Associate Director Human Resources

Role Overview:

This role will ensure seamless management of the end-to-end employee lifecycle, strategic workforce planning, global compliance, and the implementation of data-driven HR practices. The ideal candidate will bring strong operational excellence, strategic foresight, and high-performing, compliant, and engaged workforce.

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Key Responsibilities:

1. Employee Lifecycle Management

● Oversee all stages of the employee journey — from pre-onboarding, Pre & Post BGV, onboarding, Exit etc

● Ensure consistent adherence to processes and maintain TAT.

2. Payroll & Benefits Administration

● Execute & Supervise end-to-end payroll processing ensuring accuracy, timeliness, and compliance for India & International Geographies like LATAM, MENA, APAC, etc across all entities of Gupshup

● Design competitive and compliant compensation and benefits structures aligned with business goals.

3. Compliance & Audit

● Ensure adherence to all labor laws, employment regulations, and global statutory requirements.

● Partner with internal and external auditors for periodic HR audits and risk mitigation.

4. Performance Management & Development

● Drive an effective performance management framework linked to business outcomes.

● Facilitate talent calibration, succession planning, and leadership development initiatives.

5. Employee Relations

● Foster a culture of trust, transparency, and accountability through effective employee relations strategies.

● Lead conflict resolution, grievance redressal, and engagement interventions.

● Manage difficult exit conversations with empathy.

6. Global Workforce Management

● Oversee international HR operations ensuring compliance with local labor laws and practices.

● Lead initiatives for workforce planning, mobility, and localization of HR policies across regions.

7. HRMS & Automation

● Drive digital transformation in HR through process automation, self-service tools, and system integration.

● Partner with technology teams to ensure data accuracy, security, and analytics-driven decision-making.

8. Policy, Process & Workflow Management

● Design, update, and govern HR policies, SOPs, and workflows aligned to organizational goals.

● Promote process efficiency and scalability across the HR function.

9. Dashboarding & Analytics

● Develop HR dashboards to provide insights on headcount, attrition, joining etc.

● Leverage analytics to create business impact and predict workforce trends.

10. Statutory Filing & Reporting

● Ensure timely and accurate submission of all statutory filings across multiple jurisdictions.

● Maintain complete documentation for compliance, audits, and management reviews.

Qualifications & Experience:

● Education: MBA or Master’s degree in Human Resources or related field.

● Experience: 12–18 years of progressive HR leadership experience, with at least 5 years in a senior management or global HR role.