186 Aftersales Jobs - Page 2

We are looking for a Customer Relations Manager for a real estate firm at Marathalli. Experience in Real Estate or with any DAS processing bank loans Documentation, loan processing, payment followups Good in communication and presentable.

Responsibilities: Manage client coordination post-booking, handle documentation, payment follow-ups, and support until possession. Ensure smooth handover, resolve queries, and maintain records to deliver a seamless post-sales experience. Provident fund Mobile bill reimbursements

As an Aftersales Manager at TVS Motor Company in Chandigarh, India, you will play a crucial role in optimizing aftersales services to ensure maximum customer satisfaction. Your responsibilities will include overseeing customer service operations, analyzing data to enhance service levels, collaborating with sales teams, and devising strategies to elevate customer experience and loyalty. It is essential to work closely with various departments to uphold superior service standards and provide unwavering support. To excel in this role, you should possess a strong background in customer satisfaction and customer service, with prior experience in aftersales and sales. Your analytical skills will be key in identifying areas for improvement and implementing effective solutions. Excellent communication and interpersonal abilities are essential to foster positive relationships with customers and internal teams. This full-time position requires your presence on-site in Chandigarh, India. A Bachelor's degree in Business Administration, Marketing, or a related field is necessary to support your expertise in this domain. Any prior experience in the automotive industry would be advantageous, allowing you to bring additional insights and knowledge to the role.,

Looking for immediate joiners Looking for 5+ years of experienced candidate and immediate joiners 1. Find and Manage Clients Look for new business opportunities through networking and referrals. Meet with clients to understand their needs and maintain strong relationships. 2. Develop Sales Strategies Study market trends and competitors to find opportunities. Create and follow sales plans to achieve targets. 3. Coordinate Projects Collaborate with project managers and engineers to meet client needs. Track project progress and resolve issues as they come up. 4. Know Your Products Know the company's products and services well. Offer expert advice on the best solutions for their projects. 5. Close Deals Discuss terms with clients to reach agreements. Complete contracts and ensure all details are settled. 6. Support Clients Address and resolve client concerns. Offer help and support after the sale to ensure client satisfaction. 7. Work with Your Team Work with other departments to meet client needs and improve services. Provide feedback from clients to help improve the company's offerings. 8. Keep Learning Stay Updated : Keep up with industry trends and changes. Improve Skills : Take opportunities for professional development and training. Contact HR @9150308303

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. • Identify gaps and provide training or process corrections to improve metrics. • Technical Support & Training: • Coordinate with the technical team for complex issues and support dealers in field fixes. • Conduct regular on-site training and knowledge sharing sessions for dealer service teams. • Warranty and Policy Compliance: • Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. • Support in implementing field actions, service campaigns, and recalls. • Market Feedback and Reporting: • Provide feedback to HO on product performance, recurring issues, and regional trends. • Submit monthly reports on dealer performance and field activities.

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and Revenue Promote sales of accessories, water products, spare parts and stabilisers to the service partners Interface with service quality team and service partners to communicate targets and incentive scheme Preferred candidate profile 5+ years of relevant experience into Field Service/Area Service/After Sales operations Awareness about Kolkata region and nearby territories Industry Preference: Consumer Electronics & Home Appliances / D2H / Telecom

Support in project sales execution and tender bidding process Provide solutions from inquiry to after-sales Conduct f2f sales in India & international markets. Build strong client relationships & track market trends. Required Candidate profile Technical Knowledge: Understand product specs & functionality. Problem-Solving: Analyze issues & offer effective solutions. Sales & Negotiation: Meet targets & close deals.

Support in project sales execution and tender bidding process Provide solutions from inquiry to after-sales Conduct f2f sales in India & international markets. Build strong client relationships & track market trends. Required Candidate profile Technical Knowledge: Understand product specs & functionality. Problem-Solving: Analyze issues & offer effective solutions. Sales & Negotiation: Meet targets & close deals.

Analyst Aftermarket Function: Operations Location – Kolkata With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Analyst - Aftermarket In this role, you Customer Support in After Sales topics and managing customer requests & claims. Responsibilities Processing of customer enquiries • Calculation & creation of repair & service quotes including technical description. Monitoring of the cases (technical, administrative, delivery times & customer contact) Analysis of customer needs and subsequent implementation of individual concepts Support in After Market / After Sales strategies & processes Project lead of selected cases in the section of technical support, claims and customer satisfaction Internal and external preparation, coordination and management of customer claims Problem-solving-oriented work with a high level of technical understanding and customer orientation Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results Processing of warranties incl. statement to the customer Creating technical customer reports and its analysis Ensures compliance with all legal and other guidelines applicable in the company Drive Project Management of MRO and Services Handles technical queries from Customers Close cooperation with Field Service and Shopfloor Service Support Order Management team on technical Spare Part RFQ’s Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making. Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment. Work effectively in a team environment. Qualifications Minimum qualifications Bachelor’s degree Excellent written and verbal communication skills Aerospace, Manufacturing, Automotive industry experience in preferred Proficiency in MS office tools and ERP systems Ready to take new challenges. Ability to work under pressure and flexibility in working hours. Preferred qualifications Prior experience in working with MRO is preferable. Ideal industry experience includes heavy manufacturing and industrial engineering. Ability to work with minimum supervision in the cross-cultural environment. Good communication, persuasion and decision-making skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Improve dealer operations and systems to meet customer satisfaction. Dealer visit review & improve CSI through process systems for dealer profitability & customer satisfaction. To monitor workshop up gradation plan for region for better CSI

Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Responsibilities : Drive renewals and upselling for Simplotel. Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. Build and maintain strong long-lasting relationships. Understand various analytics of our customers, craft and implement strategies to grow it. Deliver metrics and analysis to customers to ensure that they understand the value of our platform Run Google Ad Campaigns and come up with SEO strategies for our customers. Manage schedule and prioritize well, in order to meet deadlinesSkills required : 0 -3 years of Account Management or other customer facing experience. Graduate degree in Engineering, Business or Hotel Management. MBA a plus. Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. Strong analytics skills and good knowledge of Excel. Ability to work in cross functional teams. Experience in delivering client-focused solutions based on customer needs Excellent listening, negotiation and presentation skills Ability to prioritize among competing tasks Keen attention to detail and adherence to deadlines. Knowledge of e-commerce, Web analytics & SEO is a plus.

COMPANY OVERVIEW TAK Technologies Pvt. Ltd. is a DPIIT, MSME, NSIC, and ISO-certified company with nearly 25 years of experience in manufacturing and integrating security systems. It specializes in Opto-electronic equipment, armored safety solutions, and providing comprehensive security services to Indian Defense and Government establishments. The company is an Original Equipment Manufacturer (OEM) with its own assembly line and a workforce of over 100 professionals. TAK Technologies proudly unveiled the DarVi” brand in the year 2012, marking a significant milestone in their commitment to excellence in the field of Opto-electronics. Key Certifications and Expertise • DPIIT (formerly DIPP), MSME, NSIC, ISO 9001, 14001, 18001. • Expertise in serving Indian Defense and Government institutions. • To ensure the quality and reliability of our own manufactured products, TAK took the initiative to establish a state-of-the-art testing and thermal calibration lab in 2016. Accredited by the esteemed Government organization NABL (National Accreditation Board for Testing & Calibration Lab), this facility underscores our commitment to meeting rigorous standards. Major Offerings • Security System Integration o Design, installation, testing, and commissioning for high-security government and defense locations. o Services include access control, CCTV surveillance, gate management, and perimeter security systems. • Opto-Electronic Manufacturing o Night vision devices (monoculars, binoculars) with exclusive partnerships • Smart Fence Systems o Electric fence solutions to ensure perimeter security. • Advanced Surveillance Systems o Cellular firewalls, IMSI catchers, and mobile surveillance devices. • Annual Maintenance Contracts (AMC) o Comprehensive support for security systems across multiple government and defense establishments. Role & responsibilities 1. Provide leadership and strategic direction to the Support Services department. 2. Oversee financial management, resource allocation, and execution of AMCs. 3. Responsible for the sales and support of AMC/Services business and to ensure that a good gross margin is achieved. 4. Achieving AMC revenue generation target as set by the company by task allocation to support team. 5. Meeting/Negotiation with potential Customers for Third Party AMCs. 6. Responsible for process improvement and re-structuring of Support Department. 7. Regularly Conduct Support review meetings and advise Management for AMC progress, new AMCs and Manpower planning. 8. Regular follow up with Client for Fund Availability. 9. Overall responsibility for all aspects of Support department including Maintenance of Tools & utilities and other Company assets. 10. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC. Preferred candidate profile: 1. From Electronics background 2. Having experience in Electronic Integrated security, Office Automation, hardware and networking industries. 3. Must have experience in handling Government and Defence clients. If interested please call 9891783123

Role & responsibilities Develop & execute the strategic initiatives that will deliver a superior customer experience. Retail infrastructure Conceptualize & develop a Digital First customer showroom journey & ensure execution across all keymarkets Build necessary tools and processes to deliver a superior & differentiated experience Track analytics & generate actionable insights around key retail parameters such as walk-ins, leads, conversions, after-sales & overall customer experience scores Training Strengthen salesmen training & engagement programs, to ensure their capability & knowledge is up to date. Develop the right delivery tools for online & offline engagement Tools & Practices Design & implement Dealership Customer Loyalty Programs to increase customer lifetime value Monitor and track competitive customer experience Building & managing relationships Engage with Sales & distributor teams to assess market requirement & develop relevant solutions Manage agencies & consultants to deliver all of the above initiatives Timely and successful completion of key initiatives Salesmen engagement scores CSI / Brand health & other metrics to measure customer satisfaction For more details:- Amita Raut:-9201592048 (amita.raut@skillventory.com)

Coordinate with customers Customer Support Visit client sites for support Site Supervision Oversee onsite engineering activities Identify & resolve site issues

Key Responsibilities: 1. Payment Collection Management Oversee end-to-end payment collection from booked customers as per project milestones. Maintain and monitor payment schedules linked with customer profiles in the CRM. Ensure timely and accurate tracking of all payments received and dues pending. 2. CRM System Management Manage and optimize the CRM platform for collection processes, ensuring data integrity. Set up automated payment reminders (SMS, email, WhatsApp) and follow-up workflows. Integrate CRM with accounting/ERP software for real-time payment reconciliation. 3. Customer Communication & Follow-up Design and implement personalized communication plans for payment reminders. Assign and monitor follow-up tasks to the collection team for overdue payments. Address customer queries related to payment schedules, receipts, and dues. 4. Escalation & Recovery Process Identify delayed payments and initiate escalation protocols as per company policy. Coordinate with legal and recovery teams for default cases. Negotiate payment plans with customers to minimize defaults and maximize collections. 5. Team Leadership & Coordination Lead, train, and motivate the collections team to achieve monthly collection targets. Collaborate with sales, finance, and legal teams to streamline collections and customer service. Conduct regular performance reviews and reporting. 6. Reporting & Analytics Generate daily, weekly, and monthly reports on collections, overdue amounts, and recovery rates. Analyze payment patterns and provide insights to senior management. Recommend process improvements based on data and customer feedback. Regards, HR Team G Square Groups Vinoth@gsquarehousing.com

managerRole & responsibilities Gm all resposiblity related to service. Preferred candidate profile

Role & responsibilities 1. Develop & execute the strategic initiatives that will deliver a superior customer experience 2 Timely and successful completion of key initiatives 3 Building & managing relationships, and after sales 4 Tools & Practice - Design & implement 5.Training - Strengthen salesmen training & engagement programs, to ensure their capability & knowledge is up to date. 6.Retail infrastructure- Conceptualize & develop a Digital First customer showroom journey & ensure execution across all key markets. For more details:- (amita.raut@skillventory.com)

Role & responsibilities KRAs - 1. Ensure accurate and timely marking of vehicle documents in the CRM system. 2. Follow up with sellers for any pending or missing vehicle documents. 3. Manage and maintain accurate car inventory at the hub. 4. Coordinate with internal teams for organized vehicle document management. 5. Use basic Excel functions for data tracking, reporting, and inventory updates. Preferred candidate profile Graduate Customer support experience Immediately available

Role & responsibilities 1. Forecasting parts needs and ordering parts to maintain optimal inventory levels. 2. Monitoring the current parts inventory. 3. Pricing parts to maintain profitability. 4. Receiving parts , including placing them into inventory and properly labeling them. 5. Helping customers find and purchase the correct parts. 6. Overseeing special orders. 7. Must have SAP knowledge in all modules preferably in SD & MM. Preferred candidate profile 1. Any degree or a similar field experience. 2. Prior work experience in automobile industry and thorough knowledge in SAP. 3. High level of customer service , people-oriented. 4. Knowledge and ability of parts pricing procedures. 5. Leadership initiative, problem solving, analytical skills & delegation. 6. Excellent written and verbal communication skills. 7. Hindi speaking Perks and benefits GPA & GMC Insurance Coverage ,PF & Performance Incentive. .

Area Service Manager Traditional channel - Developing and implementing service standards and procedures for the service delivery of customers. Maintaining customer relationships and improving response and delivery times. The Person: You love to learn and grow and be acknowledged for your valuable contributions. Your not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews. Experience in Power Tool industry is a must. Working closely with demand planning and warehousing teams in order to ensure spare parts are planned and kept ready for servicing. Providing analysis and reporting on metrics such as weekly/monthly service by product / segment / market. Working closely with third party service provider to ensure TAT targets are met, SLAs are achieved as per the agreement. Providing virtual assistance to customers on product demonstration / application / breakdown related issues, resolving minor issues over the call. Should have prior experience in a similar role. Experience within digital marketing is a plus. Should possess a solid understanding of e-commerce frameworks. Should have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment. Should have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously. Should be a creative and strategic thinker with a strong customer orientation. Should have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Assoc Manager Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Operation leadOperation lead Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Pharmacy,Master of Pharmacy

We are hiring for the role of Assistant Sales Manager Role & Responsibilities: Generate and manage inquiries from OEMs, End Users, EPCs, and Consultants Engage with customers to understand application requirements and propose suitable Control Valve solutions Coordinate with the Application Engineering Team for timely and accurate techno-commercial proposals Drive follow-up on submitted proposals and convert inquiries into confirmed orders Lead price negotiations while ensuring profitability and adherence to pricing strategies Track and manage the enquiry-to-order pipeline , ensuring accurate data and timely action Build and maintain strong relationships with key accounts to drive long-term business growth Conduct customer visits for technical discussions, product positioning, and solution presentations Share market feedback and competitor intelligence with the management team to align strategy Preferred Candidate Profile: Industry Background: Currently working in the Valves or Pump industry Experience: 37 years in technical sales or business development Technical Knowledge: Good understanding of industrial flow control products and applications Communication: Strong interpersonal, negotiation, and presentation skills Travel Flexibility: Willing to travel to customer sites for meetings and technical discussions

Role & responsibilities JD-CRM Drive Customer Experience Drive Collections Efficiencies Responsible for reducing customer outstanding Responsible for Process Adherence & Process Audit Scores Customer Query Management by ensuring TATs are met Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins New Process Creation, wherever applicable Coordinates between departments and the customer to resolve customer queries Represents customer queries at the Corporate Office The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s) CRG (Customer Records Group) Team: 1 per 400/500 Pre-launch preparation of all legal and financial documentation like bill, receipt formats, allotment letter draft, ATS, AFS drafts, Bank NOC, TPT for Bank loans etc. Bank Tie Ups D4U KYC Checking prior to releasing the booking (post SE Dry run) Preparation of PTM (Permission to mortgage) for all bank loan cases Allotment letter generation ECRM / Manual multiple iterations / stringent launch timelines mostly not in line with IT TAT Agreement generation from ECRM / Manual BBA Agreement / Deed of conveyance registration Physically present at Registrar office Billing generation Payment receipting Cancellation Transfer / Name addition and deletion Preparation of Transfer Deed and Registration of the same Refund CC Regulatory and SOP Compliance Audits Interest and demand related manual calculations for Legal case support All manual calculations like reinstatement and forfeiture calculations to be shared with cross functional teams Manual reminder letters like Pre-termination and Termination, Agreement registrations Payment reminders are also not live for NCR Approval consolidation for sites Uploading Waiver / Credit note entries in system Preparation of Finance NOC for handover Candidate with real estate background will be preferer. Candidates can send their resume to Sanam.yadav@godrejproperties.com.

Job Summary: A results-driven Marketing Specialist, focused on accelerating growth in the Aftersales Parts & Lubricants segment. Skilled in developing and executing strategies to increase sales, drive customer acquisition, and enhance retention, the role involves leading marketing campaigns, organizing engagement events, and promoting product value. With expertise in B2B and B2C marketing, digital tools, and customer analysis, the specialist effectively navigates diverse customer segments. Combining strategic thinking with a hands-on approach, they consistently deliver impactful campaigns to achieve business targets. Roles and Responsibilities Roles & Responsibilities: 1. Marketing of Genuine Parts & Lubes Develop and execute targeted marketing plans to highlight the value and benefits of genuine parts and lubricants. Create impactful materials such as brochures, catalogs, presentations, and digital content to support sales. Align with product and sales teams to ensure marketing strategies meet business objectives and targets. Support sales teams through training, tools, and resources for effective promotion of aftersales products. Lead anti-counterfeit campaigns through education, industry collaboration, and awareness initiatives. 2. Customer Acquisition and Retention (Lifecycle Focus) Design and implement strategies to attract new customers and retain existing ones across their lifecycle. Use CRM systems to track interactions and segment customers based on behavior and purchase potential. Conduct detailed market research to understand customer needs and high-opportunity regions. Run lead generation campaigns and nurture prospects into long-term, loyal customers. Analyze retention data, run loyalty programs, and monitor competitor actions to stay ahead in the market. 3. Contract Facilitation and Management (Ring-Fencing) Collaborate with the sales team to develop customer contracts that align with marketing objectives. Ensure contracts offer mutual value while supporting long-term business relationships. Manage contract renewals and explore ways to expand scope and offerings within each agreement. Monitor contract performance and identify opportunities for improvement and optimization. Support “ring-fencing” efforts by ensuring consistent contract coverage for key customers. 4. Customer and Operator Engagement Events Plan and manage customer and operator meetups to build stronger relationships and engagement. Handle event logistics, develop agendas, and ensure budget compliance throughout the process. Leverage events to showcase products, services, and company values to targeted audiences. Gather feedback post-event and use insights to enhance future experiences. Strengthen brand presence and loyalty through strategic in-person engagement efforts. 5. Promotion of Positive Testimonials, Videos, and Content Collect and curate testimonials, case studies, and success stories from satisfied customers. Create engaging video content highlighting real experiences, product features, and benefits. Distribute content via social media, websites, and email to maximize reach and impact. Encourage customers to share their positive stories to boost word-of-mouth marketing. Use authentic voices to build credibility and trust with potential buyers. 6. Features, Advantages, and Benefits (FAB) Promotion Develop clear messaging that connects product features to customer-relevant benefits. Translate technical specifications into compelling value propositions that resonate with target audiences. Ensure FAB messaging is consistently used across all marketing communications. Differentiate the brand through competitive analysis and effective positioning. Educate customers on why genuine parts and lubes deliver superior performance and value. 7. Digital Marketing Activities Maintain an active presence across social media platforms and engage with followers regularly. Plan and execute targeted email campaigns to reach specific customer segments. Optimize website content to improve visibility through search engines (SEO). Run digital ad campaigns including Google Ads and social media promotions. Monitor performance and adjust digital strategies for maximum impact and ROI.