Senior Manager (CRM Technical)

As a Senior Manager (CRM Technical) at Mak Controls, you will have the opportunity to lead the After-Sales division, covering AMC, spares sales, service coordination, and technical support. Your key responsibilities will include: - Leading the After-Sales division to achieve targets in AMC and spares sales. - Providing expert technical support for resolving issues related to Defence Power Systems, Cooling Systems, and associated equipment. - Managing and guiding a team of Managers, Team Leads, and Site Engineers responsible for on-site service, repairs, and preventive maintenance. - Ensuring timely execution of AMCs and spares supply while maintaining high customer satisfaction. - Monitoring warranty obligations and coordinating for warranty claims and service requirements. - Collaborating with internal departments (Design, Production, Supply Chain, etc.) to resolve technical challenges and fulfill customer needs. - Conducting regular service reviews, technical audits, and site visits; maintaining detailed records of all after-sales activities. - Establishing systems for preventive maintenance, spare parts planning, and proactive technical support. - Driving operational efficiency and enhancing customer satisfaction through prompt service and support. - Providing training programs for customers and internal teams on equipment operations and maintenance. Qualification & Skills: - Minimum 10-12 years of experience in After-Sales, AMC, Technical Services, or Field Support, preferably in Defence and Aviation sectors. - Strong technical expertise in Power Systems, Cooling Systems, Electrical and Electronic Systems. - Proven leadership skills in managing large teams with customer-facing responsibilities. - Excellent communication, negotiation, and problem-solving abilities. - Familiarity with Defence and PSU service procedures and compliance documentation. - Willingness to travel for site visits and customer interactions. If you are looking to join a successful team where you can work hands-on with sophisticated and rare systems, Mak Controls welcomes your valuable contribution. Feel free to fill the form below and upload your resume. We are sure to get back to you on any suitable openings.,