Car Leasing - Customer Success Manager(After/post sales) | Bangalore

Job Opening: Customer Success Manager

Designation:

Function:

Location:

Role Purpose

Customer Success Manager

Key Responsibilities

• Develop and maintain strong relationships with clients and dealers
• Act as the primary contact for customer inquiries and issue resolution
• Collaborate with cross-functional teams (Sales, Product, Operations) to deliver timely solutions
• Ensure customer satisfaction, retention, and revenue growth
• Track and report customer success metrics (Acquisition, Activation, Retention, Revenue, Referral, CSAT)
• Drive customer engagement strategies and awareness initiatives
• Stay updated on new products and services

Key Accountabilities & KPIs

• Acquisition & Activation

  of new customers

• Retention & Revenue growth

  from existing accounts

• Customer Satisfaction (CSAT)

  improvement

• Referral generation

  through delighted customers

Skills & Competencies

• Proven experience in Business Development or Customer Service roles
• Strong problem-solving and analytical skills
• Excellent interpersonal and communication abilities
• Ability to work cross-functionally and manage dealer networks
• Knowledge of organizational effectiveness and sales management

Education & Experience

• Graduate degree or above
• Minimum

  4 years of experience

  in leasing sales or product management

Key Interactions

• Internal:

  Business Heads, Operations, Product Team, Sales Team, Data Support Teams

• External:

  Dealers (vehicle purchase orders, new business opportunities), Clients (feedback & Kaizen initiatives)

Key Challenges

• Managing cross-functional collaboration to deliver customer success
• Independently handling projects and escalating process breaches when required

Role Dimensions

• People:

  1 Direct Report

• Process:

  Dealer Management, Training & Awareness activities

Why Join Us?

This role offers the opportunity to work closely with customers, drive impactful relationships, and contribute to the growth of a dynamic business in the mobility solutions space.