Amazon Marketplace Compliance Assistant

Job Title: Amazon Marketplace Compliance Assistant

Location: Vashi-Turbhe, Navi Mumbai, India (On-Site)

Working Hours: Start time between 12:00 noon to 9:00 PM & End time between 1:00 pm to 10:00 pm IST.

Employment Type: Full-time

Salary: 5-9 LPA

Company: Keplin Global Services Pvt Ltd

About Us:

Keplin Group Limited is a UK-based company that owns 11 different FMCG brands. We are dedicated to making everyday living better by offering practical, high-quality household and lifestyle products at great value. As a trusted UK-based retailer, we cater to a wide range of needs — from home essentials and personal care to garden accessories and seasonal items — through our diverse portfolio of brands. With a strong focus on customer satisfaction, affordability, and fast delivery, Keplin Group continues to grow as a one-stop shop for convenient, reliable, and smart solutions for modern living.

Job Summary

We are seeking a diligent Amazon Marketplace Compliance Assistant to safeguard our Amazon marketplace operations by ensuring adherence to Amazon policies, maintaining top-tier account health, and coordinating proactive compliance measures. This role will monitor performance metrics, investigate violations, and partner across departments to uphold account integrity and drive business continuity.

Key Responsibilities

Account Health Monitoring & Response

• Continuously monitor Amazon account health metrics—such as Order Defect Rate, Policy Violations, and Performance Notifications—and initiate corrective actions as needed.
• Serve as the primary responder for policy alerts and compliance warnings, monitoring these daily to prevent escalations.

Compliance & Violations Management

• Investigate policy violations, listing removals, gated-category issues, and content or trademark infractions.
• Prepare and submit Plans of Action (POAs), appeal documents, and documentation to Amazon support to resolve problems effectively.

Cross-Functional Coordination

• Collaborate with catalogue, legal, marketing, and logistics teams to gather required documentation (e.g., product certifications, invoices) for compliance submissions.
• Work with brand teams to perform listing audits across marketplaces and categories, mitigating risk by proactively identifying potential compliance issues.

Audits & Root-Cause Analysis

• Conduct regular audits of listings, catalogue content, regulated category items, and keyword usage to ensure ongoing compliance.
• Identify root causes of recurring violations and recommend process improvements or enhanced SOPs.

Reporting & Continuous Improvement

• Maintain tracking reports and dashboards highlighting health metrics, case resolution times, and compliance trends
• Share weekly performance summaries with senior leadership, along with recommendations to maintain health standards.

Policy & Marketplace Intelligence

• Stay up to date with Amazon policy changes and regulatory compliance requirements across product categories and operating regions.
• Share policy updates and training materials with internal teams to prevent non-compliance.

Qualifications

Essential

• 2+ years of experience managing Amazon account health, compliance, or performance metrics.
• Strong understanding of Amazon’s policy ecosystem (Seller/Vendor/Brand Registry), with proven success in resolving performance alerts.
• Experience drafting strong POAs and conducting appeals to Amazon Seller/Vendor Central.
• Excellent written and verbal communication skills; ability to engage with internal teams and Amazon support clearly and persuasively.
• High attention to detail, strong analytical thinking, and comfort handling multiple compliance tasks simultaneously.

Preferred

• Familiarity with regulated product categories and experience working with external regulatory authorities (e.g., FDA, CPSC).
• Experience auditing listings across platforms (Amazon, Walmart, TikTok, etc.) and enforcing MAP/MSRP policies.
• Background in e-commerce operations, catalogue management, or brand protection.

If you're interested in this opportunity, please send your updated CV, Cover letter to janicefernandes@keplin-group.com, or alternatively, apply directly via LinkedIn.