Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier. The Role: The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services. What you will do: The engineer has to provide on site service and customer support study different type of packaging machines and site readiness for printer installation. Conduct onsite (online) printer trial Perform on-site product installation on customer premises. He shall be responsible for on- site services such as Installation & Maintenance of Markem products to ensure maximum up-time and customer satisfaction. He needs to meet service & spares budget for assigned geographical territory. Job requires travelling to manufacturing facilities of Markem customers What you need to have: The engineer must have 3 - 5 years of hands on experience in on site service and customer support of capital goods relating to industrial automation. He must be Graduate with Degree in Electrical/Electronics/ BSc (maths/Physics) with at least 60% marks from reputed college. Good organizational skills and ability to set priorities and manage time effectively. Good level of customer relationship management skills. Candidates applying for this position must have own vehicle that can be used for business travel purpose.Youll only be the right candidate if you are aligned to our values and culture: Collaborative entrepreneurial spirit Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people

Job Title:- Engineer - Maintenance What you will do: Review and monitor the annual maintenance plan for all process/ utility equipment (such as cleaning and test machine for subassembly, dielectric and continuity test instrument, all repair equipment, consumables filing & package machine, forklift and warehouse package machines etc.) to ensure all process/ utility equipment chillers compressor DG , BMS etc can run with proper & timely maintenance. Attend breakdown of utility and process equipment Coordinate and follow up with relevant subcontractor to ensure effective maintenance in place for all process equipment. Following to group PE or site ME instruction, develop equipment maintenance process and SOP. Provide training to operators of daily maintenance (i.e. 1st level of maintenance) for process equipment Manage with performing of hand-on check and maintenance by daily/weekly/monthly on utility/process equipment. Support to repair process equipment, including internal repair or external repair. Put maintenance management system, monitor and improve maintenance KPI’s 2. Others : Effectively manage all subcontract service contracts related to process equipment maintenance. Responsible filing for all process equipment ensures accurate record keeping of files regarding the maintenance and repair for facility and equipment. Responsible for test, inspection or calibration as well as keeping relevant report or certificate properly. Involve or supports for calibration of process equipment. Be responsible for all compliance application and ensure all equipment & facility meet with statutory requirements. Propose budget for maintenance and repair, monitor & control relevant cost to ensure cost effective. Involve various supply chain project (such as: PTM, new process deployment or lean manufacture etc.) to support for equipment & facility preparation. What you need to have: A Diploma in Electronics, Industrial Electronics, Electronics & Communication, /Electrical, Engineering Preferably a Diploma in Electrical Engineering. Background of utility maintenance (planned and unplanned maintenance) such as Chillers, Compressors. D.G , HT/ LT panels , Transformer and power distribution system Reading of electrical circuits and with basic knowledge on PLC programming 5-7 years’ experience on similar position. You’ll only be the right candidate if you are aligned to our values and culture: Collaborative entrepreneurial spirit Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information. Role & responsibilities

Position: Software Engineer Exp: 2-3 Yrs Roles & Responsibilities: Autocad/Autodesk Vault responsibilities: Support Autocad users with technical issues, Installation, licensing, configuration and customization. Support users on Autodesk vault with technical issues. Administer Autodesk Vault servers (User Management, roles, permissions) Troubleshoot replication, file corruption or connectivity issues Maintain backups, indexing and scheduled jobs Upgrade vault software and ensure CAD integration compatibility Solidworks CAD/PDM/Manage responsibilities: Provide support to Designers for Solidworks PDM/CAD installation, licensing, functionality and performance issues. Configure PDM settings, rules, templates, data cards and custom attributes,Lifecycle states, workflows, revision control and change management. Monitor system performance and conduct regular audits for compliance and cleanliness Upgrade existing installation of Solidworks/PDM/Manage to latest/require release. Train users on Solidworks CAD/PDM Must have Skills: Exposure to Solidworks, Inventor, Autocad, Solidworks PDM & Autodesk Vault. Good Communication skills Good Problem-solving skills Good Time Management skills

Company: Markem Imaje In this role you will work within the Local BuyerTeam of Markem Imaje. Your role will manage portfolio Items-Supplier related to several commodity. The buyer, will have to work closely with suppliers, to be rigorous and agile JD Details: Exp:3-7 Years Location: Bhiwadi-Rajasthan JD: Main Activities / Responsibilities To ensure the effective procurement of materials, components, sub assembly. To coordinate the procurement activities for designed vendors items. Accountable for overall performance of assigned vendors. Monitors, evaluates and reports on the performance of suppliers Making and puting purchasing orders (PO) according to monthly sales forecasts and production plans (Transacts MRP demand signals through the timely issue of Purcharse order) Ensures all Purchase Orders are acknowledges by the vendor base and maintain accurately on the ERP. Monitor delivery status of scheduled receipts to ensure on time delivery to need. Ensures rapid replenishment to support production needs, in case of return of non conforming parts. Manages day to day procurement activities including internal and vendor communications, negotiating schedule, delivery and with Vendor. Actions MRP exception messages, schedule in/out and cancellations in a timely manner. Reviews and manages the open Purchase Order book and MRP to ensure components deliveries are in line with requirements. Manages the communication and embodiment f change, making amendments to requirements, schedule and price as required. Ensure all issues preventing supply are worked to resolution. Analyses and processes supplier notifications. Alert and acts in case master data need to be reviewed. Performs all operations according to appropriate regulations. Skills: Demonstrate establish experience working in a supply chain organization. Previous experience as a buyer within a technology company. Experience influencing and negotiating. Strong background of supplier Relationship management Able to work within challenging financial and time constraints. Familiarity with ERP system, analysis and reporting Knowledge Fluent in English If you are interested with above job details, Pls help share below details along updated resume to Drajesh@dovercorp.com. Name: Email ID: Mobile No: Total Exp: Procurement Exp: Supply Chain Exp: ERP/SAP Exp: CCTC: ECTC: Notice Period: LWD( If Serving NP): Current Location: Preferred Location: Regards, Rajesh Darapuneni TA-Markem Image India.

Exp: 8-12 Years Roles & Responsibilities: 8 years of experience in designing, developing, debugging, and implementing industrial Application with the languages like C#, .Net Core, Azure, , HTML, CSS3, JavaScript, J-Query. Highly knowledgeable in software development, requirements analysis, database design and Deployment. Strong communication, presentation, analytical and problem-solving skills. Proven experience as a Technical Lead, Team Lead, or Senior Developer. Ability to manage and mentor a team of developers. Must Have Skills: Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Familiarity with NoSQL databases like Cosmos DB or similar.

Exp: 10-15 Years Roles & Responsibilities: Work real-time with product managers and engineering teams on test design and implementation, evaluate testability of new features/implementations. Create and maintain excellent test plans, test cases/test protocol, requirements traceability, automated tests and test reports. Identify use case based testcases, E2E testcases, System Testcases. Communicate testing and product quality status to various levels of the organization. Drive communication and consistently deliver accurate product quality snapshots for stakeholders. Perform ad hoc and exploratory testing to find defects before the product is in the hands of users. Follow up on defects and regressions to improve product quality and provide input on factors that influence product excellence (Focused Utility, Simple Design). Perform accessibility, internationalization, performance and localization testing as needed. Find and thoroughly report bugs, track fixes, and verify bug fixes. Define Performance strategy for system level testing and test optimization. Must Have Skills: Experience in the Pharma Supply Chain Domain. Must have experience in Serialisation, Track and Trace. Excellent functional test skills. Ability to identify Test scenarios from RD or FS documents. Experience in designing Data, Keyword Driven or Hybrid Test Automation Frameworks. Experience in doing UI Automation using Selenium Webdriver using Java Experience with API (REST/SOAP) and/or Performance testing. Experience building automation frameworks and/or test infrastructure from scratch, with writing and running automation scripts and summarizing results in the context of the system. CICD pipeline creation and maintenance from build to deploy to test integration Desirable: Passionate about Quality Engineering Strong in Performance testing skills Hands on using Core Java coding, Jmeter, relevant performance test tools. Working Experience in Performance testing scripting development.

Senior Manager - QA Exp: 15-20 Years Roles & Responsibilities: Experience working in Cloud Technologies Like MS Azure or AWS Etc. Experience in driving quality through automation and ability to drive technical excellence, pushing innovation and operational excellence. Experience working in front-end technologies such as Javascript, CSS with a good understanding of web and accessibility standards Experience leading largescale distributed systems, working with microservices and/or distributed architecture. Strong verbal and written communication skills, organizational and time management skills. Ability to be flexible, proactive, and comfortable working with minimal specifications. Experience with short release cycles, the full software lifecycle, and experience working on a product thats been released for public consumption Experience in hiring, mentoring, and leading engineers Working experience in software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations Experience with Agile development methodologies. Scrum Master experience required Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs Must Have Skills: The Sr. Manager, Quality Assurance will provide strategic vision, policy and leadership for our Quality Assurance program. This role will ensure that all company products meet the highest level of quality, product safety and customer requirements. Partners with vendors and direct reports to ensure continuous improvement of quality levels Advocates for product quality, safety and compliance throughout the organization Ensure all standard operating procedures and training are documented. Adopts a diverse range of leadership styles, each appropriate to the situation. Encourages collaboration and co-operation between team members. Provides coaching, learning and growth opportunities and Establish, execute, and monitor professional development plans for each team member Creates and maintains key initiatives scorecard and reporting, and provides analysis, trend information , and reports as required by senior management Collaborates with Product Development to ensure new product designs can be manufactured to meet our quality standards Excellent troubleshooting and debugging skills. Knowledge of Cloud platforms like AWS, Azure etc. Has a flair for assessing and addressing customer/field issues by identifying right priority

Work timings: US shift As an L1 engineer they would be assisting customers with issues relating to Fuel Dispensers (Hydraulics, Electronics and Applications) and it would be 24x7 rotational shifts. As an L1 engineer he/she would assist customer/technicians with issues relating to Software, Payments, Computer Networks, etc. The work is 70% calls and 30% emails. What is a Fuel Dispenser? Wayne Fueling Systems is a brand that manufactures fuel dispensers, which are machines that pump and dispense fuel (gasoline, diesel, etc.) to vehicles at gas stations, convenience stores, and other fueling locations. Role as an L1 Technical Support Engg : Provide 24/7 technical support coverage for Wayne Fuel Dispenser products and features to Onsite Technicians and customers. Ticket Management: Respond to customer inquiries along with Technician queries through emails and phone calls, logging detailed information into the ticket system. Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed. Troubleshooting and Networking: Utilize knowledge of Wayne Knowledge Base application for configuring and diagnosing the pump Hydraulics, Pump controller boards with IX and Anthem Technology along with networking concepts (e.g., IP structures, protocols, and network devices) to address technical issues effectively. Job Opportunity-Tech Support Engineer-Dover India WE ARE DOVER Dover is a diversified global manufacturer with annual revenues in excess of $8 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for 60 years, our team of over 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at www.dovercorporation.com. Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011. Manufacturing Facility – Chennai Dover has a 50,000 sq. ft. state of the art manufacturing facility in Chennai. The facility is shared by Dover Operating Companies – Destaco (Work holding clamps/Automation solutions), OPW (Nozzles assembly, Loading arms & Tank truck equipment), Pump Solutions Group or PSG (Air operated Wilden Double diaphragm pumps, Blackmer pumps & compressor skid package, Neptune skid mounted Dosing pumps) for manufacturing/assembling/testing and shipping of products to domestic and international markets. Manufacturing Facility – Markem-Imaje, Noida Markem-Imaje is one of the leaders in the printing and coding industry in India. It has a 8,000+ sq. ft. manufacturing/assembling facility in Noida, Uttar Pradesh. A well-qualified team and delivers printers & consumables to support India operations. Dover India Innovation Center Started in 2003 as a software development centre for a few Dover Operating Companies, India Innovation Center or IIC has grown over a period of time to provide value added services in the areas of Product Software Development, Application Development for Desktop and Web, Mechanical Engineering Design and Analysis, Electronics and Microwave Design, Sourcing, Technical Documentation and Field Support. IIC, as a trusted partner for Dover Companies worldwide, leverages a powerful blend of industry best practices and standards, refined business acumen and deep market understanding, profound technical skills and extensive hands-on experience to meet the toughest challenges that our customers face. IIC offers innovative solutions to customers to help them compete successfully in a dynamic marketplace and achieve maximum return on investment. Know more about Dover India Innovation Center – http://www.doveriic.com/ Job Title: Tech Support Engineer Role Description : This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. Your Key Responsibilities: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive prompt support. Troubleshoot and resolve Tier 1 issues involving any of the following: Fuel dispensers Site Controllers Island terminals EMV software Computer board level troubleshooting Support software applications Tank gauges, hydraulics, or pumps Terminal media feeds Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Facilitate field support services to repair products within scope of service. Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Other duties as requested. Qualifications Needed: Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone Ability to work independently with minimal support in Hybrid model. Ability to multi task and has a good typing speed at least 50 words per min Should be 100% conversant to listen, understand and respond in US ascent Document everything and do it with tremendous detail Be a voracious learner and demonstrate growth. Other Skills And Attributes for Success Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Essential Outcomes: Maintains 90% customer satisfaction Has high level of needed technical and functional knowledge Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities Drives full and complete resolutions

Team Leader - Procurement team The Global Procurement Team of Markem Imaje. Your role will be pivotal in ensuring we are able achieve our customer commitments across the business in terms of delivery, flexibility and communication. The positions scope includes the management of full scope supplier replenishment processes for global suppliers. The team leader will be expected to be a change agent in terms of ensuring both team effectiveness, agility whilst supporting global partner organizations through prompt visibility of potential issues and their resolutions. The Team Lead will be fluent in English with good communication, orally and in writing. Main Activities / Responsibilities Leadership of the central purchasing team including the day to day management of all organizational activities such as, performance management, holidays, ongoing reviews etc. Ensure there is clear communication between the teams key stakeholders and ensure prompt management of escalations. Provide a proactive review of both open purchase orders and forecasts of key suppliers ensuring alignment with the supplier capability and MI expectation in terms of lead-time and delivery. Manage the global intercompany purchase order flow, ensuring traceability from PO to receipt in the MI destination location, mean dates in SAP are maintained and deviation quickly identified. Support the overall MI global inventory execution in conjunction with GDM global planning and inventory team, focus areas include, order quantity optimization, lead-time reduction. Through the utilization of existing Power BI dashboards, monitor overall global purchase order process execution and support performance corrective actions. Key Metrics : Supplier Delivery Performance to confirmation date. Supplier Past Due. SAP Confirmation Date Accuracy & Response Leadtime. Desired Experience & Skills Good analytical skills. Knowledge of BW, SAP or Power BI as a reporting tool is a plus. Good capability with Microsoft tools excel (advanced pivot tables and standard function) Fluent in English.

Main Activities/Responsibilities: - Responsible for dispatching with accuracy the daily invoices by utilizing the available manpower Responsible for safe operation of activities such as Material loading / unloading from vehicle. Experience in making Invoice & E-Way bill, etc. Unloading and verifying incoming shipments, checking for damages or discrepancies, and storing goods in designated areas. Accurately picking and packing orders, ensuring they are labeled correctly and prepared for shipping Maintaining accurate records of inventory levels, performing stock checks, and identifying potential shortages or issues Safely operating forklifts, pallet jacks, and other warehouse equipment to move goods efficiently. Adhering to safety protocols, maintaining a clean and organized work environment as per 5S standard, and ensuring compliance with relevant regulations Identifying and resolving any issues that arise during warehouse operations. Maintaining accurate records of inventory, shipments, and other relevant information. Responsible for weekly, monthly & annual stock count, maintaining excels for accurate stock, count entry in SAP Responsible to deliver Kaizen annual target Organizing the warehouse as per 5S standard, ensure LIFO, FIFO followed to avoid scrapping Responsible for submitting monthly dead stock with a plan to reduce it Skills Required:- Knowledge of material Handling equipments such as Forklift, Order picker, Basic SAP T code knowledge for warehouse transactions Teamworking Knowledge of excel , Ms Word

Position: Director Engineering Exp: 18 -26 Years Job Description Roles & Responsibilities: The Director of Engineering will be responsible for managing the engineering resources (including contractors) and projects/programs of the India Engineering teams. The incumbent will actively manage the collaborative interface between the India Engineering team and the respective Opco (Operating Companies) Engineering teams based in the US and other locations globally thereby contributing to their overall business strategy. The role will include the management of an annual budget, including variance analysis & forecasting and program management responsibilities for all executable delivery tasks assigned by the respective Engineering groups of Opcos globally. The position will lead the India Engineering teams for the multiple Opcos spread across different operating segments of Dover: This is a critical leadership position for the growth strategy of the Opcos and Dover India Innovation Center. The incumbent will be responsible for making significant contributions in the following areas: Strategic Leadership: Develop and implement the India Engineering teams goals aligned to the Opcos strategic vision and goals Develop, implement & manage the annual operating budgets, forecasts and performance metrics of the India Engineering team Program Management: Ensure all engineering projects are completed on time, within budget and meet or exceed quality standards. Should be able to manage execution with moderately abstract requirements provided and shared ownership with teams located globally Implement robust project management practices to track progress, mitigate risks, address concerns and ensure effective resource allocation Lead Internal Technical design reviews for India Engineering teams Champion opportunities for collaboration between the US Engineering and India Engineering teams Collaborate with all relevant Opcos functional areas - Engineering, R&D, Product Management, Technical Sales & Marketing and Operations. Process Improvement, QA, Sustenance, New Product Development, VAVE & Manufacturing excellence: Identify opportunities to optimize manufacturing processes specific to industrial products, improve efficiency and reduce costs Implement Lean Manufacturing and Six Sigma methodologies to drive continuous improvement initiatives Ensure that all engineering activities comply with regulatory standards, industry codes and internal quality control measures. Oversee sustenance engineering activities, ensuring the continuous improvement and maintenance of existing products. Manage lifecycle support for products, including updates, modifications and addressing any field issues shared by the Opco teams Having experience on Manufacturing Design areas such as Jigs & Fixtures, Special Purpose Machine, Cell Layout, Line Automation etc. will be an added advantage. Lead R&D efforts to innovate new industrial products, technologies, and processes that enhance the Opcos competitive edge Collaborate with cross-functional teams to bring new products from concept to market, ensuring they meet customer requirements and industry standards. Implement VAVE strategies to optimize product design and manufacturing processes, enhancing value and reducing costs without compromising quality. Conduct regular reviews and workshops to identify opportunities for cost reduction and efficiency improvements. Drive manufacturing excellence initiatives to ensure high productivity, efficiency and scalability of manufacturing operations. Develop and implement manufacturing strategies that align with Opcos goals and customer expectations Team Management: Lead, mentor and develop a high-performing engineering team, fostering a culture of excellence, innovation and continuous improvement Support Opcos in identifying the resourcing needs , attracting , retaining & developing engineering talent in order to meet their short & long term product development goals Drive the Talent Management process in terms of an ongoing performance management system, talent reviews and competency development across teams Skills & Experience Minimum 15 years of experience in engineering, with at least 8 years in a leadership role in the industrial product manufacturing sector. Experience in managing an international technical support model between the USA and India and proficiency in multiple languages and managing cultural nuances Experience in managing budgets, forecasting & metrics Demonstrated competence in Program Management Proven track record of successfully managing large-scale engineering projects from conception to completion Demonstrated ability in building cross functional relationships and partnering with Business Leaders and Senior Management. Strong knowledge of manufacturing processes, product development and quality assurance methodologies specific to industrial products Proficiency in design software, project management tools and Lean/Six Sigma principles. Experience with sustenance engineering and new product development processes. Knowledge of VAVE principles and their application in industrial product design and manufacturing. Excellent leadership, communication and interpersonal skills Has passion, energy & desire to win and does not accept mediocrity. Ability to think strategically and execute methodically in a fast-paced environment. Strong problem-solving and decision-making capabilities. Take ownership of decisions and actions regardless of outcomes Dover Leadership competencies Strategic Mindset Motivates & Inspires Change Leadership Build and Manages Collaborative Relationships Customer Impact Results Driven

Job description Work timings: US shift As an L1 engineer they would be assisting customers with issues relating to Fuel Dispensers (Hydraulics, Electronics and Applications) and it would be 24x7 rotational shifts. As an L1 engineer he/she would assist customer/technicians with issues relating to Software, Payments, Computer Networks, etc. The work is 70% calls and 30% emails. What is a Fuel Dispenser? Wayne Fueling Systems is a brand that manufactures fuel dispensers, which are machines that pump and dispense fuel (gasoline, diesel, etc.) to vehicles at gas stations, convenience stores, and other fueling locations. Role as an L1 Technical Support Engg : Provide 24/7 technical support coverage for Wayne Fuel Dispenser products and features to Onsite Technicians and customers. Ticket Management: Respond to customer inquiries along with Technician queries through emails and phone calls, logging detailed information into the ticket system. Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed. Troubleshooting and Networking: Utilize knowledge of Wayne Knowledge Base application for configuring and diagnosing the pump Hydraulics, Pump controller boards with IX and Anthem Technology along with networking concepts (e.g., IP structures, protocols, and network devices) to address technical issues effectively. Job Opportunity-Tech Support Engineer-Dover India WE ARE DOVER Dover is a diversified global manufacturer with annual revenues in excess of $8 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for 60 years, our team of over 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV. Additional information is available at www.dovercorporation.com. Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011. Manufacturing Facility – Chennai Dover has a 50,000 sq. ft. state of the art manufacturing facility in Chennai. The facility is shared by Dover Operating Companies – Destaco (Work holding clamps/Automation solutions), OPW (Nozzles assembly, Loading arms & Tank truck equipment), Pump Solutions Group or PSG (Air operated Wilden Double diaphragm pumps, Blackmer pumps & compressor skid package, Neptune skid mounted Dosing pumps) for manufacturing/assembling/testing and shipping of products to domestic and international markets. Manufacturing Facility – Markem-Imaje, Noida Markem-Imaje is one of the leaders in the printing and coding industry in India. It has a 8,000+ sq. ft. manufacturing/assembling facility in Noida, Uttar Pradesh. A well-qualified team and delivers printers & consumables to support India operations. Dover India Innovation Center Started in 2003 as a software development centre for a few Dover Operating Companies, India Innovation Center or IIC has grown over a period of time to provide value added services in the areas of Product Software Development, Application Development for Desktop and Web, Mechanical Engineering Design and Analysis, Electronics and Microwave Design, Sourcing, Technical Documentation and Field Support. IIC, as a trusted partner for Dover Companies worldwide, leverages a powerful blend of industry best practices and standards, refined business acumen and deep market understanding, profound technical skills and extensive hands-on experience to meet the toughest challenges that our customers face. IIC offers innovative solutions to customers to help them compete successfully in a dynamic marketplace and achieve maximum return on investment. Know more about Dover India Innovation Center – http://www.doveriic.com/ Job Title: Tech Support Engineer Role Description: This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. Your Key Responsibilities: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive prompt support. Troubleshoot and resolve Tier 1 issues involving any of the following: Fuel dispensers Site Controllers Island terminals EMV software Computer board level troubleshooting Support software applications Tank gauges, hydraulics, or pumps Terminal media feeds Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Facilitate field support services to repair products within scope of service. Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Other duties as requested. Qualifications Needed: Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone Ability to work independently with minimal support in Hybrid model. Ability to multi task and has a good typing speed at least 50 words per min Should be 100% conversant to listen, understand and respond in US ascent Document everything and do it with tremendous detail Be a voracious learner and demonstrate growth. Other Skills And Attributes for Success Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Essential Outcomes: Maintains 90% customer satisfaction Has high level of needed technical and functional knowledge Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.The RoleThe Account Manager supports the overall objective of the Company to manage our customer relationships, help the Company grow in both market share and revenue and achieve the overall financial objectives set by the Senior Management team.What you will do: Grow the territory in revenue and market share and achieve territory Sales targets. Develop a Sales plan that effectively and efficiently cover all accounts within the assigned territory. Manage existing customer accounts and enhance customer satisfaction. Develop and close additional Sales opportunities in our existing customer base. Prospect for new opportunities and generate new customer relationships within the assigned territory. Learn and implement Markem-Imaje Sales Process including all procedures and policies. Operate prudently and within the expense guidelines. Demonstrate a proficiency in using the Markem-Imaje customer relationship management database. What you need to have: Good operational knowledge of the Company’s products and services offered. Experienced level of selling, sales forecast and negotiation skills. Good understanding of the market and competitors. Experienced level of customer relationship management skills.

Role & responsibilities Performs design and development work - Software and Tools development and modification with limited engineering supervision Should have Experience in Developing Software Solutions and GUI Tools design and development Thorough understanding of Software design and development Life Cycle Hands-on experience on design and implementation of Software modules / Solutions and Tools that can be used with embedded systems. Experience working with IoT, Connected Devices, BLE/Wi-FiStack. Hands-on experience with communications protocols such as MQTT, LoRa or Similar Hands-on experience in Installation and Deployment of Software and Tools should have Experience in writing Software using Embedded C/C++/C# Java, Python would be an advantage. Experience in Software testing and validation, generating documentation of design, test plan and test results. Analytical skills in resolving technical issues with product failures Development of product technical manuals and sales literature. Perform and present gated design reviews with both internal staff,as well as with customers at specific times in the design lifecycle of component Preferred candidate profile Should be able to write Firmware/Software using C/C++/C# and deliver modules pertaining to Coding guidelines and Norms Should be capable of Performing design and Software development / modification with limited engineering supervision Should be capable of Performing product testing as required and Assist Testing team in the engineering lab as required to complete verification and validation of developed Modules/Project. Assists in the development of product technical manuals and sales literature Experience working with Git, Jira and should be aware of Agile Methodology