Client Management: Ensure that all needs of clients are successfully met and managed after booking. After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless
Role Summary The Closing Manager will be responsible for managing, coordinating, and executing all aspects of the closing process in real estate transactions. This includes ensuring that the legal, financial, and compliance requirements are met while delivering a smooth and hassle-free experience for our customers. Key Responsibilities - Oversee the entire closing process for both row houses and flats in the township. - Coordinate with legal teams, banks, and customers to ensure timely execution of agreements, registrations, and possession formalities. - Verify required documentation and ensure compliance with RERA and other applicable regulations. - Maintain accurate records of all transactions and customer communications. - Resolve customer queries and issues related to closing in a professional and timely manner. - Collaborate with the sales, finance, and construction teams to ensure a seamless handover process. - Conduct final inspections with customers before possession and ensure snag-free delivery. - Provide periodic updates and reports to senior management on the status of closings. Qualifications & Skills - Minimum 5 years of experience in real estate closing/registrations/customer possession handling. - Strong understanding of property documentation, legal compliance, and RERA guidelines. - Excellent communication, negotiation, and interpersonal skills. - Ability to manage multiple closings simultaneously with attention to detail. - Proficiency in MS Office and basic CRM/real estate software. - Problem-solving attitude with a customer-first approach. Compensation & Benefits - Competitive salary based on experience. - Travel costs to the site will be borne by the company. - Opportunity to be part of an ambitious and growing real estate development firm.