1078 Arbitration Jobs

DESCRIPTION Amazon's Selling Partner Identity Verification (SPIV) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. ‘In-Person Investigation (IPI)’ process that provides partner teams the flexibility to verify customer information for multiple use cases and action types, and vends ground truth data to 1) train risk models that detect identity and payment instrument abuse, 2) provide legally defensible evidence to deny disbursement to bad actors and support arbitration, 3) detect bad actors exploiting dormancy and 4) support SPS teams in escalations and deep dives. This team lives within the SPIV organization which believes in solving problems, taking on every challenge and identifying the camouflaged bad actors with an exceptional amount of pride. Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. We execute this through In-Person Investigations (IPI) and we believe in holistic review of accounts which includes registration exploits, listings abuse, counterfeit, product review abuse, fraudulent MO's, relations, ownership transfer, drop shipping, external identity verification tools. We are looking for a strong group of people specializing in video verification, supply chain, document investigations and risk management. Key job responsibilities 1. Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas. 3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience. 4. Communicates to business leaders on pre-defined guidelines with data and resolves issues with limited guidance. 5. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals. 6. Adheres to set targets on productivity and quality. 7. Manages escalations on routine and predefined tasks with minimal supervision. 8. Learns new tools / SOPs / processes with minimal supervision. BASIC QUALIFICATIONS Graduate of a Bachelor’s degree. Should have a minimum of 12 months tenure as an L4 IC in Risk Investigations team. Willingness to work in rotational shifts Fluency in English and Arabic language (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses Leverages team knowledge across several specialty areas to help resolve recurring seller issues Demonstrate the ability to self-manage on priority tasks and objectives Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome. Attention to details and deep dive skills PREFERRED QUALIFICATIONS Experience in conducting In-person Verification/RA/AP/PQ investigations is an advantage. Experience working in relevant industries such as seller experience, Investigations, Risk management, etc. Proficiency in HI/AR/TR/DE/FR/IT/ES is advantageous. Knowledge of Microsoft Office products and applications (esp. MS Excel, Word, Outlook). Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Title: Legal Manager – Corporate Litigation Location: Gurgaon, Sector 83 Type: Full-Time Department: Legal Job Summary: We are seeking a dynamic and detail-oriented Legal Manager – Corporate Litigation to join our legal team. The ideal candidate will be experienced in handling corporate legal disputes, court and arbitration proceedings, and offering strategic legal counsel. This position requires strong litigation expertise, sharp analytical thinking, and an in-depth understanding of corporate and commercial law. Key Responsibilities: Manage all phases of corporate litigation including pre-litigation strategy, pleadings, discovery, trials, and appeals. Represent the company in civil, commercial, and regulatory proceedings . Liaise with external counsel to define litigation strategies and manage ongoing cases. Draft and review legal documents such as petitions, replies, motions, and settlement agreements . Identify legal risks and develop appropriate mitigation strategies. Advise internal departments on legal matters and dispute resolutions. Stay abreast of legal developments, industry regulations, and relevant court decisions. Prepare concise legal reports and recommendations for senior leadership. Qualifications: Bachelor's degree in Law ( LL.B. ) is mandatory; LL.M. preferred. Minimum 5 years of experience in litigation, preferably in a corporate legal environment . Sound knowledge of civil, corporate, and commercial law . Strong skills in legal drafting, communication, and negotiation. Ability to manage multiple cases and meet tight deadlines. Interested candidates may send their updated resumes to: dhanalakshmi@ideationip.com Note: Candidates with prior corporate litigation experience are preferred. This position is preferably open to male candidates due to role-specific requirements. Job Type: Full-time Pay: From ₹420,000.00 per year Work Location: In person Application Deadline: 06/08/2025 Expected Start Date: 15/08/2025

Collection Controller ROLE DESCRIPTION SUMMARY The Collection Controller is responsible for managing outstanding customer receivables, ensuring timely payments, and resolving any issues related to collections. Guided by the company’s credit & collection policy and procedures, this position is key to maintaining compliance while reducing overdue balances and minimising credit risk. The role requires a balance of effective debt recovery strategies, credit risk assessment, and fostering constructive relationships with customers and internal teams. PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Track customer receivable levels regularly and develop and implement effective collection strategies to manage overdue balances Analyse customer accounts, contact customers to collect outstanding amounts using designated dunning tools, and respond to inquiries to resolve collection-related issues professionally Manage the dunning process for customers in scope, escalating complex cases to the Collections Manager and SES leadership team, including the involvement of collection agencies, credit insurer or outside counsel when necessary Prepare for customer discussions and support the negotiation of payment plans, ensuring compliance with SES’s credit & collection policy Perform account reconciliations, recommend necessary account adjustments, post journal entries, and ensure accurate record-keeping Assist with collection-related matters during internal and external audits and collaborate with the Legal team on court or arbitration cases, providing all required documentation and analysis Execute actions related to account suspensions, terminations, or write-offs of irrecoverable receivables, ensuring proper analysis, documentation, and reporting for audits and legal purposes Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information COMPETENCIES Exceptional communication abilities and interpersonal skills (verbal and written), with the capacity to build strong relationships and engage effectively with diverse stakeholders Self-motivated and highly organised, with the ability to manage and prioritise multiple tasks effectively in a fast-paced environment Proven ability to work effectively within a multi-cultural team and adapt to different work styles and environments Excellent customer service skills, paired with a positive, professional attitude and a commitment to delivering excellent results Ability to complete tasks promptly, accurately, and with a strong focus on customer needs and satisfaction Proactive mindset, taking the initiative to identify opportunities and solve problems independently QUALIFICATIONS & EXPERIENCE A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field 3 to 5 years of experience in credit and collections, accounts receivable, or a similar role, preferably in a global or multi-regional environment Proficiency in dunning tools and ERP systems (e.g., SAP, Oracle), credit risk management platforms (e.g. Credit Catalyst) as well as CRM (e.g. Salesforce) Solid understanding of collection matters associated with service-related contracts Ability to analyse financial data, perform account reconciliations, and identify risks or discrepancies Attention to detail, strong organisational skills, and the ability to meet deadlines in a dynamic environment SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.

Responsibilities Candidate should have good knowledge of diversified civil and commercial law including arbitration and company law related cases, consumer law and criminal law. He/She should be experienced in drafting legal notices, pleadings, petitions, affidavits, complaints etc. Also, exposure of court appearances, procedural understanding and more. Drafting, vetting and reviewing of contracts, agreements including all kinds of commercial/corporate documentation. Besides, good communication skills, he/she must be well-versed with MS Office, excel and computer access. PQE: 1-2 years Position: Associate Salary: Based on experience and knowledge of the candidate Qualifications Bachelor's degree or equivalent experience 1-2 year professional working experience Strong communication and interpersonal skills

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

Job Summary: The Assistant Legal Manager will support the legal function of the company with a focus on auto loan documentation, litigation handling, recovery support, vendor contracts , and regulatory compliance . The candidate must have strong knowledge of NBFC operations, SARFAESI, arbitration laws, civil/criminal procedures, and recovery litigation processes. Key Responsibilities: 1. Litigation & Recovery: Manage litigation matters related to auto loan defaults, including Demand Notice, Arbitration Process, Section 138, Section 9&17 and Loan Recovery Notice. Coordinate with external law firms and advocates for filing and defending cases. Assist business and collections teams in handling delinquency recovery and legal notices . Track and manage recovery legal matters end-to-end. 2. Loan Documentation: Review and vet loan agreements, hypothecation agreements , and other customer-facing legal documents. Ensure compliance with RBI guidelines and internal policies in all legal documentation. 3. Contract Management: Draft, review, and negotiate vendor agreements, empanelment contracts, lease agreements, and service-level agreements (SLAs). Maintain a repository of all contracts and track renewals and obligations. 4. Regulatory & Compliance Support: Stay updated with applicable laws (RBI, NBFC, Motor Vehicles Act, Consumer Protection, etc.) and ensure internal processes adhere to regulations. Liaise with compliance team on audits, inspections, and regulatory filings. 5. Legal Advisory & Risk Mitigation: Advise internal stakeholders on potential legal risks and mitigation strategies. Participate in internal policy and process reviews from a legal lens. Qualifications: LLB (mandatory), LLM (preferred). 6-8 years of legal experience, preferably in NBFC / Banking / Auto Finance / Law firm handling financial sector clients . Skills Required: Strong knowledge of auto loan processes, recovery laws , and NBFC regulations. Excellent drafting, negotiation , and communication skills . Ability to manage multiple legal matters and work with cross-functional teams. Proficiency in MS Office , legal MIS reporting, and documentation systems. Preferred Background: Prior experience working in or for an NBFC or Bank’s auto loan/legal recovery division. Experience handling litigation portfolios across multiple states/courts.

Company Description At Sevakh Global, we offer comprehensive services addressing conflicts for individuals, families, businesses, and governmental entities. Our experienced advisors provide legal guidance and strategic mediation, ensuring well-informed and compliant resolutions. We specialize in legal services, mediation, arbitration, and dispute resolution, with active operations in the United Kingdom, Middle East, and India. Confidentiality and exceptional client service are paramount in all we do, fostering strong relationships and positive outcomes for our clients. Role Description This is a full-time on-site Legal Research Internship based in Kakkanad, Ernakulam. The Legal Research Intern will be responsible for conducting comprehensive legal research, preparing legal documents, and supporting attorneys with case preparation. Interns will also be expected to analyze legal information, maintain organized records, and communicate findings effectively. Qualifications Proficiency in Legal Research and Law Strong Analytical Skills and capability in Legal Document Preparation Excellent Communication skills in both English and in Malayalam Attention to detail and ability to work independently Enrolled in or completion of a degree in Law or related field is preferred

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Internal Audit Function at Coinbase works to enhance and protect organizational value by providing independent, risk-based, objective assurance and advisory services designed to add value and improve the Company's operations. The Internal Audit Function helps Coinbase accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of governance, compliance, risk management, and control processes. The Coinbase Internal Audit function is looking for a highly Internal Audit Findings Associate to help set up a Findings Validation Function. This role is based in India (Remote) and will be reporting to an Internal Audit Manager. The individual will be responsible for learning and supporting all aspects of the Finding validation process, including validation and testing. What you’ll be doing (ie. job duties): Meticulously assessing management's corrective actions to ensure they are sufficient, implemented promptly, and are sustainable. This includes findings from internal audits, external exams, and regulatory bodies. Proactively engaging with auditees and business stakeholders to efficiently acquire necessary evidence for testing and validation. Partnering with cross-functional teams and global internal audit colleagues across the US, APAC and EMEA to facilitate and align remediation efforts. Serve as a value-add and advisory function to business partners by identifying ways to address audit findings or opportunities for enhancements with the goal of mitigating risk and improving technology, security, and operational performance without compromising 3rd Line of Defense independence and objectivity. Communicate with and educate process owners effectively, including non-finance individuals, on the importance of controls, an effective control environment, and the role of Internal Auditor Findings. Remain current and increase knowledge of regulatory requirements that impact the organization, as well as in the areas of internal control, technology, security, business, company products and company information. Championing new ideas and innovative solutions to enhance the efficiency and effectiveness of the findings validation process and overall internal infrastructure. What we look for in you (ie. job requirements): Bachelor’s Degree or Professional Internal Audit / IT Audit qualification (e.g., CA, CIA, CISA, CFE, etc.) or comprehensive working knowledge of the Chartered Institute of Internal Auditor practice 4+ years of experience in Internal Audit, Risk Management, Compliance or Management Consulting Excellent understanding of an internal control environment Working knowledge of laws, regulations, risk management practices for the financial services industry Relevant industry experience and/or public accounting experience preferred Solid analytical and problem solving skills, with high standards for quality, accuracy and attention to detail Excellent written and verbal communication skills Demonstrated proficiency in leveraging Google Suite, GRC Tools and AI tools. Demonstrated proficiency in Google Suite or MS Excel, Word and PowerPoint Nice to haves: Experience working in a fast paced organization Experience with Regulatory Finding/Issue Validation Entrepreneurial attitude and experience with, or the ability to adapt to, a rapidly growing start-up with associated complexities and ambiguities Experience working with/in an out-sourced or co-sourced internal audit function Ability to work across functions and time zones Understanding of crypto, payments and/or financial services industry and experience in auditing information systems and controls Professional Internal Audit / IT Audit qualification (e.g., CA, CIA, CISA, CFE, etc.) or comprehensive working knowledge of the Chartered Institute of Internal Auditor practice Job #: P71647 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range:: ₹1,601,700 INR - ₹1,601,700 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

As a Customer Support Manager for our Europe markets, you will be responsible for managing the day-to-day functions of the customer support department. Your primary goal will be to improve customer service experience, create engaged customers, and drive organic growth. You will develop service procedures, policies, and standards to enhance customer satisfaction, as well as respond to escalated customer support issues. Your role will involve keeping accurate records, documenting customer service actions and discussions, and analysing statistics to compile accurate reports. You will recruit, mentor, and lead customer service executives, fostering an environment where they can excel through encouragement and empowerment. Additionally, you will inform the team of new information related to products, procedures, and trends, and assess support statistics to prepare detailed reports. As a part of your responsibilities, you will be involved in interviewing and hiring new employees, overseeing the team's ongoing training efforts, delivering performance evaluations, and following the disciplinary process according to company policy. Managing the budget of the customer support department and staying ahead of industry developments to apply best practices for improvement will also be key aspects of your role. To be successful in this position, you should have a good academic record and at least 8 years of proven experience as a customer support specialist, preferably in a similar environment. Thorough knowledge of legislation related to consumer protection, prior experience in a managerial or supervisory role, and top-notch oral, written, and interpersonal abilities are essential. Strong arbitration skills, multitasking abilities, and the capability to remain impartial are also required traits for this role.,

Legal & Commercial: Independently draft, review, and negotiate a broad range of legal agreements, including consultancy contracts, master service agreements (MSAs), non-disclosure agreements (NDAs), vendor and subcontractor agreements, and donor or funding arrangements, ensuring alignment with organizational policies and legal best practices. Provide legal advisory across corporate, commercial, employment, and data protection laws relevant to MSC’s operations in multiple jurisdictions. Independently draft, review, and negotiate a broad range of legal agreements, including consultancy contracts, master service agreements (MSAs), non-disclosure agreements (NDAs), vendor and subcontractor agreements, and donor or funding arrangements, ensuring alignment with organizational policies and legal best practices. Provide end-to-end legal support for pre-bid and bidding processes, including reviewing RFPs, drafting teaming agreements, MoUs, and legal documentation for partnerships with System Integrators (SIs), and conducting legal due diligence and risk reviews. Advise on intellectual property rights (IPR) matters, including trademark and copyright filings, licensing arrangements, and protection strategies. Draft and review technology-related agreements such as software licensing, End-User License Agreements (EULAs), SaaS agreements, and related documentation. Support strategic legal matters, including M&A, entity formation/liquidation, corporate restructuring, and arbitration/litigation coordination. Liaise with external counsel and internal teams to address legal risks and ensure timely resolution of matters. Maintain and manage the contract database, including renewals, amendments, and compliance tracking. Risk & Assurance: Support the development of legal risk registers and compliance checklists. Assist in building frameworks for tracking legal and contractual compliance across internal departments and projects. Participate in internal control reviews, policy enhancement, and risk assessments with a legal focus. Review third-party agreements and partner due diligence documentation from a risk assurance perspective. Governance & Internal Policy: Review and update internal legal policies, templates, and SOPs. Support corporate secretarial functions and regulatory filings across multiple entities. Conduct legal awareness sessions and knowledge-sharing initiatives within the organization. Requirements Excellent Communication Presentation skills Fluent in written and spoken English, Stakeholder Management Negotiation Skills. High Proficiency in MS Word, Excel, & PPT (legal briefings/presentations) Benefits .

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets & Client Engagement & Protection teams. The team mainly supports Business Operations by looking into Budget and Financial Monitoring /Transition/Project Management/Business Management Job Title Budget and Financial Monitoring - ISPL Change Management Operations Date 2025 Department ISPL Operations Change Management, CIB-ITO Location: Mumbai/Bangalore Business Line / Function Change Management Operations Reports To (Direct) Head - Change Management Operations Grade (if applicable) NA (Functional) Number Of Direct Reports NIL Directorship / Registration NA Position Purpose Scope of the role requires to build headcount forecast and monitor changes against the budget vs forecast. Provide Financial analysis and reports to management. Also requires intervention in automation. Responsibilities Budget and Financial Monitoring Develop the annual forecast & budget and provide financial analysis based on forecast vs actuals Working with business heads to establish the annual budget Maintaining trajectories and end to end resource tracking Monitoring and reporting the change in forecast vs actuals Providing information and assistance to leadership as required both during the preparation process and throughout the year to monitor approved budgets Prepare adhoc/monthly/quarterly/annual financial reports Participate in designing and execution of reports to meet information requirement for the management Data analysis as required by management Active participation on ad hoc tasks and/or projects as assigned by Management from time to time Contribute / Lead some of Initiatives (regional organization towards target operating model) Work with ISPL Operations department to develop a strong expertise & knowledge on End-to-End chains Manage relationship and communication with multiple teams. Develop team members. Drive the team to contribute to Budget and Financial monitoring Book of Work actively & efficiently Coach, advice & guide PMOs by providing methodological approach, networking and ad hoc support Set objectives, monitor performance, and provide continuous feedback. Contribute to Monitoring/Arbitration of Book of Work versus team capacity. Technical & Behavioral Competencies At least 15 years' experience including significant experience in Budget and Financial Monitoring. Result-driven and able to work under pressure and tight deadlines. Excellent verbal, written communication skills. Fluent in English Demonstrated strong analytical skills Recognized for your attention to details, your rigor. Skills Referential Behavioural Skills: (Please select up to 4 skills) Decision Making Attention to detail / rigor Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to develop and leverage networks Education Level Master Degree or equivalent Experience Level At least 15 years

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. The AI Platform Team is a dynamic and ambitious group focused on building centralized AI infrastructure and acceleration solutions that drive productivity, innovation, and customer impact across Coinbase. Our mission is to accelerate AI adoption, enhance team efficiency, and deliver exceptional customer experiences by embedding growth pods directly within teams across the organization. As a Software Engineer on our team, you’ll be driving this transformative shift within the company. You’ll work with state-of-the-art AI models, frameworks, and tools, playing a pivotal role in shaping how people and businesses engage with and benefit from AI in the future. What you’ll be doing (ie. job duties) : Explore and apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to solve complex challenges across the organization. Lead project execution by managing priorities, deadlines, and deliverables, leveraging your technical expertise. Write high-quality, well-tested code in Python and Golang to address critical product and business needs. Architect scalable, secure systems using modern cloud technologies and industry best practices. Mentor team members on design principles, coding standards, and AI productivity tools adoption. Debug complex technical issues to enhance system reliability, scalability, and ease of operation. Review and ensure the security, scalability, and architectural integrity of feature designs across teams. Build pipelines to integrate with third-party vendors and streamline workflows. What we look for in you (ie. job requirements) : 10+ years of experience in software engineering. Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of micro-services architecture. Ability to write high-quality, well-tested code that meets customer needs. Deep understanding of what high-quality code and software engineering processes look like, and the ability to foster an environment that promotes them. Strong technical skills in system design and coding. Passion for building an open financial system that unites the world. Excellent written and verbal communication skills, with a preference for open and transparent cultural practices. Nice to haves: Experience navigating rapid company growth (e.g., from startup to mid-size). Familiarity with GenAI frameworks/tools, Python, GoLang, Docker, Postgres, MongoDB. Background in AI/LLM infrastructure is a strong plus. Job Id : GPBE07IN *Answers to crypto-related questions may be used to evaluate your onchain experience. Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. Coinbase is on a mission to become an "AI-Native" company by 2028, fundamentally transforming how we operate across all functions. As an AI Growth Lead (in an individual contributor capacity), you will drive AI adoption across Coinbase by working within one or more AI Growth Pods — internal accelerators that partner with non-engineering functions (e.g., Finance, HR, Legal, Operations, Marketing, Security) to identify, prototype, and scale high-impact AI automation solutions. You will serve as the AI Automation DRI (Directly Responsible Individual) for your assigned pods, driving initiatives from ideation to initial implementation and broader productionalization, while ensuring these solutions deliver tangible ROI and pave the way for broader AI adoption. This role requires a unique blend of strategic thinking, hands-on technical ability, and exceptional cross-functional collaboration. What you’ll be doing (ie. job duties): Lead AI Opportunity Discovery: Partner with leaders and teams across the organization to deeply understand workflows, identify pain points, and uncover high-leverage opportunities for AI automation and efficiency gains. Translate complex business challenges into actionable AI use cases. Design & Prototype AI Solutions: Apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to rapidly design, build, and iterate on functional prototypes (e.g., AI agents, custom copilots, intelligent workflows) that address business needs. Write high-quality, well-tested code in Python and Golang to support these solutions. Deploy Sustainable Solutions: Collaborate with cross-functional teams to evolve prototypes into scalable, secure, production-grade AI solutions aligned with long-term organizational goals. Act as an Internal Consultant & Accelerator: Provide expert guidance on AI capabilities, responsible AI usage, prompt engineering best practices, and strategic integration of AI into daily operations. Mentor team members on design principles, coding standards, and AI productivity tools adoption. Drive Adoption & Enablement: Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and support adoption to ensure demonstrable value and smooth transitions. Collaborate with Core AI Teams: Partner with central AI Platform and DevX teams to leverage existing infrastructure, contribute to shared knowledge bases, and ensure scalability and security of solutions. Ensure Responsible AI: Work with Security, Legal, and Compliance teams to ensure all AI solutions adhere to strict security, privacy, and ethical guidelines, especially for sensitive data and high-risk workflows. Measure & Communicate Impact: Define success metrics, track ROI, and effectively communicate the value delivered by AI initiatives to stakeholders. Stay Ahead of the Curve: Continuously research and experiment with emerging AI models, tools, and industry best practices to bring cutting-edge solutions to Coinbase. What we look for in you (ie. job requirements): Experience: 8+ years of experience in software engineering or a highly analytical, operational, or technical role, with at least 1+ years focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Strong understanding of LLM capabilities, limitations, and architectures (e.g., RAG, agents, fine-tuning concepts). Hands-on experience with AI tools and platforms (e.g., enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). Proven ability to rapidly prototype and demonstrate working solutions. Background in AI/LLM infrastructure is a plus. Strong Software Engineering Skills: Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of microservices architecture. Ability to write high-quality, well-tested code that meets customer needs. Strong technical skills in system design, coding, and debugging complex technical issues to enhance system reliability and scalability. Exceptional Business Acumen: Demonstrated ability to understand complex business processes and translate them into technical requirements and AI opportunities. Strong ROI-driven mindset with experience quantifying business value from technology initiatives. Familiarity with financial services, crypto, or high-growth tech environments is a plus. Consulting & Influence Skills: Outstanding written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Proven track record of influencing stakeholders and driving adoption of new technologies or processes in a matrixed organization. Problem-Solving & Agility: Highly analytical and structured problem-solver, comfortable with ambiguity and rapid iteration. Ability to manage multiple parallel initiatives and prioritize effectively in a fast-paced environment. Collaboration & Risk Awareness: Experience working cross-functionally with legal, security, compliance, and engineering teams. Strong understanding of data privacy, security, and ethical considerations related to AI. Nice to Have: Experience in a BizOps, Data Science, Data Engineering, or Product Engineering role with a strong focus on automation. Prior experience building or implementing AI agents or advanced workflow automation solutions. Active participation in the broader AI community (e.g., open-source contributions, conference presentations). Job ID: GPBE06IN *Answers to crypto-related questions may be used to evaluate your onchain experience Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. Coinbase is on a mission to become an "AI-Native" company by 2028, fundamentally transforming how we operate across all functions. As an individual contributor in this space, you will drive AI adoption across Coinbase by working within one or more AI Growth Pods — internal accelerators that partner with non-engineering functions (e.g., Finance, HR, Legal, Operations, Marketing, Security) to identify, prototype, and scale high-impact AI automation solutions. You will drive initiatives from ideation to initial implementation and broader productionalization, while ensuring these solutions deliver tangible ROI and pave the way for broader AI adoption. This role requires a unique blend of strategic thinking, hands-on technical ability, and exceptional cross-functional collaboration. What you’ll be doing (ie. job duties): Partake in AI Opportunity Discovery: Partner with teams across the organization to deeply understand workflows, identify pain points, and uncover high-leverage opportunities for AI automation and efficiency gains. Translate complex business challenges into actionable AI use cases. Design & Prototype AI Solutions: Apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to rapidly design, build, and iterate on functional prototypes (e.g., AI agents, custom copilots, intelligent workflows) that address business needs. Write high-quality, well-tested code in Python and Golang to support these solutions. Deploy Sustainable Solutions: Collaborate with cross-functional teams to evolve prototypes into scalable, secure, production-grade AI solutions aligned with long-term organizational goals. Act as an Internal Consultant & Accelerator: Provide expert guidance on AI capabilities, responsible AI usage, prompt engineering best practices, and strategic integration of AI into daily operations. Mentor team members on design principles, coding standards, and AI productivity tools adoption. Drive Adoption & Enablement: Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and support adoption to ensure demonstrable value and smooth transitions. Collaborate with Core AI Teams: Partner with central AI Platform and DevX teams to leverage existing infrastructure, contribute to shared knowledge bases, and ensure scalability and security of solutions. Ensure Responsible AI: Work with Security, Legal, and Compliance teams to ensure all AI solutions adhere to strict security, privacy, and ethical guidelines, especially for sensitive data and high-risk workflows. Measure & Communicate Impact: Define success metrics, track ROI, and effectively communicate the value delivered by AI initiatives to stakeholders. Stay Ahead of the Curve: Continuously research and experiment with emerging AI models, tools, and industry best practices to bring cutting-edge solutions to Coinbase. What we look for in you (ie. job requirements): Experience: 5+ years of experience in software engineering or a highly analytical, operational, or technical role, with at least 1+ years focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Strong understanding of LLM capabilities, limitations, and architectures (e.g., RAG, agents, fine-tuning concepts). Hands-on experience with AI tools and platforms (e.g., enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). Proven ability to rapidly prototype and demonstrate working solutions. Strong Software Engineering Skills: Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of microservices architecture. Ability to write high-quality, well-tested code that meets customer needs. Strong technical skills in system design, coding, and debugging complex technical issues to enhance system reliability and scalability. Business Acumen: Ability to understand complex business processes and translate them into technical requirements and AI opportunities. Strong ROI-driven mindset with experience quantifying business value from technology initiatives. Consulting Skills: Strong written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Problem-Solving & Agility: Highly analytical and structured problem-solver, comfortable with ambiguity and rapid iteration. Ability to manage multiple parallel initiatives and prioritize effectively in a fast-paced environment. Collaboration & Risk Awareness: Experience working cross-functionally with legal, security, compliance, and engineering teams. Strong understanding of data privacy, security, and ethical considerations related to AI. Nice to Have: Experience in a BizOps, Data Science, Data Engineering, or Product Engineering role with a strong focus on automation. Prior experience building or implementing AI agents or advanced workflow automation solutions. Active participation in the broader AI community (e.g., open-source contributions, conference presentations). Job Id : GPBE05IN *Answers to crypto-related questions may be used to evaluate your onchain experience Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. Coinbase is on a mission to become an "AI-Native" company by 2028, fundamentally transforming how we operate across all functions. As an individual contributor in this space, you will drive AI adoption across Coinbase by working within one or more AI Growth Pods — internal accelerators that partner with non-engineering functions (e.g., Finance, HR, Legal, Operations, Marketing, Security) to identify, prototype, and scale high-impact AI automation solutions. You will drive initiatives from initial implementation to broader productionalization, while ensuring these solutions deliver tangible ROI and pave the way for broader AI adoption. This role requires a unique blend of hands-on technical ability, and strong cross-functional collaboration. What you’ll be doing (ie. job duties): Partake in AI Opportunity Discovery: Partner with teams across the organization to understand workflows, identify pain points, and uncover high-leverage opportunities for AI automation and efficiency gains. Design & Prototype AI Solutions: Apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to rapidly design, build, and iterate on functional prototypes (e.g., AI agents, custom copilots, intelligent workflows) that address business needs. Write high-quality, well-tested code in Python and Golang to support these solutions. Deploy Sustainable Solutions: Collaborate with cross-functional teams to evolve prototypes into scalable, secure, production-grade AI solutions aligned with long-term organizational goals. Drive Adoption & Enablement: Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and support adoption to ensure demonstrable value and smooth transitions. Collaborate with Core AI Teams: Partner with central AI Platform and DevX teams to leverage existing infrastructure, contribute to shared knowledge bases, and ensure scalability and security of solutions. Ensure Responsible AI: Work with Security, Legal, and Compliance teams to ensure all AI solutions adhere to strict security, privacy, and ethical guidelines, especially for sensitive data and high-risk workflows. Measure & Communicate Impact: Measure success metrics, track ROI, and effectively communicate the value delivered by AI initiatives to stakeholders. Stay Ahead of the Curve: Continuously research and experiment with emerging AI models, tools, and industry best practices to bring cutting-edge solutions to Coinbase. What we look for in you (ie. job requirements): Experience: 3+ years of experience in software engineering or a highly analytical, operational, or technical role, with some time focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Good understanding of LLM capabilities, limitations, and architectures (e.g., RAG, agents, fine-tuning concepts). Hands-on experience with AI tools and platforms (e.g., enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). Ability to rapidly prototype and demonstrate working solutions. Strong Software Engineering Skills: Expertise in building, scaling, and maintaining production services, with a strong understanding of microservices architecture. Ability to write high-quality, well-tested code that meets customer needs. Strong technical skills in coding, and debugging complex technical issues to enhance system reliability and scalability. Problem-Solving & Agility: Highly analytical and structured problem-solver, comfortable with ambiguity and rapid iteration. Ability to manage multiple parallel initiatives and prioritize effectively in a fast-paced environment. Collaboration & Risk Awareness: Ability to work cross-functionally with legal, security, compliance, and engineering teams. Good understanding of data privacy, security, and ethical considerations related to AI. Nice to Have: Experience in a BizOps, Data Science, Data Engineering, or Product Engineering role with a strong focus on automation. Prior experience building or implementing AI agents or advanced workflow automation solutions. Active participation in the broader AI community (e.g., open-source contributions, conference presentations) Job Id : GPBE04IN *Answers to crypto-related questions may be used to evaluate your onchain experience Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Job Summary: We are looking to onboard a highly motivated and commercially astute Assistant Legal Counsel to support the full spectrum of legal and regulatory functions within a high-growth, innovation-driven financial services environment. The role involves hands-on responsibility in contract negotiation, governance, cross-border structuring, compliance, and legal advisory services. This position is ideal for law graduates with 0–3 years of experience, including exceptional freshers with strong academic credentials and demonstrable legal acumen. Key Responsibilities: Advise internal stakeholders on corporate, commercial, financial, and regulatory legal matters. Draft, vet, and negotiate legal documentation including term sheets, shareholder agreements, NDAs, service agreements, investment instruments (such as OCDs, debentures, convertible notes), and MoUs. Ensure compliance with applicable regulatory frameworks, including but not limited to: the Companies Act, FEMA, SEBI, RBI, IFSCA regulations, and international financial standards. Support board governance functions, including preparation of resolutions, secretarial filings (ROC, MCA, IFSCA), and corporate records. Conduct legal due diligence and risk assessment for strategic initiatives, new product launches, and cross-border transactions. Collaborate with external counsel on legal matters, litigation management, and transaction execution. Monitor legal and regulatory developments and communicate actionable insights to internal teams. Assist in managing audits, inspections, and internal reporting obligations linked to legal and regulatory compliance. Qualifications and Skills: LL.B. from a reputed law school; LL.M. or PG diploma in Corporate/Financial Law is an added advantage. 0–3 years of post-qualification experience in a corporate legal team, law firm, NBFC, or financial institution. Exceptional freshers may be considered. Proficiency in Indian corporate law, financial sector regulations, and international business transactions. Strong drafting, negotiation, analytical, and communication skills. Ability to handle sensitive information with discretion and professionalism. Comfortable working in a fast-paced, regulated, and cross-functional environment. Preferred Qualifications: Exposure to financial services, fintech operations, or cross-border structuring. Prior experience with IFSC/SEZ regulations or GIFT City legal frameworks.  Familiarity with dispute resolution, arbitration, and regulatory litigation processes.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."