General Manager Aftersales

Role & responsibilities:-

• Business and Profit Planning as well as Representation of Dealer Aftersales Operations

• Define a vision and derive strategic and operative objectives.

• Develop appropriate performance indicators for Aftersales in coordination with the Management and OEM

• Create binding investment, cost, sales and profit plans based on strategic and operational goals, taking into account the overall value chain (such as market share for Service and Parts, volume planning for Parts and Accessories and vehicle inflow).

• Targets for Expansion, Retention

• Set targets for market expansion, Customer retention and business penetration.

• Creation of marketing plans for Service and Parts.

• Implement available marketing measures for sales support.

• Maintaining highest level of Customer satisfaction without foregoing the profitability.

• Dealership Financial target

• Setting operational financial targets for the Dealership.

• Ensure that all the departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans.

• Ensure good cash flow and maintain high level of fiscal awareness.

• Ensure that overheads, costs and expenses are minimized by carefully controlling and utilizing all resources effectively.

• Continually monitoring and reviewing Dealership's financial situation and achieve financial objectives.

• HR Practices and Strategies

• Ensure the standardization and transparency in the HR practices and strategies.

• Monitor the performance of the responsible managerial staff in Dealership given corporate goals (e.g. on the basis of target agreements).

• Interviewing, recruiting and selecting the key staff for Dealership.

• Ensure a regular and efficient communication with and between the employees, review annual appraisals and identify the major gaps in it.

• Ensure that all the employees are committed to principle and ethics that form the core of Customer Relations Management

• Customer Satisfaction

• Ensure highest level of Customer Satisfaction by monitoring internal and external surveys

• Monitoring of Customer Complaints & the corrective actions takenRole & responsibilities