Job
Description
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Vice President - Banking Operations The role of a Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency. In this role, you will: Own end-to-end client service delivery and P&L Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability Follow a structured road map to tackle bigger leadership roles for the vertical Own the way in implementing new technologies in operations and display a strong executive presence Responsibilities Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell Collaborate and work with Genpact’ s global business and functional leaders to build and commercialize existing and new product offerings Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations Lead global operations to achieve and exceed P&L expectations Use lean six sigma framework to drive continuous performance improvement Implement appropriate mechanisms to identify , understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps. Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective Effectively engage with customers to understand and address customer pain points Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team Align to customer goals and deliver on commitments consistently Foresee risks, be proactive and predictive while developing mitigation plans Build impactful customer relationship ; improve Net Promoter Score. maintain existing book of business, and drive revenue growth. Qualifications and Experience Minimum qualifications Understanding of Banking, Financial services Industry with excellent knowledge retail banking operations from a service providers standpoint. Demonstrate domain as well as technical understanding of the principles of Banking Operations - Disputes; Chargebacks; Pre/Post Arbitration; Accounts Maintenance and Servicing ; Currency Transaction reporting and Client Onboarding and Maintenance . This includes, extensive and in depth knowledge of regulations which impact banks in areas relating to regulatory requirement . Proficiency in data analysis and presentation, utilizing tools such as EXCEL, SQL, MS office or statistical tools. Support and Lead MBRs/QBRs with thought leadership and present growth opportunities in the forums. Excellent operating skills- People management, Client management and managing basic hygiene operations Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus P&L Owner of the Business & operate the Business as per Operating Plans Work closely with Practice to evangelize scalable solutions in the Banking Ops domain & strengthen the value proposition. Independently work to resolve discrepancies with clients and departments or individuals throughout the firm. Establishing goals, analyzing growth and providing accurate /complete submission of required progress reports, forecast , and status of opportunity within Operations . Ability to manage through indirect authority and matrixed organization structures. Strong negotiation, facilitation and influencing and consensus building skills Exception al verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization Ability to work with all levels of the organization The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities Leverage lean six sigma framework to drive continuous performance improvement Implement appropriate mechanisms to identify , understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps Proactively understand Clients’ business need and propose appropriate solutions . Manage engagement staffing levels to deliver client expectation Computer Engineering graduates / Graduates with experience in sales/commercial/finance in multinational organization MBAs from Tier 1 B -Schools with experience in Management/Operational consulting Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Vice President Primary Location India-Noida Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 5, 2025, 7:57:31 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
