658 Aftersales Jobs - Page 4

Roles and Responsibilities Provide technical support to customers through phone calls, emails, or site visits. Manage service operations, including planning, coordination, and execution of after-sales services . Coordinate with internal teams for parts procurement, repair processing, and warranty claims handling. Ensure timely resolution of customer complaints and issues related to products of Material Handling Equipments Fork Lift, Stackers, BOPT's Maintain accurate records of servicing activities .

Role & responsibilities Job Responsibilities: Coordinate and supervise field service operations across the designated area. Train, guide, and evaluate field service technicians to enhance service quality. Monitor and manage service performance metrics to ensure customer satisfaction. Implement and enforce safety and compliance protocols for field operations. Behavioral Competencies desired: Strong communication and interpersonal skills to effectively interact with diverse clients. Strategic thinking and problem-solving abilities

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. NOTE : Kindly mention my name " NIVETHA" in the entry form or interview form and give me the call once you reach the office. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be ...

This Position reports to: Senior Site Manager Your role and responsibilities In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. In this role, youll help run what runs the world, by taking on meaningful work that drives real impact. This role is contributing to the Electrification business in Distribution Soluti...

This Position reports to: Senior Site Manager Your role and responsibilities In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. In this role, youll help run what runs the world, by taking on meaningful work that drives real impact. This role is contributing to the Electrification business in Distribution Soluti...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

Design, Development and Enhancement of SAP Cloud for Customer (C4C), Marketing Cloud, SAP Cloud Platform Integration (CPI), S/4HANA Sales & After sales and Sinch Contact Center (CTI) applications. Coordinate with offshore and manage SAP Hybris Commerce application development and support. Work on support release upgrade and project development activities. Analyze and communicate issues and resolution, including problems with data integrity, data design, functional, technical and software issues, monitor & performance improvement. Collaborate with the IT and user(s) departments to develop specifications for system enhancements for continuous improvement. Developing SAP applications as per bus...

You will be mainly accountable for: Working with the customer (while on-site) to identify opportunities to improve the customers operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. Our Team Dynamics Our teams support each other, collabor...

Job Purpose: Understand customer business processes and requirements, translate them into software specifications, perform gap analysis, and define detailed SOW. Provide Pre-Sales Support, Project & Resource Management. Create Functional/Technical Design & Architecture (with strong focus on MS SQL Database). Deliver and implement Web & Mobile-based solutions. Apply Agile/Scrum methodologies. Domain knowledge in Automotive OEM Spare Parts/After Sales. Role Expectations: A great mentor that is responsible for leading a development team, and responsible for the quality of its deliverables Creating buy-in for the strategy, setting priorities and communicating across business partners and stakeho...

This Position reports to: Senior Site Manager Your role and responsibilities In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. In this role, youll help run what runs the world, by taking on meaningful work that drives real impact. You will be mainly accountable for: Working with the customer (while on-site) to...

About the Role Were building something one-of-a-kind at Meesho the Buy for Me Agent an intelligent commerce assistant that helps Meesho customers purchase anything from anywhere on the internet , beyond Meeshos own catalog. Think of it as creating a gateway layer to the entire internet for Meesho users a frictionless, AI-powered way to fulfill any shopping need. Your mission: drive topline growth for Buy for Me by building the strategy, operations, and user understanding to scale this revolutionary experience. This is a role at the intersection of e-commerce category management, user insights, product thinking, and business growth and a rare chance to shape the future of agentic commerce in ...

Role & responsibilities Preferred candidate profile

Working with the customer (while on-site) to identify opportunities to improve the customer s operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. Qualifications for the role You are immersed in site service function in switchgear busines...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...