Assistant Spa Manager

Position: Spa Manager

Department: Operations & Sales

Location: Ahmedabad,Jaipur

Reports To: Cluster Manager / Regional Operations ManagerRole Overview

The Spa Manager is responsible for overseeing the daily operations of the spa, driving revenue through proactive sales strategies, ensuring high customer satisfaction, and maintaining a high-performance team. This role requires strong operational expertise, sales leadership, and the ability to deliver exceptional guest experiences aligned with Ode Spa standards.

Key Responsibilities1. Sales & Revenue Management

• Drive monthly sales targets for services, memberships, packages, and retail products.
• Implement local marketing, in-store promotions, upselling, and cross-selling strategies.
• Track and analyze sales performance; prepare weekly and monthly MIS reports.
• Ensure therapists and front-desk staff follow sales scripts and meet individual targets.
• Build customer loyalty programs and increase repeat business.

2. Spa Operations Management

• Oversee daily spa operations, therapist scheduling, and appointment management.
• Ensure hygiene, cleanliness, and ambience standards are maintained as per SOPs.
• Manage stock inventory, consumables, and retail products with minimal wastage.
• Ensure all equipment is functional and coordinate for timely maintenance.

3. Customer Experience & Service Excellence

• Deliver exceptional guest service with prompt issue resolution.
• Handle VIP clients, escalations, and feedback to improve service quality.
• Monitor customer satisfaction scores and improve NPS / Google ratings.

4. Team Leadership & People Management

• Lead, motivate, and train therapists, front-desk executives, and housekeeping staff.
• Conduct daily briefing, performance reviews, and skill development sessions.
• Ensure grooming standards, discipline, and adherence to company policies.

5. Compliance & Administration

• Maintain compliance with health, safety, and sanitation regulations.
• Ensure timely reporting of attendance, payroll inputs, and operational data.
• Coordinate with HR for recruitment, onboarding, and employee engagement activities.

Key Skills & Competencies

• Strong sales orientation with proven achievement of targets.
• Excellent communication, customer handling, and leadership skills.
• Good understanding of spa/wellness services, therapies, and product knowledge.
• Ability to multitask and manage a fast-paced operational environment.
• Proficiency in MIS, POS systems, and basic MS Office tools.

Qualifications & Experience

• Bachelor’s degree preferred; certification in wellness/spa management an advantage.
• 3–7 years of experience in spa, salon, wellness, or hospitality operations, with at least 1–2 years in a supervisory/managerial role.
• Experience in sales-driven environments is mandatory.

KPIs / Performance Metrics

• Monthly revenue targets achievement
• Membership & retail sales performance
• Customer satisfaction score / online ratings
• Staff productivity & retention
• Operational hygiene & audit scores

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person