Field Service Engineer - Electric Vehicle

EV Experts

Job Title:

Key Responsibilities

Uptime & Field Service Management

• Monitor uptime for warranty/AMC/project vehicles and ensure quick issue resolution.
• Attend breakdowns, track tickets, and coordinate with dealers/field engineers.
• Manage float availability, replenishment, and depot readiness.
  

Product Support & Technical Management

• Prepare FIRs, track product issues, and participate in discussions.
• Execute technical campaigns and ensure closure across assigned locations.
• Monitor vehicle performance, parts usage, and adherence to technical guidelines.
  

EV EOR & Site Readiness

• Ensure readiness for new EV deployments (manpower, tools, parts, chargers, infra).
• Support dealer/vendor onboarding and service readiness.
• Coordinate with OEM, vendors, and site teams for smooth operations.
  

Customer Training & Support Activities

• Conduct driver, charger, and technical training programs.
• Organize health-check camps and depot-level OJT sessions.
• Visit customers, collect feedback, and maintain reports/MOMs.
  

Complaint Handling & Issue Resolution

• Ensure timely closure of technical & non-technical complaints.
• Handle documentation and respond to escalations.
• Monitor vendor AMC performance (battery, tyre, AC, ITS etc.).
  

Service Revenue & Commercial Support

• Track AMC receivables and assist with invoice reconciliation.
• Process dealer claims and support service-related activities.
• Assist in parts sales, vendor agreements, and commercial coordination.
  

Reporting & Coordination

• Share weekly/monthly MIS on uptime, issues, and operations.
• Prepare customer dossiers and participate in reviews.
• Coordinate closely with Sales, Service and depot teams.
  

Competition Intelligence

• Benchmark competitor products and service KPIs.
• Share structured insights and field observations.
  

Preferred Profile

• Diploma / BE / B.Tech

  in Mechanical, Automobile, Electrical or related fields.

• 26 years’ experience

  in EVs, Commercial Vehicles, Product Support or Field Service.
• Strong understanding of

  EV systems, HV aggregates, telematics & depot operations

  .
• Excellent customer handling, reporting, and problem-solving skills.

sumit@o3hire.com or Contact / WhatsApp: +91 7814993918

Regards,

Sumit.