Senior Manager (CRM Technical)

At Mak Controls, we highly value our employees and recognize their significant contributions to the company. We believe in providing challenging opportunities that enable individuals to unleash their full potential and empower them to turn their weaknesses into strengths. Our team members foster healthy interpersonal relationships, collaborate effectively, and consistently achieve optimal results through teamwork. Working with our unique range of products offers individuals a wealth of experience and broad knowledge, accelerating their career growth and positioning them ahead of their peers in the industry. If you are seeking to join a successful team and make a valuable impact, we invite you to consider the following opportunity. Position: Senior Manager (CRM Technical) Location: Coimbatore Desirable Experience: 10-18 years Qualification: B.E./B.Tech. in EEE/ECE/EIE Key Responsibilities: - Lead the After-Sales division, overseeing AMC, spares sales, service coordination, and technical support. - Develop and implement strategies to achieve targets for AMC and spares sales. - Offer expert technical support to resolve issues related to Defence Power Systems, Cooling Systems, and associated equipment. - Manage and provide guidance to a team responsible for on-site service, repairs, and preventive maintenance. - Ensure timely execution of AMCs and spares supply while upholding high customer satisfaction levels. - Monitor warranty obligations, process warranty claims, and address service requirements. - Collaborate with internal departments to address technical challenges and meet customer needs. - Conduct regular service reviews, technical audits, and site visits, maintaining detailed records of after-sales activities. - Establish systems for preventive maintenance, spare parts planning, and proactive technical support. - Drive operational efficiency and enhance customer satisfaction through prompt service and support. - Develop training programs for customers and internal teams on equipment operations and maintenance. Qualifications & Skills: - Minimum 10-12 years of experience in After-Sales, AMC, Technical Services, or Field Support, preferably in Defence and Aviation sectors. - Strong technical knowledge in Power Systems, Cooling Systems, Electrical, and Electronic Systems. - Demonstrated leadership abilities in managing large teams with customer-facing roles. - Excellent communication, negotiation, and problem-solving skills. - Familiarity with Defence and PSU service procedures and compliance documentation. - Willingness to travel for site visits and customer interactions. If you are ready to take on this challenging role and contribute to our dynamic team, we look forward to receiving your application. Please submit the form below and upload your resume for consideration. We will contact you regarding any suitable openings.,