Assistant Manager/Senior Executive - Human Resources

Position Overview:

Job Title: Assistant Manager /Senior Executive - Human Resources

Department: Human Resources

Job Location: Worli, Mumbai

Position Overview:

The Assistant Manager /Sr. Executive – Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication.

Key Responsibilities:

1. Employee Engagement, Events & Communication ⭐(Core Function)

• Plan, organize, and execute

  employee engagement activities, celebrations, and cultural events

  across all locations.

• Plan and coordinate Town Halls

  and communication forums to strengthen leadership connect and transparency.
• Design and implement

  Rewards & Recognition (R&R) programs

  to appreciate employee contributions and achievements.
• Develop and manage

  annual engagement calendars

  and

  action plans

  based on survey insights.
• Prepare and monitor

  event budgets

  , ensuring impactful and cost-effective execution.

• Coordinate with the Marketing team

  to upload event photos and videos for

  employer branding

  on social media and internal platforms.
• Create and share

  internal HR newsletters, updates, and event highlights

  to strengthen employee communication.
• Support

  employee wellness programs

  , including stress management, health sessions, and well-being drives.
• Organize or support

  CSR activities

  to build organizational pride and connection.

2. . Employee Surveys & NPS ⭐(Core Function)

• Conduct

  employee engagement surveys, pulse surveys, and polls

  as needed, emphasizing

  continuous listening and data-driven action

  .
• Analyse survey data and

  prepare detailed reports

  highlighting insights, trends, and improvement areas.

• Share survey findings with management and employees

  , facilitating understanding and discussion of results.

• Facilitate action planning

  based on survey insights and

  track the implementation

  of these actions.
• Monitor and analyze

  Employee Net Promoter Score (eNPS)

  to gauge engagement levels.
• Maintain a

  dashboard of engagement metrics

  (participation rates, feedback scores, event ratings).
• Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives.

3. Employee Experience, Grievance Handling & Exit Management ⭐(Core Function)

• Serve as the first point of contact for

  employee grievances

  , ensuring timely and impartial resolution.
• Conduct

  exit interviews

  to capture feedback and identify improvement opportunities.
• Prepare and share

  Exit Interview Reports

  summarizing trends and recommendations.
• Analyze attrition data and develop

  retention strategies

  based on key insights.
• Implement

  employee feedback and suggestion mechanisms

  , ensuring timely closure and communication of outcomes.
• Promote a

  positive, inclusive, and feedback-driven workplace culture

  through consistent engagement and follow-ups.

4. HR Operations (Supportive Role)

• Coordinate and manage

  mid-year medicals for food handlers

  as per company policy.
• Ensure timely issuance and maintenance of

  employee name badges

  & Uniforms.

• Support HR audits, compliance checks, and related operational activities.

5. Culture, Recognition & Continuous Improvement

• Champion company culture, values, and recognition through regular communication and engagement programs.
• Ensure

  visibility of R&R winners

  across internal platforms and social media.
• Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture.
• Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction.

Qualifications & Experience:

• Bachelor’s degree or MBA in Human Resources or related field.
• 3–6 years of experience in HR Operations, Employee Engagement, and Employee Relations.
• Experience in the

  hospitality or service industry

  preferred.
• Strong communication, coordination, and stakeholder management skills.
• Proficiency in MS Office and HR survey tools.

Key Competencies:

• Employee-centric and approachable personality
• Strong event planning and execution skills
• Creative and proactive in engagement and branding initiatives
• Excellent communication and interpersonal abilities
• Analytical and data-driven approach
• Empathetic, organized, and collaborative team player