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2.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As a Project Manager at NiCE, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. Working closely with cross-functional teams, you will ensure successful project execution, on-time delivery, and adherence to quality standards. Your role will involve overall responsibility throughout the project lifecycle, including requirements definition, business analysis, design, implementation, testing, and deployment. You will manage all project tasks, including schedules, budgets, and resources, to ensure the delivery of quality solutions within time and cost constraints. Building and managing client relationships will be a key aspect of your responsibilities. Furthermore, you will mentor staff with a hands-on approach, fostering a learning and growth environment. Your ability to transform business requirements into creative solutions using existing products and new ideas will demonstrate out-of-the-box thinking. You will prepare project status reports and presentations to keep management, customers, and other stakeholders informed of project progress and any issues that may arise. Handling customer escalations and providing corrective action plans will be part of your duties, along with maintaining communication with customers, internal team members, stakeholders, and other participants to ensure timely completion of project deliveries up to client expectations. You will identify project priority conflicts and report any issues affecting overall project delivery, coordinating with various groups within NiCE across locations to ensure program success. Acting as a key interface point for business stakeholders, project teams, and the GTC team to identify, discuss, and resolve any delivery-related issues will be crucial. You will also communicate program status to stakeholders and executives, plan for project contingencies, and anticipate variations that may impact resources and successful implementation. To be successful in this role, you must have a minimum of 9 years of hands-on technology experience, with at least 2 years of project management experience in the software/IT industry. Additionally, fluency in English (both writing and speaking), a PMP or Prince2 certification, a BA degree or equivalent, and proven experience managing major projects involving diverse operations and technology groups are required. Strong problem-solving skills, the ability to negotiate and influence business decisions, excellent organizational, customer service, and people skills, as well as the ability to meet deadlines and travel up to 15% of the time, are essential. Having experience with NICE Actimize, the financial securities industry (including Risk Management, Compliance, AML), working with Waterfall/Agile methodologies, and onsite and offshore delivery models will be advantageous. Join NiCE, a market-disrupting global company where high-performing teams work in a fast-paced, collaborative, and creative environment. As a market leader, NiCE offers endless internal career opportunities and a chance to learn and grow every day. If you are passionate, innovative, and eager to raise the bar, you may just be the next valuable addition to the NiCE team. Enjoy the NICE-FLEX hybrid model, which allows for maximum flexibility with 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face meetings, promoting teamwork, collaborative thinking, innovation, and a vibrant interactive atmosphere. Requisition ID: 6380 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) software products are utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver exceptional customer experiences, combat financial crime, and ensure public safety. NiCE software manages more than 120 million customer interactions daily and monitors over 3 billion financial transactions. Renowned for innovation in AI, cloud, and digital domains, NiCE is consistently recognized as a market leader with over 8,500 employees across 30+ countries.,
Posted 1 day ago
0.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Job Title: Inside Sales Executive / Program Coordinator Preferred Locations: Bengaluru, Mumbai, & Pune (Work From Home) Employment Type: Hiring - Internship / Fresher / Experienced - [ Multiple Roles ] Compensation: Fixed Salary + Performance-Based Incentives About Lead Life Learning: Lead Life Learning is a premium learning and consulting organization delivering holistic, globally benchmarked learning experiences. We partner with world-class content providers, certification authorities, and strategic consultants to offer high-impact, role-based programs. Our mission is to help individuals and organizations thrive in the age of AI and innovation by building essential leadership and digital capabilities. Position Summary: We are seeking a driven and dynamic Inside Sales Executive / Program Coordinator to join our team. The ideal candidate will be responsible for driving lead qualification, delivering compelling program overviews, coordinating, and ensuring high conversion through strong follow-up. This is a performance-driven, client-coordinating role that offers strong exposure to the learning and consulting ecosystem. Key Responsibilities: Conduct outbound calls to prospective individual learners and corporate leads from campaigns and referrals. Present Lead Life Learnings offerings clearly and confidently to generate interest and engagement. Qualify leads using defined criteria and align them to relevant programs or solutions. Conduct virtual demos or presentations to understand client needs and position solutions. Schedule follow-up calls or meetings with Business Development or Program Experts. Maintain detailed and accurate records of all leads, calls, meetings, and outcomes. Coordinate program communications and assist in onboarding enrolled participants. Collaborate with marketing and delivery teams to refine messaging and improve lead conversion rates. Eligibility & Requirements: Graduate in any discipline; business or communication background preferred 02 years of experience in inside sales, counseling, or program coordination Excellent spoken and written communication skills in English Strong organizational and coordination abilities Comfort with virtual platforms (Zoom/Meet), email communication. Self-starter with a positive attitude, learning mindset, and ability to work remotely What We Offer: Opportunity to work with a purpose-driven team in the learning & development industry Exposure to global learning frameworks and AI-enabled training programs Performance incentives and internal growth opportunities Remote working structure A chance to make an impact by shaping future-ready professionals ???? To Apply: Send your updated resume to [HIDDEN TEXT] Start your journey with Lead Life Learning and help shape leaders for the future. Show more Show less
Posted 1 day ago
0.0 - 2.0 years
3 - 6 Lacs
Pune, Maharashtra, India
On-site
assist in conducting educational programs and literacy workshops support children and adult learners in improving reading and writing skills help prepare teaching aids and learning materials engage actively with the community to promote educational initiatives coordinate with program managers to ensure smooth execution of activities monitor and report progress of learners to the foundation
Posted 1 day ago
6.0 - 10.0 years
0 Lacs
chennai, tamil nadu
On-site
Job Description: Villgro is a social impact first incubator of startups and a leader in fostering ground up social innovations in the Climate Action sector. We invest in climate technology startups and SMEs through grants, low-cost debt, and equity, providing specific technical assistance. To achieve our mission of creating social impact at scale, we have expanded our incubation model to build partnerships with channel partners, networks of FPOs, SHGs, and implementation NGOs. Our aim is to reduce barriers to adopting new technologies by developing impact financing solutions. We focus on disruptive solutions that support green livelihoods, value creation from waste, and sustainable mobility. Villgro is looking for a dynamic and motivated professional who is passionate about social impact to join us as a Manager in our Climate Action sector. Role & Deliverables: Portfolio Management: - Manage the portfolio of startups by providing guidance and ensuring appropriate fund utilization for achieving scale and aligned objectives. - Own activities such as mentoring, technical assistance, networking events, outreach, partner management, and donor reporting. - Systematically capture data on startup progress and Villgro's contribution for internal reporting. - Conduct site visits to evaluate startups on goals and performance. Donor & Partner Management: - Maintain relationships with donors and program partners to ensure clear communication of program data and status. - Collaborate on discussions and proposal responses for new funding opportunities in climate action. - Build ecosystem knowledge to identify trends for investment decisions and potential partnerships. Over & Above: - Preference for experience in rural livelihoods or renewable energy. - Desire to understand the ecosystem comprehensively from Climate Science to Financing, Innovations to Impact, Livelihoods to Communities. - Represent Villgro in the ecosystem and advocate our point of view. The ideal candidate would possess: 1. A Bachelor's/Master's degree in business, technology, or development studies. 2. 6-10 years of overall experience, including portfolio management or field experience. 3. Passion for climate action or experience in renewable energy. 4. Understanding of prevailing policy and business models in the climate space. 5. Ability to work with diverse stakeholders. 6. Proficiency in presenting data effectively. 7. Capability to coordinate programs involving multiple agencies/departments. 8. Strong interaction and networking skills. Compensation: The compensation includes a variable component. How to apply: To apply for the position, please follow the instructions provided in the job listing. About Villgro: Villgro is India's foremost impact-first incubator that believes in using innovation and for-profit business models to solve critical social and environmental issues in the country. We support enterprises in scaling through financial assistance, subject matter expertise, and market access. Our focus areas include enabling green livelihoods, generating value from waste, and improving health outcomes for low-income populations in India. Values we hold close: Villgro alumni have made significant contributions to social businesses, education, impact funds, and public policy. We are committed to providing exposure and experiences to help individuals achieve their personal and professional goals. An ideal candidate will resonate with values such as empathy, boldness, entrepreneurship, and integrity. For any queries, please contact us at careers@villgro.org.,
Posted 2 days ago
0.0 - 4.0 years
0 Lacs
haryana
On-site
As an intern at our company, your day-to-day responsibilities will include program coordination, training operations, learning analytics, curriculum research, content development, upskilling projects, vendor management, logistics & setup, and L&D communication. You will be responsible for managing the learning calendar, scheduling sessions, blocking calendars, and sending invites for program coordination. Additionally, you will coordinate internal training, share reminders, roll out feedback forms, and track learning hours for training ops. You will also maintain and update training data, support basic feedback analysis and reporting for learning analytics. In terms of curriculum research, you will be tasked with identifying structured curricula by service line and collating relevant free resources. Your role will also involve documenting internal processes, using them for curriculum mapping, and conducting gap analysis for content development. Furthermore, you will support technical learning initiatives by researching SME mentors and content partners for upskilling projects. As part of vendor management, you will liaise with human resource management platforms for onboarding, integration, and vendor coordination. You will also handle training setup, manage materials inventory, circulate learning materials, and ensure logistics & setup are taken care of. Additionally, you will design newsletters and drive program engagement for L&D communication. About Company: Enout is the most trusted innovative employee engagement solutions platform for HR professionals, having served over 50+ clients. We cater to all learning, engagement, leisure, and business needs for employees, offering services such as off-site team-building activities, workshops, and corporate training. Our tailor-made holistic employee engagement activity options ensure end-to-end service delivery within budget constraints. Our primary goal is to instill the necessary skills, knowledge, and behavioral traits in employees while providing a fun and engaging experience for all.,
Posted 3 days ago
0.0 - 2.0 years
3 - 3 Lacs
Raipur, khorpa, Chhattisgarh
Work from Office
Program Lead at Life-Lab: Implement experiential learning in schools, train teachers, support ABL sessions, manage stakeholders, and ensure program success. Must be fluent in Marathi, Hindi & English. Science/Education background preferred.
Posted 3 days ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
You will be joining Lend A Hand India as the Lead Knowledge Partner to the Delhi Board of School Education, where your primary responsibility will be managing vertical mobility interventions for Grade 12 students. This role entails identifying students" interests, guiding them through the application processes for higher education institutions and job opportunities, facilitating their onboarding, and engaging with both students and parents through various activities, including home visits when necessary. Success in this position will rely on your ability to coordinate effectively, provide operational oversight, and engage actively with diverse stakeholders to ensure positive outcomes for the students. Reporting to the Assistant Manager (Catalyst), your key responsibilities will involve designing and planning interventions tailored to students" needs, conducting research to connect students with potential employers and institutions, and maintaining a comprehensive tracker to monitor each student's progress. You will collaborate with teachers, parents, and students regularly, build relationships with educational institutions and industries, and supervise a team of Specialized Resource Persons to ensure effective teaching and monitoring of students. Your role will also require you to document program activities, prepare detailed progress reports, and communicate effectively with stakeholders, providing regular updates to the manager. You will be expected to make informed decisions in the field to address critical needs and enhance program outcomes. To excel in this position, you should hold a Bachelor's or Master's degree in education, social work, or a related field and have a minimum of 3 years of experience in program coordination, preferably in career counseling or the education sector. Proficiency in designing surveys, conducting focus group discussions, and mapping career progression will be advantageous. Strong organizational, communication, and field experience skills are essential for success in this role, along with the willingness and ability to conduct extensive field visits as required.,
Posted 4 days ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Join our team at Visa's Asia Pacific Early Careers team in Bangalore under a hybrid work model for a 12-month contract. As an Early Careers Coordinator, you will play a crucial role in recruiting and developing early careers talent, such as interns and new graduates. Collaborating with various stakeholders, you will ensure a seamless recruitment process and contribute to shaping the future workforce of Visa. Your responsibilities will include coordinating recruitment efforts for early careers programs, organizing events and information sessions, fostering relationships with universities and student organizations, and creating marketing materials to attract top talent. Additionally, you will assist in managing early careers programs, facilitating onboarding and orientation sessions, and organizing networking events and professional development workshops. Ensuring a positive candidate experience is key in this role, where you will serve as a point of contact for candidates, gather feedback for process improvement, and maintain accurate records using applicant tracking systems. Your strong organizational skills, communication abilities, and passion for working with early careers talent will be essential in driving operational excellence and enhancing the overall recruitment and development process. To excel in this position, you should have 1-3 years of experience in recruitment or program coordination, with a focus on early careers recruitment preferred. Your consultative mindset, relationship-building skills, and ability to adapt to changing circumstances will be crucial in navigating various challenges and meeting tight deadlines. Keeping abreast of industry trends and best practices will further elevate your contribution to our team. This hybrid role offers the flexibility to work remotely and in the office, with an expectation of office presence three days a week. As an Early Careers Coordinator at Visa, you will have the opportunity to make a meaningful impact on the next generation of talent while contributing to the company's talent strategy and growth.,
Posted 1 week ago
3.0 - 7.0 years
11 - 16 Lacs
Bengaluru
Work from Office
Oversee learning & competencies development by administering a global cross-regional, product and function, mentoring programs. Responsible for ensuring a smooth and successful programs. Supporting implementation and deployment of multiple mentoring programs, ensuring alignment with company objectives and mentoring guidelines to drive employee networking and development worldwide. Follow-up with candidates for the entire mentoring life cycle, from recruitment and matching to ongoing support and evaluation as well as reporting. Launch Mentoring Programs: Based on defined mentoring program design, structure and process, create and organize kick-off with relevant briefing material for all stakeholders: mentors, mentees and regional/product line project offices Matching and Relationship Management: Match mentors and mentees: based on pre-established factors such as experience, location, interest, preferred language etc. create effective pairings Facilitate communication and interaction: ensure that mentors and mentees have opportunities to connect and exchange through regular follow-ups Address and challenges or issues: provide support and guidance to both mentors and mentees Encourage open communication and feedback, fostering a supportive environment for mentoring relationships Program Evaluation Track program progress and outcomes based on the defined metrics to monitor the effectiveness of the mentoring program Prepare reports (KPIs defined and monthly follow-up) and presentations for stakeholders, showcasing program impact and results Gather feedback from participants by soliciting input from mentors and mentees to understand their experience and needs Suggest program improvements to ensure it is meeting needs of participants and program goals
Posted 1 week ago
0.0 - 1.0 years
1 - 2 Lacs
Chennai
Work from Office
Engage with students to guide them through program details, assist with queries And support their learning journey with timely follow-ups and coordination. Required Candidate profile Graduates with 6M - 1Y experience in customer-facing roles. Strong in communication, coordination, and learner support. Only Female Candidates are eligible.
Posted 1 week ago
3.0 - 5.0 years
10 - 12 Lacs
Mumbai
Work from Office
Collaborate to develop & manage hospital budgets, Monitor donor fund utilization, Oversee monthly stock reconciliation, Vendor onboarding, aid management, guide team in resolving ops issues etc.- Refer here for detailed JD - https://shorturl.at/CGAty
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
chandigarh
On-site
As a valued member of the team at Oakridge International School in Mohali, Chandigarh, you will be joining Nord Anglia Education, a company dedicated to providing quality education. Your role will involve carrying out the following responsibilities: - Implementing effective teaching strategies to engage students in learning. - Creating a positive and inclusive learning environment. - Developing and delivering lesson plans that align with the school curriculum. - Assessing student progress and providing constructive feedback. - Collaborating with colleagues to enhance the overall educational experience. - Participating in professional development opportunities to continuously improve teaching skills. In order to excel in this role, the following skills and abilities are required: - Strong communication skills to effectively interact with students, parents, and colleagues. - Proficiency in the subject matter being taught. - Adaptability to meet the diverse needs of students. - Organizational skills to manage lesson plans, assessments, and administrative tasks. - Passion for education and a commitment to fostering a love of learning in students. If you are passionate about education and dedicated to making a positive impact on students" lives, we encourage you to apply for this exciting opportunity at Oakridge International School.,
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
Kota
Work from Office
The Program Coordinator will work to improve the social structure of the society by contributing to the upliftment of underprivileged and marginalized communities through e-education initiatives. This role involves strategic planning, stakeholder collaboration, and project implementation to ensure the program's effectiveness and sustainability. Principal Duties & Responsibilities: Design and implement projects that align with the organization's mission and goals. Support planning, coordination, and execution of project activities. Ensure adherence to policies and practices in project execution. Coordinate community surveys and maintain accurate records. Mobilize and finalize recruitment of project team members. Monitor project budgets and maintain financial records. Foster clear communication and collaboration within the team. Build and maintain positive relationships with internal and external stakeholders. Schedule and organize monthly meetings/events and document agendas. Prepare bi-weekly/monthly reports and maintain updated project documentation. Visit assigned schools/centers monthly to assess project progress. Track progress against timelines and ensure goals are met. Resolve any operational or logistical issues that arise during implementation. Organize and facilitate team capacity-building and training sessions. Continuously monitor and evaluate on-ground program impact. Assist with administrative and operational duties as needed. Develop and maintain strong relationships with stakeholders. Willingness to travel to surrounding areas as required. Qualifications & Skills Required: Bachelors or Masters degree in Social Work or any relevant discipline. 3 to 5 years of proven experience in program coordination or a similar role. Understanding of program operations and development procedures. Strong leadership qualities and a proactive mindset. Experience with budgeting, bookkeeping, and reporting. Tech-savvy and proficient in MS Office (Word, Excel, PowerPoint). Strong interpersonal skills with the ability to support and motivate diverse teams. Excellent verbal and written communication skills in English and the local language. Highly organized with strong time management abilities. Detail-oriented, efficient, and committed to impact-driven work. Empathetic and sensitive to others views and community needs..
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The role of an OD Specialist at Kreedo is critical in driving performance, career growth, and leadership pipeline development within the organization. As an OD Specialist, you will be responsible for implementing and supporting performance management processes, building career progression frameworks, and contributing to leadership development initiatives such as the Management Associate Program and succession planning. Your primary responsibilities will include supporting the rollout of performance management frameworks, creating tools for goal-setting and performance reviews, assisting in career pathway development, and tracking internal mobility metrics. You will also play a key role in supporting operational aspects of leadership development programs, coordinating talent reviews, and collecting feedback to improve OD initiatives. To excel in this role, you must have at least 3-4 years of experience with a minimum of 2 years in OD, talent development, or HR with hands-on implementation exposure. You should be comfortable working with data, templates, and tools to track program effectiveness and have experience in managing performance or career framework roll-outs. Additionally, having strong program management skills, the ability to coordinate across stakeholders, and attention to detail will be essential for success in this role. Joining Kreedo means being part of a team that is redefining access to high-quality early education for underserved communities. If you are passionate about shaping real systems that drive growth, performance, and leadership within an organization, and are looking to build your OD expertise in a high-impact, high-learning environment, we would love to hear from you.,
Posted 1 week ago
3.0 - 5.0 years
4 - 6 Lacs
Gurugram
Work from Office
Job Title: Project Coordinator Location: Sector - 33, Gurgaon, India Work Hours: 10:00 AM to 7:00 PM or 11:00 AM to 08:00 PM Monday to Saturday, 2nd & 4th Saturdays are Off Organization: Almawakening Foundation Background : Mandatory Experience with NGO's About Almawakening Foundation: Almawakening Foundation is a purpose-driven non-profit organization committed to fostering inclusion, empowerment, and awareness for individuals with diverse abilities and conditions. Founded by Alma Chopra's renowned life coach, motivational speaker, and disability rights advocates the foundation champions transformative social initiatives through impactful events, content-led advocacy, and community engagement. Position Overview: We are seeking a dynamic and detail-oriented Project Coordinator to manage, implement, and support a range of projects under Almawakening Foundation and Alma Chopra's initiatives . This role involves a strategic blend of content creation, stakeholder engagement, project management, and scheduling responsibilities. The ideal candidate will possess a passion for social impact and the ability to execute multiple tasks with precision, creativity, and timeliness. Key Responsibilities: 1. Content Development & Community Engagement: Plan, curate, and manage compelling content across digital platforms including social media, email newsletters, and awareness campaigns. Draft and edit scripts, captions, and blogs aligned with the foundations mission and Alma Chopras public outreach. Collaborate with designers, videographers, and creative teams to deliver engaging and accessible visual content. 2. Lead Generation & Partnership Development: Identify and reach out to potential sponsors, collaborators, donors, and event partners. Implement lead generation strategies to grow the foundations network and impact. Track leads, conversions, and ongoing relationships using CRM tools and structured databases. 3. Project Coordination & Implementation: Oversee end-to-end planning and execution of ongoing and upcoming programs and events. Coordinate with internal teams, vendors, volunteers, and stakeholders to ensure timely and efficient delivery. Set and monitor project timelines, budgets, and key deliverables, and regularly report progress. 4. Scheduling & Event Logistics: Manage and maintain Alma Chopras calendar for meetings, appearances, speaking engagements, and travel. Liaise with event organizers, partners, and logistics teams to ensure seamless execution. Arrange travel, accommodations, and event-related requirements as needed. Qualifications & Experience: Educational Background: Bachelor's degree in business administration, Communications, Marketing, Social Work, or a related discipline. Professional Experience: Minimum 2 years of experience in program coordination, content marketing, event management, or related roles within the non-profit or social impact sector. Technical Skills: Proficiency in content design tools such as Canva or Adobe Creative Suite. Experience in managing social media platforms (Instagram, LinkedIn, Facebook, YouTube). Familiarity with CRM and email marketing platforms (e.g., Mailchimp, HubSpot). Competence in organizing events and coordinating logistics. Communication & Soft Skills: Excellent verbal and written communication abilities in English (Hindi proficiency is a plus). Strong interpersonal skills and a collaborative mindset. Ability to work independently with a high level of initiative and accountability. Personal Attributes: Highly organized, efficient, and detail-oriented. Ability to manage multiple priorities simultaneously in a dynamic environment. Self-motivated with a proactive and problem-solving attitude. Genuine passion for disability rights, social equity, and inclusive development (preferred). What We Offer: A unique opportunity to work alongside a leading voice in the disability advocacy space. Direct involvement in projects with national and global relevance. A collaborative, mission-driven, and growth-oriented work culture. Join us in creating a more inclusive world. To apply, please share your resume and a brief note on why you are passionate about working with Almawakening Foundation.
Posted 2 weeks ago
5.0 - 10.0 years
6 - 8 Lacs
Rajkot
Work from Office
Job Summary: We are seeking an experienced and proactive Academic Administrator with a strong teaching background in Computer Science and a thorough understanding of NAAC documentation and academic processes. The ideal candidate will be responsible for overseeing classroom content delivery, supporting the academic team with timely feedback and guidance, and ensuring the completion of academic records and quality documentation as per regulatory norms. Key Responsibilities: Monitor and evaluate the quality of academic content delivery in Computer Science programs. Provide academic guidance, mentorship, and constructive feedback to faculty members. Review lecture plans, course files, and assessment methods to align with program objectives. Ensure timely completion and maintenance of academic documentation as per NAAC and university guidelines. Coordinate academic audits and prepare reports required for accreditations and internal quality checks. Conduct regular classroom observations and support continuous improvement in teaching methods. Liaise with academic leadership and internal quality assurance cell (IQAC) for compliance-related activities. Facilitate training and upskilling sessions for faculty in pedagogy and documentation practices. Track course progress, student engagement, and faculty performance indicators. Contribute to curriculum development and innovation initiatives within the department. Qualifications: Masters or Ph.D. in Computer Science or a related discipline from a recognized university. Minimum 5 years of teaching experience at the university or higher education level. Prior experience in academic administration and knowledge of NAAC accreditation requirements is essential. Excellent organizational, interpersonal, and communication skills. Proficiency in academic documentation, data handling, and Microsoft Office/Google Workspace tools. Preferred Skills: Familiarity with Learning Management Systems (LMS) and Outcome-Based Education (OBE). Experience in academic quality audits and institutional data preparation. Strong ability to work collaboratively with faculty teams and academic committees.
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The Customer Service Executive role falls under the Junior Management category within the Client Engagement department at the company located in Bangalore. As a Customer Service Executive, you will be reporting directly to the Head of Client Engagement. The position requires 2-3 years of experience and is a full-time role that may involve travel. In this role, your main responsibilities will include supporting and coordinating activities for the Client Engagement Team, managing communications with both internal and external stakeholders, building positive relations within the team and with external parties, scheduling and organizing meetings/events, preparing Minutes of Meetings (MoM), tracking open items until closure, supporting growth and program development, managing the ticketing tool to highlight any breach of Service Level Agreements (SLAs) with stakeholders, facilitating the completion of regular reports, documenting Change Requests from clients, understanding their requirements in relation to the product, constantly seeking ways to improve monitoring, discover issues, and deliver better value to customers, as well as analyzing statistics and compiling accurate reports. Preferred qualifications for this role include proven experience as a program coordinator or in a relevant position, being tech-savvy and proficient in MS Office, being a quick learner, having the ability to work with diverse and multi-disciplinary teams, possessing excellent time-management and organizational skills, demonstrating outstanding verbal and written communication skills, being detail-oriented and efficient, and being flexible to work long hours and over weekends/holidays when required. Onsite travel, either for short or long durations, may also be necessary. The Project Manager position requires a candidate with a total of 8 years of experience, including 2 years of planning and/or management experience. The Project Manager will be responsible for overseeing the planning, implementation, and tracking of System implementation projects from start to finish with specified deliverables. Primary duties include coordinating internal resources and third parties/vendors for project execution, ensuring projects are delivered on-time, within scope, and within budget, developing project scopes and objectives, ensuring technical feasibility, allocating resources, tracking progress, managing changes, measuring project performance, reporting to management, managing client and stakeholder relationships, minimizing project risks, maintaining project documentation, and establishing communication schedules. Requirements for the Project Manager role include a strong educational background in computer science or engineering, proven experience as a project administrator in the IT sector, technical expertise in software development and web technologies, client-facing and verbal communication skills, organizational skills, proficiency in Microsoft Office, exposure to Java/Oracle (a plus), PMP/PRINCE II certification (a plus), flexibility to work long hours and over weekends/holidays when required, and willingness to travel onsite for short or long durations. If you believe you have the skills and experience required for either of these roles and are interested in joining our team, please submit your resume or portfolio to be considered for our talent pool.,
Posted 2 weeks ago
1.0 - 2.0 years
13 - 17 Lacs
Hyderabad
Work from Office
About the role We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbauds pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact. What youll do Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership Monitor role KPIs including engagement volumes and partner attach rate Identify and input to evaluate future Blackbaud products that will be added to the service program. Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program. Collaborate extensively with partner enablement to raise program awareness and updates Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration. Collaborate with internal Blackbaud teams to ensure program coordination and alignment. What youll bring 1-2 Years of Program management or service delivery experience. Experience launching programs to customers, partners and internal stake holders Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins Ability to support partners in creation of go-to-market offering is based on sales plays and tracking effectiveness with wins Positive influence that impacts clients and partner executives Awareness of industry trends with the ability to gain insights into market trends Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Posted 2 weeks ago
6.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title:Program CoordinatorExperience6-10 YearsLocation:Bangalore : Technical Skills: Project Documentation & Reporting: Prepare and maintain project documents (e.g., project charters, plans, status reports). Generate regular reports and dashboards to provide visibility on project performance, risks, and milestones. 2. Tracking & Monitoring: Track project deliverables, milestones, and timelines. Identify delays or issues and escalate as necessary. Coordinate with other members of the team to receive updates and consolidate information in a tracker. Quality assurance, for example through collating data, auditing or compliance checks 3. Risk and Issue Management: Maintain risk and issue logs, ensuring they are documented, tracked, and resolved. Assist project managers in developing mitigation plans. 4. Stakeholder Coordination: Facilitate meetings, including scheduling, preparing agendas, and documenting minutes. 5. Resource Management Support: Assist in managing resource allocation and availability across projects. Requirements and Skills Solid organizational skills, including multitasking and time-management. Have a deep understanding of project management principles anddata analysis Strong analytical and problem-solving abilities Proven work experience as a Project Support Officer or similar role Ability to work independently, as part of a team and through others Hands-on experience with project management tools i.e. Microsoft office application Excellent presentation and written skills Qualification: Education qualificationB.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Posted 2 weeks ago
5.0 - 6.0 years
6 - 9 Lacs
Noida, Uttar Pradesh, India
On-site
Pearson, the world's leading learning company, is seeking a highly skilled and customer-focused Senior Program Coordinator (also known as a Candidate Relations Coordinator) to join our team. In this pivotal role, you'll be instrumental in delivering exceptional customer service and promoting our client programs. You'll manage high-level escalations, support the operational aspects of client testing programs, and play a key part in ensuring seamless service delivery. Primary Responsibilities Handle Level 3 Escalation calls , acting as a primary escalation point for complex service-related problems. Directly liaise with our US (United States) and EMEA (Europe, Middle East, and Africa) lines of business , ensuring strong collaboration and effective communication. Ensure candidate results are sent to clients in a timely manner , maintaining accuracy and adherence to deadlines. Prepare detailed client reports , providing insights and data as required. Promote client programs and products , identifying opportunities to enhance candidate and client engagement. Determine additional opportunities for program enhancement and identify potential operational trouble areas to proactively address them. Input accurate customer information into the database, maintaining high standards of data integrity. Assist in training and monitoring call center agents to ensure the consistent delivery of quality service. Responsible for maintaining the SLA (Service Level Agreement) for different Lines of Business (LOBs). Contribute to various reports and engage in client management activities. Handle events as they arise, ensuring smooth execution and resolution. Provide People Management support in the absence of the Manager, ensuring team continuity and guidance.
Posted 2 weeks ago
1.0 - 5.0 years
1 - 7 Lacs
Hyderabad, Telangana, India
On-site
As a Program Coordinator within our Customer Success team, you'll be crucial in providing excellent customer service and promoting client programs. You'll handle a high volume of incoming calls from clients, candidates, and test site administrators, directly supporting our US, EMEA, and APAC lines of business. This role also involves assisting with the operational aspects of client testing programs and expertly managing escalated service-related issues. Primary Responsibilities Handle Level 2 Escalation calls , acting as a primary point of contact for service-related problems. Directly liaise with US, EMEA, and APAC lines of business , ensuring seamless support. Promote client programs and products by effectively communicating their value. Input accurate customer information into the database. Assist in training and monitoring call center agents to ensure quality of service. Maintain the SLA (Service Level Agreement) for different Lines of Business (LOBs). Qualifications & Experience Education: Bachelor's degree (required). Experience: experience in a similar or related customer service position. Previously operated in a Level 2 support role . Possess previous subject matter expert knowledge . Familiar and comfortable working in a busy corporate environment/shifts (24x7) . Experience in providing application support . Familiar with MS Office . Desired Candidate Profile Excellent oral and written communication skills . Great attention to detail . Strong problem-solving skills . Excellent organizing and time management skills . Exceptional customer service skills . Effective teamwork skills . Note: No disciplinary action in the last one year.
Posted 2 weeks ago
1.0 - 5.0 years
1 - 7 Lacs
Delhi, India
On-site
As a Program Coordinator within our Customer Success team, you'll be crucial in providing excellent customer service and promoting client programs. You'll handle a high volume of incoming calls from clients, candidates, and test site administrators, directly supporting our US, EMEA, and APAC lines of business. This role also involves assisting with the operational aspects of client testing programs and expertly managing escalated service-related issues. Primary Responsibilities Handle Level 2 Escalation calls , acting as a primary point of contact for service-related problems. Directly liaise with US, EMEA, and APAC lines of business , ensuring seamless support. Promote client programs and products by effectively communicating their value. Input accurate customer information into the database. Assist in training and monitoring call center agents to ensure quality of service. Maintain the SLA (Service Level Agreement) for different Lines of Business (LOBs). Qualifications & Experience Education: Bachelor's degree (required). Experience: experience in a similar or related customer service position. Previously operated in a Level 2 support role . Possess previous subject matter expert knowledge . Familiar and comfortable working in a busy corporate environment/shifts (24x7) . Experience in providing application support . Familiar with MS Office . Desired Candidate Profile Excellent oral and written communication skills . Great attention to detail . Strong problem-solving skills . Excellent organizing and time management skills . Exceptional customer service skills . Effective teamwork skills . Note: No disciplinary action in the last one year.
Posted 2 weeks ago
4.0 - 8.0 years
5 - 10 Lacs
Noida, Uttar Pradesh, India
On-site
Pearson VUE, a pioneer in the computer-based testing industry, is seeking a passionate and highly skilled Customer Relations Program Coordinator to join our successful team. Delivering over 15 million certification and licensure exams annually across 180 countries, we are the global leader in high-stakes assessments. This is a truly exciting opportunity to join a company regularly featured on the Forbes list of Best Employers, offering ambitious global career opportunities and a supportive environment where your contributions are valued. Your Opportunity Manage diverse inquiries from internal stakeholders related to candidates assessment experiences. Understand and investigate customer inquiries received via phone and email from the Customer Service team. Collaborate with varied departments to thoroughly investigate customer issues. Utilize customer relations skills to take ownership of inquiries and deliver positive outcomes. Contribute to process improvement by providing feedback and suggesting ways to avoid future customer issues. Potentially engage with clients and assist with exciting projects. Work a regular full-time schedule of 40 hours per week, 5 days per week. Our Successful Candidate Exceptional customer service skills are a must. Possess excellent attention to detail . Take pride in your professional communication ability , both verbal and written. Demonstrate curiosity and the ability to investigate and seek out answers across multiple technological platforms. Possess strong time management skills and the ability to prioritize and multitask effectively. Qualifications Education: High school diploma or equivalent level qualifications (minimum required). A Bachelor's Degree or equivalent work experience is preferred. Experience: Experience training, teaching, or coaching is desired.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 6 Lacs
Vijayawada, Visakhapatnam, Guntur
Work from Office
The State Program Coordinator will manage the implementation of ARMMANs Kilkari and Mobile Academy programs across Andhra Pradesh. The role involves coordination with state government officials, internal teams, documentation, and monitoring of all program activities. Roles and Responsibilities Lead program implementation in line with ARMMAN's mission and vision Coordinate with Regional Manager, Program Officers, and government stakeholders Ensure timely execution of project work plans and activities Collect field data and feedback for program improvement Prepare meeting agendas, take minutes, and circulate timely reports Support IEC/BCC initiatives and documentation processes Coordinate field visits, logistics, and documentation of financial records Handle reporting, communication, and follow-up on all assigned program tasks Assist with procurement, file maintenance, and internal communication Submit detailed field visit reports and support communication deliverables Qualifications Skills Masters degree in Social Sciences, Public Health, Humanities (preferred) 57 years of experience in public health projects, field implementation, and stakeholder engagement Strong communication, documentation, and training facilitation skills Fluent in English and Telugu (written and verbal) is mandatory Technologically proficient with MS Office, data analysis, and internet applications Strong interpersonal skills and ability to work independently under tight deadlines
Posted 3 weeks ago
5.0 - 7.0 years
3 - 6 Lacs
Bhagalpur, Muzaffarpur, Patna
Work from Office
The State Program Coordinator will be responsible for implementing ARMMANs Kilkari and Mobile Academy programs in Bihar. The role involves stakeholder coordination, program documentation, team collaboration, and managing operations aligned with the organizations mission. Roles and Responsibilities Manage and implement program activities aligned with ARMMANs goals Act as key liaison for programmatic support and coordination Support Regional Manager and Program Officers in executing work plans Gather field-level data and feedback for continuous program improvement Prepare and share meeting agendas, minutes, and follow-up documentation Coordinate with internal departments and ensure professional communication Support Information, Education, and Communication (IEC) and BCC efforts Travel frequently within Bihar and occasionally to other program locations Provide timely reports and documentation throughout the project lifecycle Maintain records of financial transactions and documentation Independently handle coordination, prioritization, and follow-up activities Submit field visit reports and maintain both digital and physical files Attend team calls and assist in preparing communication deliverables Qualifications Skills Masters degree in Social Sciences, Public Health, or Humanities (preferred) 57 years of experience in managing public health projects and field implementation Strong coordination, time management, and team collaboration skills Excellent communication skills in English and Bihari/Bhojpuri (mandatory) Proven ability in data analysis, report writing, and documentation Experience in stakeholder communication and capacity building at district/state level Proficient in MS Office, internet applications, and data analysis tools Innovative trainer and facilitator with strong interpersonal skills
Posted 3 weeks ago
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