees and families, ensuring access to quality healthcare.
• Hybrid Work Model: Blend of in-office collaboration and remote work opportunities, with four days a week in the office.