Assistant Spa Manager

As the Spa Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, your role involves supervising and coordinating activities of employees delivering spa services, ensuring guest and employee satisfaction, and achieving the operating budget. **Key Responsibilities:** - Assume the responsibilities of the Spa Director in their absence - Manage supplies, equipment inventories, and maintain cleanliness of spa and related areas - Interact with guests to obtain feedback on product quality and service levels - Handle guest problems and complaints effectively - Empower employees to provide excellent customer service and focus on continuous improvement - Conduct human resources activities such as soliciting employee feedback, ensuring employees understand expectations, and participating in employee recognition programs - Support Spa orientation program for new employees and supervise ongoing training initiatives - Establish open, collaborative relationships with employees and ensure fair administration of property policies **Qualifications Required:** - High school diploma or GED - 2 years of experience in the spa, guest services, or related professional area At Sheraton Hotels & Resorts, you will be part of a global community that values diversity and inclusivity. The brand has been a place to gather and connect since 1937, creating a sense of belonging in over 400 communities worldwide. As a team player dedicated to delivering meaningful guest experiences, you are encouraged to explore career opportunities with Sheraton and contribute to their mission of being The World's Gathering Place. By joining Sheraton Hotels & Resorts, you become a part of the Marriott International portfolio, where you can do your best work, belong to an amazing global team, and grow both personally and professionally.,