186 Aftersales Jobs - Page 5

We are hiring for US based MNC. Interested candidates can share their resume on swati.srivastava@weareams.com Role Title: Service Delivery Manager Exp: 2+ yrs Location: Pune Roles & Responsibilities: Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASP’S team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASP’s as per timeline. Yearly revenue target as per yearly budget. Regards, Swati Srivastava AMS Consultant

Join us as a Service Sales- Account Executive/ Sr. Account Executive/ Account Manager Your main responsibilities Analyze current, past and potential new customers to identify opportunities for Schindler to expand the Portfolio. Approach customer for sale and/or renewal of maintenance of Schindler elevators and escalators Coordinate, prepare and negotiate all offers and contracts consistent with KG commercial guidelines Coordinate the handover of gained and recovered units to the Asst./Area Manager EI in order to provide a positive experience to the customer Ensure timely and smooth execution of service conditions with support from Branch EI Team and collection of outstanding dues. What you bring For the Account Manager - EI Sales position, Schindler seeks people with: Expertise Desired experience in commercial roles in similar industries for at least three to five years. Knowledge and Skills Desired knowledge on Schindler products and service contracts, Selling Skills, Customer Relationship Management and time management skills, Communication Skills. Education Diploma or Bachelors Degree (Engineering preferred). Whats in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195

Responsibilities: *Oversee after-sales service and order tracking (order placement to delivery) *Share proactive updates with client * Ensure timely payment follow-ups * Help clients reorder * Maintain reports Note: Only Female candidates may apply

RECRUITMENT - SALES EXECUTIVE JOB TITLE : SALES EXECUTIVE COMPANY : MALIK MOTORS PVT. LTD. {ASHOK LEYLAND} JOB LOCATION : OLD BOWENPALLY, HYDERABAD - 500011. TYPE OF JOB : FULL TIME WORK TYPE : FIELD SALES SALARY TYPE : RS 15,000/- PER MONTH + TRAVEL ALLOWANCES + INCENTIVES CANDIDATE REQUIREMENTS: - EDUCATION : GRADUATION EXPERIENCE : FRESHER LANGUAGES : ENGLISH, HINDI & TELUGU SKILLS REQUIRED : 1. COLD CALLING 2. LEAD GENERATION 3. CUSTOMER INTERACTION. 4. MARKET KNOWLEDGE JOB DESCRIPTION: - SHOULD BE RESPONSIBLE FOR DRIVING SALES OF TRUCKS SHOULD IDENTIFY POTENTIAL CLIENTS AND CUSTOMERS SHOULD DEMONSTRATE THE FEATURES AND BENEFITS OF THE VEHICLE NEGOTIATE DEALS WITH POTENTIAL CUSTOMERS BUILD STRONG CUSTOMER RELATONSHIPS MAINTAIN IN-DEPTH KNOWLEDGE OF THE COMMERCIAL VEHICLE MARKET SHOULD BUILD A STRONG SALES PIPELINE MAINTAIN ON-GOING RELATIONSHIPS WITH CLIENTS MAINTAIN ABILITY TO IDENTIFY CUSTOMER CHALLENGES SHOULD MAINTAIN PROPER DRESS CODE WHILE MEETING A CUSTMER

Role Overview The Operations Manager for Logistics & After Sales will own end-to-end management of the companys logistics and after-sales service operations. This role is critical to ensuring timely delivery, efficient returns management, warranty servicing, and superior customer service to enhance brand loyalty and operational efficiency. Key Responsibilities Logistics Management: Plan, oversee, and optimize inbound and outbound logistics operations, including warehousing, transportation, and last-mile delivery. Collaborate with logistics partners and 3PL vendors to ensure timely and cost-effective distribution. Implement best practices in inventory management, order fulfillment, and shipping processes. Monitor and analyze logistics KPIs such as delivery timelines, transportation costs, and order accuracy. Lead initiatives to improve supply chain visibility and efficiency using technology and process improvements. After Sales Service Management: Manage the end-to-end after-sales process including installation, warranty claims, repairs, replacements, and customer feedback resolution. Build and maintain a strong service network with field technicians and third-party service providers. Develop and enforce SLA standards to ensure timely and quality service delivery. Monitor customer satisfaction metrics (NPS, CSAT) and implement continuous improvement plans. Handle escalations, identify root causes, and implement corrective actions. Team Leadership & Cross-Functional Coordination: Lead and develop a team of logistics coordinators, warehouse staff, and after-sales service representatives. Work closely with Sales, Customer Support, Product, and Manufacturing teams to align operations with business objectives. Drive process standardization and automation to reduce operational costs and improve scalability.

Support Respond to customer inquiries regarding price, delivery time, and delivery methods. Prepare quotations using the companys Microsoft Excel template, ensuring accuracy and professionalism in English. Verify and follow up on customer payments. Handle the packing and shipment of goods. Track and monitor deliveries until completion. Contact Hyundai/Kia dealer shops to verify the usage of GIT products by checking serial numbers and quantities. Prepare quotations for update fees using Microsoft Excel, maintaining clear and professional English communication. **********EXCELLENT ENGLISH COMMUNICATION SKILL REQUIRED************ Reporting Provide data and guidance to support the Managing Director (MD). Register and maintain records in the CRM system (GIT Program). 3 months Probation period. **********EXCELLENT ENGLISH COMMUNICATION SKILL REQUIRED************

Responsibilities: * Provide technical services on-site * Conduct instrument calibrations at customer locations * Ensure timely repair and maintenance of equipment Health insurance Accidental insurance Provident fund Gratuity

Job Summary: We are looking for a Service Technician who has strong hands-on experience, especially in Outboard Motor (OBM) repair and maintenance . The ideal candidate should be skilled in servicing engines of Yamaha, Suzuki, Mercury, Tohatsu , and similar brands. If you have worked on OBMs, Jet Skis, or other marine engines and enjoy working outdoors and on-site this job is a great opportunity. Key Focus Area: OBM Repair & Servicing This role mainly focuses on diagnosing, repairing, maintaining, and testing OBMs , which are engines used to power small boats, rescue boats, and water sports equipment. You should be confident in: Opening OBM engines , checking piston, crankshaft, fuel pump, spark plugs, gearbox, etc. Cleaning and reassembling OBMs properly as per brand guidelines Doing routine service oil changes, impeller checks, lubrication, etc. Electrical diagnostics checking ignition systems, starter motors, battery connections, and wiring Propeller, gear oil, and cooling system checks Testing the OBM on water or a test tank to ensure smooth operation Maintaining tools, spare parts, and service records Other Responsibilities: Repairing and servicing Jet Skis, inflatable boats, and other water sports gear Assisting in demo setups, trial runs, and field service visits Reporting service issues and spare part requirements to the office Working with the team to ensure on-time service delivery and quality Eligibility Criteria: Education: ITI / Diploma / B.E. in Mechanical or Marine Engineering Experience: Minimum 3 years of direct experience in OBM and boat engine repair Should have worked with brands like Yamaha, Suzuki, Mercury, or Tohatsu OBMs Must be familiar with both 2-stroke and 4-stroke engines Able to handle basic electrical faults and wiring in OBMs Good understanding of marine-grade lubricants, tools, and spare parts Willing to travel for on-site service across India Preferred Qualities: Passion for marine equipment and hands-on repair work Can work independently or with a small team Positive attitude and responsible behavior Basic communication skills (English/Hindi/Marathi) Punctual and honest in fieldwork and reporting Benefits: Competitive salary based on skill and experience Field visit allowance and stay/travel support Training on international OBM brands Exposure to government and tourism marine projects Growth opportunity within a fast-growing marine company About the Company: Litmus Marine Innovation Pvt. Ltd. is a trusted name in marine equipment, floating jetties, water sports gear, and rescue boats. We work across India with clients in government, tourism, and private sectors. Our technical team handles everything from OBM servicing to floating infrastructure installations.

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

To supervise already established Toll free service for all India for servicing in guarantee period by franchise and Company employee on service CRM. Required Candidate profile Service franchise management, CRM handling, Toll-free customer service management..

Hiring for TOP International Process Customer Care executive Minimum Qualification is 12th pass Cabs + rotational night shifts with International Exposure For faster response WHATSAPP cv to HR 79827 39499

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Role & responsibilities Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) • Generating Demands and Receipt Follow up on collections outstanding collections • Capture daily follow up on excel Preparing BBA's Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation managemen

Execution & keeping records of Installation activities Timely closing field complaints/Scheduled visits Technical Assistance to field team & customer Quotations/ proposals Sending and followup Tracking,executing invoicing against purchase orders

Responsibilities: * Install active LED displays and screens at client end * Provide after sales support and technical services * Ensure customer satisfaction through timely resolutions * Maintain equipment performance and reliability Annual bonus Provident fund

Role & responsibilities • Lead and manage the entire CRM department for the project • Supervise CRM executives and ensure timely execution of post-sales activities • Handle end-to-end documentation agreements, demand letters, receipts, allotments, and possession formalities • Ensure seamless coordination with Sales, Accounts, Legal, and Site teams • Maintain and update accurate client records in CRM software and Excel • Proactively resolve client concerns with a customer-first approach • Manage professional communication email, telephonic, and in-person • Plan and execute possession handovers smoothly, ensuring complete customer satisfaction • Drive initiatives to enhance client experience and retention Preferred candidate profile • In-depth knowledge of real estate post-sales processes • Excellent communication & client handling skills • Strong leadership and team management abilities • Expertise in CRM software and Microsoft Excel • Well-versed in agreement drafting & legal coordination • Effective coordination across departments • Strong problem-solving and decision-making skills • Ability to manage possession procedures smoothly

Role & responsibilities Strong client communication & follow-up Handling customer queries, agreements, and documentation Coordination with sales, accounts & site teams Managing post-sales activities allotments, demand letters, receipts CRM software knowledge & Excel proficiency Professional email and telephonic communication Excellent interpersonal and problem-solving skills

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

Highly motivated self-starter, with the ability to think innovatively and work independently. Commercially astute with strong negotiating skills. Ability to work with people across different cultures and nationalities. Required Candidate profile Ability to work effectively under pressure. The drive and commitment to achieve personal and company goals. The ability and willingness to travel both domestically and internationally

for Reputed Developer-(Realestate experience mandatory) • Execute the booking process, allotment letter, agreement for sale, interest notice, letter regarding NOC for mortgage, etc.

We are proud to get Certified as Great Place to Work '2024 Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyse and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Collections Specialist Job Location: Vashi (Navi Mumbai) Experience: 3 year to 8 years Weekly Off: 6 Days working (2nd & 4th Saturday Off) Benefits: Yearly Increments Job Description: Contact customers with overdue accounts via phone, email, or letters. Negotiate payment plans or settlements according to company policy. Follow up regularly to ensure adherence to payment agreements. Monitor accounts receivable to identify outstanding debts. Analyze aging reports to prioritize high-risk or long-overdue accounts. Maintain detailed records of all communication and payment activities. Respond to customer queries regarding their accounts and payments. Investigate and resolve disputes or discrepancies that prevent payment. Coordinate with internal teams (e.g., sales, billing) to clarify billing issues. Adhere to legal regulations and company policies in all collection activities. Ensure proper documentation of all collection efforts and customer communications. Maintain confidentiality of customer financial data. Prepare regular reports on collections status, delinquency trends, and recovery performance. Provide feedback on recurring issues or systemic problems that impact receivables. Use collections software or CRM tools to track and manage collections efforts. Collaborate with legal teams on accounts that require legal action. Evaluate credit risk and contribute to credit limit decisions. Participate in process improvements or automation initiatives. Keys Skills Required : Strong communication and negotiation skills. Problem-solving ability and attention to detail. Patience, persistence, and professionalism under pressure. What we give you? Fixed Salary + Yearly Increment (Performance Based) How to Apply? Kindly share your resume on Chetana.mandavkar@homebazaar.com and for more details contact on 7400156957

Job Summary: Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision. Key Responsibilities: Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks. Candidate should well aware about diesel engine background, Industrial Segment. Having good CRM with customers. Travelling at various locations- Chhattisgarh, Madhya Pradesh & Nagpur Area for generate Cummins after sales & service business. Payment collection & Receivable control in the required role. Good knowledge in MS office. Location for this position will be Nagpur. This position will be on-site with 75% domestic travel.