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Customer Relationship Manager

Customer Relationship Manager

Casagrand

3 - 8 years

2 - 3 Lacs

chennai

Posted:1 hour ago| Platform:

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Skills Required

crm post sales aftersales customer escalation customer satisfaction customer management client satisfaction customer relationship after sales support crm management handover escalations customer life cycle management customer retention customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Department

Location

Company

About Casagrand :

Key Responsibilities

Be the primary point of contact for customers post-booking until handover.
Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
Coordinate for project updates, construction milestones, and possession timelines.

Key Skills & Attributes

Strong communication and interpersonal skills
Customer-centric approach with a problem-solving mindset
Time management and multi-tasking ability
Familiarity with CRM tools and real estate documentation
High sense of accountability and ownership

Regards,

Shrutha Nagaraja

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