Associate - Process and Program Excellence

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Are you an exceptionally organized and detail-oriented individual passionate about helping teams succeed? Freshworks is looking for an entry-level Associate Program Manager to be the operational backbone of our dynamic Business Development (BD) organization in Chennai. In this role, you will not be selling directly; instead, you will be empowering our team of Business Development Representatives (BDRs) by running programs that boost their performance and efficiency. You will coordinate everything from sales campaigns and training schedules to team reporting and incentive programs. This is a perfect starting point for a career in Sales Operations, Enablement, or Program Management within a fast-growing global tech company.

Roles & Responsibilities

• Program & Campaign Coordination:

• Onboarding & Training Support:

• Meeting & Event Logistics:

• Reporting & Data Tracking:

• Process & Documentation:

• Tools & Resource Management:

Qualifications

Required:

• Education:

• Experience:

• Organizational Skills:

• Communication:

• Tech Proficiency:

• Location:

Preferred:

• Internship Experience:

• Project Coordination:

• CRM Familiarity:

Skill Inventory

Organizational & Planning Skills

• Project Coordination:

• Attention to Detail:

• Data Entry & Tracking:

• Event Logistics:

Communication & Collaboration Skills

• Clear Communication:

• Teamwork & Support Mindset:

• Stakeholder Coordination:

Professional Attributes

• Proactive & Takes Initiative:

• Problem-Solving:

• Process-Oriented:

• Reliability & Accountability:

• Coachability:

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.