186 Aftersales Jobs - Page 7

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Service Email tracking & response OLTC Service offer PO follow up -SAP notification/Allocation of Enggrs Proforma Invoice preparation Service enggrs documents submission for customers during visits SAP Notification creation Service response tracking Required Candidate profile Ideal candidate will have 2-3 yrs of exp. in service coordination and possess strong communication skills in Hindi. Role is crucial for ensuring customer satisfaction and smooth service operations.

* Providing after sales service and technical support to all customers, customer channels under command area . * Registering/Recording each customer complaints and ensure responses with in TAT levels under Command Area. .

Desired profile: Commercials understanding of Markets• & CV business (P&L) Technical and Commercial Knowledge• Leadership, Communication and People Management Skills• Customer Orientation and Negotiation Skill Abika Gupta hr3@oraclehr.in

Role: The Inside Sales Executive helps the company grow by selling products or services over the phone, email, or online platforms. They talk to potential customers, understand their needs, explain the company's offerings, and convince them to make a purchase. Responsibilities: - Lead Generation - Find and contact new potential customers. - Follow up on inquiries from interested clients. - Customer Communication - Talk to customers through calls, emails, or chats. - Understand their needs and suggest suitable products or services. - Sales Conversion - Explain the benefits of products or services. - Persuade customers to complete their purchase. - Maintain Records - Keep records of calls, emails, and customer details. - Update the sales database regularly. - Meet Targets - Work towards weekly or monthly sales goals. - Team Coordination - Work with the marketing and sales team to improve strategies. - Share customer feedback for better service. - Customer Support - Help customers with questions before and after the sale. - Continuous Learning - Stay updated about company products and services. - Improve sales skills through training.

Job Title: Warranty Analyst Seeking Applicants with a Background in Automotive OEM Industry The Warranty Analyst will be responsible for analyzing warranty claims and assisting in the management of warranty policies and processes. This role involves reviewing warranty claims for accuracy, ensuring compliance with company policies, and collaborating with various departments to enhance warranty operations. The analyst will also provide insights and reports to management regarding warranty trends, costs, and potential areas for improvement. Key Responsibilities: - Review and analyze warranty claims to identify patterns and trends in product performance. - Collaborate with cross-functional teams to gather necessary documentation and information regarding warranty claims. - Prepare and maintain warranty reports to share findings with management and recommend improvements. - Monitor warranty costs and perform root cause analyses to identify potential product issues. - Identify patterns and trends in warranty claims data to provide insights and recommendations for process improvements. - Prepare reports summarizing warranty claims and related data for management review. - Conduct warranty audits to ensure compliance with company standards and regulations. - Monitoring & tracking of warranty performance post WOR. Review & plan of post follow up reviews basis result. - Pre-Audit analysis & feedback to regional PICs - Stay updated on industry trends and best practices related to warranty management and analysis. - Market intelligence on evolving warranty policies, conditions & offerings (EV / ICE) - Budgeting / Provisioning / Cost monitoring – Provision Vs expense (Goodwill, Warranty, Extended Warranty) Skills Required: - Proficiency in Microsoft Excel for data analysis and reporting. - Familiarity with warranty management systems and databases. - Experience with business intelligence tools for data visualization and reporting (e.g., Tableau, Power BI). - Understanding of enterprise resource planning (ERP) systems related to warranty processes. - Knowledge of statistical analysis tools is a plus. The ideal candidate will have a background in warranty analysis, quality assurance, or a related field and a passion for improving product reliability and customer satisfaction.

Role:The Inside Sales Executive helps the company grow by selling products or services over the phone, email, or online platforms. They talk to potential customers, understand their needs, explain the company's offerings, and convince them to make a purchase.Responsibilities:- Lead Generation- Find and contact new potential customers.- Follow up on inquiries from interested clients.- Customer Communication- Talk to customers through calls, emails, or chats.- Understand their needs and suggest suitable products or services.- Sales Conversion- Explain the benefits of products or services.- Persuade customers to complete their purchase.- Maintain Records- Keep records of calls, emails, and customer details.- Update the sales database regularly.- Meet Targets- Work towards weekly or monthly sales goals.- Team Coordination- Work with the marketing and sales team to improve strategies.- Share customer feedback for better service.- Customer Support- Help customers with questions before and after the sale.- Continuous Learning- Stay updated about company products and services.- Improve sales skills through training.

Lead Spares Operation team Plan/forecast spares turnover Work with Production/SCM for timely delivery MRP & Inventory Controller for Spare Parts Monitor AR Commercial Clearances Branch Review Set inventory levels in Branches/Channel partner locations Required Candidate profile Customer focused parts Planning & Control Plan, organize & coordinate in an international environment Build relationships with clients, suppliers & contractors 8 - 12 years experience in SAP SD & MM Perks and benefits Based on Spares Operations Management Experience

Hiring Freshers & Experience candidates for Customer Support Role. Language- English + Hindi+ Telugu Graduation and Undergraduate can Apply 6 Days Working days Call Uma 6357012699 for more info . . Required Candidate profile . Candidate should be fluent in English & Hindi Graduation is not Mandatory. Should be comfortable in Work from office. 12-14k For Fresher. 16-18k For experience. Call Uma 6357012699 for more info

Location - Pune/ Coimbatore / Delhi. The JD of the candidate we are looking for is : The Customer Support Manager will be responsible for managing post-sales support operations for the Consumer PC segment. This role involves coordinating with retailers, distributors, authorized service providers (ASPs), and end customers to ensure high-quality support, prompt issue resolution, and strong customer satisfaction (CSAT). The ideal candidate should have experience in technical support, vendor management, and customer relationship management in a consumer tech environment. Experience preferred: 5 to 8 years of experience in customer support or service operations, preferably in the consumer electronics or PC industry. Experience in handling partner/vendor management, escalation handling, and customer satisfaction initiatives. Familiarity with CRM tools, ticketing systems, and field service platforms. Key Responsibilities: Customer Issue Resolution: Lead the resolution of service-related issues for end customers, ensuring timely and satisfactory closure. Partner & Retailer Coordination: Act as the key support liaison for retailers, distributors, and channel partners for service-related queries and escalations. ¢ Vendor & ASP Management: Manage and review performance of authorized service providers, drive improvements in TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. ¢ Process Improvement: Identify gaps in current support processes and work cross-functionally to implement improvements. ¢ Team Management: Supervise and coach regional or zonal support executives or contract staff handling front-line customer and partner communication. ¢ Reporting & Analysis : Track and report on key service KPIs such as CSAT, NPS, backlog aging, repeat calls, etc., and suggest corrective actions. ¢ Escalation Handling: Manage high-severity customer escalations and work with internal teams (Tech support, Logistics, WH, etc.) for resolution. ¢ Training & Enablement: Conduct regular training sessions for retail and partner staff to ensure they are updated on support processes and tools. ¢ Compliance: Ensure all support activities follow internal compliance, warranty guidelines, and consumer protection laws. Key Skills: ¢ Excellent communication and interpersonal skills ¢ Strong problem-solving and decision-making abilities ¢ Analytical mindset with proficiency in MS Excel, PowerPoint, and data tools ¢ Ability to multitask, work under pressure, and manage diverse stakeholders ¢ Customer-centric approach with a strong focus on service quality Field support experience

Roles & Responsibilities: The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision Support & monitor the development of workshop infrastructure for completion as per time plan. Regular review of Dealer KPI, support to enhance the same. Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre. Implementation of systems & processes at dealership as per KIA guidelines Ensure Policy Adherence at the dealership. Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ. Measuring & monitoring CSI of the dealership & working with dealership to enhance CS. Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers. Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan. Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction. Regular audits, evaluations to monitor dealership performance. Warranty approvals, audits, parts scrapping etc in the dealership under supervision. Any other duties expected from the position & requested by respective manager.

Hey Jobseekers!!! Job Title: Customer Service Representative Location: Lucknow Salary: 1.5 LPA - 2.75 LPA Experience: Fresher Job Description: We are looking for enthusiastic and motivated individuals to join our team as Customer Service Representatives . This is an excellent opportunity for freshers who have strong communication skills and a passion for providing excellent customer support. The role involves assisting customers and resolving their queries in a professional and timely manner. Key Responsibilities: Customer Support: Provide accurate, valid, and complete information by using the right methods/tools. Issue Resolution: Handle customer complaints, provide appropriate solutions, and follow up to ensure the resolution is effective. Communication: Communicate effectively with customers via phone, email, and chat, ensuring a positive experience. Documentation: Maintain records of customer interactions, transactions, and feedback accurately. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to think critically and resolve customer queries efficiently. Freshers Welcome: No prior experience required; training will be provided. Customer-Focused: A positive attitude with a passion for customer satisfaction. Technical Skills: Basic computer knowledge (MS Office, Email, Internet). Team Player: Ability to work well within a team environment. Requirement: Any UG /Graduate/fresher/experience can apply. Fresher or 0-1 year of experience in customer service or related roles. Benefits: Comprehensive training to help you succeed in your role. Opportunities for professional development and internal promotions. Rotational shift 6 day working and 1 day off Interested candidates can apply by sending their resume/contacting to Nidhi 6388237997. #lucknow #fresher #csa #UG #voice #communicationskills

Looking for a challenging role? If you really want to make a difference - make it with us Siemens Energy is focused on helping customers navigate the world"™s most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. With us, you can do something significant that benefits society and human progress A Snapshot of Your Day In a growing business and highly dynamic environment, you will actively handle Commercial project management activities for our SSP Business in TI STG Vadodara. The role will involve cross collaboration with colleagues/customers across multiple areas and locations. Job Requirements Coordination with Order Management for all incoming purchase requests with all required technical inputs. Invite offers from approved suppliers, in close co-ordination with a strategic procurement team, from local and import market. Make techno-commercial evaluation of offers, negotiate as per benchmarking and prepare techno-commercial comparison for assessment and approval. Purchase order creation and close follow-up for delivery of goods and services in line with end customer want date within the compliance framework of organization. Establish and manage communication with support functions like engineering, quality, stores, commercials, finance etc. Define and execute strategy for vendor loading and monitor on time deliveries from suppliers to meet end customer delivery and organization revenue targets. Prepare advance planning and strategy in co-ordination with order management team for raw material and spare inventory for smooth execution of short lead time customer orders. Co-ordinate and monitor with internal workshop for need of their purchase requests for goods and services for jobs getting repaired / manufactured in house. Minimum 12 to 14 Years Experience, BE Mechanical We don"™t need superheroes, just super minds We"™ve got quite a lot to offer. How about you? This role is based in Vadodara. You"™ll also get to visit other locations in India and beyond, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

Customer Relations Excellence Demand Raising & Collections End-to-End post-sales Management Customer Records & Fund Flow Management Customer Complaint Resolution MIS Management Required Candidate profile Bachelor’s in Business, Marketing, or a related field 5+ years of experience in CRM, specifically in real estate. Expertise in customer relations systems and post-sales management.

Business Unit: Fleet Designation: Managers experience should be more than 15 years / Deputy Manager -10 to 15 /Asst Manager – 7 to 10 Education Qualification: BE / Diploma in Automobile Experience: 10+ Yrs 1. Functional head for the state Fleet team. 2. Managing the fleet strength of 800 ambulances. 3. Ensuring the all the fleet related parameters for best in class EM services. 4. Tracking the ageing of the ambulance and ensuring SLA adherence as recommended by the manufacturer. 5. Liaosining with government for any new deployments or replacing the existing ambulances. 6. Defining the metrics for Fleet team. 7. Responsible for Quality initiatives related with fleet. 8. New vendor development & Relationship management for key tasks like Fabrication, refurbishment schedule servicing and other procurement activities. 9. Ability to define specific contingency plans for smooth operations. 10. Conceptualize and developing MIS models for verification, analysis and report submission to government. 11. Taking end to end responsibility for people development and training initiatives for the fleet team. 12. Interfacing with soft ware team for Fleet management system development & maintenance. 13. Handling the team of Fleet coordinators. 14. Ensuring effective Fuel management. 15. Tracking all the fleet related expenses across the state. 16. Ensuring comprehensive process documentation and periodical updation in Quality management System. 17. Taking end to end responsibility for Insurance claim process for Ambulance. 18. Conducting periodic performance review meetings with Fleet team. 19. Tracking the performance parameters of fleet executives. 20. Responsible for innovations & developing franchise models for Fleet.

1. Job Title: Project Engineer 2. Basic Requirements • Educational Qualification : B.E/B. Tech or Diploma (Mechanical/Mechatronics) • Age : 23 26 years • Gender : Male • Experience : 1 3 years • Industry Type : Factory Automation, Industrial Machinery Safety, Machine Guarding Solutions, Mechanical Design & Installation • Location : Pune/ Delhi • Reporting : Project Manager 4. Purpose of the Job : Below mentioned responsibilities are required for handling Pre- & After-Sales support Support for Pre-Sales Activity a) Understand customer requirements, gather input from departments like Maintenance, Production, EHS, and Projects b) Suggest mechanical solutions for guarding, enclosures, or mechanical hazard mitigation c) Discuss proposed solution with safety consultants and ensure compliance to standards (ISO 13857, EN ISO 14120, etc.) d) Identify suitable mechanical fabricators or integrators e) Prepare scope of work and get BOQ/quotation from vendors f) Share complete proposal including layout and details to Pre-Sales Team Execution of Turnkey Projects a) Review risk assessment reports and validate mechanical scope against safety requirements b) Coordinate with vendors for manufacturing and installation activities c) Confirm final specifications and technical points before issuing PO d) Prepare project Gantt chart with clear milestones, especially identifying shutdown-related tasks e) Track time and activities as per defined formats (offline/online tasks) f) Validate vendor material readiness and communicate dispatch plan to Sales team g) Ensure EHS norms compliance for both internal and vendor teams at site h) Plan and execute site visits at start and end of project implementation I) Weekly update on project progress vs. Gantt chart j) Conduct on-site daily reviews (GEMBA meetings) and share MOM internally k) Get daily progress reports from vendors and communicate to internal and client stakeholders l) Project closure and handover to customer m) Coordinate validation with consultant and submit final compliance report n) Obtain completion certificate from customer and notify Sales 5. Major Activities / Principal Accountabilities • Support Sales team in identifying feasible mechanical safety solutions • Coordinate installation and validation of mechanical safety components • Provide technical documentation and warranty-related data for installed systems • Suggest mechanical design improvements and solutions for safety retrofitting • Ensure timely closure of service and project-related issues • Support in root cause analysis and report preparation • Maintain good coordination with mechanical vendors and fabrication partners • Prepare validation documentation and project handover reports 6. Core Skills • Proficient in AutoCAD/Mechanical CAD Software (Creo/SolidWorks) • Understanding of Industrial Safety Standards (EN ISO 14120, ISO 13857, etc.) • Good knowledge of mechanical integration with automation • Knowledge of machine design principles and material handling equipment • Working knowledge of Microsoft Office tools • Ability to interpret and implement risk assessment findings 7. Behavioural Skills • Self-driven and solution-oriented • Open to travel Pan India and site work • Good communication and documentation skills • Quick learner and collaborative • Strong organizational and follow-up abilities • Ability to manage vendors and deadlines effectively 8. Knowledge • Knowledge of machine guarding standards, panels, and interlocks • Understanding of mechanical hazards and safety compliance needs • Experience in handling field installations, mechanical retrofitting, and modifications • Familiarity with project tracking, vendor management, and safety audits • Insight into industry best practices for machinery safety • Basic knowledge of electrical interfaces related to mechanical safety components (optional but preferred) • Awareness of competitor solutions and industry trends • Added value knowledge of Industry 4.0 mechanical applications is a plus

The Global Network SONG Practice | Platforms - Salesforce Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:GN SONG Platforms - Salesforce (Service) I Areas of Work:Salesforce Business Analyst/Functional Consultant - SFDC | Level :Manager | Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:8 to 12 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing, Sales, and Services These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Spearhead the design and enhancement of customer service experiences on Salesforce , ensuring they align with client objectives. Serve as a trusted advisor to clients , providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions , aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs , to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the clients sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project , overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team , ensuring high-quality deliverables and successful project outcomes. Bring your best skills forward to excel at the role: Proven track record in consulting roles , with strong skills in client management, strategic planning and solution delivery. Extensive experience in one or more industries , with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions Strong background in pre-sales , including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Qualifications Read about us Blogs Your experience counts! Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Exceptional communication, problem-solving, and leadership abilities required Must have worked on Proposals and contributed to business development work Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation program and MBA is preferred What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

Responsible for generating leads, negotiating contracts, and securing business for elevator maintenance and repair services. Understanding customer needs, providing technical expertise, building relationships, and ensuring customer satisfaction